Process Transformation
From Strategy to Process Design
Nina Uhl & Rob Davis
Webinar, September 29, 2011
Why do we need to care about processes?
It is not the strongest
species, nor the most
intelligent that
survive, but the ones
most
adaptive to
change
that are
Charles Darwin
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The Agility Layer
Business
Models
Processes &
Integration
Applications
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Business
Process
Customer
inquiry to
be created
Document
Business
Event
Organization
Customer
inquiry
Sales
Open
customer
inquiry
Database
Processes are not
just something
your business
does
Data
Customer
contacts
Product data
Account
manager
Role
Product
Capability
Configure
product
Mr. Smith
Risk
Customer
history
Processes are your
business!
Create
customer order
Employee
Application
SAP ERP
Business Rules
Offer to
send
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Business
Activity
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Need for
follow up
The 6 Ws of Process Transformation
Why you are modeling?
Who are the customers for the models?
What are you modeling?
When will the models be relevant?
Where will the models be used?
How will you model your processes?
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8 October 2011
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Process
Transformation
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What Do You Do With Process Transformation?
Understand the business environment
Identify the strategy and key objectives
Record an enterprise process landscape
Define end-to-end processes
Leverage improvement opportunities
Implement BPM governance model
Resources: Implement the process
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Defining
your
strategy
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Understanding
your
problem
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ARIS: Tools and Roles for Process Transformation
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Process Transformation Best Practices
Understand and support the corporate strategy
Find allies and establish a Center of
Excellence (C-Level sponsorship)
Manage expectations and define measures
Establish solid process governance
Define roles, responsibilities,
and incentives
Define and follow standards
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Process Transformation Pitfalls
No standards, no measures defined
Strategy is strategy and process is process
Modeling only the happy path
Keeping models secret
No differentiation between
model designer and consumer
Everybody can model everything
no governance
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Live Demo
Business Strategy and Process Design
with ARIS
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ARIS Community: ARIS Express and ARIS Online Academy
Free Online seminars and free
BPM Software ARIS Express
available at:
www.ariscommunity.com
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Watch UMG live! The Road to Process Turnaround:
http://ProcessTurnAround.com/
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Where can I find more?
www.enterprisebpm.com
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Intelligent Guide to Enterprise BPM
Chapter 1 about Enterprise
BPM is already available!
Chapter 2 about Process
Transformation will be
available within the next
weeks!
Available at:
www.enterprisebpm.com
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Thanks for your attention!
rob.davis@softwareag.com
nina.uhl@softwaerag.com
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Dont miss the following webcasts!
October 13:
Process Automation: From Process Design to Automation
Abstract: After agreeing on a new process, the next step is to automate it. This webcast will show how
the transformation of ARIS business process models into technical, executable models is possible with
webMethods BPMS.
October 27:
Process Intelligence: From Automation to Performance Measurement
Abstract: To execute a full end-to-end Enterprise BPM program, youll need to establish process control,
monitoring and controlling at the strategic, tactical and operational levels. If KPIs deviate from the
strategic objectives, ARIS and webMethods give you the tools to analyze the causes within the
operational processes.
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