Internship Report On

“First Security Islami Bank Ltd”

“A study on the recruitment and selection process in
First Security Islami Bank Limited.”

Submitted to:
Ms. Reem Quashem
Course Instructor
BRAC BUSINESS SCHOOL
BRAC UNIVERSITY

Submitted by:
Md. Abu Taher
Id: 10204069
BRAC BUSINESS SCHOOL
BRAC UNIVERSITY
 LETTER OF TRANSMITTAL

30th April 2015

Ms. Reem Quashem

Course Instructor

BRAC BUSINESS SCHOOL

BRAC UNIVERSITY

Subject: Submission of internship report on First Security Islami Bank Ltd

Dear Madam,
I am pleased to prepare my internship report and submit to you on “Recruitment and selection
process of First Security Islami Bank Limited”. It was a great opportunity for me to complete
the internship from First Security Islami Bank Ltd. It is my pleasure to carry out the
internship report under your supervision.

For my internship report, I do focus on recruitment and selection process of First Security
Islami Bank limited. In my report I do try my level best to present how do they recruit and
select employees for different position in First Security Islami Bank Limited.
I hope that this internship report will be of great value to you.
Thank you.

Sincerely

Md. Abu Taher

Id: 10204069

BRAC BUSINESS SCHOOL

BRAC UNIVERSITY

Page i
 ACKNOWLEDGEMENT

I would like to express my gratitude to my honorable academic supervisor and instructor

Reem Quassem for her constructive supervision and instructions. Because of her kind
supervision and guidance I am able to complete my internship report properly.

I am also thankful to all the personnel of First Security Islami Bank of Mohakhali branch for
the kind support. It was a great opportunity for me to work practically with the corporate
personnel of First Security Islami Bank. Specially, I express my gratitude towards Mr. Abul
Kashem vice president of First Security Islami Bank Ltd Mohakhali Branch, I also give
thanks Mr. Masud Hossain, (Operation Manager, First Security Islami bank Ltd Mohakhali
Branch), S.M Arif Khan (Officer) and, Mr. Istiak Al Anis (Officer) whose gave me all the
support that I needed to prepare my internship report.

I would also like to thank HRD Rasel Khan (Officer) for his kind support towards my
internship and reports.

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 EXECUTIVE SUMMARY

Human resource management also known as people management is one of the most
important department in every organization. Human resource management includes some key
tasks like job analysis, recruitment, selection, training, compensation, and performance
appraisal. It helps an organization to fill its key position with appropriate employee and
ensure their highest productivity by proper training, appraising and motivation. After
complete my internship I make a report on recruitment and selection process of First Security
Islami Bank Limited. It is based on my theoretical and practical knowledge.

First of all, I describe Introduction part of my report. The introduction covers the background
of the study, objective, scopes, limitations of the report, literature review, and methodology.
After that I have describe the overview of First Security Islami Bank Limited, the bank
profile, vision, mission, and strategies. Corporate information of board of directors, products
and service, organizational structure, my job responsibilities as an intern, findings &
recommendations has been given gradually. This report outlines some key issues of human
resource management in First Security Islami Bank Limited. Recruitments start with the job
analysis process by the HR personnel of the bank. First Security Islami Bank Limited is a
large organization with its 137 branches and more than 2000 employees. The recruitment
process of First Security Islami Bank limited is centralized. All the employees need to recruit
or terminate, are done by the Human Resource Management department. Except human
resource management department, branch personnel of the bank cannot recruit their
employees. The recruitment can be internal or external and it depends on positions they need
to feel the vacancy. The process of recruitment which includes, job advertising, written test,
interview, medical test, job offer, bond sign and etc. Human resource department also ensure
the training program and performance appraisal. Finally I add a small recommendation which
may be helpful for the bank.

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iii
 Table of content

Serial no. Contents Page no.

Cover page None
Letter of transmittal I
Acknowledgement II
Executive Summary III
Table of Content None
Chapter 1: Introduction
1.1 Introduction 1
1.2 Origin of the report 2
1.3 Objective of the report 2
1.4 Scope of the study 2
1.5 Methodology 3
1.6 Limitations of the study 4
Chapter 2: Organizational Review
2.1 History 5
2.2 Vision 5
2.3 Mission 5
2.4 Strategies 6
2.5 SWOT analysis 6-8
2.6 Corporate information 8-9
2.7 Shariah board 9-10
2.8 Organization Hierarchy 11
2.9 Departments 12
2.10 Products 12
2.11 Online banking 13
2.12 Mobile banking 13
2.13 SMS banking 1
2.14 ATM banking 13
2.15 Utility bills 14
2.16 Accounts opening 14
2.17 Cheque book house 14
2.18 Account closing 14
2.19 Cash section 15
2.20 Remittance 15-19
2.21 Clearing 19
2.22 Crossing 19
2.23 Dispatch 20
2.24 Branches 20
2.25 CSR 20
Chapter 3: My job duties and responsibilities 21

