SAP‘s User Experience Strategy

May 2015

Public

Public
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Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase
decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP
has no obligation to pursue any course of business outlined in this presentation or to develop or release any
functionality mentioned in this presentation. This presentation and SAP's strategy and possible future
developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited
to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP
assumes no responsibility for errors or omissions in this document, except if such damages were caused by
SAP intentionally or grossly negligent.

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The Shift from Features to Experience
 Design Innovation

People
(desirability)

Business Technology
(viability) (feasibility)

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The Value of User Experience

Gain productivity
Great User Experience

Save training costs

Decrease user errors

Decrease change requests

Increase user satisfaction

Increase customer loyalty

Increase solution adoption

Strengthen relationship (IT and business)

http://experience.sap.com/designservices/

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 Unified UX Direction for all SAP Software
All applications & UI technologies to converge to the SAP Fiori UX

SAP Fiori User Experience

Applications Analytics

SAP HANA Platform

This is the current state of planning and may be changed by SAP at any time.

© 2015 SAP SE. All rights reserved. 6

SAP Fiori UX

Concept

Role-based Responsive Simple Coherent Delightful

Design Technology
User Interface
Visual Information Interaction *
Design Architecture Patterns
OpenUI5
Web & Open Business Logic
Standards

*: SAP’s preferred way to build SAP Fiori apps is using SAPUI5, but other technologies might be applied as well
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SAP Fiori User Experience
Simple User Experience for easy and sophisticated tasks

My Leave Requests Simple Finance - Clear incoming payments

Desktop/Tablet/Phone optimized for desktop usage

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The SAP User Experience Strategy
Evolution

New Applications Existing Applications

SAP Fiori UX

Usage/reach

NEW RENEW ENABLE

UX Design Services
This is the current state of planning and may be changed by SAP at any time.

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 NEW RENEW ENABLE

UX DESIGN SERVICES
© 2015 SAP SE. All rights reserved. 10
Internet of Things (IoT)
Example: Asset Intelligence Network

Connect
Anything

Transform
Your business operations

Re-imagine
Your business

This is the current state of planning and

may be changed by SAP at any time.

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SAP FIORI is the user experience paradigm for SAP S/4HANA

SAP FIORI UX
REAL-TIME & SIMPLIFIED
SAP HANA

Procurement: Supplier details

Desktop/Tablet/Phone

This is the current state of planning and may be changed by SAP at any time.

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SAP Fiori UX for Cloud
SAP Cloud for Customer

This is the current state of planning and may be changed by SAP at any time.

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Visual Experience in Apps
BILT with SAP Visual Enterprise

http://www.biltapp.com/
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 NEW RENEW ENABLE

UX
UX &DESIGN
DESIGNSERVICES
SERVICES
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SAP Fiori App Portfolio (SAP Business Suite)

SAP Fiori apps reference library

www.sap.com/fiori-apps-library

www.sap.com/fiori-demo

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New Offerings on SAP HANA Cloud Platform
Geared to Realize Cloud-based SAP Fiori Application Scenarios

EXPERIENCE SAP FIORI www.sap.com/fiori-demo

SAP Fiori, demo cloud edition

 Get free access to SAP Fiori demo apps

SAP Fiori, trial cloud edition

 Connect SAP Fiori demo apps
to your backend system
 Adapt SAP Fiori demo apps to your needs

SAP Fiori, cloud edition

 Use SAP Fiori apps productively
from the cloud

This is the current state of planning and may be changed by SAP at any time.

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SAP Fiori UX for Cloud
Successfactors – Lab Preview

This is the current state of planning and may be changed by SAP at any time.

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SAP Fiori UX for Cloud
Fieldglass and Ariba – Lab Preview

This is the current state of planning and may be changed by SAP at any time.

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RENEW: Desktop scenarios
Simplify UIs for key roles

User Entry Point Applications & Content

WebDynpro ABAP /
Floorplan Manager

Side Panels
for SAP GUI

SAP NetWeaver Business Client,

SAP Enterprise Portal,
SAP Fiori launchpad*
SAPUI5

*: This is the current state of planning and may be changed by SAP at any time.
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 NEW RENEW ENABLE

UX
UXDESIGN
DESIGN SERVICES
SERVICES
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ENABLE: Adapt/Develop SAP Fiori Apps
SAP Web IDE for SAP Fiori / SAPUI5

SAP Delivered Fiori App

Customer Extended App

New Field

Hide Area

Add Function

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ENABLE: Simplify SAP GUI Screens
SAP Screen Personas*

‘Do-it-Yourself’ to your specific needs

*: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager

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ENABLE: Apply your Brand
UI theme designer

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SAP‘s Key UI Tools & Technologies

