Deep

Carpet Cleaner

USER MANUAL
Model Number: 93170 series

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CONGRATULATIONS,
YOU NOW OWN A
RUG DOCTOR!

Deep down cleaning on:

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Carpets High Traffic Stairs Upholstery Vehicles R

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Areas
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 IMPORTANT SAFETY INSTRUCTIONS
WARNING Please read all instructions before using.
When using an electrical appliance,
TO REDUCE THE RISK OF FIRE, ELECTRIC basic precautions should always be
SHOCK, INJURY OR PROPERTY DAMAGE: followed, including the following:

SAVE THESE INSTRUCTIONS

∆ To avoid scalding or burns, use caution when filling hand hot tap water into the clean
water tank. Do not boil or microwave water to be used in machine.
∆ Do not leave appliance unattended when plugged in or while it is on. Unplug from mains
socket when not in use and before cleaning or servicing.
∆ To reduce the risk of fire and electric shock due to internal component
damage, use only Rug Doctor® cleaning products intended for use with this appliance.
Founded by a professional carpet cleaner in 1972, See the Cleaning Product section of this manual.
∆ Do not allow to be used as a toy. Not intended for use by children age 12 and under.
the first machines were designed and built for
Close attention and adult supervision is necessary when used near children. Do not allow
professional use. A brand was born and soon after, Rug children to place their body parts in or near openings and moving parts.
∆ Use only as described in this manual. Use only Rug Doctor’s recommended products.
Doctor launched the first rental program that made
∆ Do not use with damaged cable or plug. If appliance is not working as it should, has
professional-grade carpet cleaning machines available been dropped, damaged, left outdoors, or dropped into water, stop using and return it to
Rug Doctor.
to the public. More than 40 years later, Rug Doctor has ∆ Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable
grown to become a household name and continues as around sharp edges or corners. Do not run appliance over cable. Keep cable away from
heated surfaces.
the leader in carpet care rental systems with powerful ∆ Do not unplug by pulling on cable. To unplug, grasp the plug, not the cable.
machines and innovative products. ∆ Do not handle plug or appliance with wet hands.
∆ Do not put any object into openings. Do not use if any opening is blocked;
keep free of dust, lint, hair, and anything that may reduce air flow.
∆ Keep hair, loose clothing, fingers, and all parts of body away from openings and
moving parts.
3 Safety Instructions Retain for your records: To save
time if calling Customer Service for ∆ Turn off all controls before unplugging.
4 Parts, Components information about your Rug Doctor® ∆ Use extra care when cleaning on stairs.
5 Tool Caddy Wrap System machine, it is recommended that you ∆ Do not use to pick up flammable or combustible liquids or materials such as petrol,
record your machine information below. solvents, paints or use in areas where they may be present.
6 Getting Ready To
Clean Carpets ∆ Do not use to pick up anything that is burning or smoking, such as cigarettes,
Serial #: matches, or hot ashes.
7 Cleaning Carpets ∆ Do not place in or pick up caustic or toxic materials (Such as, bleach, ammonia, toilet
Model #:
10 Getting Ready To bowl cleaner and drain cleaners) with machine.
Date of Purchase:
Clean Upholstery etc. ∆ Use only on surfaces moistened by cleaning process or small spills. Do not place or
submerge machine in standing water or try to clear flooded areas.
11 Cleaning Upholstery etc.
∆ Do not clean over floor electrical sockets.
14 Troubleshooting ∆ The use of an extension cable is not recommended. Failure to follow the foregoing
15 Replacement Parts instructions may expose the user to the possibility of electric shock, personal injury
Rug Doctor Ltd., Unit 29, Decoy Road
and/or death.
16 Rug Doctor Solutions Timberlaine Trading Estate, Worthing
West Sussex BN14 8ND ∆ When clean water tank runs out stop using and follow instructions to refill.
18 Guarantee Information customerservices@rugdoctor.co.uk ∆ Do not operate without tanks or in any manner inconsistent with above warnings or
www.rugdoctor.co.uk
the operating instructions set forth in this manual.
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 PRODUCT PARTS, COMPONENTS HAND TOOL CADDY SYSTEM

