CEM and SQI Learning Solution Training

Proposal

Customer Training Center

2013

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Training Proposal

Contents
1 Training Solution ..................................................................................................................... 3
1.1 Training Projects........................................................................................................................................ 4
Data Service Quality Improvement Training .............................................................................................. 5
RAN Refined Quality Improvement solution ............................................................................................. 6

2 Training Project Description .................................................................................................. 7

2.1 Traffic Management................................................................................................................................... 7
2.1.1 Telecom Development Trend and MBB Challenge............................................................................. 7
2.1.2 Traffic Operation Technical Management Training ............................................................................ 9
2.1.3 MBB Traffic Operation Key technology Training .............................................................................10
2.1.4 Telco data analysis Overview ........................................................................................................... 11
2.1.5 Mobile Data Operation Analysis Methods ........................................................................................12
2.1.6 Mobile Data Service Deployment PCC Service Policy Design and Differentiated Deployment .......15
2.1.7 Mobile Data Service Deployment PCC Signaling Analysis ............................................................17
2.2 Service Quality Demarcating and Problem solve .......................................................................................18
2.2.1 MBB QOE Topic .............................................................................................................................18
2.2.2 Data Service Quality Improvement Training.....................................................................................20
2.2.3 RAN Refined Quality Improvement solution ....................................................................................23
2.2.4 Voice and SMS Service Quality Improvement Training ....................................................................24
2.2.5 RAN&PS E2E QOS solution Training..............................................................................................26
2.3 Sevice and Performance Monitoring Training............................................................................................27
2.3.1 Mobile Service Quality & User Experience Monitoring(With SEQ Analyst Platform) .......................27
2.3.2 Mobile Service Quality & User Experience Monitoring(Without SEQ Analyst Platform) ..................28
2.3.3 PS Performance Monitoring Training(M2000)..................................................................................30
2.3.4 CS Performance Monitoring Training(M2000) .................................................................................31
2.3.5 Transmission Network Performance Monitoring Training(With U2000)............................................33
2.3.6 Transmission Network Capacity Management Training ....................................................................35
2.3.7 IP Network Performance Monitoring Training(With U2000) .............................................................38
2.3.8 IP Network Capacity Management Training .....................................................................................40
2.3.9 IP Network Performance Troubleshooting Training ..........................................................................41
2.4 System Administrator ...............................................................................................................................43
2.4.1 SEQ Analyst Platform Training ........................................................................................................43
2.4.2 PS Probe Training ............................................................................................................................45
2.4.3 CS Probe(SPM) Training .................................................................................................................46
2.4.4 SEQ Analyst and IMS ProbeSignalingTraining .........................................................................46

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Training Proposal

1 Training Solution

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Training Proposal

Data Service Support

Engineer

Business Aspects

Training Path
Traffic Operation Management
MBB Development Trend
Overview

ILT

1D

Mobile Data Analysis

ILT

MBB Differentiated Service

Deployment

Mobile Data Analysis Data

Driven Value

MBB Traffic Operation Analysis

ILT

3D

ILT

1.5D

5D

Service Quality Demarcating and Problem solve

Data Service Quality
Improvement Training

SQM Analysis
Engineer(service )

ILT

3.5D

RAN Refined Quality

Improvement solution

RAN Refined Quality

Improvement solution

Data Service

ILT

Voice and
SMS Service

Voice and SMS Service

Quality Improvement

SQM Monitoring
Engineer(service )

ILT

NPM Monitoring
(CS,PS,IP)

3.5D

3.5D

ILT

RAN&PS E2E QoS Training

system Enigneer

ILT

3D

1.5D

Service Quality Monitoring

Mobile Service Quality &User

Experience Monitoring Topic(With SEQ
Anlyst Platform)

Mobile Service Quality &User Experience

Monitoring Topic(without SEQ Analyst Platform)

ILT

ILT

4D

1D

Network Quality Monitoring

CS&PS NPM Monitoring

Topic( With M2000)

Transmision NPM Monitoring

Topic( With U2000)

ILT

ILT

4D

ILT

4D

8.5D

ILT

1D

ILT

CS Probe(SPM) Training

PS Probe Training

SEQ Analyst Platform Training

IP Network NPM Monitoring

Topic( With U2000)

ILT

1D

6.5D

SEQ Analyst and IMS

ProbeSignalingTraining

ILT

4D

1.1 Training Projects

Table 1-1 describes the list of training projects.

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Training Proposal

Table 1-1 List of training projects

Project

Level

Centralized
Training
(Workdays)

Engineering
Practice
(Days)

Number
of
Trainees

Telecom Development Trend and MBB

Challenges

IV

6 to 12
persons

Traffic Operation Technical Management

Training

IV

6 to 12
persons

Traffic Operation Key technology Training

IV

6 to 12
persons

Telco data analysis overview

IV

0.5

6 to 12
persons

Mobile Data Operation Analysis Methods

IV

6 to 12
persons

PCC Policy Design Solution and

Differentiated Deployment

IV

6 to 12
persons

PCC Signaling Analysis

IV

6 to 12
persons

Courseware

1 Traffic Management
MBB Traffic Management

Mobile Data Analysis Data Driven Value

MBB Differentiated Service Deployment

2Service Quality Demarcating and Problem solving

MBB QOE Topic

III

6 to 12
persons

E2E Service Improvement Training

Data Service Quality Improvement Training

CEM Principles

IV

0.5

6 to 12
persons

Data Service KQI Modeling

IV

0.5

6 to 12
persons

MBB E2E Data Service Quality

Delimitation

IV

6 to 12
persons

Data Service Related KPI Assessment and

Optimization

IV

1.5

6 to 12
persons

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Training Proposal

Project

Level

Centralized
Training
(Workdays)

Engineering
Practice
(Days)

Number
of
Trainees

Courseware

RAN Refined Quality Improvement solution

RAN Redined Service Quality Improvement

IV

0.5

RAN Precise Assessment and Optimization

IV

6 to 12
persons
6 to 12
persons

Voice and SMS Service Quality Improvement

CS Service KQI Modeling

IV

0.5

6 to 12
persons

CS KQI Evaluation and Demarcation

IV

0.5

6 to 12
persons

CS Capacity Evaluation and KPI Optimization

Training

IV

6 to 12
persons

IV

1.5

6 to 12
persons

RAN&PS E2E QoS Training

RAN&PS E2E QoS Training

3Monitoring Position
Mobile Service Quality &User Experience Monitoring Topic(With SEQ Anlyst Platform)
SEQ Analyst Platform

