Using the Fiery Clone Tool

This document describes how to use the Fiery Clone Tool DVD to clone (copy) the contents
of the Print Server hard disk drive (HDD) to an image file. The resulting clone image file
contains the entire contents of the Print Server C, D, and E HDD partitions, with the
exception of any print jobs in the print queues.
The Fiery Clone Tool allows you to save the successfully cloned image file to a folder on the
Print Server HDD or a USB storage device connected to the Print Server. The clone image
can later be transferred to a DVD if you have DVD burning (write) software (see Burning
a clone image to DVDs on page 8) or a networked location for safe-keeping. Later, you can
restore the clone image to the Print Server in order to return the system to a previous
configuration.

Creating a clone image

Insert the Fiery

Clone Tool DVD

Select an interface

Create a clone image

-orRemote
computer

Print Server
with FACI

E:\Clone_Images

Select a destination for the clone image:

USB drive
E:\Clone_images on the Print Server HDD

Print Server
Control Panel

Later, you can transfer the clone image to another location,

such as a network location or a DVD (requires DVD burning
software, not included).

Restoring a clone image

Insert the Fiery

Clone Tool DVD

Select an interface

Restore a clone image

-or-

Remote
computer

Print Server
with FACI

-orE:\Clone_Images

Print Server
Control Panel

Copyright 2009 Electronics for Imaging, Inc.

Part Number: 45084675

June 24, 2009

Page 2 of 21

A clone image can only be restored to the Print Server from which it was copied; it cannot be
transferred to another Print Server. If you are unable to restore a system using the clone
image, reinstall the Print Server software from the System and User software DVDs as
described in the Print Server Installation and Service Guide. If you do not have access to the
System and User software DVDs and/or the Installation and Service Guide, contact your
authorized service/support center.
The Fiery Clone Tool DVD runs from the Print Server media drive. When the
Fiery Clone Tool completes start up, it prompts you to select one of the following interfaces
to access the Fiery Clone Tool functions:
The Fiery Advanced Controller Interface (if present) connected to the Print Server (FACI;
includes a monitor, keyboard, and mouse)
The Print Server Control Panel (LCD)
A remote computer with network access to the Print Server (requires the Print Server IP
address)
When you select an interface, other interfaces are deactivated while the Fiery Clone Tool is in
use.

When to use the Fiery Clone Tool

Use the Fiery Clone Tool clone function:
Immediately after Print Server Setup has been configured
After new patches and updates have been installed
Immediately after Print Server options (i.e., Graphic Arts Package) have been installed or
updated
Make sure to delete any out-of-date clone image files that predate the current option
package of the upgraded Print Server.
Use the Fiery Clone Tool restore function in order to:
Restore a Print Server with a specific Setup configuration (i.e., after HDD replacement)
Remedy a system failure (such as software corruption or HDD failure)
N OTE : If the Fiery Clone Tool DVD is installed in an unsupported system, an error message

displays and the system shuts down. For a list of supported Print Servers, see Specifications
on page 3.

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Specifications
Requirements for

Specifications

Print Server

The following XP Pro and XPe servers with

System 6 or higher:
PRO 80 and PRO 90
Q5500 and QX100
S450, S650, and S690
SP30 and SP60

USB drives (storage device destination on

which to store the clone image)

Formatted; FAT32 or NTFS architecture

Minimum 4GB of available space

N OTE : The Fiery Clone Tool cannot recognize unformatted USB drives.
Remote computer Web browser

Windows:
Internet Explorer 7 or higher
Firefox 2 or higher
Macintosh:
Safari 2.x or higher
Firefox 2 or higher

N OTE : To access Fiery Clone Tool functions from a remote computer, the Print Server must have a
valid IP address and be accessible on the network.
Replacement HDD(s)

Must have the same or larger capacity as the

HDD it is replacing.

N OTE : The Fiery Clone Tool cannot restore a clone image to a smaller capacity
replacement HDD.
If replacing a HDD(s) in a system with a RAID 0 disk array, install the System Software DVD prior
to using the Fiery Clone Tool. The Fiery Clone Tool will provide a warning message when this is
required.
DVDs (for restoring)

DVD-R, DVD+R, DVD+RW

DVD burn software is not included.

N OTE : Do not install DVD burning software on the Print Server. Installation of unauthorized
third-party software is not supported.

N OTE : The Fiery Clone Tool does not support Windows folder encryption or compression.

Both attributes are disabled by default on all shipping Print Servers. If these attributes are
enabled on a Print Server, the Print Server is prevented from backing up encrypted or
compressed folders.

