KEMBAR78
Deep Learning Institute (DLI) Support | NVIDIA

Deep Learning Institute Support

On this page, you’ll find answers to frequently asked questions, additional resources, and the link to open a support case.

Online Purchase of Self-Paced Courses Status

Online purchase of self-paced courses is now supported in these locations.

We are working to provide support in additional locations as quickly as possible and apologize for any inconvenience.

General Questions

Training materials provided by NVIDIA will be available online to participants for up to 6 months from the start of the course, subject to the terms of use. Access to lab environments may have time limits, which vary by course. Please be sure to pause your instance when not in use to maximize lab time.

Note that training content and materials may change over time and may be discontinued at NVIDIA’s discretion. For details, consult our terms and conditions.

Training materials provided by NVIDIA will be available online to participants for up to 6 months from the start of the course, subject to the terms of use. Students can access lab environments during the workshop’s training hours.

Note that training content and materials may change over time and may be discontinued at NVIDIA’s discretion. For details, consult our terms and conditions.

Our prices depend on the type of training (self-paced courses or instructor-led workshops), the topic, the length of the course, the type of GPU used in the lab exercises, and the number of students. At NVIDIA, we offer many self-paced courses for developers and administrators for free. View our complete list of free self-paced courses here.
Paid self-paced courses start at $30
The cost of a seat in a public workshop starts at $500.
The cost of a private workshop starts at $10,000.

Note that we often offer discounts:

  • On the purchase of five or more public workshop seats
  • For academia
  • On public workshops offered at GTC

To get the latest information on new courses, upcoming events, and discounts, subscribe to our Training Newsletter here.

For a complete list of courses, workshops, and prices, refer to our training catalog.

For questions on pricing, open a case and someone will contact you.

Our courses and workshops are primarily taught in English. For the latest updates on courses and workshops available in other languages, visit these websites: 

Please refer to our terms and conditions here to learn about our services, payment, cancellation, and terms-of-use policies.

You can find our privacy policy here.

We offer multiple types of credentials that you can use to highlight your skills and support your career growth:

  • Certificates of completion are provided for select courses and workshops indicating that the learner completed the training. 
  • Certificates of competency are provided for select courses and workshops indicating that the learner completed the training and passed the course assessments. 
  • Third-party certifications are provided after passing a proctored exam administered by a 3rd party. Visit our certification center for more details on our third-party certification.

To list all the courses which provide a certificate, go here.

Learning paths are collections of training modules that are organized around specific roles (like developer, or system administrator) and technologies (like Generative AI, data science, and computer vision). Each learning path provides recommended courses and the order in which to take them. In some cases, they will prepare you for certification. View our latest learning paths here.

Some courses are phased out as the catalog is updated. When this happens, students are provided a grace period to finish the course material before it becomes unavailable. It is not possible to adjust course expiration dates. Please visit the web site to see if this course has been replaced by a more updated version.

Account and Login Questions

Yes. To enroll and take a course, you'll need to create an NVIDIA account and set up your training profile.

  • An NVIDIA account is a single sign-on and user identity account that lets you log in to various NVIDIA websites and applications with a single email and password. You can create an account from within any of the websites or applications that support NVIDIA accounts or directly from the NVIDIA Account Portal
    Go here for additional information on NVIDIA accounts.
  • The first time you try to enroll in a course, you'll be asked to set up your training profile.

Go to account.nvidia.com to create an account, sign in, and access your profile page.

Logging into your NVIDIA account gives you access to resources such as training, blogs, forums, tools and SDKs, on-demand videos, GTC sessions, and webinars, and more.

Also, once you set up your account, all your training activity will be tracked in the MyLearning section of your account. It will list courses in progress, courses completed, and course certificates earned.

NVIDIA doesn't manage user passwords. If you need to change your NVIDIA account password, follow these steps:

  1. Go to account.nvidia.com.
  2. Choose the option for “forgot password.”
  3. Enter and submit your email and/or username. 
  4. You should receive an email from NVIDIA.
  5. Create a new password that's 8–15 characters long.