Deep Clean
Activation Your RUG DOCTOR DEEP
Button Comfort
Grip CARPET CLEANER has a HAND
Handle TOOL and REMOVABLE TOOL
CADDY. Designed to easily
Cleaning mode Removable Tool slide on and off the back of
selector / power Caddy the machine handle, the HAND
switch TOOL CADDY can hang on a
Upholstery hook or peg when not in use.
Brush Tool for
stains, stairs Simply slide the TOOL CADDY
and versatile Complete Tool Caddy onto the back of the machine
cleaning Wrap System
to store in one convenient and
Quick release no tangle
mains cable wrap compact package.
Flexible vacuum and
solutions hoses for
compact storage To wrap the HAND TOOL around the HAND TOOL CADDY
Main Carry Handle follow these 4 simple steps:
Easy lift out
CLEAN Water
Tank Handle

Upholstery
Rear Carry Handle -
use only when tanks
1 2
Tool Waste are empty
Port

Easy lift out

WASTE
water tank

Large, carpet friendly

wheels for extra Insert large connector with Wrap the tool hose clockwise
Rotating
Grooming & manoeuvrability hose pointing up into clips. around the caddy 3 times.
Polishing
Brush
Vibrating Deep
Cleaning Brush
3 4
CLEANING SOLUTION

• RUG DOCTOR CARPET DETERGENT WITH

SPOTBLOK® STAIN REPELLENT. Cleans, deodorises,
rejuvenates and protects your carpets. Proven deep
cleaning performance. Protects your carpets against
future stains and spills. Wool friendly and pet safe.
Insert the Hand Tool into place Finally, insert the small connector
• RUG DOCTOR OXY POWER FABRIC CLEANER WITH with the brush facing out. Secure into the opening directly above
OXY ACTION CLEANING BOOSTERS. Specially the tool with the clips locking it the Hand Tool.
formulated to clean and revitalise fabrics and in place.
upholstery leaving them with a fresh clean scent.

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 GETTING READY TO CLEAN CARPETS HOW TO CLEAN / FEATURES

Your RUG DOCTOR DEEP CARPET CLEANER is ready to start cleaning right out of the box. No You’re now ready to deep clean your carpets and rugs. Your RUG DOCTOR DEEP CARPET
assembly required! Follow these simple instructions to start cleaning. CLEANER has innovative features: DUAL CROSS ACTION BRUSHES to clean deep down in
carpet and SUPER BOOST SPRAY which allows you to customise your clean for high-traffic and
heavily soiled areas.
1. Using the HANDLE RELEASE raise the d. The TANK LID is also the “Carpet DUAL CROSS ACTION BRUSHES cleaning. (Fig. 10)
handle to a comfortable position: It will Detergent/Fabric Cleaner” measure. Your Rug Doctor Deep Carpet Cleaner
click into the nearest locking position. Fill the lid with Rug Doctor cleaning uses DUAL CROSS ACTION BRUSHES. Two
You will need to keep the front nozzle in solution to the desired level. For brushes under the machine deep clean all
contact with the carpet at all times when normally soiled carpets fill up to the sides of the carpet fibres. This innovative
pulling machine backwards. (Fig. 6). 60ml mark. For heavily soiled carpets technology deep cleans each carpet fibre,
fill up to the 120ml mark (Fig. 8) then grooms and polishes the carpet to
restore bounce and provide a plush looking
result – all in one cleaning pass.