III

0.5

6 to 12
persons

SmartCare Data Service NPM/SQM

Application Scenario

III

6 to 12
persons

SmartCare Voice Service NPM/SQM

Application Scenario

III

6 to 12
persons

SmartCare CEM Application Scenario

III

0.5

6 to 12
persons

SmartCare SQM Application Scenario

III

6 to 12
persons

Mobile Service Quality &User Experience Monitoring Topic(without SEQ Analyst

Platform)
Mobile Service Quality & User Experience
Scenarios

III

6 to 12
persons

CS&PS NPM Monitoring Topic( With M2000)

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Training Proposal

Project

Level

Centralized
Training
(Workdays)

Engineering
Practice
(Days)

Number
of
Trainees

CS Performance Monitoring
Training( M2000)

III

6 to 12
persons

PS Performance Monitoring
Training( M2000)

III

6 to 12
persons

Courseware

Transmision NPM Monitoring Topic( With U2000)

Transmission Network Performance
Monitoring Training
Transmission Network Capacity
Management Training

2.5

6 to 12
persons
6 to 12
persons

IP Network NPM Monitoring Topic( With U2000)

IP Network Performance Monitoring
Training

4.5

6 to 12
persons

IP Network Capacity Management Training

6 to 12
persons

IP Network Performance Troubleshooting

Training

6 to 12
persons

SEQ Analyst Platform Training

6 to 12
persons

PS Probe Training

0.5

6 to 12
persons

CS Probe(SPM) Training

0.5

6 to 12
persons

SEQ Analyst and IMS ProbeSignaling

Training

6 to 12
persons

4System Administrator
Smartcare Platform and Probe Training

NOTE

Level I indicates primary training projects. Level II indicates intermediate training projects. Level III indicates advanced
training projects. Level IV indicates expert training projects.

2 Training Project Description

2.1 Traffic Management
2.1.1 Telecom Development Trend and MBB
Challenge
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Training Path
Telecom Development Trend
and MBB Challenges
WR30

Lecture

0.5 days

Traffic Management Description

WR30

Lecture

0.5 days

Intended Trainees
Management personnel, marketing personnel, market analysis personnel, and traffic management personnel

Requirements for Trainees

Having basic telecom and data communication knowledge

Having basic Internet knowledge

Objectives
After the completion of this training project, you will be able to:

Understand the development trend and current challenges of mobile Internet.

Discuss transformation opportunities

Understand the definition, basic concepts, and methods of traffic management.

Discuss how to better manage traffic

Content
Telecom Development Trend and MBB Challenges

Describe critical challenges facing the telecom industry.

Describe Mobile Internet concepts, situation, services, development mode, development trend, and
challenges & opportunities
Describe mobile Internet service development cases in the industry.
Describe the changes of the user experience, business model, service development, and network architecture.
Discuss the integration of experience, device, and capital.
Discuss foundation of the next-generation Internet development, understand basic data analysis and service
planning methods, and describe the introduction of traffic management including the change and transition of
revenue structure and change of telecom industry rules.

Traffic Management Description

Describe the definition of traffic management and comparison between traffic and data volume.
Describe the strategy and policy and traffic management.
Describe the development policies of smart pipe.

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Describe how to transform traffic management.

Describe Huawei MBB traffic management solutions.
Describe new business models of data volume marketing in the MBB era.
Introduce the traffic management and O&M related solutions.

Training Duration
1 workday

Number of Trainees
6 to 12 persons

2.1.2 Traffic Operation Technical Management Training

Training Path

Traffic Operation Technical

Management Training
Lecture

1 day

Intended Trainees

Management level of Network Planning & Engineering department,

Data centre , MBB technical expert

Network Mantenance department ,

Requirements for Trainees

Having background of telecom and data communication operation experience

Having basic Internet and Mobile network knowledge

Objectives
After the completion of this training project, you will be able to:

Understand the definition, basic concepts, and methods of traffic management.

Know BON model,

Discuss how to operform better manage traffic

Know MBB traffic operation solution and key technology and fuction

best practice of traffic operation in industry

Content
Traffic Management Description

MBB Traffic Operation Solution

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Describe the definition of traffic management and comparison between traffic and data
volume.
Describe the strategy and policy and traffic management.
Describe the development policies of smart pipe.
Describe how to transform traffic management.
Describe Huawei MBB traffic management solutions.
Describe new business models of data volume marketing in the MBB era.
Introduce the traffic management and O&M related solutions.
MBB Traffic Operation key technology Overview
Traffic Operation key technology theory ,protocol , scenarios application and
deployment.-PCC,SA,Smartcare, SmartPCC and ISOP

Training Duration

1days
Number of Trainees

6 to 12 persons

2.1.3 MBB Traffic Operation Key technology Training

Training Path

MBB Traffic Operation Key

Technology Training
Lecture

2 day

Intended Trainees

Network Planning Engineer

MBB deploymentOperation AnalysisData Service engineer
market analysis personnel, and traffic management personne
Requirements for Trainees

Having basic telecom and data communication knowledge

Having basic Internet knowledge

Understanding basic concepts of traffic operation

Objectives

After the completion of this training project, you will be able to:
Understand MBB Traffic management network supporting key technologyProtocol
technical frameworkapplication scenarios and 3GPP trends of SA, PCC,E2E Qos service
Know the deployment of differential service.
Know Huawei Solution application.