Chapter 4: Staffing strategy 22

Chapter 5: Human resource planning
Demand forecasting 23
Supply forecasting 24
Job analysis 25
Chapter 6: Job analysis
Process of job analysis 26-27
Role of job analysis 28
Sample job circular 29

Chapter 7: Recruitment and selection

Recruitment and selection process 30
Internal recruitment 31-33
External recruitment 33-35

Chapter 8: Recommendation 36

Chapter 9: Conclusion 37
 Chapter-1

1.1 Introduction

In these days our living is deeply dependent in the banking system. The house we live in
may have been mortgaged to a bank, the car we drive or the taxi and the bus we ride to our
office may have been bought with money borrowed from yet another bank. The businesses
we see around have their links with banks; they might have borrowed money from a bank to
finance their working capital or fixed assets. If nothing else, they will have at least a current
or a savings account for deposit of the day’s sale proceeds. So it is clear that bank and
banking business is very much important for us in all aspects and steps of our life.

The last two decades have seen a revolutionary development in the banking field of
Bangladesh. The expansion of the branches of banks, privatization of major national banks,
introduction of the scheme of social control, have all resulted in growth of banking habit
among the people and realization by banks of their social responsibilities. Basic changes are
being introduced in the working patterns of our banks so that they can fit in well in our new
economic and social system. On account of the growing importance of banking institutions
most of the universities and educational institutions give priority on the study about banking
and its industry. For this reason, I conduct my internship in First Security Islami Bank
Limited (FSIBL) and try to accumulate the knowledge regarding banking industry.

First Security Islami Bank Limited is a place where I could learn the basic operation of my
department. This organization has created a positive image to the customer’s mind by
providing better service. This bank has introduced some modern banking scheme that has
got high market demand. As it maintain the pace with the competitive business world, its
activities, culture, philosophy and style leads an intern student to be the best at any field of
working life. As an intern student I have got the opportunity to work with this organization
for three months and acquire idea about real business world. This report is based on
Financial Performance Analysis up to 2009 to 2013 to get an overall idea of banking
activities of First Security Islami Bank Limited has been showed.

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1.2. Origin of the report

This report is prepared as per as internship requirement of my Bachelors of Business

Administration (BBA) program of BRAC University. I worked three months in First Security
Islami Bank Limited. In these three months I have to do various banking activities. This
report is a brief overview of those daily activities I have done during the internship period.

1.3. Objective of the Study

This study has been conducted as partial fulfillment of requirement of the Bachelor in
Business Administration (BBA) under HRM performance of First Security Islami Bank
Ltd. Moreover, the objectives of the study are:

 To analyze the daily activities of First Security Islami Bank ltd.

 To identify the major strengths and weaknesses of First Security Islami Bank ltd.
 To find out the problems of the bank.
 To make some suggestions to overcome these problems.
 To achieve a broad idea about Operations, Functions, Performance, HR policy & system
of banking organization
 Make sense about the managerial technique and customer relationship.
 Develop communication skill through communicating different employee of banking
organization.
 Know about the general activities of organization and make sense about the internal
environment of banking organization.

1.4. Scope of the study

As I was an intern, my scope was limited and restricted for some purpose. I had maintained
some official formality for the collection of data of my report. This study will give a clear
idea about the financial performance of First Security Islami Bank Ltd. Finally, the financial
position of the bank on its last couple of year’s performance is collected from the annual
reports. There are some other scopes that help me to learn more about the bank.
 Information availability because of online banking.
 Good communication system.
 Have a wide area of gaining knowledge.
 Good working environment.

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1.5. Methodology

This report has been prepared on the basis of experience gained during the period of
internship. Data has been collected from primary as well secondary sources.

Primary Sources

 Face to face conversation with bank officers.

 Questionnaire.
 Personal observation – during bank hour.
 Discussion with the bank personnel.
 Work in different departments of the bank- accounts opening, accounts, clearing,
foreign exchange & remittance departments.
 Face to face conversation with the client.
 Facing some practical situation related with the day to day banking activities.

Secondary Sources

 Banks financial statement.

 Monthly transaction record of the bank.
 Annual Reports.
 Web Sites.
 FSIB published documents.