1. With the machine MAINS POWER CABLE

plugged into a mains socket and the
(Fig10)
socket turned on, turn the machine ON
by pressing the POWER SWITCH down a. SUPER BOOST “OFF”: For lightly soiled
toward the “CARPET” setting. carpets set the SUPER BOOST SPRAY
2. The DUAL CROSS ACTION BRUSHES on the machine to “OFF”. The machine
are activated by the red “DEEP CLEAN” will only then spray cleaning solution
(Fig 6) button on the top of the handle. (Fig. 9) onto the carpet under the machine. As
2. Fill the CLEAN WATER TANK: (Fig 8) you pull the machine backwards, you’ll
a. Remove the CLEAN WATER TANK by e. Pour the cleaning solution into the see the dirty solution from the carpet
gripping the tank HANDLE and lifting CLEAN WATER TANK and replace the being suctioned into the machine.
straight up. (Fig. 7) lid. Turn clockwise to tighten. b. SUPER BOOST “ON”: For moderately/
f. Place the CLEAN WATER TANK back in heavily soiled or high-traffic carpets set
the machine, making sure it is secure. the SUPER BOOST SPRAY selector on
g. Check the black POWER SWITCH in the the machine to “ON”. The machine will
handle to make sure it is in the middle spray additional cleaning solution from
“off” position. This switch is also the the “SUPER BOOST SPRAY” nozzle in
cleaning mode selector. advance of the machine clean.
h. The MAINS POWER CABLE will come 2. Position the machine on carpet and push
wrapped and tied. Release the MAINS (Fig 9) the POWER SWITCH down toward the
POWER CABLE and plug in to a mains a. The Vibrating oscillating brush scrubs all “CARPET” setting.
socket. sides of the carpet pile, deep cleaning 3. Press the “DEEP CLEAN” button on
i. NOTE: The machine was designed with each fibre from the base of the carpet the top of the handle while pulling the
(Fig 7) convenient rotating CABLE WRAP machine slowly and steadily backward
up.
b. Loosen the TANK LID by turning HOOKS to store the CABLE on board b. The Roller Brush grooms and polishes in a straight line. You will see the SUPER
anti-clockwise and remove from the the machine. The CABLE WRAP HOOKS the carpet, restoring it’s bounce and BOOST SPRAY lifting the dirt in advance
machine, set aside. on the handle rotate to easily release leaving it looking clean and plush. Note: of the machine clean. (Fig. 9)
c. Fill the tank with hand hot tap water the mains power cable. Your Rug Doctor Deep Carpet Cleaner 4. Release the “DEEP CLEAN” button
to the “CLEAN WATER FILL LINE”. Use also features Side Brushes for edge approximately 2 steps before ending each
luke warm water only on wool / wool cleaning along carpets. pass to stop cleaning solution as there will
mix carpets. be no vacuuming for the very last part of
DO NOT USE BOILED OR MICROWAVED SUPER BOOST CLEANING the run. Tilt the machine back and push it
WATER IN TANK. Not every carpet needs the same level of forward to the beginning of the next run
deep clean, some need a SUPER BOOST. to start a new backward cleaning pass.
DO NOT USE BOILED OR MICROWAVED WATER IN TANK. Doing so could Use the “SUPER BOOST SPRAY” setting on 5. To clean the area where you stopped the
result in scalding or burns and damage to the machine. Not recommended for the machine for an extra “boost” in cleaning run, position the machine at right angles
use on wool, jute, sisal carpets and rugs. Doing so could damage material and heavily soiled and high-traffic areas. to the cleaning paths you have already
void guarantee on machine. Do not walk on wet carpet. 1. Use the SUPER BOOST SPRAY selector completed and repeat the above.
to choose your desired level of deep
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 HOW TO CLEAN / FEATURES (CONT.)

EMPTYING THE WASTE WATER 5. Rinse the inside of the WASTE WATER rinse, clean and dry before placing back
TANK TANK and replace the WIDE OPENING on the machine.
1. Empty the WASTE WATER TANK before LID, firmly tighten the lid. The WIDE OPENING LID is designed to
the dirty water reaches the “Full Line” 6. Place the tank back on the machine by allow your hand to get inside in order to
(Fig. 11). setting is straight down on the base until it thoroughly clean, rinse and dry so you are
is secure. (Fig. 14) storing a fresh and clean tank. (Fig. 18)

(Fig 16)
5. The TANK LID is also the “Carpet
detergent/fabric cleaner” measure. (Fig.
17). For normally soiled carpets fill up to
the 60ml mark. For heavily soiled carpets
(Fig 11) fill up to the 120ml mark

2. Turn off the machine by pressing the (Fig 14) (Fig 18)
POWER SWITCH into the middle setting. 5. Wheel the machine to a cupboard or
3. Remove the WASTE WATER TANK from other indoor storage place. Use the
the machine by gripping the tank HANDLE REFILLING THE CLEAN WATER HANDLE RELEASE lever to fold down
and lifting straight up. (Fig. 12) TANK the HANDLE for convenient and compact
1. When the unit no longer sprays water out storage. (Fig. 19). Tip: Let the machine
of the sides of the machine, check the brushes dry before putting the machine
CLEAN WATER TANK to see if it’s empty. away.
2. If the CLEAN WATER TANK is empty, turn
off the machine by pressing the POWER
SWITCH into the middle setting. (Fig 17)
3. Remove the CLEAN WATER TANK by
6. Pour the cleaning solution into the CLEAN
gripping the TANK HANDLE and lifting
WATER TANK and replace the lid. Turn
straight up. (Fig. 15)
clockwise to tighten.
7. Place the CLEAN WATER TANK back in
(Fig 12) the machine, making sure it is secure.

