SMARTGoalExamples
HereareafewexamplesofSMARTgoalsthatgiveyouanideaofthewordingandtonethatcanbe
used:
Title:Createadeskreference
Inordertoincreasemyknowledgeofmydepartmentsproceduresandhelpspotlightourfocuson
clientservice,Iwillwriteaclientdeskreferenceofhowtoaccessthe30majorservicesprovidedbymy
departmentbydetailingtwoproceduresperweek(stepsandscreenshots).Iwilllistoutandgroupthe
processes,assignareviewleadforeachgroup,setupastepprocessguidestructure,Iwillcreateand
testthefirstdraftsandhaveaprocessleadrevieweachgroupofsteps.Thedeskreferencewillbe
completed,reviewedandpublishedonthelocalintranetin6months.
Iwillwriteaclientdeskreferenceofhowtoaccessthe30majorservices
HowisitSpecific?
(stepsandscreenshots)providedbymydepartment
Iwillmeasuremyprogressbydetailing2processesperweek,leaving
HowcanitbeMeasured?
enoughtimeforreview,anduploadingtobecompletedin6months.
Iwilllistoutandgrouptheprocesses,assignareviewleadforeachgroup,
HowcanitbeAchieved? setupastepprocessguidestructure,Iwillcreateandtestthefirstdrafts
andhaveaprocessleadrevieweachgroupofsteps
Increasemydepartmentknowledgeandasaresultourteamcanmeetits
goalofprovidingconsistenthighlevelcustomerservice.Thistiestothe
HowisitRelevant?
competenciesofcollaboration,principlesofcommunity,innovation,job
mastery,problemsolvingandclientservicefocus.
HowisitTimebound? Iwillhavethiscreatedin6months
Title:ManagetheexecutionoftheABCproject.
Description:MaintainanoverallplanfortheABCprojectthattracksprojectrequirements/inputs,
deliverablesandmilestones.Providetheclientwithweeklystatusupdates,identifyingworkcompleted,
plansforthecomingweek,andanychallenges/roadblocks.Attendweeklystatusmeetings.Workwith
thesoftwaredevelopmentmanagerandQAmanagertoreviewweeklyworkassignmentsandensure
timelyprogressondeliverables.Tracktheidentificationandresolutionofissues,bugs/errors.
Milestones:Emailweeklystatusupdatestoclientby4p.m.eachFriday.
Duedate:FinalapplicationfilesmustbedeliveredtotheclientbyApril30th.
MaintainanoverallplanfortheABCprojectthattracksproject
HowisitSpecific? requirements/inputs,deliverablesandmilestones.Tracktheidentification
andresolutionofissues,bugs/errors.
Emailweeklystatusupdatestoclientby4p.m.eachFriday.Providethe
clientwithweeklystatusupdates,identifyingworkcompleted,plansforthe
HowcanitbeMeasured?
comingweek,andanychallenges/roadblocks,andattendweeklystatus
meetings.Tracktheidentificationandresolutionofissues,bugs/errors.
WorkwiththesoftwaredevelopmentmanagerandQAmanagertoreview
HowcanitbeAchieved?
weeklyworkassignmentsandensuretimelyprogressondeliverables.
HowisitRelevant? YouaretheprojectManageroftheABCproject.
HowisitTimebound? FinalapplicationfilesmustbedeliveredtotheclientbyApril30th.
Corporategoal:Achievea90%customersatisfactionratingfortheMDXproductbytheendoftheyear.
Individualgoal:Createtheenduserguideforrelease10oftheMDXproduct.
Description:Usingtheproductspecification,designspecificationanduserinterfacespecificationfor
input,updatetheexistingMDXrelease9userguidetoincludeallnewfeaturesandfunctionsincluded
inrelease10.ChecktheProblemReportingSystemforanyoutstandingproblemreportspertainingto
therelease9documents,andmakeupdates/editsasrequired.Testallupdateddocumentsections,
usingthetechnicaltrialsystemtoensureaccuracyandcompleteness.Sendthetechtrialdraftandfinal
documentstotheproductmanageranddesignmanagerforreview/signoffbeforerelease,and
incorporateanyrequiredchanges.EnsureallISO9000qualityrecordsarecompletedasrequired.
Milestones:Draftdocuments,approvedbytheproductmanager,mustbeavailablefortheproduct
technicaltrialscheduledtostartonAugust13,2013.Finalfilesmustbeshippedtotheprinteratleast2
weekspriortotheproductreleasedate.
Duedate:ProductRelease,November19,2013
BriefbutSMARTThesecouldbemadeSMARTerusingtheSMARTGoalQuestions.Withoutanswering
thequestions,theystillleavequestionsabouthowtheywillbecompleted
HowisitSpecific?
HowcanitbeMeasured?
HowcanitbeAchieved?
HowisitRelevant?
HowisitTimebound?
1. Attendthe"AssertiveCommunication"coursebytheendofQ4toimprovecommunicationand
negotiationskillsusedinteamworkenvironments.
2. ByJune30,createalaunchchecklist.Makesuretolisteachtask,assignataskowner,and
establishduedates.
3. Maintainalistofalltheemployeeswhoareofficiallyenrolledinouradvocacyprogram.Update
itweeklyby5pmonFriday.
4. ByJune30,identify3metricsthatwilldefinesuccessforouremployeeadvocacyprogram.
5. Onanongoingbasis,reportontheROIofouremployeeadvocacyprogrambythe15thofevery
month.
6. Decreasethetimeittakesmetorespondtotweetsfrom24hoursto12hoursbyAugust1.
7. ByJanuary1,20XX,completeanadvancedExceltrainingcoursetoupgrademyskillssoIcan
preparebudgetreconciliationreportswithananalysisoftrendsandvariancestohelpkeep
expenditureswithinbudgetedlimits.
8. ByJune30,20XX,helpdevelopandparticipateincrosstrainingfortheofficeassistantteamto
learnproceduresacrossallunitssothatallcriticalfunctionsarecoveredduringabsences.
9. BySeptember30,20XX,chairtheplanningteamformyprofessionalassociationsannual
conferencetoincreasemycommunicationandteamleadershipskillstopreparemyselffor
greatermanagementresponsibilities.
10. Developandpracticemycoachingskillssothatmydirectreportsreportthattheyfeelmore
satisfiedwiththeirworkandabletoperformatahigherlevelandsuchthatIachievea30/70
splitbetweencoachinganddoingbyJune30,20XX.
11. ByJune30,20XX,completecourseworkandattainaCSACcredentialtoenhancemyskillsasan
effectiveleaderasmeasuredbyfeedbackfrommysupervisorandtheaccomplishmentofmy
performanceplangoals.
