Shaik Arshiya Anjum
Plot no: 870,871, flat no: 201, 3rd floor Mobile No. : +91 9963777144
Platium heights, HMT Swarnapuri colony, Miyapur, E-mail: arishyaanjum1995@gmail.com
Hyderabad -500049.
OBJECTIVES
Seeking a challenging position in software development with the state-of-the-art technology where my
analytical, problem solving skills, experience and application knowledge can be put in for the successful
execution of the project.
PROFESSIONAL SUMMARY:
2 Years of experience as Software Developer in software design,analysis,development,testing and
o Implementation of web and client-server applications using Microsoft Technologies.
Hands on in application development using with C#, Web Forms in ASP.NET using C# as the code-
behind language and ADO.NET as the Database data consumer.
Extensive experience in design and development of applications using.NET Experience in Web Services
Experience in writing Stored Procedures using MS SQL Server 2000/2005
Ability to learn & develop using new technologies quickly
Good work ethics with excellent communication and interpersonal skills.
Strong Analytical and programming skills in using technology to develop effective complex business
solutions.
WORK EXPERINENCES:
AVIVO MEDIA pvt ltd. - Time Span: Hyderabad Since Aug 2017 – Present.
Brief Job Description:
.NET Developer :-
Involved in Requirement gathering and design document.
Developed web forms in ASP.NET using C# as the code-behindlanguage and LINQ as the SQL data
consumer
Used ADO.NET objects such as Data Adapter, Data Reader, Dataset and Data List for reading/updating
records in the database.
Developed according control with Data List controls.
Developed master pages.
Developed Ajax Controls.
Involved in creation of stored procedures in MS SQL Server 2005.
Unit testing module level
Client Support Specialist
o Resolving client queries via email and calls, expert in General Ledger and Self Service queries.
o Ensure that deadlines of all client critical projects are met.
o Capacity planning for Peak & Non Peaks.
o Coordinating site wide issues with the leaders for process improvement.
o Aligning with key business partners to serve clients to ensure satisfaction and profitability by
improving business processes.
o Rapidly resolving client queries in response to outbound phone calls and emails
o Continuously improving processes and service
o Building strong working relationships with client contacts
o Resolving client queries, issues and requests to their satisfaction within agreed service levels
o Identifying, suggesting and implementing service, process and product improvements
o Managing email case loads whilst being available to answer client phone queries
o Managing client expectations with regard to case resolution timescales
o Resolving client email queries, issues and requests in relation to the Freedom and HR.net
payroll applications to client satisfaction and meeting quality and delivery targets
o Contacting clients by phone and CRM system: to ensure full and joint understanding of the
query, issue or request; to keep updated on progress and ensure resolution fully meets their
needs
o Managing all ongoing cases through to conclusion
o Escalating client queries, issues and requests that cannot be resolved after a full and thorough
investigation has been completed and all possible solutions explored
o Contributing to root cause analysis and implementing solutions to prevent reoccurrence of
client queries, issues and requests
o Actively manage own knowledge and skills to meet task productivity and quality standards in
addition to sharing with the rest of the client support Hyderabad team.
o Identifying service, process and product improvements
o Proactive contact to clients to offer additional help and support
o Ability to multitask and organize a large volume of concurrent work in order to achieve
productivity targets
o Analytical approach to problem solving and decision making.
Technical Skill:
Language : ASP.NET(ASP.NET 4.0, C# 4.0), C.
Databases : SQL SERVER 2008 R2, M.S. Access
Operating System : Windows 7,8.10
Design Languages : HTML,CSS,XML
Package & Tools : MS-Office, Visual Studio 2010
Databases& Tools : MS-SQL Server 2005, Visual Studio 2005,
Visual Studio 2008.
Key Strength:
Strong analytical problem determination/solving skills
Excellent communication skills, both verbal and written
Ability to work independently and within a team.
Willingness to learn.
Self-motivated and Goal Oriented.
Flexibility and adaptable.
Academics:
B.Com (Computers) from Andhra University
CEC from Board of Intermediate – Resonance Junior College –Khammam.
Excellent High School – SSC – State Board, Manugur
Personal Information:
Name : Shaik Arishiya Anjum
Father’s Name : Shaik Khaja
Date of Birth : 13th September 1995
Sex : Female.
Marital Status : Married
Languages Known : English, Hindi and Telugu.
Hobbies : exploring technical topics on internet, watching movies.
Permanent Address : Plot no: 870,871, flat no: 201 , 3rd floor, Platinum heights,
HMT Swarnapuri colony, Miyapur,
Hyderabad -500049
Contact No : +91-9963777144
DECLARATION
I hereby declare that all the above information is correct
Date:
Place: Hyderabad (Shaik Arshiya Anjum)