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Creating a clone image

This section describes how to use the Fiery Clone Tool to create a clone image.
The Create clone image function copies everything on the Print Server HDD except:
The contents of the direct, print, and hold queues
The E:\Clone_images folder and its contents (if present). This folder and its contents are
excluded from the new clone image so that it does not include earlier clone images
The Fiery Clone Tool allows you to write the clone image to one of the following
destinations:
The Print Server HDD E:\Clone_images folder
A formatted USB drive connected to the Print Server
Later, you can also transfer the clone image to a DVD (requires DVD burning software, not
included) or a network location.
N OTE : If you are replacing hardware components in the Print Server in addition to using the

Fiery Clone Tool, it is best to complete service procedures before using the Fiery Clone Tool.
Only an authorized service technician should replace Print Server hardware.

Naming and managing clone image files

When naming and managing clone image files, follow the guidelines listed below:
Delete out-of-date clone images if you are sure that you do not need them.
Use a descriptive and consistent approach when naming clone images.
Never remove the *.fci file extension from a clone image filename. The Fiery Clone Tool
restore function cannot find clone image files lacking the *.fci file extension.
If the destination for the clone image is the Print Server HDD, the Fiery Clone Tool
creates the following file structure:
E:\Clone_images\[Filename you created]_[date and time]
You can rename and move folders within E:\Clone_images, but do not move folders out of
E:\Clone_images if you intend to later restore a clone image from an image residing on the
Print Server HDD. When the Print Server HDD is chosen as the restoration source, the
Fiery Clone Tool looks for clone images in E:\Clone_images only.
If the destination for the clone image is a USB drive, the Fiery Clone Tool creates the
following file structure:
\...\[Filename you created]_[date and time]
You can rename and move folders anywhere on the USB drive. Later, if you want to restore
a clone image that resides on the USB drive, access the Fiery Clone Tool restore function,
select USB drive, and then browse to the given location on the USB drive.

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If you select the Print Server Control Panel (LCD) as your interface when creating a clone
image, the Fiery Clone Tool creates a file name for you automatically.
Do not zip files or folders within E:\Clone_images. The Fiery Clone Tool restore
function cannot recognize clone images that have been zipped.

Procedure
Perform the following procedure to create a clone image.
TO CREATE A CLONE IMAGE
1. If the destination for the clone image will be a USB drive, attach a formatted USB drive to an
available USB port on the Print Server.
2. Make sure that the destination drive (HDD or USB) has enough free space to hold the clone
image.

Clone images typically require between 4GB and 8GB of free space. If necessary, make space
on the destination drive or obtain an external drive with enough free space.
3. If you intend to use a remote computer to access the Clone image function, make sure that
the Print Server you will be cloning is available on the network.
4. Verify that the Print Server is not receiving, processing, or printing any files.

If necessary, wait for the Print Server to finish processing and printing jobs and reach Idle. For
information about how to verify the Idle state, see the user documentation that accompanies
the Print Server.
5. Insert the Fiery Clone Tool DVD into the Print Server media drive.
6. Reboot the Print Server through the Control Panel shutdown menu or the Start menu (if a
monitor is present).

IMPORTANT: Do not use the Print Server power or reset buttons to reboot. Doing so

generates an error message (see Error messages on page 13). For information about
how to shut down and reboot the system, see the user documentation that accompanies
the Print Server.
7. Allow the Print Server to reboot from the DVD and launch the Fiery Clone Tool.

When the Print Server finishes rebooting from the Fiery Clone Tool DVD, choose one of the
following interfaces to use during the clone process:
Monitor, keyboard, and mouse (if present) connected to the Print Server
The Print Server Control Panel (LCD)
A remote computer with network access to the Print Server (requires the Print Server IP
address)

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Print Server Control Panel (LCD)

Action

OK To select the Control Panel

For LCD only:
LCD as your interface,
select OK.
press OK twice.
For remote use:
IP xx.xx.xx.xx
Fiery Clone Tool v1.0
N OTE : Pressing OK on the Control Panel designates the
Control Panel as the interface for this clone session.
Other interfaces (remote or local monitors, keyboards,
mice) are deactivated.
To use the Fiery Clone Tool from a remote computer
instead of the Control Panel, note the IP address
displayed on the Control Panel and enter it in the Web
browser of a remote computer.