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Training Proposal

Content
MBB Traffic Operation Key technology
MBB Traffic Operation key technologyService Awareness(SA)(Protocal, technology

framework, application, development trend)

MBB Traffic Operation key technology-PCC(Protocal, technology framework,

application, Policy decide and loop back)

MBB Traffic Operation key technologyQoSLTE/GU, RAN-PS mapping, technology

framework, service scenarios application

MBB Traffic Operation Application use case

Training Duration

2days
Number of Trainees

6 to 12 persons

2.1.4 Telco data analysis Overview

Training Path

Telco Data Analysis Overview

Lecture

0.5
day

Intended Trainees

Marketing personnel, market analysis personnel, and traffic management personnel

Requirements for Trainees

Having basic telecom and data communication knowledge

Having basic Internet knowledge

Understanding basic concepts of traffic operation

Objectives

After the completion of this training project, you will be able to:
Know industry data analysis trend , driven power and solution

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Know the analysis methods

Know the network insight and data analysis application of Pipe optiomization and Market
Compaign.
Content

Telo data analysis overview

Data analysis trend ,industry demand and application

Data in telco Source , driven, transform, value, application scenarios, stragey

Case study of Data analysis in network optimization and Mkt compaign

Training Duration

0.5days
Number of Trainees

6 to 12 persons

2.1.5 Mobile Data Operation Analysis Methods

Training Path
Mobile Data Operation Analysis
Methods
Lecture

1 day

Intended Trainees
Data service market analysts and other analysts that need to learn about data services

Requirements for Trainees

Having basic knowledge of mobile data network

Objectives
After the completion of this training project, you will be able to:

Describe data network development features.

List basic methods of data network analysis.

Have the basic analysis ways in dimensions such as service, subscriber, terminal, and area.

Prepare analysis plans.

Assess basic analysis conclusions.

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Content
PS Data Service Analysis

PS Data Service Analysis on the Service Dimension

Service analysis overview:

Describe the basic principles, flow, and related concepts of service category analysis.

Service category analysis:

Analyze service category and subcategory on the dimensions of traffic, subscriber quantity, and access
times.

Service access type analysis:

Analyze the comparison of service development between 2G and 3G networks.

Self-run service analysis:

Analyze the development status of carriers' self-run data services, and analyze the competitive edge.

Analysis of competition of data services over legacy services:

Analyze the competition of services such as VoIP over legacy telecom services.

PS Data Service Analysis on the Area Dimension

Entire network cell analysis:

Perform traffic distribution analysis based on cells for 2G and 3G networks.

Trend analysis:
Analyze traffic trend of each cell and find busy cells.

Cell service analysis

Analysis the service categories of each busy cell, and find service features of busy cells.

PS Data Service Analysis on the Terminal Dimension

Analysis of terminals with high traffic and high subscriber quantity:

Analyze the terminals that consume high traffic and are used by a large number of subscribers.

Analysis of low-value terminals:

Identify the terminals that need to be replaced, and take countermeasures.

Analysis of terminal replacement:

Analyze service situation before and after terminal replacement, and identify value opportunities.

Analysis of silent terminals:

Analyze subscribers with no traffic consumption, and identify opportunities for increasing service values.
PS Data Service Analysis on the Subscriber Dimension

Subscriber traffic distribution analysis:

Analyze the number of subscribers with various traffic ranges to learn about subscribers' preferences.

Analysis of subscribers with extra high traffic:

Analyze the subscribers that consume the most traffic, and identify the factors that affect revenues.

Analysis of roaming subscribers:

Identify inbound roaming subscribers, and check the factors such as tariff.

Service analysis of subscribers with high traffic:

Analyze the subscribers that consume the most traffic, and identify their service features.

Cases of Huawei PS Data Service Analysis

Project requirements:

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Introduce the project background and objectives.

Analysis methods:
Describe the main analysis methods, analysis elements, and conclusions.

Implementation and deployment:

Introduce the analysis result-based implementation solutions.

Training Duration
1 workday

Number of Trainees
6 to 12 persons

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2.1.6 Mobile Data Service Deployment PCC Service Policy

Design and Differentiated Deployment
Training Path
PCC Principle
Lecture

WR34

0.5 day

Service Awarness Principles

WR34

Lecture and hands-on

exercise

0.5day

Bandwidth Management Principles

Lecture and hands-on
exercise

WR34

0.5 days

Content-based Charging Principles

WR34

Lecture and hands-on

exercise

0.5 day

E2E QoS Data Configuration

WR34

Lecture and hands-on

exercise

0.5 day

PCC Service Policy Configuration

and Application Training
WR34

Lecture and hands-on

0.5 days
exercise

PCC Service Policy Design

Training
WR35

Lecture and hands-on

exercise

0.5 day

PCC Associated Interworking

and Predefined Rules
WR35

Lecture and hands-on

exercise

0.5 day

Intended Trainees
PS and Core Network Engineer

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Training Proposal

Requirements for Trainees

Having basic telecom and data communication knowledge

Having basic Internet knowledge

Understanding basic concepts of traffic operation

Objectives
After the completion of this training project, you will be able to:

Recommend solutions based on the network data analysis conclusions.

Use the GGSN and UGW to experience services, identifying specific traffic.

Use GGSN and UGW to manage bandwidths, restricting the bandwidths for specific traffic.

Implement content-based charging for traffic based on the service experience of the GGSN and UGW.

Understand QoS requirements of various services and common service guarantee methods.

Complete QoS related data configuration on each NE together with related policies.

Complete static rule data configuration for PCRF interworking.

Complete the analysis, configuration, and verification of traffic-based typical FUP application policies.

Understand the analysis, splitting, and configuration methods of complex policies.

Content
PCC principle

Introduce PCC principle

Service Awareness Principles

Describe the basic concepts of the service identification module.

Describe the service awareness module's packet processing flow.
Describe the architecture of the service identification module.
Describe the functions of sub-modules in the service identification module.
Describe the data configuration methods of sub-modules in the service identification module.

Bandwidth Management Principles

Describe the system architecture of the BWM module.

Describe the function implementation of the BWM module in the system.
Describe common application scenarios of the BWM module.
Describe the functions of each sub-module of the BWM module.
Describe the data configuration commands of each sub-module of the BWM module.
Illustrate the BWM's subscriber-based bandwidth control function with examples.

Content-based Charging Principles

Analyze requirements for content-based charging using service identification.

Split requirements for content-based charging using service identification.
Configure data for content-based charging using service identification.

Mobile Data Network E2E QoS

Understand RAN-PS QoS parameters and application.

Understand the PS QoS negotiation procedure and the recommended QoS configuration for typical services
Understand impact of inter-system handover.