4. Unscrew the WIDE OPENING LID and pour

CLEANING UP/STORAGE AFTER
out the dirty water. DO NOT open the
USE (Fig 19)
black rubber tool vacuum connection flap
After you’ve used your RUG DOCTOR DEEP
(Fig. 13). Dirty water should be poured
CARPET CLEANER follow these easy steps
into a toilet or outside drain, do not pour
for quick clean-up and storage for your
into sink or bathtub/shower.
machine.
1. Turn the machine off by pressing the
(Fig 15) POWER SWITCH to the middle “OFF”
setting.
4. Loosen the TANK LID by turning anti-
2. Turn off the mains socket switch. Unplug
clockwise and remove from the machine,
the MAINS POWER CABLE from the mains
set aside (Fig. 16). Fill the tank with hand
socket and wrap it around the ROTATING
hot tap water to the “CLEAN WATER FILL
CABLE HOOKS and secure with the cable
LINE”. Use luke warm water on wool/
tidy clip.
wool mix carpets. DO NOT BOIL OR
3. Empty the CLEAN WATER TANK (if
MICROWAVE WATER.
necessary), rinse, dry and replace on the
machine.
(Fig 13) 4. Empty the WASTE WATER TANK then

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 GETTING READY TO CLEAN UPHOLSTERY, HOW TO CLEAN / FEATURES
MATTRESSES, STAIRS, VEHICLE INTERIORS AND
FRESH STAINS, USING THE HAND TOOL CLEANING WITH THE HAND TOOL
1. Unwrap the HAND TOOL from the CADDY.
(Fig. 23)

SETTING UP/GETTING READY TO

CLEAN USING THE HAND TOOL

1. Position the FOLD DOWN HANDLE as far

back as possible to allow easy access to
the TOOL SPRAY CONNECTION.
2. Fill the CLEAN WATER TANK:
(Fig 26)
a. Remove the CLEAN WATER TANK by
5. With the machine handle tilted as far back
gripping the tank HANDLE and lifting
as possible to allow easy access, connect
straight up. (Fig. 20)
(Fig 23) the red braided hose connector to the
(Fig 21) “TOOL SPRAY CONNECTION” located on
e. Pour the fabric cleaning solution into 2. Open the TOOL VACUUM CONNECTION the side of the top of the machine. The
the CLEAN WATER TANK and replace by pulling open the black rubber flap. O-ring on new machines can be a tight fit
the lid. Turn clockwise to tighten. (Fig. 24) so you may need to wiggle it from side-
f. Place the CLEAN WATER TANK back in to-side while pushing firmly down in order
the machine, making sure it is secure. to ease the coupling into the connection.
3. Rotate the CABLE WRAP HOOK on the Lock the tool into place by rotating
handle to release the mains power cable. clockwise. After a few uses the connection
Unwrap the MAINS POWER CABLE and will ease up. (Fig. 27)
plug in to a mains socket. Making sure the
(Fig 20) POWER SWITCH is in the “OFF” (middle)
position. (Fig. 22)
b. Loosen the TANK LID by turning 1
anti-clockwise and remove from the
machine, set aside. 2

c. Fill the tank with hand hot tap water (Fig 24)
to the “CLEAN WATER FILL LINE”. Use 3. Insert the HAND TOOL vacuum connection 3
luke warm water on wool/wool mix horizontally into the WASTE WATER PORT
fabrics. on the front of the WASTE WATER TANK
DO NOT USE BOILED OR MICROWAVED by lining up the “O” icons on the tank and
WATER IN TANK. the TOOL. If there is any problem fitting (Fig 27)
d. The TANK LID is also the “Carpet this in it is only because it is not being 6. You’re now ready to deep clean your
detergent/fabric cleaner” measure. pushed in at the correct angle. (Fig. 25) upholstery, mattresses, stairs, fabric
Fill the lid with Rug Doctor Oxy Fabric (Fig 22)
vehicle interiors and carpet spots and
Cleaner to the 120ml mark. (Fig. 21)
stains. Turn the machine on by pressing
the POWER SWITCH down toward the
“TOOL” setting. (Fig. 28)

