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OXXO payments | Stripe Documentation
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OXXO payments

Learn how to accept payments with OXXO.

OXXO is a Mexican chain of convenience stores with thousands of locations across Latin America and represents nearly 20% of online transactions in Mexico. OXXO allows customers to pay bills and online purchases in-store with cash.

To complete a transaction, customers receive a voucher that includes a reference number for the transaction. Customers then bring their voucher to an OXXO store to make a cash payment. You’ll receive payment confirmation by the next business day along with the settled funds.

  • Customer locations

    Mexico

  • Presentment currency

    MXN

  • Payment confirmation

    Customer-initiated

  • Payment method family

    Cash-based payment method

  • Recurring payments

    No

  • Payout timing

    Standard payout timing applies

  • Connect support

    Yes

  • Dispute support

    No

  • Manual capture support

    No

  • Refunds / Partial refunds

    No / No

Payment flow

Step 1. Selects OXXO at checkout

Step 2. Receives voucher with transaction reference

Step 3. Provides voucher and cash payment at OXXO store

Step 4. Receives notification that payment is complete

Get started

You don’t have to integrate OXXO and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable OXXO. To get started with one of our hosted UIs, follow a quickstart:

  • Checkout: Our prebuilt, hosted checkout page.
  • Elements: Our drop-in UI components.

Payment Links also supports adding OXXO from the Dashboard.

If your integration requires manually listing payment methods, learn how to manually configure OXXO as a payment.

Check out the OXXO sample on GitHub.

Disputes

OXXO payments have a low risk of fraud or unrecognized payments because the customer must provide cash payment in person at an OXXO convenience store. Customers can’t dispute OXXO payments.

Refunds

OXXO payments can’t be refunded. Some businesses have created a separate process to credit their customers who reach out directly.

Amount limits

The amount for a single OXXO must be at least 10.00 MXN and no more than 10,000.00 MXN.

Unsupported businesses

Stripe can’t accept payments for certain types of businesses. In addition to the Prohibited and Restricted Business list, Stripe doesn’t support Oxxo if your business falls into any of the following categories:

  • Direct Marketing - Other
  • Direct Marketing - Subscription
  • Gift, Card, Novelty, and Souvenir Shops
  • Service Stations
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