Overcoming Common Consulting Challenges

I am constantly thinking about how to foster innovation in my product organization. Building teams that are experts at execution is the easy part—when there’s a clear problem, product orgs are great at coming up with smart solutions. But it’s impossible to optimize your way into innovation. You can’t only rely on incremental improvement to keep growing. You need to come up with new problem spaces, rather than just finding better solutions to the same old problems. So, how do we come up with those new spaces? Here are a few things I’m trying at Duolingo: 1. Innovation needs a high-energy environment, and a slow process will kill a great idea. So I always ask myself: Can we remove some of the organizational barriers here? Do managers from seven different teams really need to say yes on every project? Seeking consensus across the company—rather than just keeping everyone informed—can be a major deterrent to innovation. 2. Similarly, beware of defaulting to “following up.” If product meetings are on a weekly cadence, every time you do this, you are allocating seven days to a task that might only need two. We try to avoid this and promote a sense of urgency, which is essential for innovative ideas to turn into successes. 3. Figure out the right incentive. Most product orgs reward team members whose ideas have measurable business impact, which works in most contexts. But once you’ve found product-market fit, it is often easiest to generate impact through smaller wins. So, naturally, if your org tends to only reward impact, you have effectively incentivized constant optimization of existing features instead of innovation. In the short term things will look great, but over time your product becomes stale. I try to show my teams that we value and reward bigger ideas. If someone sticks their neck out on a new concept, we should highlight that—even if it didn’t pan out. Big swings should be celebrated, even if we didn’t win, because there are valuable learnings there. 4. Look for innovative thinkers with a history of zero-to-one feature work. There are lots of amazing product managers out there, but not many focus on new problem domains. If a PM has created something new from scratch and done it well, that’s a good sign. An even better sign: if they show excitement about and gravitate toward that kind of work. If that sounds like you—if you’re a product manager who wants to think big picture and try out big ideas in a fast-paced environment with a stellar mission—we want you on our team. We’re hiring a Director of Product Management: https://lnkd.in/dQnWqmDZ #productthoughts #innovation #productmanagement #zerotoone

Want more productive workshops? Try stopping them sooner. Workshops often lock people in a room for two or three hours and expect them to do their best thinking on demand. Do we really have to hold people hostage to be productive? Lately, I’ve been using a technique I call "Echo Sessions." Instead of forcing deep work to happen in real time, we kickstart an activity, get clarity, but then stop just as people are getting into it. That pause is intentional. It’s based on the same principle as the Pomodoro technique—when you leave something unfinished while still feeling engaged, you'll find it easy to return to it later and give it space to percolate. Instead of dragging out a long workshop, I schedule an Echo Session later—often in the same day—where everyone brings their independent or small group work back for discussion, iteration, and action. Why does this work? ✅ Encourages Deep Work – People get time to think, research, or create in their own way, rather than being forced into artificial collaboration. ✅ Optimizes Meeting Time – Workshops should be for shared understanding, decision-making, and iteration—not for quiet focus time. ✅ Respects Different Work Styles – Some need time to walk and think. Others need to sketch. Some want to research or tap into AI. Echo Sessions give people time and space to work in the way that’s best for them. ✅ Creates Natural Momentum – Stopping at a high-energy moment makes people want to continue later, giving them space to create, rather than leaving them drained from a marathon session. ✅ Reduces Calendar Lockdowns – Instead of monopolizing hours at a time, work is distributed more effectively and meetings are only used when necessary. Most importantly, this approach treats participants like adults. It gives them flexibility and agency while ensuring that meetings serve a clear, valuable purpose. We don’t need long workshops. We need better workshops. Curious—how do you approach workshop fatigue? Would this work in your team?