No. But there are several benefits provided to members of the program, including access to tools and toolkits, training, and technical resources. Visit here to see the complete list of program benefits.

If you’re seeing an error message that says, “Oops, something went wrong,” clear your cache, turn on incognito mode, or try using a different browser.

If you get a message that says, “You do not fulfill the requirements at this time,” it could be that you don’t meet the eligibility requirements. You must be over 18 years old to create an account. Please reference NVIDIA’s privacy policy for details.

If you get an email address error, try using a different browser.

If you’re having trouble with your password, you can change it by following these steps:

  1. Go to account.nvidia.com.
  2. Click on "Need help logging in?” and hit "Reset Password.”
  3. Enter your email address to receive a password-change email. Be sure to check your spam folder if you don’t receive it within a few minutes.

You can change your login email for your NVIDIA Developer account directly through the NVIDIA Account Portal.

Please check your spam folder. If you still can’t find your confirmation email, submit a support case here.

This issue is related to your NVIDIA account; some locations require that users meet a minimum age to log in, and this may cause a conflict if the account was previously created from a location that didn't require an age to be entered. Logging into your account account profile and configuring your actual age should solve the problem.

Promo Codes and Payment Questions

First, double-check that your promo code date hasn't expired. If the date is still valid, you might need to ensure that the promo code covers the full value of your course. For instance, some codes are worth $30 USD and others are valued at $90 USD. Check your offer’s details for more information.

Here’s more information on how to redeem promo codes for instructor-led workshops and self-paced courses.

If you’re still having problems, check your spelling, make sure you’re not entering the code in the online shop payment cart, and make sure you’re not trying to apply a self-paced training promo code to an instructor-led course.

If your purchase doesn't go through, please recheck your payment details. If you don’t get an error message, please submit a support case here.

Learning credits can be redeemed for self-paced courses, public workshops, private workshops, Academy memberships and certification exams. Once they are redeemed, NVIDIA will provide codes and vouchers that can be used to enroll. Contact your training lead to redeem learning credits and get the appropriate promo codes. 

For developer training, to view your invoice, find the order on your account's “Order Information” page, and click the "View Order" button. This will open a new page and from there you'll be able to view and download your invoice.

For IT administrator training, please complete the NVIDIA Academy Assistance Request form.

Once purchased, public instructor-led training, self-paced online training, certification exam vouchers, and learning credits purchased for future training are not cancellable or refundable. Please read the NVIDIA Training’s terms and conditions for complete details.

Technical Support

Create a case to request support. Include as many details as possible about the issue you’re experiencing such as the course name, a copy of the text or screenshot of any error messages you see, proof of purchase for order issues. The ticket must be submitted by the email address your DLI account is enrolled with, as we are unable to accept requests on behalf of another email address. 

Visit websocketstest.courses.nvidia.com and make sure all three test steps are checked “Yes.” This will test the ability of your system to access and deliver the training content. If you encounter issues, try updating your browser. Note: Only Chrome and Firefox are supported. Try connecting to a different network (e.g., switch your VPN off/on) or using a different device.

Open a Support Case

For any other questions related to NVIDIA training and certification, open a support case here.

Get Started Today

View our learning paths and select either your first or your next workshop to get certified to teach.

Questions?

Reach out if you have questions about our certified instructor program.

Stay Informed

Get training news, announcements, and more from NVIDIA, including the latest information on new self-paced courses, instructor-led workshops, free training, discounts, and more. You can unsubscribe at any time.

Online purchase of self-paced courses is supported in these locations:

Australia
Austria
Belgium
Bermuda
Brazil
Bulgaria
Canada
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Estonia
Finland
France
Germany
Greece

Guatemala
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Morocco
Netherlands
Norway
Panama

Philippines
Poland
Portugal
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Taiwan
Tunisia
UK
United Arab Emirates
USA
Vietnam