Service Request No.
:
Customer Requests Form
Date:
Customer Detail (To be filled in by the customer. Fields marked with #are mandatory.)
The Branch Manager,
__________________________________(Branch)
#Account No.:
#Customer's Name (as in Bank A/c)__________________________________
ATM/DEBIT Card No:.
#Mobile No.: Tel No.: E-mail ID: ________________________
(Please tick the appropriate boxes. Charges will apply for fields marked with *. For further details please visit our website www.icici bank.com)
_____
_____
_____
ATM/DEBIT CARDS INTERNET BANKING
*De-hotlist (unblock ATM/Debit Card) *To enable User ID__________________________
ATM/Debit Card not received *Request for Internet User ID and Password
Card expired, new card not received *Reissue both Login and Transaction Password
Card swallowed by ICICI ATM on
*Request for Login Password
Card swallowed by NON ICICI ATM on
*Reissue only Transaction Password
ATM RESPCODE:___________________________________
Password not received Login Transaction
Upgrade my Debit Card
Unable to view linked accounts
*Reissue Card Reason: Lost Damaged
Linked Account No.:
*Issue a new Debit Card
Name to be printed on the card:____________________ *Account Type: Bank Credit Card Demat Loan
Preferred delivery for ATM/Debit Card: Site problem: User ID__________________________________
Mailing address (please confirm if address is updated) Error message: ________________________________________
Branch Error page: _______________ Error Date:
CHEQUE Transaction not functioning in internet banking:
Payee details required: Amount (in `)_________________ Bill Payment Fund Transfer Miscellaneous__________
Cheque No.__________ Drawn on._____________________
User ID______________ Transaction Date:
Date of transaction:
Page 1 of 2
Returned cheque not received Credit Account No.:
Cheque No._______________Amount: __________________ Amount __________________Biller's name_________________
Deposited at:_________________Drawn on.______________ CHEQUE BOOK
Date of deposit:
ICICI/RSPPG/V4.0/0717/LIAB/CRF
New Cheque book request:
FIXED DEPOSITS/RECURRING DEPOSITS No of Cheque Book/s requested________________
Preferred delivery:
FD No.: Mailing address (please confirm if the address
Branch
Link FD to is updated)
operative A/c No:
*Non-personalised cheque book (5 Leaves)
(If FDR was issued, please return it)
FD Receipt/MOD not received_________________________ Purpose of request ____________________________________
Incorrect tenure____________Required tenure ___________ (please submit ID proof)
Interest rate mismatch Cheque book not received, request placed through:
Non receipt of interest Pay Order for interest for quarter/ Requisition slip Phone banking Internet banking
month______________________________________________ ATM/ATM dropbox on
Interest not credited for the Quarter/Month of___________ Branch at ___________________________ (Branch name)
Senior citizen interest not received
STATEMENT
TDS
Statement required: From To
TDS Certificate request for the FY
Purpose of request __________________________________
Interest Certificate request for the FY
(Charges applicable as per period of statement)
TDS Certificate not received for FY
Passbook request
Cust. ID
*Request for Duplicate Passbook
15G/15H Form submitted at Branch Statement not received for the period :
on but tax deducted From To
#Signature of the customer (as per Bank records):__________________________________________
------------------------------------------------------------------------------------------------------------------------------------------------------------
ACKNOWLEDGMENT SLIP (TO BE FILLED IN BY THE BANK STAFF)
Received from___________________________________ A/c No: Date:
Nature of request : ________________________________________________________Service request No__________________________
ICICI BANK (Branch Name and Stamp) :__________________________________
Signature Of Bank Official
ICICI/RSPPG/V4.0/0717/LIAB/CRF Page 1 of 2
_____
_____
_____
DEBIT/CREDIT ADVICE REQUEST STANDING INSTRUCTION
Date of transaction : *Amount (in Rs.) Frequency
Amount : From To
Debit A/C No.
SENIOR CITIZEN ACCOUNT UPGRADE
Name
Senior Citizen
Credit A/C No.