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Understand the RAN side's QoS processing.

Understand the UEs' QoS processing.
Understand RAN-PS QoS architecture, parameter mapping, and data configuration.

PCC Service Policy Configuration and Application Training

Introduce the typical application of PCC (FUP).

Analyze the typical application of PCC (FUP).
Configure policies for the typical application of PCC (FUP).
Verify policies for the typical application of PCC (FUP).

PCC Service Policy dissemble and Design Training

Analyze complex PCC policies for live networks.

Introduce the methods for splitting complex PCC policies for live networks.
Configure complex PCC policies for live networks.
Verify complex PCC policies for live networks.

PCC Associated Interworking and Predefined Rules

Introduce the differences between PCC static rules and PCC dynamic rules and the application scenarios.
Analyze original user requirements.
Plan the services of predefined rules.
Complete the configuration of predefined rules using instances.

Training Duration
4 workdays

Number of Trainees
6 to 12 persons

2.1.7 Mobile Data Service Deployment PCC

Signaling Analysis
Training Path
Gx Interface Signaling Analysis
WR36

Lecture

0.5 days

Gx Interface Fault Identification

WR36

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Lecture

0.5 days

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Training Proposal

Intended Trainees
Marketing personnel, market analysis personnel, traffic management personnel, and policy deployment personnel

Requirements for Trainees

Having basic telecom and data communication knowledge

Having basic Internet knowledge

Understanding basic concepts of traffic operation

Having completed section Mobile Data Service Deployment PCC Service Policy Design and Differentiated
Deployment.

Objectives
After the completion of this training project, you will be able to:

Understand the Diameter protocol and features.

Understand the Diameter and DCCA application in the Gx interface.

Understand common AVPS and their meanings.

Identify common faults of the Gx interface.

Content
Gx Interface Signaling Analysis

Describe the Diameter protocol.

Introduce the DCCA protocol.
Describe the Diameter and DCCA application in the Gx interface.

Gx Interface Fault Identification

Identify common faults of the Gx interface.

Training Duration
1 workday

Number of Trainees
6 to 12 persons

2.2 Service Quality Demarcating and Problem solve

2.2.1 MBB QOE Topic

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Training Proposal

Training Path
MBB Mobile data QoE
improvement overview
WR90

Lecture and hands-on

exercise

0.5 days

SQM and CEM Tool Scenario

Application
WR91

Lecture and hands-on

exercise

0.25 days

Typical Service KQI Modeling

WR92

Lecture and hands-on

0.25 days
exercise

Intended Trainees
MBB technical personnel and network assessment and optimization personnel

Requirements for Trainees

Having basic knowledge of mobile communications and data domain communications

Objectives
After the completion of this training project, you will be able to:

Learn about the concept related to customer lifecycle management

tLearn about the scenarios of visible O&M and service experience of the MBB.

Learn about the typical service modeling of KQI.

Content
EY14 MBB Data Quality of Experience (QoE) Improvement Topic

MBB Mobile data QoE improvement overview

The basic concept related to customer lifecycle management

The function of customer experience management
Service modeling of customer experience management
Measurement of customer experience management
Strategy optimization of customer experience management
Introduce the customer-experiencing innovative practice system that is assessable, visible, and
manageable.
Introduce the small-granularity per service per user (PSPU) management.
Introduce the SQX solution overview, assessment and optimization of network quality monitoring, VIP
VAP service guarantee, subscriber behavior analysis, and operation support.

SQM and CEM Tool Scenario Application

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Introduce KQI presentation and management.

Introduce panoramic KQI real-time monitoring and KQI-KPI mapped monitoring.
Introduce the KQI drill out and follow-up analysis (failure cause analysis and playback of all signaling
segments).

Typical Service KQI Modeling

Training Duration
1 workday

Number of Trainees
6 to 12 persons

2.2.2 Data Service Quality Improvement Training

Training Path
MBB E2E QoE Improvement Overview
Lecture

WR90

0.5 days

KQI Modeling and Monitoring

Lecture and hands-on
exercise

WR91

0.5 days

MBB E2E Data Service

Demarcation
WR92

Lecture and hands-on

exercise

1 day

PS Data Service Evaluation

&Optimization
WR92

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Lecture and hands-on

exercise

1.5 days

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Intended Trainees
RAN data service analysis and optimization engineers

Requirements for Trainees

Having basic knowledge of RAN mobile communications and PS communications

Having related experience in assessing and optimizing mobile data services

Objectives
After the completion of this training project, you will be able to:

Learn about the system architecture for MBB E2E data QoS improvement.

Introduce the SEQ service scenarios, KQI definition, and flow.

Describe the service scenarios of the SEQ Analyst platform, including KQI description and SEQ Analyst
application management.

Be familiar with the basic KQI models of typical services of the KPI system and learn about the difference and
relationship between KPI and KQI.

Describe PS associated KPIs and KPI optimization methods.

Understand the RAN QoS analysis flow.

Understand RAN associated KPIs and KPI analysis methods.

Understand the RAN service associated URAN, coverage problem, air interface interference, and data analysis
methods.

Content

QoE Improvement Overview

MBB E2E Mobile Data QoS and Solutions to Data Service QoE Improvement

Understand the visible, assessable, and manageable QoS system architecture for MBB E2E mobile data.
Describe the MBB O&M, including visible and smart O&M, VIP service improvement, and QoE
improvement.

KQI Modeling and Monitoring

KQI Description and demarcation

Describe the basic KQI models of typical services (for example, WAP and Web) of the KPI system and
introduce the difference and relationship between KPI and KQI.
TCP packet analysis and demarcation.

E2E Signaling Flow of Typical Data Services

Describe the E2E attachment signaling analysis.
Describe the E2E PDP activation signaling analysis.

Describe the E2E signaling analysis of typical data services.

KQI model analysis for typical data services

Describe the standard protocols of the QoE and KQIs.

Introduce the typical services (WAP and Web) of the KQI models and the relationship between KQIs and KPIs.

OWB67 PS Network Resource& KPI Optimization Training

Guide to Evaluation and Optimization of the SGSN9810 Attach

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Describe definition of Attach KPI.

