DoorDash - Food Delivery 13+

i only rated this 5 stars so my review will be seen. So basically i ordered a cookie tote from mcdonalds on doordash right? I then got the cookie tote. my dasher also informed me that she was waiting more than 15 minutes for the cookie tote and then they gave it to her after so long. So the problem here is that i did NOT receive all 13 cookies and before u think no my dasher didn’t eat them or anything. But Mcdonald’s did not put all 13 of them in there and to make it worse there wasn’t even 10 cookies in the tote?!!??!?! So i then requested a refund and they denied it? so i did it again and once again it got denied??? So i contacted physical online support and they didn’t even try to help or look into it. i wrote to them about what happened and they literally said since it has already been reviewed i’m ending this chat now? Like what that’s so rude all because for one i didn’t receive my full order and now y’all wanna deny me a refund? i feel that it is unfair and i am starting to slowly dislike doordash it bad enough it already expensive but to not give someone there money back is crazy i feel i should have gotten my money back or at least half of what i paid you know? I’m really disappointed in doordash i even attached a image proving it and they still denied me a refund. just lame doordash. will not be returning to order from u guys after that.

I only rated 5 stars so it’s seem. So I double dashed my order, I ordered from chipotle and speedway. The Dasher then had to take a photo of the receipts but tried to be sneaky and took pictures of the same receipt of the chipotle one and ran off with my speedway order. The dashers name was Jeffrey and in the Lima OH area. I contacted DoorDash when the order was dropped off and I said how only 1 of my 2 orders were there. The said since I had met a threshold of refunds I couldn’t get another. I have to get refunded for almost every one of my orders or some part of it anymore. There is always something missing, something getting stolen and so on and DoorDash has done nothing to solve it. I then went through support and talk to “Shubam.” Not only did they not help, I asked to be transferred to someone else and they refused, I asked 4 times. Then before I could respond they ended the chat. I’m quite done with DoorDash because my money and my order was stolen from me. I honestly recommend using Instacart guys. It may take a little longer but they have way more stores and I feel like that’s worth it. I’ve never had to deal with instacart support because there are way more protocols put into place for how the orders are laid out.