Creating a Tech-Forward Company Culture

Leaders need to have reserves of resilience to deal with crises as they arise. If as a leader you are depleted and running on empty when a crisis occurs, it's very hard to operate at your best. The world got a lesson in the value of supply chains and the consequences of what happens when they break down during the pandemic. But for supply chains to be always on, the people who run them can’t be. And that goes for all of us, even if we don't work in supply chains!   Here is some advice I shared with supply chain leaders at the Association for Supply Chain Management (ASCM)'s Connect 2024 conference. ➡️  Most important: You have to put on your own oxygen mask first. Too many leaders still buy into the misguided notion that urgent or chaotic times require them to be in constant motion and always on, or that they somehow have to match the frenetic pace of the moment. In fact, the opposite is true. Because it is judgment that we need from leaders in moments of crisis, not just stamina. So it starts with prioritizing well-being for yourself, and being a role model for well-being to give others the permission to do the same. ➡️ Technology is a double-edged sword: Technology accelerates burnout when we try to be always on. What's funny is how much better care we take of our technology than ourselves. But unlike machines, humans have to unplug to recharge. In the human operating system, downtime is a feature, not a bug. ➡️ The qualities that define a successful leader: Empathy, being able to listen, being open to new voices. Not just being a broadcaster all the time, but being a receiver as well. It first requires not constantly being in fight-or-flight mode. We can’t be open to others and their creativity and innovation when we’re marinating in stress hormones and just trying to get through the day or through the next hour. ➡️ To create a Thriving Culture: Communication is key! One of our core values at Thrive is Compassionate Directness, which empowers team members to surface feedback or any problems and challenges they’re having in real time. That allows not only team members to course-correct and grow, but the company as well. In any company, and certainly in supply chains, there are obstacles to growing the bottom line. There are challenges with engagement and innovation. Wouldn’t you want to know those sooner rather than later? Knowing them — and getting to work in solving them — in real time as they arise has huge benefits to all the metrics that go into the bottom line. ➡️ And finally: Well-being needs to be embedded into the fabric of company culture and into the workflow. A company is only as resilient as its people so an investment in the healthy future of your employees is an investment in the future of your company. To build resilience into your industry, you have to build it into your people.

Stop seeing employees as faceless figures. Start acknowledging them as unique individuals. That’s how you create vibrant and engaged workplace environments. Here’s how you can lead: ✅ Define collective values: ↳ Work together to create core principles everyone can align with. ↳ Let these values influence decisions and actions across the board. ✅ Encourage open dialogue: ↳ Create regular spaces for all team members to voice their thoughts. ↳ Embrace feedback and implement it where possible. ✅ Foster shared moments: ↳ Plan events, challenges, or volunteer opportunities that connect people. ↳ Strengthen bonds through common experiences. ✅ Highlight individual efforts: ↳ Acknowledge both the large and small contributions. ↳ Show your team that they are truly appreciated. ✅ Prioritize development: ↳ Launch mentorship programs and provide career advancement opportunities. ↳ Help people grow personally and professionally. What to avoid as a leader: ❌ Enforcing participation: ↳ Avoid pressuring people into social activities. ↳ Let relationships develop naturally over time. ❌ Overlooking remote workers: ↳ Ensure your efforts to build community include those working remotely. ↳ Keep everyone connected. ❌ Skimping on resources: ↳ Don’t cut corners on building culture. ↳ Invest the necessary time and resources to make it successful. ❌ Relying solely on top-down approaches: ↳ Don’t assume leadership has all the answers. ↳ Empower everyone to help shape the community. ❌ Ignoring differences: ↳ Stay away from one-size-fits-all solutions. ↳ Be mindful of diverse needs and cultural differences. See your team for who they are, not just what they contribute. Lead the way you wish someone had led you. ♻️Repost for those needing to hear this. ➕Follow Justin Bateh, PhD for more. Want to level up your management and leadership game? Try my free newsletter:  https://lnkd.in/e9xftTyU

