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DTM Error in ICS

The document discusses the "[DTM_10004] The DTM process terminated unexpectedly" error that can occur during the Informatica Data Quality and Data Integration processes. Some potential causes of this error mentioned include the Windows performance counters being digits instead of strings, changes to source/target structures not being updated in ICS, the Secure Agent server running low on resources like memory or disk space, and issues with the user starting the Secure Agent service. Solutions provided include correcting the performance counter format, refreshing fields in the Data Synchronization task, freeing resources on the server, and ensuring the user starting the service has a name less than 14 characters.

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910 views2 pages

DTM Error in ICS

The document discusses the "[DTM_10004] The DTM process terminated unexpectedly" error that can occur during the Informatica Data Quality and Data Integration processes. Some potential causes of this error mentioned include the Windows performance counters being digits instead of strings, changes to source/target structures not being updated in ICS, the Secure Agent server running low on resources like memory or disk space, and issues with the user starting the Secure Agent service. Solutions provided include correcting the performance counter format, refreshing fields in the Data Synchronization task, freeing resources on the server, and ensuring the user starting the service has a name less than 14 characters.

Uploaded by

junkgr8mail6092
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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[DTM_10004] The DTM process terminated

unexpectedly
VERSION 1
Created on: Mar 7, 2011 7:06 AM by Elias Sha - Last Modified: Mar 7, 2011 7:09 AM by Elias Sha

Every task fails with the error "[DTM_10004] The DTM process terminated unexpectedly". There are
many reasons for this error.
One of the reasons for this error is that the Secure agent is installed on a
Windows Machine and the Windows performance counters are digits rather than
strings.
To check the performance counter:
- Go to Control Panel > Administrative Tools > Performance.
- In the Performance window opened click Counter Logs.
- Open one of the counter logs (Ex:System_Overview)
- Click Add counter then we should see some strings like "Processor",
"System" etc in drop down boxes.
- If it appears as numbers (such as 1500, 1511 etc.) and not strings then this
machine is causing this error.
Solution
- Stop the Informatica Secure agent service.
- From the command prompt
- Go to the directory containing the PerfStringBackup.ini file. By default this
file is in C:\Windows\system32.
- Run the following command:
lodctr /R PerfStringBackup.ini
- Restart the Informatica Secure agent service.

by Mangirish Sansguiri on June 2, 2010

One of the other (simple) causes of this error is that the source/target structure has
changed and you run the task without the changes getting updated in ICS.

The solution is to click on "Refresh Fields" button in Step 5 of the Data Synchronization task
and this will make sure that the changes reflect on ICS and then you would just have to run the
task again. The error should not occur again.

by Abhi Das on July 23, 2010

The "DTM_10004" error can also appear if the server hosting the Secure Agent is
running out of resources like memory or space.
The session/engine log might have an entry at the end like "Terminating DTM process.
Out of virtual memory"
Free some resources on the server and run the task again.
This error can also happen when agent is installed on certain Windows Server 2008 (standard edition)
machines. This might happen while running some PowerCenter (PC) Tasks using that agent.
If the same PC task runs fine from other agents then please check the user starting the service and
ensure that the less than 14 characters.

If you are facing the DTM_10004 error after the Winter 2012 Upgrade on Linux machines, please perform
the following steps to resolve the issue:
- Stop the Informatica Secure Agent Process
- Add the following to the profile of the Informatica UNIX user: export
LD_LIBRARY_PATH=$LD_LIBRARY_PATH{Agent/Dir}/main/bin/rdtm
Eg: export LD_LIBRARY_PATH=$LD_LIBRARY_PATH: /home/adas/infaagent/main/bin/rdtm
- You would also have to install the libidn resource. Please download the resource for your specific OS.
The command to install is: yum install libidn.i386 libidn.x86
- Restart the Secure agent process after these changes.
If the issue persists after the above changes, please contact Informatica Global Customer support
(support@informatica.com)
***PLEASE INSTALL 32 bit libraries. Secure Agent is 32 bit application***

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