Monitor (Print Server or remote computer)

Fiery Clone Tool
This tool allows you to clone the entire Fiery system to an image file, which can be
used for fast and easy recovery to guard against any potential corruption in the future.
You can use the Fiery Clone Tool via any one of three interfaces, as listed below.

Monitor, keyboard, and mouse

connected to the Fiery

Action
To select the
monitor as your
interface, click
Start.

Start

To continue on this interface, click Start.

Remote computer
To use this interface,
enter this IP address
[xx.xx.xx] into a web browser
on any computer on
your network.

Fiery Control Panel (LCD)

To use this interface, select OK

on the Fiery Control Panel.

N OTE : Clicking Start on the monitor designates this monitor/

keyboard/mouse as the interface for this clone session. Other
interfaces are deactivated.
To use the Fiery Clone Tool from a remote computer instead of the
local monitor/keyboard/mouse, note the IP address displayed on
screen and then enter it in the Web browser of a remote computer.

Press YES to
accept license

YES Select Yes to accept the

NO license agreement.

Select I Accept to
accept the license
agreement.

Fiery Clone Tool

EFI Clone Tool
License Agreement
To continue using this software you must accept the terms of the software license agreement.

License agreement

I Accept

Create image
Restore from image
Reboot
Shutdown
Main Menu

Select Create image to

proceed.

Do Not Accept

Fiery Clone Tool

Click Create clone image to clone this Fiery HDD. The entire contents of the Fiery HDD
are copied to the clone image, except:
the contents of the direct, print, and hold queues
the E:\Clone_Images folder and its contents (if present)

Select Create
clone image to
proceed

Create clone image

The size of the backup will be large (4GB - 8GB)

Click Restore clone image to replace the contents of the Fiery HDD with a
specified clone image.

Restore clone image

Reboot
Shutdown

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Print Server Control Panel (LCD)

Action

Select a destination for the

clone image.

Fiery HDD
USB drive
Cancel

Monitor (Print Server or remote computer)

Fiery Clone Tool
Create Clone: Filename and destination directory
Enter the filename and destination for the clone image.

Clone Image Name:

Destination Directory:

Select image source

Fiery HDD

N OTE : For guidelines on naming and managing clone

image files, see page 4.
N OTE : Make sure that the USB drive or HDD
destination has enough free space to hold the clone
image. Clone images typically require between 4GB and
8GB of free space. If not enough space is available, make
space on the drive or obtain a USB drive with enough
free space.

Clone Image
successfully
created. Clone
file name:
Success

OK

Select OK to return to the

Main Menu.

USB drive

Comments:

Action
Enter a filename,
select a
destination for
the clone image,
and then select
Continue.
To return to the
previous screen,
select Cancel.

Continue

Cancel

N OTE : For guidelines on naming and managing clone image files,

see page 4.
N OTE : Make sure that the USB drive or HDD destination has
enough free space to hold the clone image. Clone images typically
require between 4GB and 8GB of free space. If not enough space is
available, make space on the drive or obtain a USB drive with
enough free space.

OK
file name:
E:\Clone_Images
/28_Feb_2009
Success
Create image
Restore from image
Reboot
Shutdown
Main Menu

Select Reboot or Shut

Down. At the next screen,
select OK to eject the
Fiery Clone Tool and Shut
Down or Reboot.

Fiery Clone Tool

Success
The Clone Image [name] has been
successfully created and stored in

Select Finish.
Remove the
Fiery Clone Tool
DVD when it
ejects.

E:\Clone_Images.
Click Finish to reboot the Fiery.

Finish
Remove the Fiery Clone Tool DVD when it ejects automatically.

8. Allow the Print Server to reboot automatically and reach Idle.

If the Print Server does not reach Idle, see Error messages on page 13.
9. Reattach any dongles or USB devices that you removed earlier.

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Burning a clone image to DVDs

You can burn (write) a clone image to DVDs which can be used later to restore the clone
image to the Print Server HDD.
The Fiery Clone Tool does not provide a feature for burning clone images to DVDs.
However, you can move or copy a clone image from the Print Server to a remote computer or
network location and then use DVD burning software to burn the clone image to DVDs.
Keep in mind the following when burning a clone image to DVDs:
Do not install DVD burning software on the Print Server. The Print Server does not
support installation of unauthorized third-party software.
For help burning files to a DVD, see the instructions included with the DVD burning
software.
When burning a clone image to a DVD, make sure to write the image as a data file.
If you are restoring the Print Server from a clone image on DVDs, other clone images
which may reside within E:\Clone_images on the HDD will be deleted.
Supported DVD media formats include DVD-R, DVD+R, DVD+RW.
If the clone image exceeds 4GB (which is likely), it is comprised of two separate *.fci files
numbered:
[Filename]_[date and time]_00.fci
[Filename]_[date and time]_01.fci.
You will most likely need to burn each file to a separate DVD. Make sure to carefully label
each DVD and keep them together. You cannot restore the clone image from DVDs if one
of the DVDs is missing.

