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Example KPI's: Description Bench Mark

This document lists key performance indicators (KPIs) for an organization across several categories: prefix services, people, processes, and progress. Some KPIs measure totals like the number of executed shifts or visitor registrations. Others track percentages like the percentage of employees with valid certifications or the percentage of regular checks completed. Benchmark targets are provided for many of the KPIs to monitor performance.

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122 views2 pages

Example KPI's: Description Bench Mark

This document lists key performance indicators (KPIs) for an organization across several categories: prefix services, people, processes, and progress. Some KPIs measure totals like the number of executed shifts or visitor registrations. Others track percentages like the percentage of employees with valid certifications or the percentage of regular checks completed. Benchmark targets are provided for many of the KPIs to monitor performance.

Uploaded by

skrajnish
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Example KPI’s

Description Bench
mark
Prefix Services
# Executed shifts - The sum of the executed shifts.
# Visitos registrations - The sum of all access registrations,
# Site rounds The sum of the executed rounds.
# Workstate tickets The sum of all registrated WorkState tickets
# complaints due to Workrate. << Min The sum of the complaints duet o Workrate
Average # visitors per day. The average number of access per day based on weekdays

PEOPLE
Valid BHV 95,0% Percentage of employees that have renewed their BHV certificate within 2
years during the executing of their shift. All employees are BHV (and AED)
certified.
Valid Security license 100,0% Percentage of employees with a valid security license during the executing of
their shift
Distribution Fixed / Flex tbd Distribution Fixed and Partimer employees based on executed shifts
# Trainings (5 per year) 100,0% Number of trainings held in the last 12 months

Percentage present on training 95,0% Percentage of employees that are present on training in the last 12 months.

PROCES
Percentage regular checks 98% Average value of planned checks
% key checks 98% Percentage of executed key checks
% CCTV-checks 98% Percentage executed CCTV-checks
% SHIFT-handover 98% Percentage executed compliant shift handovers
% ticket registrations relative to visitors 99% Percentage of access regustrations without issues. (1 – average percentage of
registrations incidents ) ||
% not announced persons <1% WS-tickets not announced persons relative to total number of access
registrations.
% security incidents <1% WS-tickets security incidenten relative to total number of access registrations.
% not WS "other" tickets <1% Percentage of not categorized tickets relative to total number of tickets
% HSE-tickets. <1% Percentage HSE-tickets relative to total number of access registrations.
% complaints relative to visitors. <1% Percentage complaints relative to total number of access registrations.

Initials …………. …………. 1


Norm
PROGRESS
% mom tickets (relative to non- gen Percentage van mom tickets (minutes operations meeting) relative to non general
remark tickets) remarks tickets
% mom-tickets with owner 100% Percentage of mom tickets with owner.
% mom tickets closed within Percentage of mom tickets closed within the deadline
deadline
% Bi weekly meetings (6 per Q per 100% Percentage of van Bi-Weekly operations meeting 2 meetings per month per
datacenter) datacenter
% positive in sample testing Percentage of correct results from sample testing. 25 access samples.
1 per The sum of updates/reviews of the Workinstructions ( 1 month)
# Work instruction update month

< 30 Average time between creating and closing of a WorkState ticket


Average lead time MOM-ticket
days

Changes to the KPI’s are done in mutual consent.

Initials …………. …………. 2

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