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Describe the method of Attach KPI evaluation.

Describe the method of Attach KPI optimization.

Guide to Evaluation and Optimization of the SGSN9810 PDP Activity

Describe definition of PDP Activity KPI.

Describe the method of PDP Activity KPI evaluation.

Describe the method of PDP Activity KPI optimization.

Training Duration
3.5 workdays

Number of Trainees
6 to 12 persons

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2.2.3 RAN Refined Quality Improvement solution

Training Path

RAN Service Quality Analysis Methodology

0.5d

Lecture

WR93

RAN Refined Evaluation and Optimization

3d

Lecture and Hands-on

WR94

Target Audience
Data Service Optimization engineers
Prerequisites

With basic knowledge about mobile communications and PS communication

With experience in mobile data service assessment and optimization

Objectives
On completion of this program, the participants will be able to:

Describe RAN Redefined Optimization service quality analysis flow

Describe Associated KPI analysis
Describe Associated URAN, Coverage, Interference, Throughput Problem.

Training Content

RAN Service Quality Analysis

E2E service quality analysis flow

RAN service quality analysis

RAN Evaluation and Optimization

WCDMA Access Problems Analysis

WCDMA Call Drop Problems Analysis

WCDMA UTRAN Optimization Flow
WCDMA Coverage Problem Analysis
WCDMA Interference Problem Analysis
WCDMA HSPA+ Throughput Troubleshooting
Interoperability between UMTS and GSM

Duration
3.5 working day

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2.2.4 Voice and SMS Service Quality

Improvement Training
Training Path

CS Service KQI Modeling

Lecture

0 d

CS KQI Evaluation and Demarcation

Lecture

0 5d

CS Capacity Evaluation and KPI Optimization

Training
OWG54

Lectures, Hands-on Exercise

Target Audience
Core network operation and maintenance engineers, optimization engineers
Prerequisites

At least two years experience of operation and maintenance of GSM NSS/UMTS CS or other
telecommunication equipments
A basic knowledge of core network optimization

Objectives
On completion of this program, the participants will be able to:

Describe voice call flow ,KQI modeling and KPI correlation

Describe SMS flow and KQI modeling and KPI correlation
Perform demarcation of voice and SMS
Perform paging success rate analysis and optimization.
Perform SMS success rate analysis and optimization.
Perform assignment success rate analysis and optimization.
Perform mobile originated call setup success rate analysis and optimization
Perform paging success rate analysis and optimization
Describe procedure for evaluating resources of V/G MSS office
Perform evaluation and optimization of the hardware resource, logical resource
Perform evaluation and optimization of signaling resource, TC/EC resource, trunk resource, traffic
resource

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Training Proposal

Training Content
Voice and SMS Evaluation and Optimization Training

E2E CS Service Signaling Procedure

CS service KQI modeling and correlative
Demonstrate service scenarios of the SEQ Analyst, including KQI presentation and
management and applications of the SEQ Analyst.
Intra-product KPI system for CS KQI modeling, and association between KQIs and KPIs.

CS KQI Evaluation and Demarcation

Voice Evaluation and Demarcation
SMS Evaluation and Demarcation

CS Capacity Evaluation and KPI Optimization

OWG54 GSM/UMTS SoftSwitch Core Network Evaluation and Optimization Training

Resource Capacity Assessment and Optimization

Assessment and Optimization of MSOFTX3000 Capacity

Assessment and Optimization of UMG8900 Capacity

Assessment and Optimization of Traffic Resource

Assessment and Optimization of Signaling Link Resource

Guide to Analysis of Location Update Success Rate

Location update flow

Definition of location update success rate

Analysis of location update success rate and optimization suggestions

Operation Guide to Signaling Analysis

Guide to Analysis of Mobile Originated Call Setup Success Rate

Successful MO flow

Evaluation on mobile originated call setup success rate

Analysis of mo call setup failure causes and optimization suggestions

Guide to Analysis of Mobile Terminated Call Setup Success Rate

Successful MT flow

Evaluation on mobile terminated call setup success rate

Analysis of mt call setup failure causes and optimization suggestions

Guide to Analysis of Paging Success Rate

Paging types and flow

Definition of paging success rate

Analysis of paging success rate

Guide to Analysis of Assignment Success Rate

Concept and types of assignment

Evaluation on assignment success rate

Analysis of assignment failure causes and optimization suggestions

Operation guide to signaling analysis

Guide to Analysis of Handover Success Rate

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Concept and classification of handover

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Training Proposal

Evaluation on handover success rate

Analysis of failure causes and optimization suggestions

Guide to Analysis of Short Message Origination Success Rate

SMMO flow

Definition of short message origination success rate

Analysis of Short Message Origination Success Rate and optimization suggestions

Guide to Analysis of Short Message Termination Success Rate ISSUE

SMMT flow

Definition of short message termination success rate

Analysis of short message termination success rate and optimization suggestions

Guide to Analysis of Call Connection Delay

Analysis of call flow

Signaling flow on the A/Iu interface

Delay analysis of call models and optimization suggestions

Duration
3working days
Class Size
Min 6, Max 12

2.2.5 RAN&PS E2E QOS solution Training

Training Path

RAN&PS E2E QOS solution

WR95

Lecture and Hands-on

1 5d

Target Audience
Mobile broadband technical engineers and network assessment and optimization engineers
Prerequisites

With basic knowledge about mobile communications and PS communication

With experience in mobile data service assessment and optimization

Objectives
On completion of this program, the participants will be able to:

Describe E2E QoS Mapping and Configuration (Access-Core-HLR-Access Point) t.

Training Content

GSM/UMTS E2E QOS

GPRS/UMTS QoS architecture and parameter mapping

QoS mechanism in mobile network

RAN&PS E2E QOS Data configuration

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Training Proposal

Network QoS design

Duration
1.5 working day
Class Size
5

2.3 Sevice and Performance Monitoring Training

2.3.1 Mobile Service Quality & User Experience
Monitoring(With SEQ Analyst Platform)
Training Path
SEQ Analyst Platform
Lecture and hands-on exercise

Data Service NPM/SQM Scenario

Application
Lecture and hands-on exercise

Voice Service NPM/SQM

Scenario Application
Lecture and hands-on exercise

CEM Scenario Application

Lecture and hands-on exercise

Intended Trainees
Optimization and O&M engineers of RAN data, PS, and CS

Requirements for Trainees

Having basic knowledge of mobile communications and data domain communications

Objectives
After the completion of this training project, you will be able to:

Describe the SEQ Analyst system architecture and service functions.