Executive functioning challenges can significantly impact the work experience for Autistic individuals, often manifesting in various ways, including but not limited to: Difficulty prioritizing tasks; Struggling to shift between responsibilities; Getting distracted in meetings or while working; Regularly putting off starting tasks; Having trouble starting and/or completing tasks; Difficulty meeting or remembering deadlines; Being late to events and meetings; Forgetting instructions or other short-term memory tasks. These challenges can make navigating a typical workday overwhelming. However, managers can implement several strategies to support their Autistic employees and help them succeed, such as: Clear Communication: Provide detailed instructions and break tasks into smaller, manageable steps in writing. Written communication is often more effective than verbal and provides a tangible reference point. Flexible Deadlines: Offer flexible deadlines to accommodate varying processing speeds and ensure quality work. Not everyone gets their work done at the same pace. Structured Environment: Create a structured and predictable work environment. Consistency can help reduce anxiety and improve productivity. Assistive Technology: Utilize tools and apps designed to aid with organization and time management. These can help Autistic employees stay on track and meet their goals. Regular Check-Ins: Schedule regular one-on-one meetings to provide feedback, offer support, and address any concerns. This can help build trust and ensure that Autistic employees feel supported. Reasonable Accommodations: Be open to providing reasonable accommodations, such as adjusted work hours or a quiet workspace, to help mitigate sensory sensitivities and other challenges. Recognition of Wins: Acknowledge and celebrate small and large successes to build confidence and motivation. Constructive Feedback: Keep performance feedback constructive and supportive, focusing on strengths as well as areas for improvement. By understanding and addressing executive functioning challenges, managers can create a more inclusive and supportive workplace for Autistic individuals. When we work together to foster environments where everyone can succeed. Looking for more ways to create AND sustain #DisabilityInclusion in the workplace? Hit the ‘follow’ button! I’m an openly Autistic #DEIB Facilitator and Speaker on a mission to close the disability leadership gap. Want to make your organization truly #inclusive? For Consulting, Speaking, Training & Workshops, email me at Becca@TrulyInclusiveLeadership.com or visit my website https://lnkd.in/ggFshWks Document description: strategies to support autistic employees shared above read across each page of the document. All images have blocks in shades of green and gray in a white background. #Autism #AutisticAdults #Neurodivergent #Neurodiversity #TrulyInclusiveLeadership

Let’s face it - current headlines spell a recipe for employee stress. Raging inflation, recession worries, international strife, social justice issues, and overall uncertainty pile onto already full work plates. As business leaders, keeping teams motivated despite swirling fears matters more than ever. Here are 5 strategies I lean into to curb burnout and boost morale during turbulent times: 1. Overcommunicate Context and Vision: Proactively address concerns through radical transparency and big picture framing. Our SOP is to hold quarterly all hands and monthly meetings grouped by level cohort and ramp up fireside chats and written memos when there are big changes happening. 2. Enable Flexibility and Choice: Where Possible Empower work-life balance and self-care priorities based on individuals’ needs. This includes our remote work policy and implementing employee engagement tools like Lattice to track feedback loops. 3. Spotlight Impact Through Community Stories: Connect employees to end customers and purpose beyond daily tasks. We leveled up on this over the past 2 years. We provide paid volunteer days to our employees and our People Operations team actively connects our employees with opportunities in their region or remotely to get involved monthly. Recently we added highlighting the social impact by our employees into our internal communications plan. 4. Incentivize Cross-Collaboration: Reduce silos by rewarding team-wide contributions outside core roles. We’ve increased cross team retreats and trainings to spark fresh connections as our employee base grows. 5. Celebrate the Humanity: Profile your employee’s talents beyond work through content spotlight segments. We can’t control the market we operate in, but as leaders we can make an impact on how we foster better collaboration to tackle the headwinds. Keeping spirits and productivity intact requires acknowledging modern anxieties directly while sustaining focus on goals ahead. Reminding your teams why the work matters and that they are valued beyond output unlocks loyalty despite swirling worries. What tactics succeeded at boosting team morale and preventing burnout spikes within your company amidst current volatility?