DO NOT USE BOILED OR MICROWAVED WATER IN TANK. Doing so could

result in scalding or burns and damage to the machine. ALWAYS CHECK FOR
COLOURFASTNESS. Do not overwet the carpet. Use luke warm water on wool
and wool blend carpets. DO NOT USE on natural fibre, silk or pure wool oriental (Fig 25)
rugs, hand loomed wool rugs, braided rugs, sisal, sea grass matting or jute
4. Lock the TOOL into place by rotating to
carpets, silk, haitian cotton, brushed corduroy, leather, non colourfast fabrics,
the right, the icon will be straight up.
berber, Flotex, Ryalux carpets, wood effect laminate flooring. Doing so could
(Fig. 26)
damage material and void warranty on machine. Do not walk on wet carpet.
(Fig 28)

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 HOW TO CLEAN / FEATURES (CONT.)

STORING THE UPHOLSTERY TOOL 3. Empty the CLEAN WATER TANK (if
CLEANING WITH THE HAND TOOL ON THE TOOL CADDY necessary), rinse, dry and replace on the
(CONT) 1. The Tool Caddy is labelled so you can machine.
7. Position the HAND TOOL well in front of wrap the upholstery tool hose securely 4. Empty the WASTE WATER TANK then
the area or stain you want to deep clean. for storage. See the comprehensive rinse, clean and dry before placing back
8. Squeeze the “SPRAY” trigger on the instructions on wrapping the tool caddy on the machine base. The WIDE OPENING
handle to begin cleaning. (Fig. 29) on page 5. (Fig. 31) LID is designed to allow your hand to get
inside in order to thoroughly clean, rinse
and dry so you are storing a fresh and
clean tank. (Fig. 33)

(Fig 29) (Fig 31)

9. While squeezing the trigger, move the tool 2. The TOOL CADDY can be easily removed
back and forth over the area you want to and replaced on the unit. Simply lift up to
(Fig 33)
clean, making sure to press the suction remove. To replace back on the unit, align
nozzle down into the surface. (Fig. 30) the connection hooks on the back with 5. Ensure that the black rubber flap is
the connection inlets on the back of the pressed firmly back into the WASTE
HANDLE and push down to secure. WATER TANK to form a seal.
(Fig. 32) 6. Wheel the machine to a cupboard or other
indoor storage place. Use the HANDLE
RELEASE lever to fold down the HANDLE
for convenient and compact storage.
(Fig. 34)

(Fig 30)
10. Release the “SPRAY” trigger when area
is cleaned. Excess water can be removed
by making additional passes with the tool (Fig 32)
without squeezing the “SPRAY” trigger. CLEANING UP/STORAGE AFTER USE
This may allow faster drying. After you’ve used your RUG DOCTOR DEEP
11. Leave the machine on for 15 seconds CARPET CLEANER Upholstery Tool follow
after cleaning to allow for all of the dirty (Fig 34)
these easy steps for quick clean-up and
solution to be collected into the WASTE storage for your machine.
WATER TANK. 1. Turn the machine off by pressing the
EMPTYING THE WASTE WATER POWER SWITCH down toward the “OFF”
TANK setting.
See instruction on Page 8 2. Turn off the mains socket switch. Unplug
REFILLING THE CLEAN WATER the MAINS POWER CABLE from the mains
TANK socket and wrap it around the ROTATING
See instruction on Page 8 CABLE HOOKS.

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 TROUBLE SHOOTING REPLACEMENT PARTS