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Training Proposal

Learn about KQI definitions of typical services and related concepts and standard protocols of CEM.

Understand service scenario examples of NPM, SQM, and CEM.

Content

Hardware architecture and functions of the SEQ Analyst platform

Software architecture and functions of the SEQ Analyst platform

Standard protocols of the QoE and KQIs

Main KPIs and the modeling for typical services

Application of SQM and CEM tools

Functional application and scenarios of NPM

Functional application and scenarios of SQM

Introduce the CS KQIs and CS application management.

Introduce the PS KQIs and PS application management.

CEM application and scenarios of the SEQ Analyst

Training Duration
3 workdays

Number of Trainees
6 to 12 persons

2.3.2 Mobile Service Quality & User Experience

Monitoring(Without SEQ Analyst Platform)
Training Path
CS NPM/SQM Scenario
Application
Lecture and hands-on exercise

PS NPM/SQM Scenario
Application
Lecture and hands-on exercise

Intended Trainees
Optimization and O&M engineers of RAN data, PS, and CS

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Requirements for Trainees

Having basic knowledge of mobile communications and data domain communications

Objectives
After the completion of this training project, you will be able to:

Learn about KQI definitions of typical services and related concepts and standard protocols of CEM.

Understand service scenario examples of NPM, SQM, and CEM.

Content

Standard protocols of the QoE and KQIs

Main KPIs and the modeling for typical services

Application of SQM and CEM tools

Functional application and scenarios of NPM

Functional application and scenarios of SQM

Introduce the CS KQIs and CS application management.

Introduce the PS KQIs and PS application management.

CEM application and scenarios

Training Duration
1 workdays

Number of Trainees
6 to 12 persons

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Training Proposal

2.3.3 PS Performance Monitoring Training(M2000)

Training Path

PS Performance Monitoring Training

Lecture, Hands-on Exercise,
1d
Demonstration

OWB92

PS Alarm Monitoring and Management

OWB93

Lecture, Hands-on Exercise,

Demonstration

1d

Target Audience
Field Maintenance Engineers, First line Maintenance Engineers, Routine Maintenance Engineers
Prerequisites

A general understanding of mobile communication and data communication.

Get familiar with TCP/IP.

1 years related experience in PS equipment maintenance.

Successful completion of the program of GPRS/UMTS PS Fundamental Training.

Objectives
On completion of this program, the participants will be able to:

Master Key Performance Indicator of SGSN.

Master Key Performance Indicator of GGSN.

Perform KPI getting method.

Understand basic alarm.

Understand basic method of alarm monitoring and management.

Outline the general procedure of PS core network optimization.

Analyze the PS core network KPI.

Describe Traffic Statistics Model Extraction.

Master Evaluation and Optimization of the SGSN9810/GGSN9811/DNS/CG Resource Capacity.

Training Content
OWB92 PS Product Survey Training

PS Product Basic
OWB92 PS Performance Monitoring Training

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PS Performance Monitoring Training

Understand the SGSN critical KPIs.

Understand the GGSN critical KPIs.

Understand the CG critical KPIs.

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Training Proposal

Master the KPI targets methods of observation.

OWB93 PS Alarm Monitoring and Management

PS Alarm Monitoring and Management

Understand the basic alarm.

Understand the basic hardware troubleshooting.

Understand the basic interface troubleshooting.

Duration
2 working day
Class Size
Min 6, Max 12

2.3.4 CS Performance Monitoring Training(M2000)

Training Path

Mobile SoftSwitch Fundamental

Prerequisites
M2000 Operator Training
Lecture, Hands-on exercise

2d
2d

Alarm Monitoring
Lecture, Hands-on exercise

0 5d

Performance Monitoring
Lecture, Hands-on exercise

0 5d

Target Audience

CS Field Technician, First Line Operation and Maintenance Technician and Engineer
Prerequisites

Successful completion of the following courses:

Mobile SoftSwitch Fundamental

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Objectives

On completion of this program, the participants will be able to:

Browse and query the current alarms in M2000V2 clients
Describe the performance counter and object categories in M2000V2 system
Query the performance result by the setting conditions and export the performance result files
Execute the initial diagnosis and related operation
Identify the root cause of the TOP alarm
Collect the NE's running performance data and judge the running status of devices
Training Content

Product Description
CS Product Basic
CS product hardware and structure
M2000 Operator Training
M2000 client alarm management
M2000 client performance management
Alarm Monitoring
MSOFTX3000 Alarm monitoring and handling
UMG8900 Alarm monitoring and handling
HLR9820 Alarm monitoring and handling
Performance Monitoring
MSOFTX3000 performance monitoring and management
UMG8900 performance monitoring and management
HLR9820 performance monitoring and management
Duration

2 working days, 1 days hands-on exercise included.

Class Size

Min 6max 12

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Training Proposal

2.3.5 Transmission Network Performance

Monitoring Training(With U2000)
Training Path

Telecom Basis Training

Prerequisites

Product Basic
1.5d

Lecture

U2000 Introduction
Lecture,Hands-on exercise

0.5d

KPI Performance Monitoring and

Analysis
Lecture, Hands-on exercise 0.5d
Target Audience

Transmission Field Technician, First Line Operation and Maintenance Technician and Engineer
Prerequisites

Successful completion of the following courses:

Telecom Basis Training
Objectives

On completion of this program, the participants will be able to:

Outline the system structure and functions of the components of SDH/RTN/SYNLOCK
Describe the common SDH/RTN network topologies and their features.
Explain the protection mechanism of SDH/RTN
Describe the architecture and main features of U2000
Describe the directory structure of U2000
Describe the main functions of U2000
Describe the basic concepts in alarm and performance management of U2000
Perform the browse and setting operation for alarm
Perform the basic response operation for common alarm events
Perform the browse and setting operation for performance events

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Training Proposal
Training Content

Product Basic
System structure of SDH/RTN/SYNLOCK equipment
Hardware structure of SDH/RTN/SYNLOCK equipment
Main features of SDH/RTN/SYNLOCK equipment
U2000 Introduction
iManager U2000 System Introduction
Telecommunications Management Network Concept
Network Management Layer of U2000
U2000 System Architecture
Interfaces of U2000
Managed Equipment of U2000
Hardware and Software Requirement
The User Interface of U2000
Processes of U2000
NMS Maintenance Suite: MSuite
License Introduction
Directory Structure of U2000
KPI Performance Monitoring and Analysis
Alarm Severity and Category
Alarm Status
Alarm Viewing and Operations
Alarm Template
Alarm Setting Operations
Alarm Dumping
Performance Events Type
Performance Monitoring Setting
Performance Viewing Operations
Performance Data Dumping
Duration

2.5 working days, 1 days hands-on exercise included.

