Management Processes
Quality Corrective & Customer
Business Management Internal Operating Preventive Satisfaction
Planning Review Audits System Action Measurement
(QOS) (CAPA) (CSM)
- Feedback
Policies, - Complaints
Objectives & Product Conformance Data - Audit Results
Resources Process Performance Data - Returned Product
Supplier Performance Data - CAPA Status
Key Product Realization Processes
Market
Analysis
Product Process
Product and Process Feedback, Assessment First-Article Inspection (FAI) Sample
Design & Design &
Validation and Corrective Action Part Approval Process (PPAP) Product
Development Development
New Product
RFQ
CUSTOMER
CUSTOMER
Cost
Estimating
Quote
Contract Order Incoming Inventory Inspection Finished
Order Purchasing Receiving Scheduling Manufacturing Shipping
Review Entry Inspection Management & Testing Product
Customer-Supplied Product
Advanced Control of
Document Tooling & Human Information Material
Control of Supplier Facilities Quality Monitoring & Accounting Control of
& Data Equipment Resources Technology Review Board
Records Management Management Planning Measuring (AR/AP) NCP
Control Maintenance (HR) (IT) (MRB)
(AQP) Equipment
Support Processess