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Restoring the clone image

You can use the restore function to restore a clone image to the Print Server HDD. The
restored clone image has the identical Setup configuration as the source HDD from which it
was originally created.
N OTE : If you are replacing hardware components in the Print Server in addition to using the

Fiery Clone Tool, it is best to complete service procedures before using the Fiery Clone Tool.
Only an authorized service technician should replace Print Server hardware.
The restore function allows you to restore the clone image from any one of the following
sources:
The Print Server HDD (unless a replacement HDD has just be installed)
A formatted USB drive attached to the Print Server
DVD(s) in the Print Server media drive
The restore function examines all available sources (Print Server HDD, USB drive, or DVD
in the media drive) for clone images and displays them in a list on the Fiery Control Panel and
monitor (if present).
N OTE : The list of clone images on the Fiery Control Panel includes only clone images which

are valid for your particular Print Server. The list displayed on the monitor includes both
valid and invalid clone images. An X indicates an invalid clone image.

Before restoring the clone image

Keep in mind the following before restoring a clone image:
The clone image can only be restored to the Print Server from which it was copied; it
cannot be transferred to another Print Server. If you are unable to restore a Print Server
using the clone image, reinstall the Print Server software using the System and User
software DVDs.
If you are restoring the Print Server from a clone image on DVDs, other clone images
which may reside within E:\Clone_images on the HDD will be deleted.
If you are restoring a clone image to a replacement HDD, the replacement HDD must
have the same or larger capacity as the original HDD. The Fiery Clone Tool cannot restore
an image to a smaller capacity replacement HDD.
IMPORTANT: If the replacement HDD is part of a RAID 0 disk array (Fiery Clone Tool

will provide a warning message in this case), follow the instructions in the Installation
and Service Guide to replace the HDD, or contact your authorized service/support
center. Once the HDD is installed in the Print Server, you must partition the new
HDD by installing the System Software DVD prior to using the Fiery Clone Tool.
When prompted to insert the User Software DVD, you can instead insert the
Fiery Clone Tool DVD, reboot the system, and use the Fiery Clone Tool to restore the
Print Server from a saved clone image.

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Procedure
Perform the following procedure to restore a clone image.
TO RESTORE A CLONE IMAGE
1. If the clone image you are restoring is on a USB drive, attach the USB drive to an available
USB port on the Print Server.
2. Remove all other USB drives or external storage devices that may be connected to the
Print Server.

You may leave the copier/printer interface cable(s) attached to the Print Server.
3. If you are using a remote computer to access the Fiery Clone Tool functions, make sure that
the Print Server is available on the network.
4. Verify that the Print Server is not receiving, processing, or printing any files.

If necessary, wait for the Print Server to finish processing and printing jobs and reach Idle. For
information about how to verify the Idle state, see the user documentation that accompanies
the Print Server.
5. Insert the Fiery Clone Tool DVD into the Print Server media drive.
6. Reboot the Print Server through the Control Panel shutdown menu or the Start menu (if a
monitor is present).

IMPORTANT: Do not use the Print Server power or reset buttons to reboot. Doing so will

generate an error message (see Error messages on page 13). For information about
how to shut down and reboot the system, see the user documentation that accompanies
the Print Server.
7. Allow the Print Server to reboot from the DVD and launch the Fiery Clone Tool.

When the Print Server finishes rebooting from the Fiery Clone Tool DVD, you can choose
one of the following interfaces to use during the restore process:
Monitor, keyboard, and mouse connected to the Print Server (if present)
Print Server Control Panel (LCD)
Remote computer with network access to the Print Server
(Continued on next page.)

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Print Server Control Panel (LCD)

Action

OK To select the Control Panel

For LCD only:
LCD as your interface,
select OK.
press OK twice.
For remote use:
IP xx.xx.xx.xx
Fiery Clone Tool v1.0
N OTE : Pressing OK on the Control Panel designates the
Control Panel as the interface for this restoration session.
Other interfaces (remote or local monitors, keyboards,
mice) are deactivated.
To use the Fiery Clone Tool from a remote computer
instead of the Control Panel, note the IP address
displayed on the Control Panel and enter it in the Web
browser of a remote computer.

