Commercial Program Participants – Support
Contacts
Table of Contents
North America Region Support Contacts ................................................................................................................................ 1
Latin America Region Support Contacts ................................................................................................................................. 1
EMEA Region (Europe Middle East and Africa) Support Contacts .......................................................................................... 2
Asia Pacific Region Support Contacts...................................................................................................................................... 2
North America Region Support Contacts
Country Email Phone Hours (in Local Time)
Canada RATechConnect_CS@ra.rockwell.com +1 440-646-7505 Monday - Friday 8:00AM - 5:00PM EST
United States RATechConnect_CS@ra.rockwell.com +1 440-646-7505 Monday - Friday 8:00AM - 5:00PM EST
E-mails received during business hours are typically answered same day. After hours requests will be prioritized the
next business day.
Latin America Region Support Contacts
Country Email Phone Hours (in Local Time)
Argentina raorderentry_la@ra.rockwell.com +54 11 5554-4080
Bolivia raorderentry_la@ra.rockwell.com 0800-100-915
Brazil (Distributors) RABRCC@ra.rockwell.com +55 11 5189-9400
Brazil (Direct Customers) RABRCC@ra.rockwell.com +55 11 5189-9500
Chile raorderentry_la@ra.rockwell.com +56 2 2290-0701
Colombia raorderentry_la@ra.rockwell.com +57 1 6499632
Mexico ramexcsc@ra.rockwell.com +52 (1) 55 5246 2010
Paraguay raorderentry_la@ra.rockwell.com +54 11 5554-4080
Peru raorderentry_la@ra.rockwell.com +51 1 211-4912
Puerto Rico & Caribe
Trinidad & Tobago raorderentry_la@ra.rockwell.com +1 787-300-6240
Dominican Republic
Venezuela raorderentry_la@ra.rockwell.com +58 212 9490770
E-mails are typically answered within 24 HRS. (Excluding weekends and holidays).
The below table outlines contact information for help with your Rockwell Automation Login Account for users in
the EMEA Region (Europe Middle East and Africa).
EMEA Region (Europe Middle East and Africa) Support Contacts
Country Email Phone Hours
Austria customercaredach@ra.rockwell.com +43 73238909
Belgium EMEACustomerCareBenelux@ra.rockwell.com +32 27168499
Czech Cluster racz@ra.rockwell.com +420 284015901
Denmark radenmark_distribution@ra.rockwell.com +45 43466050
France franceorderentry@ra.rockwell.com +33 161087980
Germany customercaredach@ra.rockwell.com +49 21141553620
+39 0230249577 or
Italy Cs-italy@ra.rockwell.com
+39 0230249578
Netherlands EMEACustomerCareBenelux@ra.rockwell.com +31 102665580
Poland polandorderentry@ra.rockwell.com +48 327208998
Portugal raportugal_csc@ra.rockwell.com +351 214225500
Russia russiaorderentry@ra.rockwell.com +7 4959560464
South Africa customercareza@ra.rockwell.com +27 860762522
Spain raspaincsc@ra.rockwell.com +34 902309330
Sweden racscse@ra.rockwell.com +46 46199478
Switzerland (Deutsch) customercaredach@ra.rockwell.com +41 848000277
Switzerland (Francais) customercaredach@ra.rockwell.com +41 848000278
Switzerland (Italiano) customercaredach@ra.rockwell.com +41 848000279
Turkey CustomerCareTR@ra.rockwell.com +90 4444940
UAE (Middle East) ra_customercare_middleeast@ra.rockwell.com +971 2 6948106
UK rauk_order_management@ra.rockwell.com +44 8702411803
Asia Pacific Region Support Contacts
Country email Phone Hours (in Local Time)
+86 21
China raccgrc@ra.rockwell.com Monday - Friday 8:30AM - 6:00PM
61288288
Taiwan raccgrc@ra.rockwell.com +886 266188244 Monday - Friday 8:30AM - 6:00PM
Hong Kong raccgrc@ra.rockwell.com +852 28874666 Monday - Friday 8:30AM - 6:00PM
India ccareindia@ra.rockwell.com +91 1204671590 Monday - Friday 8:30AM - 6:00PM
Philippines CCareSea@ra.rockwell.com +63 2 705 6488 Monday - Friday 9:00 am to 5:30 pm
+62 21
Indonesia CCareSea@ra.rockwell.com Monday - Friday 9:00 am to 5:30 pm
25545255
Thailand CCareSea@ra.rockwell.com +66 2 936 1500 Monday - Friday 8:30 am to 5:00 pm
Vietnam CCareSea@ra.rockwell.com +84 8 6255 6433 Monday - Friday 9:00 am to 5:30 pm
Malaysia CCareSea@ra.rockwell.com +60 3 8997 6698 Monday - Friday 9:00 am to 5:30 pm
Monday - Thursday 9:00 am to 5:30 pm
Singapore CCareSea@ra.rockwell.com +65 6510 6774
(Friday 9:00 am to 4:00 pm)
Monday - Thursday 6:00 am to 2:30 pm
Pakistan CCareSea@ra.rockwell.com +65 65106772
(Friday 6:00 am to 1:00 pm)
Country email Phone Hours (in Local Time)
Australia ccare@ra.rockwell.com +61 3 9757 1588 Monday - Friday 8:30AM - 5:30PM
New
ccare@ra.rockwell.com +61 3 9757 1589 Monday - Friday 8:30AM - 5:30PM
Zealand
Monday - Friday 8:30AM - 6:00PM Local
Korea korea.customer.care@ra.rockwell.com +82 2 21884488
time
Japan raccjp@ra.rockwell.com +81 332062784 Monday - Friday 9:00 am to 5:30 pm
E-mails are typically answered within 24 HRS. (Excluding weekends and holidays).
