About
What is HERE WeGo and will it work on my device?
HERE WeGo Support
Welcome! Here, you'll find answers to common questions about HERE WeGo navigation apps for web and mobile. If you need more help, please reach out to the support team at appsupport@here.com.
To continue planning your next trips, visit our website or open our mobile app by clicking the links below:
HERE Account
WeGo account settings and changes
Collections
Save all the places you want to remember or new places you’re interested in visiting
Offline maps
What are offline maps and how are they used?
Performance
Speed, responsiveness, and overall functionality
Privacy
Information about how we handle your data, what information we collect, how it’s used, and how we protect your privacy. Learn about your rights, control over your data, and our commitment to keeping your personal information secure.
Routing & Navigation
Key features and functionality of the app. Learn how to navigate, use the main tools, and get the most out of the app’s features to enhance your experience.