Many amazing presenters fall into the trap of believing their data will speak for itself. But it never does… Our brains aren't spreadsheets, they're story processors. You may understand the importance of your data, but don't assume others do too. The truth is, data alone doesn't persuade…but the impact it has on your audience's lives does. Your job is to tell that story in your presentation. Here are a few steps to help transform your data into a story: 1. Formulate your Data Point of View. Your "DataPOV" is the big idea that all your data supports. It's not a finding; it's a clear recommendation based on what the data is telling you. Instead of "Our turnover rate increased 15% this quarter," your DataPOV might be "We need to invest $200K in management training because exit interviews show poor leadership is causing $1.2M in turnover costs." This becomes the north star for every slide, chart, and talking point. 2. Turn your DataPOV into a narrative arc. Build a complete story structure that moves from "what is" to "what could be." Open with current reality (supported by your data), build tension by showing what's at stake if nothing changes, then resolve with your recommended action. Every data point should advance this narrative, not just exist as isolated information. 3. Know your audience's decision-making role. Tailor your story based on whether your audience is a decision-maker, influencer, or implementer. Executives want clear implications and next steps. Match your storytelling pattern to their role and what you need from them. 4. Humanize your data. Behind every data point is a person with hopes, challenges, and aspirations. Instead of saying "60% of users requested this feature," share how specific individuals are struggling without it. The difference between being heard and being remembered comes down to this simple shift from stats to stories. Next time you're preparing to present data, ask yourself: "Is this just a data dump, or am I guiding my audience toward a new way of thinking?" #DataStorytelling #LeadershipCommunication #CommunicationSkills

Networking changed my life. It helped me secure my first big consulting deal that let me quit my full-time job. Here's how to build relationships on LinkedIn (the right way): Networking can either make or break your career. Do it wrong: You’ll ruin your reputation. Do it right: You’ll have people speaking well of you when you’re not around. Here’s how to network like a pro: 1) Be genuine People can sense fakeness from a mile away. Instead, speak with them to get to know them. Not just because you want something. Besides… There’s no point in building relationships with people you don’t like. 2) Be a friend We want to feel cared for. Reach out once every 3 months to see how they’re doing. • Offer help • Schedule a coffee chat • Ask about their recent trip Don’t build connections. Build friendships. 3) Change your intent Turn your “I want this” mindset into a “I want to help” mindset. Start conversations without trying to sell something. But because you want to help them. Stop asking. Start giving. 4) Think long term It doesn't matter if they can’t help you now. In the long run… …you’ll be able to reach out when you need it. Be there for them now. They’ll be there for you later. That’s a real relationship. 5) Don’t ask for immediate favors This is where most screw up. They’ve barely met someone and immediately: • Ask for a job • Request a resume review • Or want some other big favor You wouldn’t do this to a stranger on the street. Why do it on LinkedIn? 6) Be mutually beneficial Start by building foundations. When/if it makes sense, think of how you can collaborate. Just like in business… This isn’t a one-way street. I help you. You help me. That’s how the world works. 7) Create on LinkedIn You never know who’s watching. Share your thoughts on the feed daily. And give people a glimpse into what you’re doing. You may not realize it… But others are going through the same as you. One of them might just come back with a life-changing opportunity. P.s. - What's one more tip you'd recommend for people networking on LinkedIn? Thanks for reading. Enjoyed this post? Follow Jordan Nelson And share it with your audience.

Mastering Organizational Savviness: Navigating office politics means winning the game of influence without direct clashes. 𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁 𝗻𝗼𝘁 𝘁𝗼 𝗱𝗼: ↳ Avoiding Engagement: Office politics are inevitable. Embrace them wisely to navigate your career. ↳ Misreading Power Dynamics: Understand who influences decisions. Align your strategies accordingly. ↳ Ignoring Allies: Build relationships across the board. Allies in all corners strengthen your position. ↳ Overplaying Your Hand: Subtlety is key. Balance assertiveness with diplomacy. ↳ Neglecting Feedback: Adapt based on observations. Learn from every interaction to refine your approach. ↳ Ignoring Organizational Culture: Don't overlook the unwritten rules. Adapt your strategies to fit the cultural context. ↳ Failing to Communicate Clearly: Ambiguity can breed conflict. Be direct and transparent in your interactions. ↳ Forgetting Long-Term Goals: Short-term wins are tempting. Focus on strategies that benefit your long-term career. ↳ Underestimating Emotions: Office politics isn't just strategic; it's emotional. Recognize and respect the emotional dynamics at play. Be the leader who excels in organizational savviness. 𝗪𝗵𝗲𝗻 𝘆𝗼𝘂 𝗲𝘅𝗰𝗲𝗹 𝗮𝘁 𝗼𝗳𝗳𝗶𝗰𝗲 𝗽𝗼𝗹𝗶𝘁𝗶𝗰𝘀: •  You navigate challenges with insight •  Your influence grows within the organization •  Relationships become strategic assets •  You foresee shifts and adapt quickly •  Your career trajectory accelerates You are more than a participant in office politics. 𝗔𝘀𝗸 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳: 1. Are you aware of the real motives behind office politics? 2. Can you align them with your values and goals? 3. Got a strategy for managing conflict in office politics? 4. Does it strengthen or weaken your position? 5. Are you reacting, or actively influencing? 6. How are you improving your political intelligence? 7. Learning from each encounter? 8. How do you balance integrity with political maneuvers? 9. Are your actions true to your leadership style? You are a strategist shaping your path. Act accordingly.