Problem Possible Reason How to Fix Accessories and replacement parts are available for your RUG DOCTOR DEEP CARPET
No Power Mains Power Cable not plugged Plug Mains Power Cable into CLEANER by calling Rug Doctor Customer Service on 01903 235558 or visiting
in mains socket
www.rugdoctor.co.uk.
Mains power switch not Turn on mains power switch
switched on
Select CARPET or TOOL at the
Cleaning mode not selected POWER SWITCH. Replacement Parts Image Part #
No / Low Spray Not pressing spray trigger Press spray trigger
Waste Water Tank Assembly 93278
Clean Water / solution tank is Fill Clean Water tank with
empty or low water and solution
Clean Water tank is not seated Lift Up Clean Water tank, and
or installed correctly place back into position
Spray is clogged Clean spray tip
No / Low Suction Dirty Water / collection tank Empty Dirty Water /collection
Is full tank
Dirty Water / collection tank is Lift Up Dirty Water /collection
not seated /installed correctly tank and place back into Clean Water Tank Assembly 93279
position
Rotating Brush Not Pressing Deep clean Press Deep clean Button on
Doesn’t Rotate Button Handle
If something gets lodged in Turn Unit off at both POWER
the brush roll, Brush will stop SWITCH & mains before
rotating removing obstruction. Turn
machine back on to reset.
Vibrating Not Pressing DEEP CLEAN Press DEEP CLEAN Button on
Oscillating Brush Button Handle
doesn’t vibrate or Upholstery Tool 93270
oscillate If something gets lodged in Turn Unit off at both POWER
the brush roll, Brush will stop SWITCH & mains before
rotating removing obstruction. Turn
machine back on to reset.
No/Low Spray from Not Pressing Spray Trigger Press Spray Trigger
the Hand Tool
Red braided hose connector Make sure symbols are aligned
not installed correctly into Tool when installing and push
Spray Connection firmly down. You may need
to wiggle the connector from
side to side whilst pushing
down when machine is new. Basic Tool Caddy 93271
Clean Water/Solution Tank Fill Clean Water Tank with
Empty/Low Water and Solution
Clean Water Tank Is Not Lift Up Clean Water tank and
Seated/Installed Correctly place back into position
No/Low Suction Dirty Water/Collection Tank Is Empty Dirty Water/Collection
from the Hand Tool Full Tank
Dirty Water/Collection Tank is Lift Up Dirty Water/Collection
Not Seated/Installed Correctly tank and place back into
position
TOOL VACUUM CONNECTOR
not fitted horizontally into the Make sure symbols are aligned
Tool Vacuum Connection when installing and that
the connector is installed
horizontally.

Please call Customer Services on 01903 235558 if problem is not resolved

Please do not return this product to the store.

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 RUG DOCTOR CLEANING SOLUTIONS

1 Litre 2 Litres 4 Litres 500ml 500ml

Rug Doctor Carpet Detergent 1 Litre / 2 Litres / 4 Litres Spot & Stain Remover High Foot Traffic Cleaner
Contains SpotBlok® carpet shield to protect your carpets from future spills and stains. A Which? Best Buy Carpet Stain Remover A pre-treament for cleaning heavy traffic
1 litre cleans up to 2 rooms / 2 litres cleans up to 4 rooms / 4 litres cleans up to 8 rooms that is specially formulated to remove spots areas on carpets. It helps to lift and loosen
and stains. Can also be used as a pre- ground in dirt and soiling and is especially
treatment to machine cleaning. effective on greasy and oil based stains.

1 Litre 500ml 500ml 500ml

Oxy Power Fabric Cleaner Oxy Power Stain Remover Urine Elminator Odour Remover
Contains oxygen boosters to clean and A Which? Best Buy Carpet Stain Eliminates foul odours in carpets and Eliminates foul odours in carpets and
revitalise fabrics and upholstery without Remover that lifts the toughest stains from upholstery left by pet accidents and nappy upholstery. The enzymatic process
over-wetting them, giving a professional carpets and upholstery. Works on dried overflows. Removes the hard urine crystals eliminates most foul odours. Can be used by
result every time. Use with the hand tool in stains and can also be used as a pre- from dried in stains. Can also be used as a itself or mixed with the cleaning solution in
and it will leave your fabrics fresh with a treatment to machine cleaning. pre-treatment. the machine.
clean scent.