Monitor (Print Server or remote computer)

Fiery Clone Tool
This tool allows you to clone the entire Fiery system to an image file, which can be
used for fast and easy recovery to guard against any potential corruption in the future.
You can use the Fiery Clone Tool via any one of three interfaces, as listed below.

Monitor, keyboard, and mouse

connected to the Fiery

Action
To select the
monitor as your
interface, click
Start.

Start

To continue on this interface, click Start.

Remote computer
To use this interface,
enter this IP address
[xx.xx.xx] into a web browser
on any computer on
your network.

Fiery Control Panel (LCD)

To use this interface, select OK

on the Fiery Control Panel.

N OTE : Clicking Start on the monitor designates this monitor/

keyboard/mouse as the interface for this restoration session. Other
interfaces are deactivated.
To use the Fiery Clone Tool from a remote computer instead of the
local monitor/keyboard/mouse, note the IP address displayed on
screen and then enter it in the Web browser of a remote computer.

Press YES to
accept license

YES Select Yes to accept the

NO license agreement.

Select I Accept to
accept the license
agreement.

Fiery Clone Tool

EFI Clone Tool
License Agreement
To continue using this software you must accept the terms of the software license agreement.

License agreement

I Accept

Create image
Restore from image
Reboot
Shutdown
Main Menu

Select Restore from

image to proceed.

Do Not Accept

Fiery Clone Tool

Click Create clone image to clone this Fiery HDD. The entire contents of the Fiery HDD
are copied to the clone image, except:
the contents of the direct, print, and hold queues
the E:\Clone_Images folder and its contents (if present)

Select Restore
clone image to
proceed.

Create clone image

The size of the backup will be large (4GB - 8GB)

Click Restore clone image to replace the contents of the Fiery HDD with a
specified clone image.

Restore clone image

Reboot
Shutdown

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Print Server Control Panel (LCD)

Action

Select the source media

containing the clone image
that you want to restore.

Fiery HDD
USB drive
DVD

Monitor (Print Server or remote computer)

Select the clone

image that you
want to restore.

Fiery Clone Tool

Restore the Fiery
Select the Clone Image to restore from:

Select image source

Image:
28_FEB_2009_2310

18_FEB_2009_1655

26_FEB_2009_1702

DVD source only: If you are restoring from DVDs, other

clone images which may reside within E:\Clone_images
on the HDD will be deleted.
If you are restoring from DVDs, eject the Fiery Clone
Tool DVD, insert the first DVD containing the clone
image (first source DVD), and then select DVD on the
Control Panel to continue.
If you select DVD before removing the Fiery Clone Tool
DVD, and the message displays, CD/DVD media
found. Do you want to eject the media?, select Yes to
eject the Fiery Clone Tool DVD and then follow the on
screen prompts.
At the Select clone image
screen, select the clone
image you want to restore.

28_FEB_2009_231..
26_FEB_2009_170..
21_FEB_2009_123..
18_FEB_2009_165..
Select clone image

YES At the Restore clone image

Clone image
name:18_FEB_2009 NO screen, select YES to begin
_1655 (LOCAL).
the restoration process.
Restore clone image
DVD source only: At the message Please insert volume
no. 2, remove the first source DVD and insert the
second source DVD to continue the restore process.

Restore completed
successfully

OK

Select OK to continue.

Device:

21_FEB_2009_1230

Fiery internal

18_FEB_2009_1655
Comments:

Select Reboot or
Shut Down.

Reboot
Shut Down

When you are

sure of your
selection, select
Restore to begin.

Eject DVD
Restore

Cancel

DVD source only: If you are restoring from DVDs, other clone
images which may reside within E:\Clone_images on the HDD will
be deleted.
If you are restoring from DVDs and have not yet ejected the Fiery
Clone Tool DVD and inserted the DVD containing the first part of
the clone image (first source DVD), select Eject DVD, remove the
Fiery Clone Tool DVD, and then insert the first source DVD. You
may need to select Cancel to return to the previous screen, and then
select Restore again in order for the Fiery Clone Tool to find the
clone image on the source DVD.
At the message Please insert volume no. 2, remove the first source
DVD and insert the second source DVD to continue the restoration
process.

N OTE : To see information about a clone image, select the image in

the list. Information is displayed under Device on the monitor.
Invalid images in the list (if any) are indicated by an X.

Fiery Clone Tool

Success

Success

Action

The Fiery has been successfully restored

with the clone image [name].

