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Induction Insights for AJ Turbo Staff

During the first week of his induction, the author was introduced to various departments and processes at AJ Turbo & Diesel, including an overview of the company from senior management, introductions to workshop staff, demonstrations of machinery, and training on administrative, sales, and operations duties. The author identified several areas for potential improvement, such as improving cleanliness, establishing pricing guidelines and a parts database, and increasing productivity and marketing efforts. The author hopes to gain more detailed product and process knowledge to be effective in the new role of Technical Sales Officer.

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2K views3 pages

Induction Insights for AJ Turbo Staff

During the first week of his induction, the author was introduced to various departments and processes at AJ Turbo & Diesel, including an overview of the company from senior management, introductions to workshop staff, demonstrations of machinery, and training on administrative, sales, and operations duties. The author identified several areas for potential improvement, such as improving cleanliness, establishing pricing guidelines and a parts database, and increasing productivity and marketing efforts. The author hopes to gain more detailed product and process knowledge to be effective in the new role of Technical Sales Officer.

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INDUCTION TRAINING REPORT

TO: MR. B. FUNANI (GM OPERATIONS)

FROM: B. T. GANYO (AJ Turbo & Diesel)

DATE: 11 January 2012

During the first week of my induction I was introduced to the following;

ACTIVITY RESPONSIBLE PERSON


• General Overview of MAOL and Introduction Mrs Kazembe and Mrs Dube
to Head Office employees

• Introduction to AJ Turbo staff Mr Mpindiwa and Mr Zvidzwa

• Workshop Familiarisation Mr Mpindiwa, Mr Zvidzwa and


o Turbo, Diesel and Electrical Sections Workshop Staff
o Machinery
 Hartridge Range
 Turbo Balancing
 Rabotti Testing Machine
o General Processes Involved
o Sandblasting Area
o Compressor
o Cleaning Area
o Storerooms

• Administrative Duties Vincent, Mr. Zvidzwa


o Receiving Jobs and Recording them
o Preparing Quotations
o Receipting
o Daily Sales Reports
o Switchboard Operation
o Filing
o Debtors

• Sales Vincent, Mr Zvidzwa


o Receiving Customers
o Invoicing
o Negotiating
o Following up on jobs
o Despatch of Completed

• Operations Mr Mutokonya, Tichaona, Oswell, Mr


o Troubleshooting Turbo faults Zvidzwa
o Troubleshooting Pumps
o Quality Control
o Basic Workflow (See flowchart Below)
Possible Areas of Improvement Identified and suggestions

• Cleanliness – Offices and reception need to be cleaned regularly


• Pricing Guidelines should be improved and available to Sales
• Parts and Price database needs to be established
• Improved recording of job information to enable future analysis of trends
• Daily Staff planning exercise needed to establish what work is in progress and what action
has to be taken in the workshops
• Low capacity utilisation – Increase productivity and volumes
• Over reliance on walk in customers – aggressive marketing needed
• Revision and development of warranties and other documentation used by the company
• Competitor analysis – what are they doing right that we are not? Best Practices
• Full Profile of the division and its Product Portfolio needs to be developed

Other

• New Printer and Copier need (Slow service due to speed of dot matrix printer)
• Dust Coats or Worksuits for sales staff
• Some Customers don’t accept manual invoices – Computerised invoicing

This and other issues we may discuss is what I have learnt in the first week of my induction and I
hope to have more detailed product and process knowledge so as to enable me to be effective in the
position of Technical Sales Officer. My gratitude is to all the staff at Mike Appel and AJ Turbo &
Diesel who continue to support and provide valuable knowledge to me during this period.

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