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 GUARANTEE INFORMATION

What Does This Guarantee Cover / How Long Does The Guarantee Last 2.4. Rug Doctor does not exclude or limit in any way its liability for:
1.1. Rug Doctor guarantees to the original purchaser for a period of 2 years from the (a) death or personal injury caused by its negligence or the negligence of its
date of purchase (“Guarantee Period”), the machine supplied by Rug Doctor and employees, agents or subcontractors;
every component part thereof (collectively, “Machine”) shall be free from material (b) fraud or fraudulent misrepresentation;
defects. However, this guarantee is subject to Clauses 1.2, 1.4 and 2.4 and does not (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979
apply in the circumstances described in Clause 2.1. (title and quiet possession);
1.2. Subject to Clause 2.1, if: (d) breach of the terms implied by sections 13, 14 and 15 of the Sale of
(a) you give notice (in accordance with the “How Do I Get Service Under This Goods Act 1979 (description, satisfactory quality, fitness for purpose and
Guarantee” section below) to Rug Doctor during the Guarantee Period samples); and
within a reasonable time of discovery that the Machine has a material (e) defective products under the Consumer Protection Act 1987.
defect; and Expenses
(b) Rug Doctor is given a reasonable opportunity of examining the Machine; If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within
and thirty (30) days of delivery, Rug Doctor will pay the delivery charges both from and back
(c) you (if asked to do so by Rug Doctor) return the Machine to Rug Doctor’s to you. However, you will be responsible for paying any delivery charges for Rug Doctor
place of business, payment for which will be in accordance with the sending the Machine back to you if the Machine is not considered by Rug Doctor to have
“Expenses” section below; a material defect.
Rug Doctor will repair or replace the Machine without further charge. Thereafter, you may be required to send the machine to Rug Doctor should repairs be
1.3. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period of required during the Guarantee Period. You will be responsible for paying any delivery
2 years from the date of delivery of that replacement) and any repaired Machine charges for sending the Machine to and from Rug Doctor for repairs occurring under the
(for the original Guarantee Period) supplied by Rug Doctor. guarantee and within the Guarantee Period and after the initial thirty (30) days.
1.4. This Guarantee is given in addition to, and does not affect, your legal rights in How Do I Get Service Under This Guarantee?
relation to the Machine that is faulty or not as described. Advice about your legal TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer Support
rights is available from your local Citizens’ Advice Bureau or Trading Standards Team on: 01903 235558 (9.00 am to 5.00 pm Mon - Fri) or e-mail
office. customerservices@rugdoctor.co.uk. Rug Doctor will need the following information
What The Guarantee Does Not Cover in order to assist you: your name, address and telephone number, product model and
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising serial number, proof of purchase showing date and place of purchase. Please explain the
from: nature of the problem. Rug Doctor will review all the facts involved and advise you as
to recommended procedure. We recommend you keep the original carton and packing
(a) any further use of the Machine made by you or any third party after giving materials.
notice in accordance with Clause 1.2;
Rug Doctor Ltd, Unit 29, Timberlaine Trading Estate Decoy Road, Worthing, West
(b) your failure, or that of any third party, to follow Rug Doctor’s oral or written Sussex BN14 8ND
instructions (including but not limited to the User Guide supplied with the E-mail: customerservices@rugdoctor.co.uk Web Site: www.rugdoctor.co.uk
Machine) as to the storage, use and maintenance of the Machine (as to the
latter, for best operating efficiency and cleaning, use of only Rug Doctor
Unauthorised Use
cleaning products is recommended); For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden
and would result in you being unable to rely on this Guarantee. This Guarantee gives you
(c) any alteration or repair, or attempted alteration or repair, by you or any
specific legal rights. We hope you enjoy your Portable Spot Cleaner cleaning experience.
third party of the Machine without the written consent of Rug Doctor;
(d) fair wear and tear, wilful damage, negligence by you or any third party,
accident, improper use and abuse, or abnormal storage or working You can register your Rug Doctor® Deep Carpet Cleaner machine at
conditions; or www.rugdoctor.co.uk
(e) use by you or any third party of the Machine in any way or at any time for
rental purposes.
2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss
or damage that you suffer that is a reasonably foreseeable result of its breach of
the terms or its negligence, but Rug Doctor shall not be responsible for any loss or
damage that is not reasonably foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree
not to use the Machine for any commercial, business or re-sale purpose, and
Rug Doctor has no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.

18 01903 235558 rugdoctor.co.uk rugdoctor.co.uk 01903 235558 19

 Deep
Carpet Cleaner

EEC Statement of Compliance

Manufacturer/EEC importer: Rug Doctor, LLC, hereby on our own responsibility, declare
that the product 93170 Deep Carpet Cleaner has been manufactured in compliance with the
following Directives:
Safety: using the following transposed harmonised European Standards and technical
specifications: IEC 60335-2-2
The Low Voltage Directive EMC: 2004/108/EC Electromagnetic Compatibility Directive and
subsequent amendments

Waste electrical products should not be disposed of with household waste.

Please recycle where facilities exist.
Check with your Local Authority or retailer for recycling advice.

71495 © 2015 Rug Doctor, LLC – All rights reserved.