Select Finish.
Remove the
Fiery Clone Tool
DVD when it
ejects.

Click Finish to reboot the Fiery.

Finish

Reboot
Remove the Fiery Clone Tool DVD when it ejects automatically.

Please remove DVD

if any and press
OK to reboot

OK

Remove the DVD and

select OK.

Reboot

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8. Allow the Print Server to reboot and reach Idle.

If the Print Server does not reach Idle, see Error messages on page 13.
9. Reinstall any dongles or USB devices that you removed earlier.

Error messages
See the following table for information on specific error messages. After you locate the specific
error message, apply the suggested solution. If an error condition cannot be corrected,
reinstall the Print Server software from the System and User software DVDs as described in
the Print Server Installation and Service Guide. If you do not have access to the System and
User software DVDs and/or the Installation and Service Guide, contact your authorized
service/support center.
Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Non Fiery hardware has been detected.

Fiery Clone Tool only supports Fiery

hardware.

The Fiery Clone Tool DVD was inserted in

an unsupported system.

Non Fiery hardware has been detected.

Fiery Clone Tool will now close.

Solution:

Fiery Clone Tool detected unsupported

hardware platform.

Fiery Clone Tool detected the following

unsupported hardware platform:

Remove the DVD and only use the

Fiery Clone Tool in supported systems.
See Specifications on page 3 for a list of
supported systems.

Please contact technical support for

assistance.
Unpartitioned disk in disk array. Load
System DVD1 first.

Fiery Clone Tool has detected a new hard

disk or unpartitioned disk used in a disk
array.

The replacement HDD has not yet been

partitioned.

Fiery Clone Tool can only restore to drive

arrays that are already partitioned. Please
load system software DVD1, and once that
has completed use the Clone Tool to restore
the Fiery.

Follow the instructions in the Installation

and Service Guide to replace the HDD, or
contact your authorized service/support
center.

Solution:

When the replacement HDD(s) is

installed, partition the new HDD by
installing the System Software DVD.
When prompted to insert the User
Software DVD, instead insert the
Fiery Clone Tool DVD, reboot the
system, and then use the
Fiery Clone Tool to restore the
Print Server from a saved clone image.

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Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Not enough space on target hard disk.

Select new destination.

Fiery Clone Tool has detected that the

target hard disk does not have enough free
space to save the clone image.

Either the USB drive or the Print Server

HDD does not have enough free space to
hold the clone image.

Click Go Back to select a new destination,

or Start Over to cancel clone.

Solution:
Make sure the USB drive or the HDD
has enough free space to hold the clone
image. Clone images typically require
between 4GB and 8GB of free space.
If the USB drive or HDD does not have
enough free space to hold the clone
image, you must make space on the drive
or obtain a drive with enough free space.

Source HD corrupted. Please reboot Fiery,

to allow Windows to shutdown fully.

Fiery Clone Tool has detected that the

source hard disk may be corrupted.

The Print Server was not shut down

properly.

This could be due to Windows not shutting

down properly.

Solution:

Please boot the Fiery and allow Windows to

shutdown completely.

Select Shut Down from the

Fiery Clone Tool interface.
Remove the Fiery Clone Tool DVD from
the media drive.
Power on the Print Server and let it finish
booting to the Idle state.
Select Shut Down from the Control Panel
or the Windows Start menu.

N OTE : Do not use the power button or the

reset button on the Print Server to shut
down the Print Server.
Power on the Print Server and
immediately insert the Fiery Clone Tool
DVD in the media drive. Allow the
Fiery Clone Tool to start.
USB media disconnected. Select new
destination.

The USB media has been disconnected, or

cannot be accessed at this time.

The USB drive is missing, not properly

connected to the Print Server, or is
defective.
Solution:
Power off the Print Server, reconnect the
USB drive, power on, and then try the
clone/restore procedure again.
If the problem persists, connect the USB
drive to another USB port on the
Print Server.
If the problem persists, try using a
different USB drive to save the clone
image.

Part Number: 45084675

Page 15 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Multiple USB drives detected. Connect one

USB drive at a time.

Fiery Clone Tool has detected multiple

USB drives are connected.

Only one USB drive should be connected

to the Print Server when creating or
restoring a clone image.

Please connect only one USB drive at a

time.

Solution:
Remove all but the designated USB drive
from the Print Server before creating or
restoring a clone image.

Source E drive corrupt. Reload System

Software.

