74 questions
2 answers
One of the answers was accepted by the question author.
How do I get a replacement power cord for the Microsoft Surface Studio 1
I cannot locate my power cord for my Surface Studio with 28" screen. It's a three prong female that fits into the back of the unit and the other end into an electrical outlet.
Surface | Surface Studio | Power and battery
asked 2025-10-20T19:40:50.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 20%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Mazzara
20
Reputation points
accepted 2025-10-23T00:29:29.3133333+00:00
Paul Mazzara
20
Reputation points
1 answer
What should I do when microsoft has no staff and they break my surface laptop in the mail?
My brand new Surface laptop did not work properly out of the box. It crashed and restarted every 15 minutes during set up. I booked online for the Surface Laptop to be serviced and repaired. Today it has been returned to me in a terrible shipping state…
Surface | Surface Laptop | Performance and maintenance
1,186 questions
asked 2025-10-22T17:28:52.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 28.000000000000004%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tom Williams
0
Reputation points
answered 2025-10-22T20:30:57.7066667+00:00
Aron
2,445
Reputation points
Independent Advisor
0 answers
Windows Recognizing but Not Using External Storage to Complete Updates
Predictably, my Surface Go 3 is perpetually running out of space and I find myself unable to complete the 24H2 update despite having an SD drive (formatted NTSF) and an NTSF-formatted memory stick, both with plenty of space available. The update…
Surface | Surface Go | Install and update
385 questions
asked 2025-10-22T20:13:41.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKU%3C/text%3E%3C/svg%3E)
Kevin Upton
50
Reputation points
asked 2025-10-22T20:13:41.5666667+00:00
Kevin Upton
50
Reputation points
3 answers
The AC Adaptor driver is missing on Microsoft Surface Pro 7.
The AC Adaptor driver is missing on Microsoft Surface Pro 7. The computer does not charge when plugged in and all upgrades have been installed. I just sent it in for repair because it would not charge and it is back with the same issue, How do you fix…
Surface | Surface Laptop | Power and battery
939 questions
asked 2025-10-22T01:03:09.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 93%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
Wendi Williams
0
Reputation points
answered 2025-10-22T19:35:21.3633333+00:00
Barb Bowman
79,435
Reputation points MVP
Volunteer Moderator
1 answer
How important is it to fix my cracked screen on Surface Pro 9?
I dropped my Surface Pro 9 and the screen cracked and splintered. THere is a small piece at the left hand corner that has fallen out. How important is it to fix this?
Surface | Surface Pro | Display and screen
3,471 questions
asked 2025-10-22T16:15:30.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 70%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Heather McConnell
0
Reputation points
answered 2025-10-22T16:29:26.9866667+00:00
Barb Bowman
79,435
Reputation points MVP
Volunteer Moderator
3 answers
Unable to cast a computer screen to a Surface Hub 2s
Since I upgraded the Surface Hub 2S to Windows 11, I can no longer cast a computer screen to the Surface Hub 2S. I have tried using a USB-C cable and HDMI. The computer recognises a screen correctly, but I cannot display it on the Surface. I have also…
Surface | Other
1,303 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro 8 Upgrade Issues
Subject: Surface Pro 8 upgrade to Windows 11 24H2 fails during SYSPREP_RESPECIALIZE Body: I've tried upgrading my Surface Pro 8 from Windows 11 22H2 to 24H2 using Windows Update and ISO methods. The installation fails in the SECOND_BOOT phase with a…
Surface | Surface Pro | Install and update
3,303 questions
asked 2025-10-22T03:27:11.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tom Connelly
0
Reputation points
answered 2025-10-22T15:01:27.4733333+00:00
Barb Bowman
79,435
Reputation points MVP
Volunteer Moderator
1 answer
Micrsoft Surface Laptop 7 continuously restarts without prompting/warning, AND will not charge.
Micrsoft Surface Laptop 7 continuously restarts without prompting/warning, AND will not charge.