Date of birth:
Name
PAN:
(Attach date of birth proof) Standing instruction not executed.
Instruction date at Branch
FUNDS NOT CREDITED TO THE ACCOUNT
TRANSACTION DISPUTE
Amount credited:
Erroneous Credit/Debit in A/c:__________________________
Amount deposited:
Cheque No.
Cash deposited at Branch on
but not credited to A/C Date of transaction:
Amount___________________Drawn on__________________
Salary not credited :
Company Name:____________________________________ Charges debited to account: Amount __________________
Amount:____________________________________________ Date of transaction:
Cash/Cheque Deposited: ATM Dropbox ATM Cash not dispensed from ATM
ATM No._______________Transaction No._______________ Insufficient cash dispensed from ATM
Cheque No.________________ Date Date of transaction:
Amount:_________________Drawn on:__________________ ATM No.:_______________Transaction No.:_______________
Page 2 of 2
Account opened, funds not credited ATM RESPCODE:______________Amount:_______________
Cheque No.________________ Date Amount disputed:_______________(Attach copy of transaction slip)
SB Interest not credited for the month of_______________ CHANGES/ADDITIONS/DELETIONS
ICICI/RSPPG/V4.0/0717/LIAB/CRF
Address change not done: Application given on:
LINKING OF CREDIT CARD
at Branch
I wish to link my credit card to Savings Bank A/C Credit
Card No. Nomination Not registered Not deleted
ACCOUNT NOT OPENED Instruction date at Branch
Mode of operation incorrectly updated:
Form submitted on
Self Either or Survivor Jointly
Branch/Sales Team Date:
Other, please specify __________________________________
Joint applicant's name not included
OTHERS
Joint applicant's name__________________________________
Others (please specify________________________________
Addition/Deletion of Joint A/C.holder(s) not done instruction
given on at__________________Branch
#Signature of the customer (as per Bank records)
Branch Use Only
Declaration by Branch Official – I confirm
Customer called on registered mobile no____________________ and reason for deliverable request confirmed
Employee ID: ______________________________ Date of call: ______________________________ Bank
Seal
Signature of Bank Official: ______________________________ Time of call: ______________________________
Remarks: ______________________________
Internet Banking Password Regeneration, Cheque Book, Stop Payment, Address Change, Balance / Last 10
Transactions, Debit Card PIN Re- generation and many more with 24-hour Customer Care.
Ahmedabad: 07933667777 / 07944455000 Bangalore: 08033667777 / 08044455000 Bhopal: 07553366777 Bhubaneswar: 06743366777 Chandigarh: 01723366777 / 01724445500 Chennai:
04433667777 / 04444455000 Dehradun: 01353366777 Delhi: 01133667777 / 01144455000 Ernakulam: 04843366777 Gurgaon: 01243366777 / 01244445500 Hyderabad : 04033667777 /
04044455000 Jaipur: 01413366777 / 01414445500 Kolkata: 03333667777 / 03344455000 Lucknow: 05223366777 / 05224445500 Mumbai: 02233667777 / 02244455000 Panaji: 08323366777 Patna:
06123366777 Raipur: 07713366777 Ranchi:06513344339 Shimla: 01773366777 Assam: 9864667777 Himachal Pradesh: 9817667777 Orissa: 9692667777 Chattisgarh/Madhya Pradesh:
9098667777 Maharashtra/Goa: 9021667777 Kerala: 9020667777 Jammu & Kashmir: 9018667777 Haryana: 9017667777 Bihar/Jharkhand: 8102667777 West Bengal: 8101667777 Karnataka:
8088667777 Uttar Pradesh/Uttarakhand: 8081667777 Gujarat: 8000667777 Rajasthan: 7877667777 Punjab: 7307667777 Andhra Pradesh/Telangana: 7306667777 Tamil Nadu: 7305667777
ICICI/RSPPG/V4.0/0717/LIAB/CRF Page 2 of 2