Managing multiple clients solo can be brutal. But it's possible with the right systems. Here’s 4 that help me: 1/ Work with fewer clients I once juggled 5 clients at the same time. The context switching was too much. Even “light” projects drained my energy. Now I charge more, and take on less. 2–3 clients max works for me. 2/ Lean into async communication Slack, Loom, & Figma comments are my go-to. Of course meetings have to happen. But async comms lessen the need. 3/ Stay ridiculously organized Every review = detailed notes and tasks. I don’t rely on memory anymore. It keeps projects moving without confusion. When I sit down to work I know what's next. 4/ Protect my energy My daily gym habit keeps me energized. It gets me out of the house to clear my head. I stop working at 6pm to hang with family. I try to spend as much time outside as I can. Golfing weekly with friends is also a boost. Freelancing gets chaotic fast. But it doesn't have to get out of control. You don’t need more hours. You need more structure.

🌍 The Real Reason Your Team Isn’t Connecting Might Surprise You 🛑 You’ve built a diverse team. Communication seems clear. Everyone speaks the same language. So why do projects stall? Why does feedback get misread? Why do brilliant employees feel misunderstood? Because what you’re facing isn’t a language barrier—it’s a cultural one. 🤔 Here’s what that looks like in real life: ✳ A team member from a collectivist culture avoids challenging a group decision, even when they disagree. ✳ A manager from a direct feedback culture gets labeled “harsh.” ✳ An employee doesn’t speak up in meetings—not because they don’t have ideas, but because interrupting feels disrespectful in their culture. These aren't missteps—they’re misalignments. And they can quietly erode trust, engagement, and performance. 💡 So how do we fix it? Here are 5 ways to reduce misalignments and build stronger, more inclusive teams: 🧭 1. Train for Cultural Competence—Not Just Diversity Don’t stop at DEI 101. Offer immersive training that helps employees navigate different communication styles, values, and worldviews. 🗣 2. Clarify Team Norms Make the invisible visible. Talk about what “respectful communication” means across cultures. Set expectations before conflicts arise. 🛎 3. Slow Down Decision-Making Fast-paced environments often leave diverse perspectives unheard. Build in time to reflect, revisit, and invite global input. 🌍 4. Encourage Curiosity Over Judgment When something feels off, ask: Could this be cultural? This small shift creates room for empathy and deeper connection. 📊 5. Audit Systems for Cultural Bias Review how you evaluate performance, give feedback, and promote leadership. Are your systems inclusive, or unintentionally favoring one style? 🎯 Cultural differences shouldn’t divide your team—they should drive your innovation. If you’re ready to create a workplace where every team member can thrive, I’d love to help. 📅 Book a complimentary call and let’s talk about what cultural competence could look like in your organization. The link is on my profile. Because when we understand each other, we work better together. 💬 #CulturalCompetence #GlobalTeams #InclusiveLeadership #CrossCulturalCommunication #DEIStrategy

Communicating complex data insights to stakeholders who may not have a technical background is crucial for the success of any data science project. Here are some personal tips that I've learned over the years while working in consulting: 1. Know Your Audience: Understand who your audience is and what they care about. Tailor your presentation to address their specific concerns and interests. Use language and examples that are relevant and easily understandable to them. 2. Simplify the Message: Distill your findings into clear, concise messages. Avoid jargon and technical terms that may confuse your audience. Focus on the key insights and their implications rather than the intricate details of your analysis. 3. Use Visuals Wisely: Leverage charts, graphs, and infographics to convey your data visually. Visuals can help illustrate trends and patterns more effectively than numbers alone. Ensure your visuals are simple, clean, and directly support your key points. 4. Tell a Story: Frame your data within a narrative that guides your audience through the insights. Start with the problem, present your analysis, and conclude with actionable recommendations. Storytelling helps make the data more relatable and memorable. 5. Highlight the Impact: Explain the real-world impact of your findings. How do they affect the business or the problem at hand? Stakeholders are more likely to engage with your presentation if they understand the tangible benefits of your insights. 6. Practice Active Listening: Encourage questions and feedback from your audience. Listen actively and be prepared to explain or reframe your points as needed. This shows respect for their perspective and helps ensure they fully grasp your message. Share your tips or experiences in presenting data science projects in the comments below! Let’s learn from each other. 🌟 #DataScience #PresentationSkills #EffectiveCommunication #TechToNonTech #StakeholderEngagement #DataVisualization