Fiery Clone Tool cannot detect a valid Fiery

system on E: drive.
The Fiery System may be corrupt, requiring
System Software to be reloaded.

The Fiery Clone Tool cannot copy the

HDD contents to the destination drive
because the HDD contents are corrupted.
Solution:
Install System and User software from the
System Software DVDs as described in
the Installation and Service Guide. If you
do not have access to the System Software
DVDs and/or the Installation and Service
Guide, contact your authorized service/
support center.
Then, try to clone the HDD again.

Destination Fiery hard disk too small for

Clone Image.

The destination Fiery hard disk is too small

to accommodate the Clone Image selected.

Not enough free space is available on the

Print Server HDD to hold the clone image.
Solution:
Make sure that the Print Server HDD has
enough free space to hold the clone
image. Clone images typically require
between 4GB and 8GB of free space.
If the Print Server HDD does not have
enough free space, you must make space
on the drive or obtain an external drive
with enough free space.

Source Image selected appears to be

corrupted.

The Clone Image selected appears to be

corrupted.

Solution:
If available, use a different clone image.
If another clone image is not available,
reinstall System and User software from
the System Software DVDs as described
in the Installation and Service Guide. If
you do not have access to the System
Software DVDs and/or the Installation
and Service Guide, contact your
authorized service/support center.

Part Number: 45084675

Page 16 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Cannot read USB Drive.

The USB media has been disconnected, or

cannot be accessed at this time.

The USB drive is missing, not properly

connected to the Print Server, or is
defective.

Please reconnect the drive, or choose

another location for the source Image.

Solution:
Power off the Print Server, reconnect the
USB drive, power on, and then try the
clone/restore procedure again.
If the problem persists, attach the USB
drive to another USB port on the
Print Server.
If the problem persists, try using a
different USB drive to save the clone
image.

A serious unrecoverable error has occurred

and interrupted the backup/restore process.

A serious unrecoverable error has occured

and interrupted the backup/restore process.

If restoring from a USB drive, the drive may

have been removed while in use, or is
defective.
Solution:
Select Shut Down from the
Fiery Clone Tool interface.
When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
Remove the USB drive from the
Print Server.
Power on the Print Server and let the
Fiery Clone Tool finish starting.
Attach the USB drive to the Print Server
and try the restore procedure again.
If the problem persists, use a different
USB drive.
If the problem persists, restore from a
different source.
If restoring from a source DVD, the
DVD or the clone image on the DVD
may be defective.

Part Number: 45084675

Page 17 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Error! Please unplug the USB device and

boot from the clone tool.

Error! Please unplug the USB device and

boot from the clone tool.

The Fiery Clone Tool has encountered an

error when trying to connect to the
attached USB drive.
Solution:
Select Shut Down from the
Fiery Clone Tool interface.
When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
Remove the USB drive from the
Print Server.
Power on the Print Server and let the
Fiery Clone Tool finish starting.
Attach the USB drive to the Print Server
and try the restore procedure again.
If the problem persists, use a different
USB drive.
If the problem persists, clone or restore to
a different media.

USB disk may be corrupted.

USB disk may be corrupted.

The USB drive used to store the clone

image may be defective.
Solution:
Select Shut Down from the
Fiery Clone Tool interface.
When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
Remove the USB drive from the
Print Server.
Power on the Print Server and let the
Fiery Clone Tool finish starting.
Attach the USB drive to the Print Server
and try the clone procedure again.
If the problem persists, use a different
USB drive.

Part Number: 45084675

Page 18 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Incorrect number of disks detected.

Your Fiery has a different hard disk

configuration than the Fiery used to create
the clone image.

The selected clone image is incompatible

with the Print Server HDD configuration.

This image cannot be restored to this Fiery.

Restart the restore process and select the

appropriate clone image for the
Print Server.

Solution:

If a clone image is not available for the

Print Server, install the Print Server
software from the System and User
software DVDs as described in the
Print Server Installation and Service
Guide. If you do not have access to the
System and User software DVDs and/or
the Installation and Service Guide, contact
your authorized service/support center.
(You will need to reconfigure Setup.)
Invalid partition size has been detected.

Your Fiery has a different partition size (or

an invalid partition) in comparison to the
source image.

The selected clone image is incompatible

with the Print Server HDD configuration
or the HDD has not yet been partitioned.

Please load System Software DVD1, and

then retry the restore operation with Fiery
Clone Tool.