After joining three Town Halls this week, talking to the incredible teams of Gina Mastantuono, Russ Elmer, and Jon Sigler, I’m reminded that top tech talent has more options than ever. To compete, companies need to rethink retention - because a salary alone won’t cut it. The most compelling organizations understand that a few things are key: First, purpose drives performance. Engineers and developers don’t just want to write code - they want to solve meaningful problems in a culture that invites fresh thinking. Whether it’s streamlining emergency response systems or simplifying global HR operations, connecting their work to real-world impact is what keeps people engaged for the long haul. Second, continuous growth is non-negotiable. The best technologists are lifelong learners who crave new challenges (sound familiar?). Upskilling in AI, rotating into stretch roles, or leading cross-functional projects - these opportunities create momentum. Stagnation, on the other hand, is the fastest way to lose your brightest minds. But perhaps most critical? Fostering a culture where innovation thrives. Flexibility matters, but so does psychological safety. The most dynamic teams operate in environments where experimentation is encouraged, failing fast is treated as learning, and ownership is rewarded. When people feel trusted to push boundaries, they’re far more likely to invest their talent - and their future - in your organization. Here’s the truth: Retention isn’t about ping-pong tables or signing bonuses. It’s about building an ecosystem where top performers choose to stay - and grow. At ServiceNow, I’m proud to say we see this play out every day. What’s YOUR secret to keeping great talent? Share your thoughts below. #TechTalent #Leadership #EmployeeExperience

Over the years, I've discovered the truth: Game-changing products won't succeed unless they have a unified vision across sales, marketing, and product teams. When these key functions pull in different directions, it's a death knell for go-to-market execution. Without alignment on positioning and buyer messaging, we fail to communicate value and create disjointed experiences. So, how do I foster collaboration across these functions? 1) Set shared goals and incentivize unity towards that North Star metric, be it revenue, activations, or retention. 2) Encourage team members to work closely together, building empathy rather than skepticism of other groups' intentions and contributions. 3) Regularly conduct cross-functional roadmapping sessions to cascade priorities across departments and highlight dependencies. 4) Create an environment where teams can constructively debate assumptions and strategies without politics or blame. 5) Provide clarity for sales on target personas and value propositions to equip them for deal conversations. 6) Involve all functions early in establishing positioning and messaging frameworks. Co-create when possible. By rallying together around customers’ needs, we block and tackle as one team towards product-market fit. The magic truly happens when teams unite towards a shared mission to delight users!

Trust is built in drops and lost in buckets, and we’re running out of buckets. If you're leading teams through #AI adoption, navigating #hybrid work, or just steering through the tempest that is 2025, there's a crucial factor that could make or break your success: #trust. And right now, it's in free fall. Edelman's Trust Barometer showed an "unprecedented decline in employer trust" -- the first time in their 25 years tracking that trust in business fell. It's no surprise: midnight #layoff emails, "do more with less," #RTO mandates, and fears of #GenAI displacement given CEO focus on efficiency are all factors. The loss of #trust will impact performance. The Institute for Corporate Productivity (i4cp) research shows high performing organizations have 10-11X higher trust between employees and leaders. Trust impacts #engagement, #innovation and #technology adoption, especially AI. My latest newsletter gets beyond the research and into what leaders can do today to start rebuilding trust You can't command-and-control your way through a complete overhaul of how we work... Trust is a two-way street. Leaders need to go first, but we also have to rebuild the gives-and-takes of employer/employee relationships. Three starting points: 1️⃣ Clear Goals, Real Accountability. Stop monitoring attendance and start measuring outcomes. Give teams clear goals and autonomy in how they achieve them. 2️⃣ Transparency with Guardrails. Break down information silos. Share context behind decisions openly - even difficult ones. Establish guardrails for meaningful conversations internally (instead of rock-throwing externally). 3️⃣ Show Vulnerability. Saying "I don't know" isn't weakness–it's an invitation for others to contribute. The word “vulnerability” seems anathema to too many public figures at the moment, who instead are ready to lock themselves in the Octagon with their opponents. But what’s tougher for them: taking a swing at someone, or admitting to their own limitations? This isn't just about CEOs. Great leaders show up at all levels of the org chart, creating "trust bubbles:" pockets of high performance inside even the most challenging environments. If you're one of those folks, thank you for what you do! 👉 Link to the newsletter in comments; please read (it's free) and let me know what you think! #FutureOfWork #Leadership #Management #Culture