SAP Fiori launchpad

SAP Mobile Platform Services

SAP Enterprise Portal UI Clients
SAP NetWeaver Business Client

UI theme designer
SAP GUI3

SAP Web IDE

Flexible UI Designer
SAPUI5 UI Tools

SAP Screen Web Dynpro1

Personas ABAP/FPM 2
UI Technologies

DYNPRO

GATEWAY

1: Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3: for HTML & Windows

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SAP Fiori Architecture
High-Level Overview & Recommendation

Benefits added by SMP 3.0

 Security – devices, data, content
 Application lifecycle management
 Offline enablement
SAP Mobile Platform (SMP)  Authentication
 Multi-platform support
(Apache Cordova)
 Push notifications
 Monitoring & Logging
SAPUI5 Content Frontend Server Gateway / OData

SAP Business Suite HCM …

This is the current state of planning and may be changed by SAP at any time.

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SAP UI Client Convergence Plan

The SAP Fiori launchpad (FLP) will become the web-based entry point for SAP business applications
across platforms and devices.

Offering the transition to SAP Fiori user experience

through
 SAP Portal
 SAP NetWeaver Business Client for Desktop
leveraging established infrastructures and
best practices in the SAP Fiori launchpad

* SAP Fiori apps can be already consumed in the various clients as of today. This is the current state of planning and may be changed by SAP at any time.

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Key Takeaway on UI Technologies

Choosing the right tool or technology is one important step.

However, in order to achieve a high level of user experience,

it is neither the first
nor the most important step.

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 NEW RENEW ENABLE

UX
UXDESIGN
DESIGN SERVICES
SERVICES
© 2015 SAP SE. All rights reserved. 29
Observations from 350+ customer engagements

 Several UX issues could be solved IT organizations

with existing SAP tools require design
skills

 IT organizations need to understand People

the needs of their end users better (desirability)

 End users perceive custom-built screens as

SAP standard screens
Busine
Business Technol
Technology
ss
(viability) ogy
(feasibility)
(viability (feasibility)
)

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G

Designing the HBC Web Shop

CocaCola
http://experience.sap.com/designservices/work/designing-the-coca-cola-hbc-web-shop
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 Faster decisions based on
Optimizing Signal Detection User-centered design powered by
eBay
http://experience.sap.com/designservices/work/optimizing-ebays-signal-detection
SAP HANA
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Medical Research Insights Design + SAP HANA = Innovation
NCT Heidelberg Won 2 Design Awards
http://experience.sap.com/designservices/work/simplifying-nct-patient-data-to-save-lives
© 2015 SAP SE. All rights reserved. 33
Design is a Process

Discover
Who are the users, how do they work?
What are their daily challenges?

Design
Create UI mockups
Get and incorporate user feedback Prototype

Ideate Validate

Deliver Discover Design Deliver

Implement the solution
Conduct user acceptance tests
Scope Synthesize Implement Deploy

360° Test
Research

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SAP’s UX Design Services
Business needs

INNOVATE Explore the business value of HANA and design & develop an attractive solution

EMPOWER
UX Maturity

Empower your organization with Design Thinking and Design

REALIZE Implement SAP Fiori or SAP Screen Personas

Create a customer UX strategy &

ADVISE roadmap

Time
powered by DESIGN THINKING
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SAP’s UX Design Services
Offering powered by RDS

Discover & Design

INNOVATE Business Innovation
Develop custom solution

EMPOWER Design and development

UX Maturity

enablement

UX Adoption Kit for

Optimize existing
REALIZE SAP Fiori and SAP
ScreensPersonas
solution

UX advisory for business

ADVISE and technology

Time
powered by DESIGN THINKING
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 People + Process + Space = Innovation Culture

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 NEW RENEW ENABLE

UX
UXDESIGN
DESIGN SERVICES
SERVICES
© 2015 SAP SE. All rights reserved. 38
SAP’s customers are enthusiastic about SAP UX

Pacific Drilling Dong Energy Hampshire County Council & Deloitte

Video Video Video

SaskPower Vocera Communications Vilore Foods

Video Video Video
See more stories in the UX Success Stories Flipbook
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 Key Points To Take Home

1. There is a shift from features to

experience

2. All application & UI technologies

converge to SAP Fiori UX

3. Create your own UX strategy

4. SAP supports your UX transition

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References and Links
Where to go for more information

Start your UX journey and get involved

 experience.sap.com
Calculate the value of UX
 experience.sap.com/designservices/

Experience SAP Fiori UX

 www.sap.com/fiori-demo
SAP Fiori apps reference library
 www.sap.com/fiori-apps-library

Explore UI technologies
 sap.com/uxexplorer

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 Thank You

experience.sap.com
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