Can't convert to PDF | "Missing PDFMaker files" error

Products

Solutions

Learning

Help

Downloads

Company

Store

Search
My Adobe My orders My cart Sign in

Home /Support /

Can't convert to PDF | "Missing PDFMaker files" error Products affected

Was this helpful?
Yes No

Adobe Community Help

Search

Contacting Adobe Support

Issue
When you right-click a Microsoft Office file to convert to Adobe PDF, the application returns the message "Missing PDFMaker files." The application doesn't create a PDF file.

Still need help? Find out about all your support options. Contact support

Solution
Remove Adobe PDF from the Disabled Items list in the Microsoft Office application.
1. Open the Microsoft Office application (Word, Excel, Publisher). 2. Choose Help > About [the application name]. 3. Click Disabled Items. 4. Select Adobe PDF from the list, and then click Enable. 5. Quit the Microsoft Office application, and then restart it. View an Adobe Captivate demo of this procedure. If the error message continues to appear after you enable Adobe PDF, check the security level for macros in Microsoft Word: 1. Choose Tools > Macro > Security. 2. In the Security dialog, click the Security tab. 3. Choose Medium or High. 4. Do one of the following: If you chose Medium, then click OK. If you chose High, then continue with steps 5 through 7. 5. Click the Trusted Publishers tab. 6. Check Trust all installed add-ins and templates. 7. Click OK. View an Adobe Captivate demo of this procedure.

Adobe Captivate demos of the procedures

For more information about viewing these demos, see View Adobe Captivate Demos in knowledgebase documents (kb403894).

Remove Adobe PDF from the Disabled Items list

The Adobe Captivate demo below illustrates how to remove the Adobe PDF add-in from the Disabled Items list in Microsoft Office. Content on this page requires a newer version of Adobe Flash Player.

http://kb2.adobe.com/cps/329/329044.html[2/4/2012 3:25:21 PM]

Can't convert to PDF | "Missing PDFMaker files" error

Check the macro security level settings

The Adobe Captivate demon below illustrates how the check the macro security level settings in Microsoft Word. Content on this page requires a newer version of Adobe Flash Player.

Additional Information
This error can occur when you try to convert files from Microsoft Office 2003 (Word, Excel, Publisher). Your system could have recently performed an automatic check for updates (for Adobe Acrobat, Microsoft Office, or Windows). Microsoft Office automatically disables applications it perceives as causing functionality problems. Adobe Acrobat and the Adobe PDF plug-in do not cause functionality problems. However, Microsoft Office can mistakenly mark Acrobat or PDF plug-in functionality as a problem when updates are run or when Microsoft Office closes prematurely.

Keywords: ac; ac5; Acrobat 3D; Acroman; Acro3d; 3dtoolkit; 3-d; Right Hemisphere; 7.0.7; Tool kit; Toolkit; Microsoft Word; MSWord; WinWord; MS Word; Adobepdf; MS Office

Doc ID
(329044)

Products affected
Acrobat 3D Acrobat Distiller Acrobat

Last updated
2011-08-19

OS
Windows (All)

Products
Creative Suite Photoshop Family Acrobat Family Flash Platform Digital Marketing Suite Digital Publishing Suite Mobile apps

Solutions
Digital marketing Digital media Web Experience Management

Help
Product help centers Orders and returns Downloading and installing My Adobe

Ways to buy
Adobe Store For students and educators For small and medium businesses For enterprises Special offers

Company
News room Partner programs Corporate social responsibility Career opportunities Investor Relations Events Legal Contact Adobe

Industries
Education Financial services Government

Learning
Adobe Developer Connection Adobe TV Training and certification Forums Design Center

Downloads
Adobe Reader Adobe Flash Player Adobe AIR Adobe Shockwave Player

Choose your region

Copyright 2012 Adobe Systems Incorporated. All rights reserved.

http://kb2.adobe.com/cps/329/329044.html[2/4/2012 3:25:21 PM]

Can't convert to PDF | "Missing PDFMaker files" error

Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 07-14-2009). Ad Choices

http://kb2.adobe.com/cps/329/329044.html[2/4/2012 3:25:21 PM]