Do you think we, companies and universities alike, have spent too much time rewarding the appearance of strength? In many situations involving evaluation, whether performance review or grades, we look for constant productivity, fast answers, and polished reports. At the same time, we’re neglecting the development of a skill that makes true growth possible: resilience. In our latest study, 91% of leaders said resilience is a durable soft skill needed for the future. Yet, 35% struggle to recover from setbacks, and 26% fail to reframe failure as a learning opportunity. These are signals of a larger systemic issue: systems that value smooth performance over adaptive learning. We reward students and employees for getting things right the first time, not for iterating. We prioritize composure over curiosity, output over reflection. And in the process, we send an unspoken message: don’t fail, and if you do, don’t talk about it. What can we do differently to foster resilience? 💼 For HR leaders, this means designing roles, reviews, and leadership development with resilience in mind. Make post-mortems about reflection, not blame. Recognize the employee who sought feedback and changed course. Encourage managers to model learning out loud, especially when plans shift or outcomes fall short. 🎓 For universities, it means preparing students for a world that won’t always reward first attempts. That means incorporating iteration into coursework, giving feedback that builds insight, and showcasing alumni whose paths included failure and recovery. It means teaching students to understand how resilience is built. If we want people to thrive through change, we need to start building resilience as a skill, a PRACTICED ACT. 📊 Read the full report: Soft Skills to Future Proof Careers by Skiilify & InsightJam.com : https://lnkd.in/ejUwtFdH #Resilience #FutureOfWork #HigherEdLeadership #TalentDevelopment #LearningAndDevelopment #SoftSkills #LeadershipDevelopment #WorkforceReadines

Almost all companies today are software companies. This means that attracting and keeping good developers is mission critical. So how do you build a strong dev culture? Follow these key steps: 1) Have a clear mission. Do developers really understand and believe in the mission of the company and its product? If not, it's hard to recruit them and to keep them around. The mission doesn't have to be grandiose but it needs to be clear — with real impact on end users. In Harness' case, we want to improve the developer experience for the 35 million software developers around the world 2) Reduce toil. Too often, developers held back by outdated processes and a lack of tools. Instead of spending time on the creative (and highly rewarding) work of solving problems with code, they're spending time on administrative and busy work like waiting for builds to get done or approval to go forward with the next stage of a code change. The right platform can make a huge difference. Continuous integration/continuous delivery (or CI/CD) tools have become table stakes among high-performing engineering teams. AI and machine learning are taking this to the next level. 3) Continue to challenge them. Developers enjoy solving hard problems. If they don't feel challenged in their role, they're more likely to start looking for something tougher and more stimulating. It’s crucial to keep finding technical challenges that put them to the test. Developers are the driving force behind tech advancement. Like all highly-skilled professionals, they care about compensation. But in my experience, these larger cultural considerations are just as important.

Too often, work goes unnoticed. But people want to be seen. A recent statistic had me thinking: 37% of employees claim that increased personal recognition would significantly enhance their work output. This insight comes from an O.C. Tanner survey, which leveraged 1.7 million responses from employees across various industries and company sizes. Beyond just feeling nice, recognition emerges as the most impactful driver of motivation. It makes real-time feedback, personal appreciation, and meaningful rewards not just nice-to-haves — they're must-haves to fuel performance. Here are concrete ways you can supercharge your recognition efforts to resonate deeply with your team: (1) Spotlight Specifics: Highlight specific achievements. Hilton’s Recognition Calendar equips managers with daily actionable ideas that turn recognizing real accomplishments into a routine practice. (2) Quick Kudos: Swift praise is so important. Timeliness in recognition makes it feel authentic and maintains high motivation levels. (3) Tailored Cheers: Personalize your appreciation. Crowe's "Recognize Alert" system enhances recognition by transforming client praises into celebratory moments, encouraging recipients to pay it forward. (4) Genuine Thank-Yous: Don't underestimate the power of small gestures. Regular acknowledgments, whether through handwritten notes or intranet shout-outs, create a culture where appreciation is commonplace. You do it, others will do it too. (5) Big Picture Praises: Connect individual achievements to the company’s larger mission. Texas Health Resources celebrates personal milestones with personalized yearbooks that link each person’s contributions to the organization’s goals. Using these practices genuinely and consistently can make every team member feel truly valued and more connected to the collective mission. Each act of recognition builds a stronger, more engaged team, poised to meet challenges and drive success. #Recognition #Appreciation #FeelingValued #Workplace #Culture #Innovation #HumanResources #Leadership Source: https://lnkd.in/e8jUtHZH