Class Size

Min 6max 12

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Training Proposal

2.3.6 Transmission Network Capacity

Management Training
Training Path

Telecom Basis Training

Prerequisites
Transmission Network Capacity
Assessment
Lecture, Hands-on exercise

3d

Transmission Network Capacity Optimization

Lecture, Hands-on exercise

3d

Target Audience

Transmission Field Technician, First Line, and Second Line Operation and Maintenance Technician and
Engineer
Prerequisites

Successful completion of the following courses:

Telecom Basis Training
Objectives

On completion of this program, the participants will be able to:

List the main items of SDH/RTN network resource
List the main items of SDH/RTN network assessment
Describe the requirement of SDH/RTN network resource assessment
Describe the main contents about SDH/RTN service capacity and efficiency assessment
Describe the items and contents about SDH/RTN network security assessment
Describe the measures about SDH/RTN survivable network assessment
List the methods about trail usability assessment
Describe the items and contents about SDH/RTN network O&M assessment
Describe the methods about ECC subnetwork assessment
Describe the methods about clock subnetwork assessment
Describe the methods about spare part assessment
Describe the causes and effects of discrete services
Recognize the discrete services of the network
Eliminate discrete services

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Training Proposal

Optimize the lower level cross-connection of SDH equipment

Optimize the trails to improve the network usage efficiency
Describe the items and contents about SDH network security optimization
Describe the measures about SDH survivable network optimization
List the methods about trail usability optimization
Describe the items and contents about SDH network O&M optimization
Describe the methods about ECC subnetwork optimization
Describe the methods about clock subnetwork optimization
Describe the methods about spare part optimization
Training Content

Transmission Network Capacity Assessmentt

Assessment of SDH Network Services

Overview

Statistics on Network Resources

Analysis of Service Requirements

Assessment of SDH Network Services

SDH Network Security Assessment

Problems Facing SDH Network Contents of SDH Network Security Assessment

Items of SDH Network Security Assessment

Process and Tools for SDH Network Security Assessment

Network Overview

Network Statistic

Assessment and Analysis

SDH Network Operation and Maintenance Assessment

SDH Network clock, ECC and DCN support ability assessment key point

ECC assessment methods

Clock assessment methods

Spare board assessment methods

SDH Service Support Capacity Assessment Case Study

Assess SDH Network service support capability, network security, clock survivability, ECC
support ablility, etc

Provide the assessment report based on network analyze result

Transmission Network Capacity Optimization

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SDH Service Support Capacity Optimization

The formation factors and impact of discreted service

Discreted service analysis and recognition

Clear-up of discreted service

Optimization for SDH lower order cross-connection

Trail optimization

SDH Network Security Optimization

SDH network security optimization items and rules

Network survivability optimization methods

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Training Proposal

Trail availability optimization methods

SDH Network Operation and Maintenance Optimization

SDH network O&Moptimization items and rules

ECC optimization methods

Clock optimization methods

Spare boards optimization methods

SDH Network Optimization Case Study

Network information introduction

Given assessment

Given optimization suggestion based on the network status

Develop the optimization report in network security, service and network support field

Duration

6 working days, 2 days hands-on exercise included.

Class Size

Min 6max 12

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Training Proposal

2.3.7 IP Network Performance Monitoring

Training(With U2000)
Training Path

Telecom Basis Training

Prerequisites

Product Description
Lecture

2.5d

Monitoring Tool Introduction

Hands-on exercise

0.5d

Performance KPI Introduction

Lecture, Hands-on exercise

0.5d

Performance Monitoring and Analysis

Lecture, Hands-on exercise

1d

Target Audience

IP Network Monitoring Technician and Engineer

Prerequisites

Successful completion of the following courses:

Telecom Basis Training
Objectives

On completion of this program, the participants will be able to:

Describe CX600-X products hardware structure
Describe NE40E-X products hardware structure
Describe ME60-X products hardware structure
Describe CX600-X/NE40E-X/ME60-X products Feature
Understand S switches hardware architecture
Understand S switches software features
Describe Eudemon1000E/8000E series firewall product hardware feature
Describe Eudemon1000E/8000E series firewall product software feature

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Browse and query the current alarms in U2000 clients

Describe the performance counter and object categories in U2000 system
Query the performance result by the setting conditions and export the performance result files
Execute the initial diagnosis and related operation
Decribe the KPI Definition
Collect the NE running performance data and judge the running status of devices
Training Content

Product Description
S Switch Product Description
NE40E-X Series Product Description
CX600-X Series Product Description
ME60-X Series Product Description
ATN Series Product Description
Eudemon1000E/8000E Series Product Description
U2000 System Introduction
The architecture and main features of U2000
The directory structure of U2000
The main functions of U2000
How to discover devices on U2000
How to configure Telnet/Stelnet on U2000
How to synchronize the device and U2000
Performance KPI Introduction
IP network KPI definition
KPI monitoring
Performance Monitoring and Analysis
The performance counter categories and the difference between them
The performance object categories
Query the performance result by the setting conditions
Export the performance result file
Define the performance query template
Check the performance task status
User Resources Monitoring
Duration