Solution:
Restart the restore process and select the
appropriate clone image for the
Print Server.
If the problem persists, do the following:
Remove the Fiery Clone Tool, insert
the System Software DVD, and reboot
the Print Server. Allow the System
Software DVD to partition the new
HDD.
When prompted to insert the User
Software DVD, instead insert the
Fiery Clone Tool DVD, reboot the
system, and then use the
Fiery Clone Tool to restore the
Print Server from a saved clone image.

Part Number: 45084675

Page 19 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Invalid disk size has been detected.

Your Fiery has a smaller hard disk than the

Fiery used to create the source image.

The selected clone image is incompatible

with the Print Server HDD configuration.

This image cannot be restored to this Fiery.

Solution:

This source image was created from a

different Fiery system than the destination
Fiery.

Restart the restore process and select the

appropriate clone image for the
Print Server.

Mismatch in product code.

This image cannot be restored to this Fiery.

Mismatch in product name.

This source image was created from a

different Fiery system than the destination
Fiery.
This image cannot be restored to this Fiery.

Wrong feature set.

The installed features (such as Graphic Arts,

or Production Printing Packages) differ
between the source image, and the
destination Fiery. This image cannot be
restored to this Fiery.

If a clone image is not available for the

Print Server, install the Print Server
software from the System and User
software DVDs as described in the
Print Server Installation and Service
Guide. If you do not have access to the
System and User software DVDs and/or
the Installation and Service Guide, contact
your authorized service/support center.
(You will need to reconfigure Setup.)
The feature set installed on the Print Server
and the feature set in the clone image do
not match. Only clone images matching the
feature set on the target Print Server may be
restored to the Print Server.
Solution:
Restart the restore process and select the
appropriate clone image for the
Print Server.
If a clone image is not available for the
Print Server, install the Print Server
software from the System and User
software DVDs as described in the
Print Server Installation and Service
Guide. If you do not have access to the
System and User software DVDs and/or
the Installation and Service Guide, contact
your authorized service/support center.
(You will need to reconfigure Setup.)

Part Number: 45084675

Page 20 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

Wrong Image Size (corrupted or truncated

image set).

The source image file selected appears to be

corrupted. This image cannot be restored.

Solution:

Incomplete image set(missing volumes).

The source image appears to be missing

some files.

If a clone image is not available for the

Print Server, install the Print Server
software from the System and User
software DVDs as described in the
Print Server Installation and Service
Guide. If you do not have access to the
System and User software DVDs and/or
the Installation and Service Guide, contact
your authorized service/support center.
(You will need to reconfigure Setup.)

Please verify the source directory selected

includes all applicable files for the image, or
choose another image to restore from.

E: Drive problem. Please reboot Fiery, allow

windows to shutdown fully.

If available, use a different clone image.

Fiery Clone Tool has detected that the

source hard disk may be corrupted.

The HDD is corrupted or the Print Server

was not shut down properly.

E:\ cannot be scanned to find the clone

images. This could be due to Windows not
shutting down properly.

Solution:
Select Shut Down from the
Fiery Clone Tool interface.
Remove the Fiery Clone Tool DVD from
the media drive.
Power on the Print Server and let it finish
booting to an idle state.
Select Shut Down from the Control Panel
or the Windows Start menu.

N OTE : Do not use the power button or the

reset button on the Print Server to shut
down the Print Server.
Power on the Print Server and
immediately insert the Fiery Clone Tool
DVD in the media drive. Allow the
Fiery Clone Tool to start.
If this does not correct the problem, you
made need to reinstall the Print Server
software from the System and User
software DVDs as described in the
Print Server Installation and Service
Guide. If you do not have access to the
System and User software DVDs and/or
the Installation and Service Guide, contact
your authorized service/support center.
(You will need to reconfigure Setup.)

Part Number: 45084675

Page 21 of 21

Error message on Control Panel

Error message on monitor

(local or remote computer)

Cause and solution

USB disk may be corrupted.

Fiery Clone Tool has detected that the USB

disk may be corrupted.

The USB drive that was used to store the

clone image may be defective.

It may have been unplugged prematurely in

windows.

Solution:

Please verify its contents in Windows and

safely remove hardware from system tray
before it is unplugged.

Please verify its contents in Windows and,

choose Safely remove hardware from system
tray before it is unplugged.

Select Shut Down from the

Fiery Clone Tool interface.
When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
Remove the USB drive from the
Print Server.
Power on the Print Server and let the
Fiery Clone Tool finish starting.
Attach the USB drive to the Print Server
and try the clone procedure again.
If the problem persists, use a different
USB drive.

Part Number: 45084675