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Complaining:: Responding To Good News

The document provides phrases for responding to good news and bad news, as well as phrases for complaining, making requests, expressing lack of understanding, and asking for clarification. For good news, suggested responses include "Wow, that sounds exciting!" and "Congratulations!". For bad news, responses include "I'm sorry to hear that" and "That must be awful". Phrases for complaining involve stating the problem, such as "I have a complaint to make" or "There is a problem with...". Requests can be made by asking "Can you..." or "Could you...". Expressing lack of understanding involves saying "I don't understand" or "Could you explain?". Clarification can be requested by asking "What do you

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Rahhal Ajbilou
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64 views1 page

Complaining:: Responding To Good News

The document provides phrases for responding to good news and bad news, as well as phrases for complaining, making requests, expressing lack of understanding, and asking for clarification. For good news, suggested responses include "Wow, that sounds exciting!" and "Congratulations!". For bad news, responses include "I'm sorry to hear that" and "That must be awful". Phrases for complaining involve stating the problem, such as "I have a complaint to make" or "There is a problem with...". Requests can be made by asking "Can you..." or "Could you...". Expressing lack of understanding involves saying "I don't understand" or "Could you explain?". Clarification can be requested by asking "What do you

Uploaded by

Rahhal Ajbilou
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Complaining: Responding to good news

 I have a complaint to make. ...  Wow, that sounds exciting !


 Sorry to bother you but...  That’s great !
 I'm sorry to say this but...  How fantastic !
 I'm afraid I've got a complaint  What fantastic / good / brilliant / great /
about... wonderful / splendid news!
 I'm afraid there is a slight problem  That's good / brilliant / great / wonderful /
with... splendid news!
 Excuse me but there is a problem  That sounds like great news!
about...  Congratulations!
 I want to complain about...  That’s wonderful / fantastic!
 I'm angry about...  I’m glad to hear that!
 Great news!
make a request by using:  Incredible!
 Superb!
 can you ...?  Sounds great!
 could you ...?  Lucky you!
 will you ...?  Oh, how wonderful!
 would you mind ...?  I can’t believe that!

lack of understanding Responding to bad news

 I beg your pardon?  I’m awfully sorry that…


 I beg your pardon, but I don't quite  I’m sorry to hear that..
understand.  I’m sorry to hear such terrible news.
 I'm not quite sure I know what you  My goodness!
mean.  I can’t believe it!
 I'm not quite sure I follow you.  Poor you!
 I don't quite see what you mean.  I do sympathize with you.
 I'm not sure I got your point.  Please, accept my deepest sympathy.
 Sorry, I didn't quite hear what you  I know how you must be feeling.
said.  That must be awful
 Sorry, I didn't get your point.  Oh, dear !
 I don't quite see what you're getting  Too bad !
at.  That’s awful / a pity / unfortunate.

ask for clarification

 What do you mean by...?


 Do you mean...?
 Could you say that again, please?
 Could you repeat please?
 Could you clarify that, please?
 Would you elaborate on that , please?
 Could you be more explicit?
 Could you explain what you mean
by...?
 Could you give us an example?
 I wonder if you could say that in a
different way.
 Could you put it differently, please?
 Could you be more specific, please?

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