4.5 working days

Class Size

Min 6, max 12

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Training Proposal

2.3.8 IP Network Capacity Management Training

Training Path

Telecom Basis Training

Prerequisites
IP Network Capacity Monitoring
0.5d

Lecture

IP Network Capacity Analysis and Suggestion

Lecture

0.5d

Target Audience

IP Network Monitoring Technician and Engineer

Prerequisites

Successful completion of the following courses:

Telecom Basis Training
Objectives

On completion of this program, the participants will be able to:

Monitors the network capacity alarm
Resource utilization status on time to find capacity problems or potential capacity risk
Make Judgment that if emergency activity should be taken immediately
Training Content

IP Network Capacity Monitoring

Equipment capacity alarm monitoring through OSS system
IP network traffic and bandwidth utilization monitoring
IP Network Capacity Analysis and Suggestion
Users and traffic trend prediction
IP network capacity assessment and bottleneck analysis
Hardware resource analysis
Duration

1 working day
Class Size

Min 6, max 12

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Training Proposal

2.3.9 IP Network Performance Troubleshooting

Training
Training Path

Telecom Basis Training

Prerequisites
Alarm Monitoring
0.5d

Lecture

Performance Alarm Troubleshooting

Lecture

0.5d

Target Audience

IP Network Monitoring Technician and Engineer

Prerequisites

Successful completion of the following courses:

Telecom Basis Training
Objectives

On completion of this program, the participants will be able to:

Recognize and diagnose networking problems
Resolve recessive network issues and deteriorated cells
Training Content

Alarm Monitoring
The alarm categories and levels
The alarm processing ability supported by the U2000 server
Browse the current alarms
Query the specified alarms by conditions set manually
Redefine the alarm level in U2000 and NE
Modify the alarm name in U2000 and NE
Set the shield condition in U2000 and NE
Performance Alarm Troubleshooting
Preventive Maintenance Tools Introduction
Troubleshooting process introduction

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Training Proposal

IP network troubleshooting although OSS system

Duration

1 working days
Class Size

Min 6, max 12

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Training Proposal

2.4 System Administrator

2.4.1 SEQ Analyst Platform Training

Training Path

SEQ Analyst Platform System

Introduction
1d

SEQ Analyst Platform Design

1d

SEQ Analyst Platform O&M

1d

Service NPM/SQM/CEM Application

Lecture, Practice

1d

Target Audience

Smartcare Operation and Maintenance Engineer and Technician

Prerequisites

None

Objectives

On completion of this program, the participants will be able to:

Describe SEQ Analyst Network position, system structure, feature, function and interface protocol
Describe hardware structure and function of different parts of SEQ Analyst
Describe software structure and function of different software sub-system of SEQ Analyst
Describe System Dimensioning & Network Design of Connection ,Interfaces design and Data
Configuration
Perform System Operation & Maintenance
Perform System Support & Troubleshooting
Describe and Perform the function of NPM, CEM and SQM of SEQ analyst

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Training Proposal

Training Content

System Overview
SEQ Analyst Network position, system structure, feature, function and interface protocol
Hardware structure and function of different parts of SEQ Analyst
Software structure and function of different software sub-system of SEQ Analyst

System Design, Dimensioning, Configuration and Interfaces

Network Design Principles,Overall layout
System Connection Design
IP address and VLAN planning principles
Time synchronization network docking design
Transmission resources and security requirements
Configuration of server, module group, local service IP and service data of SEQ Analyst
System Operation & Maintenance
Platform maintenance
System Support & Troubleshooting
Handle equipment fault
SQM,CEM function service scenarios demonstration.
Notion of QoE & KQI Standard protocol
SEQ service scenario: key quality indicator (KQI) presentation
Demonstrate Customer Experience Manangment: VIP, VAP, Roaming User of the SEQ Analyst
Demonstrate CS service quality monitoring and KPI of the SEQ Analyst
Demonstrate PS service scenarios of KPI of the SEQ Analys
Be familiar with the intra-product KPI system for typical service (WAP and Web) KQI modeling

Duration

3 working days

Class Size

Min 6, max 12

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2.4.2 PS Probe Training

Training Path

PS Probe Training
1d

Target Audience

Smartcare Operation and Maintenance Engineer and Technician

Prerequisites

None

Objectives

On completion of this program, the participants will be able to:

Describe the networking and function of PS probe

Describe the hardware and software structure of PS probe
Describe the application scenario of PS probe
Describe the interface and protocol of PS probe
Troubleshooting about alarm of PS probe
Manage the hardware, software, user, alarm, and configuration of PS probe

Duration

1 working days

Class Size

Min 6, max 12

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Training Proposal

2.4.3 CS Probe(SPM) Training

Training Path

CS Probe Training
1d

Target Audience

Smartcare Operation and Maintenance Engineer and Technician

Prerequisites

None

Objectives

On completion of this program, the participants will be able to:

Describe the networking and function of CS probe
Describe the hardware and software structure of CS probe
Describe the application scenario of CS probe
Describe the interface and protocol of CS probe
Troubleshooting about alarm of CS probe
Manage the hardware, software, user, alarm, and configuration of CS probe

Duration

0.5 working days

Class Size

Min 6, max 12

2.4.4 SEQ Analyst and IMS ProbeSignalingTraining

Training Path

SEQ Analyst and IMS Probe Training

L

2d

Target Audience

All Technical and non-Technical Personnel

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Training Proposal

Prerequisites

None

Objectives

On completion of this program, the participants will be able to:

Describe the networking and function of SEQ Analyst and IMS probe
Describe the hardware and software structure of SEQ Analyst and IMS probe
Describe the application scenario of SEQ Analyst and IMS probe
Describe the interface and protocol of SEQ Analyst and IMS probe
Perform O&M of SEQ Analyst and SEQ Analyst and IMS probe
Perform Real-time trace &History Records Query
Perform IMS network performance analysis
Perform IMS NPM/SQM real-time Monitoring

Training Content

Structure of SEQ Analyst and IMS probe

KQI definition of IMS typical service: Basic voice service, RCS-e service, VoLTE service, Centrex
service, Conference Service.
NPM, SQM function of IMS service scenarios demonstration.
IMS Network performance and service quality monitoring
Service quality analysis, Provide drill-down, and provide a root cause analysis. Services include:

Duration

2 working days

Class Size

Min 6, max 12

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