Amuse Music Distribution 4+

Too Much Wait

This app is truly amazing, I love it, I truly do, But theres just one thing that's making it kind of a bummer and that is the time it takes to release a song/album/EP, Ive been using this app for years and back then it used to take just 1 Week to review a song and Release it to all Platforms, But now its taking a whole month to review a song and then releasing it on all stores, I'm hoping you guys can Fix that issue and bring the faster review and release back Please! I have released singles, albums and EP's thru this app and I am completely satisfied with the Service appreciate it alot, Just need to be Faster processing, The fact that I Upload a Single and have to wait a whole month till its reviewed and approved its truly frustrating, I want to get my songs on Platforms as soon as posible and all that wait is not helping :(

Customer Support is nonexistent

Im sad that I have to write a review but they won’t respond to any form of communication. Ive been using Amuse 6 years. Ive paid for it the past 6 years and constantly been uploading music. Ive expanded to managing different artists this year and have dozens of releases between different artists. We went to create a new artist and to release a song and without notice the entire account was permanently suspended and ALL ARTISTS AND SONGS were removed from all streaming services. All because they didn’t like the name of the artist. Very harsh treatment on a long time Amuse customer. Could have been solved with a simple email. Ive had 0 issues in the past and all music and artwork is under my copyright. Also they cancelled my membership without a refund.

Update: Reached out to them multiple times since last week. No response through email. No response through the chat on their website. Also nothing was ever released for the artist. Nothing was noted for what term was broken. Communication could have solved this issue if YOU had a problem with a release.

Second Update: After 10 days I finally received a response with no help or new information since the last email. I was told I have multiple copyright strikes from my music. I created every piece of music and have documentation of everything and they don’t care. I would not invest into this company.

Developer Response ,

Hey, Amuse only takes releases down if the Terms of Use are broken. We have sent you an email providing more information, if you didn't receive it please reach out again to support@amuse.io from the email registered with your Amuse account. Thanks, Team Amuse

Good, but others are probably better

It works, but the cover art restrictions are very strict, I can’t put anything into the art that isn’t in the title which I think is annoying because other distributors don’t have the same rule. It takes a while for songs to get approved. If a song isn’t approved they won’t let you change it, they make you delete it and restart. Every time I refresh the page I have to sign in again which is super annoying. The payment has a 3 month delay, which means you won’t know how much money you made until 3 months after making it. The customer service is totally trash, it takes 3 days for someone to respond and most of the time they’ll just tell you to give them more information and then they’ll text you 3 days later after you reply. I haven’t tried any other distributors because I’m too far in this one but I’m 100% that there’s better distributors out there. (Try DistroKid)

Developer Response ,

Hey there! Thanks for your review, we're so happy to hear this. To help keep Amuse available to as many artists as possible, we've reduced the price of our Boost option, which offers a bunch of new features to help take your career to the next step. We understand you might have some questions on this and we've provided some helpful material for you here: https://support.amuse.io/en/articles/142367