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MEC 531 Mechanical Engineering Design 1 Assignment 1: Universiti Teknologi Mara Fakulti Kejuruteraan Mekanikal

This document is an assignment for a Mechanical Engineering Design course at Universiti Teknologi MARA. It discusses student Muhammad Fadhil Aiman Bin Abdul Rahman's choice of a Toyota Innova as the product for analysis using a Kano model diagram and customer satisfaction indicators. It includes a table comparing the chosen Toyota Innova to two other vehicles, the Perodua Alza and the Proton Exora. The assignment contains sections on introduction, Kano diagram, list of indicators, comparison table, discussion, conclusion, and references.

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Fadhil Aiman
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775 views4 pages

MEC 531 Mechanical Engineering Design 1 Assignment 1: Universiti Teknologi Mara Fakulti Kejuruteraan Mekanikal

This document is an assignment for a Mechanical Engineering Design course at Universiti Teknologi MARA. It discusses student Muhammad Fadhil Aiman Bin Abdul Rahman's choice of a Toyota Innova as the product for analysis using a Kano model diagram and customer satisfaction indicators. It includes a table comparing the chosen Toyota Innova to two other vehicles, the Perodua Alza and the Proton Exora. The assignment contains sections on introduction, Kano diagram, list of indicators, comparison table, discussion, conclusion, and references.

Uploaded by

Fadhil Aiman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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UNIVERSITI TEKNOLOGI MARA

FAKULTI KEJURUTERAAN MEKANIKAL

Program : BACHELOR OF ENGINEERING (HONS) MECHANICAL


Course : MECHANICAL ENGINEERING DESIGN 1
Code : MEC 531
Lecturer : Dr Nor Fazli Abdul Manan
Group : EMD5M7A
Student Name : MUHAMMAD FADHIL AIMAN BIN
ABDUL RAHMAN
Student ID : 2018693962

MEC 531
MECHANICAL ENGINEERING
DESIGN 1
ASSIGNMENT 1
TABLE OF CONTENT

CONTENT PAGE

TABLE OF CONTENT 2

1.0 INTRODUCTION 3

1.1 PRODUCT CHOSEN AND JUSTIFICATION 4

2.0 KANO DIAGRAM 6

3.0 LIST INDICATOR 7

3.1 TABLE OF COMPARISON 8

4.0 DISCUSSION 9

5.0 CONCLUSION 10

6.0 REFERENCES 11
6.0 REFERENCES

1. The Complete Guide to the Kano Model (2018). Retrieved October 23, 2019, from
https://foldingburritos.com/kano-model/.

2. KanoModel of satisfication (2017). Retrieved October 23, 2019, from


https://www.isme.in/kano-model-of-customer-satisfaction-and-its-importance/.

3. Venkitaraman, R.K, Jaworski, C. (1993), Restructuring customer satisfaction


measurement for better resource allocation decisions: an integrated approach, Fourth
Annual Advanced Research Techniques Forum of the American Marketing
Association, June.

4. Cadotte, Ernest R.; Turgeon, Normand (1988). Dissatisfiers and satisfiers:


suggestions from consumer complaints and compliments (PDF). Journal of
Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

5. BUDYNAS, R. I. C. H. A. R. D. G. (2019). Shigleys Mechanical Engineering Design. S.l.:


MCGRAW-HILL EDUCATION.
Product Chosen
1. Toyota Innova 2.0E (A) (2018)

2. Perodua Alza 1.5 S AT (2018)

3. Proton Exora 1.6 Executive CVT (2019)

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