Surface | Surface Laptop | Performance and maintenance
1,186 questions
asked 2025-10-21T20:46:07.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tony Simpson
0
Reputation points
answered 2025-10-22T13:34:54.7766667+00:00
JANSHER L
3,725
Reputation points
Independent Advisor
1 answer
MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes
MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…
Surface | Surface Laptop | Performance and maintenance
1,186 questions
asked 2025-10-21T21:43:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex Langdon-Jones
0
Reputation points
answered 2025-10-22T13:12:44.3933333+00:00
Noel Macadangdang
1,500
Reputation points
Independent Advisor
2 answers
I can't turn bluetooth on or off windows 11
Bluetooth devices no longer work, and the button to turn bluetooth on or off has disappeared
Surface | Surface Pro | Performance and maintenance
2,163 questions
asked 2025-10-22T04:21:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 2%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dave Tomita
0
Reputation points
answered 2025-10-22T13:00:41.4366667+00:00
Rez
4,210
Reputation points
Independent Advisor
1 answer
finger print not working after update
after updating to 2025-10 Cumulative Update for Windows 11, version 25H2 for x64-based Systems (KB5070773) (26200.6901) my built in finger print stopped working
Surface | Surface Go | Install and update
385 questions
asked 2025-10-22T09:12:10.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 98%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
kaleb tate
0
Reputation points
answered 2025-10-22T12:52:16.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
5,970
Reputation points
Independent Advisor
1 answer
SURFACE Slim Pen suddenly responds and disappears
When did the problem start? And how often does it occur? I purchased it in August 2024 and have only been using it for about a year, but the problem has been occurring daily since around October 15, 2025. What error message is displayed? I disconnected…
Surface | Accessories | Surface Pen
780 questions
asked 2025-10-22T04:57:44.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 37%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E_%3C/text%3E%3C/svg%3E)
山根木材_システム担当
0
Reputation points
answered 2025-10-22T06:53:53.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
26,976
Reputation points MVP
0 answers
Camera issue with Surface Pro, 11th Edition
Cameras Front and Back start normal. When I try to take a picture or video I get an error message that photo or video cannot be saved. Error code:0xA00F4250<PhotoCaptureStartFailed> (0x80070428). Also when I run the troubleshooter I get a No camera…
Surface | Surface Pro | Sound and camera
672 questions
asked 2025-10-22T01:08:45.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 9%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michail Malles
0
Reputation points
asked 2025-10-22T01:08:45.8533333+00:00
Michail Malles
0
Reputation points
1 answer
One of the answers was accepted by the question author.
My mute botton is delayed for a couple seconds- can i fix this?
Hi, I've noticed this issue recently where my mute button is delayed for a couple seconds before working. I've tried updating my laptop, restarting, updating audio drivers, even tried uninstalling and reinstalling them, also have done the…
Surface | Surface Laptop | Sound and camera
230 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 87%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Surface Laptop 7th Edition, Snapdragon processor USB C TO HDMI adapter.
Hi, very clear and straight to the point : -> Surface Laptop 7th Edition, Snapdragon processor (ARM64), we will call it MSL7. -> USB-C to HDMI adapter issue : (The adapter & the cable work on different PC) (The MSL7 also worked with a…
Surface | Surface Laptop | USB-C
163 questions
asked 2025-10-20T20:03:43.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 67%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
KYRIL SAPYANOV
0
Reputation points
commented 2025-10-21T21:21:34.15+00:00
Barb Bowman
79,435
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Full support on Amazon laptops
Will I have full support if I buy a ms computer from Amazon
Surface | Surface Pro | Performance and maintenance
2,163 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 3%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
3 answers
Why is the screen glitched in Minecraft?
In Minecraft Java on my Surface Pro 11 with X Elite: The screen is black on the main menu panorama, except for the buttons and text All the menus have a weird, fuzzy version of the panorama In a world, the screen is completely black except for all…
Surface | Surface Pro | Install and update
3,303 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EX%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 42%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
Purchased Surface Pro X not able to use.
I have purchased a Surface Pro X on eBay, not knowing that this was a corporate device. Now I can not log onto the device, because I do not know the password and I can not also reinstall Windows OS, since the device is locked and refraining me of…
Surface | Surface Pro | Safety and security
680 questions
asked 2025-10-21T11:30:51.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 30%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marko Trifunovic
0
Reputation points
answered 2025-10-21T14:56:59.39+00:00
Barb Bowman
79,435
Reputation points MVP
Volunteer Moderator
1 answer
I have been waiting since June 2025 for a refund That I was promised and I have it in writing. No one replies no one processes the refund and I go round and round on your website looking for help!
I have been waiting since June 2025 for a refund That I was promised and I have it in writing. No one replies no one processes the refund and I go round and round on your website looking for help! I’d like to make a formal complaint but there isn’t even…
Surface | Other
1,303 questions
asked 2025-10-21T12:25:38.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 71%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Helen Taylor
0
Reputation points
answered 2025-10-21T14:06:44.5666667+00:00
Rez
4,210
Reputation points
Independent Advisor
1 answer
surface pen
i have a surface pen 微软 Surface 超薄触控笔 2,但是无法在我的surface laptop 6 for business上使用。 laptop 序列号：0F3D4FQ24253MR. 请问怎么用这款笔充电？这款笔是否支持Surface laptop 6 for business ? 方便是否可以电话联系我 ： 86 13810369131 。（中文） 谢谢！
Surface | Accessories | Surface Pen
780 questions
asked 2025-10-21T08:35:27.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 30%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jian Liang
0
Reputation points
answered 2025-10-21T13:17:33.34+00:00
JANSHER L
3,725
Reputation points
Independent Advisor