Effective client management begins with proactive engagement, anticipating needs and potential hurdles. Mastering the art of listening plays a crucial role in this approach, allowing us to gain deep insights into our clients' operations and strategic objectives. Imagine setting the stage at the beginning of a project by discussing with your client: Dependency Exploration: 'Can we discuss any dependencies your team has on this project’s milestones? Understanding these can help us ensure alignment and timely delivery.' Impact Assessment Question: 'Should unforeseen delays occur, what impacts would be most critical to your operations? This will help us prioritize our project management and contingency strategies.' Preventive Planning Query: 'What preemptive steps can we take together to minimize potential disruptions to critical milestones?' Success Criteria Definition: 'How do you define success for this project? Understanding your criteria for success will guide our efforts and help us focus on achieving the specific outcomes you expect.' These discussions are essential for building a roadmap that not only aligns with the client’s expectations but also prepares both sides for potential challenges, reinforcing trust through transparency and commitment. By adopting a listening approach that seeks comprehensive understanding from the onset, we can better manage projects and enhance client satisfaction. Let’s encourage our teams to integrate these listening strategies into their initial client engagements. How have proactive discussions influenced your project outcomes? Share your experiences and insights. #ClientRelationships #AdvancedListening #BusinessStrategy #ProfessionalGrowth

3 Out of 4 Projects Fail Due to Misdiagnosis... here’s how to change that. The Doctor Framework: In a consulting world crowded with “solutions,” what if the secret to true client impact was a shift to diagnosis first? The Doctor Framework is designed to help senior executives-turned-consultants leverage their expertise in a solutions-based sales approach. Here’s why this method is a game-changer for creating long-term client relationships and real outcomes: 1. Diagnose the Pain 🩺 Much like a doctor would with a patient, this phase is about identifying core issues... not just symptoms. Research shows that 80% of s uccessful client interactions hinge on active listening (HubSpot, 2021). For consultants, that means asking pointed questions and focusing on what the client’s really saying... often between the lines. This phase sets the tone for trust and accurate problem-solving. 2. Verify & Prioritize 📋 Too often, consultants jump to solutions without fully verifying the core problem. In fact, 75% of misaligned projects stem from a misunderstanding in the initial discovery phase (PMI, 2022). Encourage clients to prioritize their biggest hurdles and validate the diagnosis before prescribing. This ensures they’re bought into the process, which paves the way for collaborative solutions. 3. Co-Create the Solution 🤝 People support what they help create. Rather than prescribing a one-size-fits-all answer... work with clients to co-create their roadmap, personalizing it to their needs. This consultative approach builds trust and client ownership, leading to better buy-in and outcomes. According to LinkedIn, solutions tailored with client collaboration improve client retention by 42%. 4. Start with Small Wins 🏆 Quick wins build momentum. In fact, research from McKinsey shows that starting with small but impactful projects leads to a 30% higher likelihood of client re-engagement. The goal is to: - secure initial buy-in - build credibility - set the stage for longer-term partnerships. Propose a quick-hit project to deliver immediate results, reinforcing the client’s confidence in both the process and the partnership. 5. Become the Trusted Advisor 🔗 Once the foundation is laid, follow-up and deepen the relationship. Check-in regularly, provide added value, and actively look for new opportunities to expand your impact. By positioning yourself as a long-term ally, not just a vendor, you’ll move from “consultant” to “advisor.” Statistics reveal that 90% of clients who see consistent value are more likely to refer additional business. Ready to level up your consulting approach? Implement the Doctor Framework and start creating meaningful, lasting relationships. Anything you'd add?