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1.6. Limitations of the report

As a financial institution every bank has to maintain high level privacy for each and every
task. It is quite difficult to get a clear picture about all the operations of banking business
within a short period of time. So, the study is simply able to give an idea not the whole
picture. Due to the bank’s policy of maintain security, I did not get the opportunity to collect
information regarding all departments. Other Limitations are given below.

 Three months time is not enough for such an extensive study. It is very difficult to
collect all the required information in such a short period.
 Lack availability of data sources.
 There are different departments like accounts, cash, general banking, foreign
exchange and etc. For this reason, it is difficult to collect information of all the
departments within a short period of time.
 Up-to-date information was not available.
 Don’t give the data from there source document.
 The bank officer is very busy with their jobs, which lead a little time to consult with
them.

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 Chapter-2

2.1. History

First Security Islami Bank Limited (FSIBL) was incorporated in Bangladesh on 29 August
1999 as a banking company under Companies Act 1994 to carry on banking business. It
obtained permission from Bangladesh Bank on 22 September 1999 to commence its business.
The commercial banking activities of the bank encompass a wide range of services including
accepting deposits, making loans, discounting bills, conducting money transfer and foreign
exchange transactions, and performing other related services such as safe keeping, collections
and issuing guarantees, acceptances and letter of credit. The company philosophy “A step
ahead in time” has been precisely the essence of the legend of Asian success; the bank has
been operating with talented and brilliant personnel, equipment with modern technology so as
to make it most efficient to meet the challenges of 21st century. At first in 1999 the bank
incorporated as First Security Bank Ltd. and then in January 01, 2009 the bank changes its
name and mode of business and incorporated as First Security Islami Bank Ltd.

2.2 Vision

To be the premier financial institution in the country by providing high quality products and
services backed by latest technology and a team of highly motivated personnel to deliver
excellence in Banking.

2.3. Mission

 To contribute to the socio-economic development of the country.

 To attain the highest level of satisfaction through the extension of services by
dedicated and motivated professionals.
 To maintain continuous growth of market share by ensuring quality
 To ensure ethics and transparency in all levels.
 To ensure sustainable growth and establish full value of the honorable shareholders
and
 Above all, to contribute effectively to the national economy.

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2.4. Strategies

 To achieve our customer’s best satisfaction & win their confidence.

 To manage & operate the bank in the most effective manner.
 To identify customer’s need & monitor their perception towards meeting those
requirements.
 To review & update policies, procedures & practices to enhance the ability to extend
better customer services.
 To train & develop all employees & provide them adequate resources so that
customers can reasonably addressed.
 To promote organizational efficiency by disclosing company plans policies &
procedures openly to the employees in a timely fashion.
 To ensure a congenial working environment.
 To diversify portfolio in both retail & wholesale market.

2.5. SWOT Analysis of FSIBL

SWOT analysis means strength, weakness, opportunity and threat analysis of company. It is
very important for a bank to know the strength and opportunities they have. On the other
hand, weakness and threats is the area bank need to improve. Here SWOT analysis of FSIBL
bank are given below-

Strength:

 First strength is that it is a Shariah based bank.

 By this time it has established an integral, customer friendly relationship with its
clients
 It has prominent saving scheme named DPS for a fixed or lower income group of
people of this society.
 It provides services even after the banking hour to special clients.
 Sound profitability growth and high assets.

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  Experienced management team.
 Honest, sincere and dedicated employee competency.
 Wide market share and stable source of fund.
 High attention on recovery of overdue amount and or pre-overdue situation.
 High attention on individual performance.
 High attention on making quality investment and disposal of proposals.
 All the officials are dedicated and honest to serve their own duty.
 As a whole the human resource is the main capital of the division.
 Business ethics of the division is similar to the ethics and values of mass people of our
country.

Weakness:

 Traditional network system and lack of full scale automation.

 Poor marketing of investment products.
 Lack of required information specifically on SME.
 No growth on carrier advancement. So the employee wants to switch elsewhere.
 FSIBL Bank Ltd. does not have an individual marketing department.
 They have limited advertising strategy on behalf on their bank and accompanied by
conservatism rule in this sector.
 FSIBL Bank Ltd. does not use the share mode of investment.

Opportunity:

 Scope of market penetration through diversified investment products.

 Increasing awareness of Islamic banking among the clients.
 Scope develops new committed entrepreneurs.
 Country wide branches having wide opportunities to access in different kinds of
business.
 Service charges in other banks are comparatively higher than FSIBL Bank Ltd.
 No other banks could provide as much integral working atmosphere as FSIBL Bank
Ltd.
 Bank introduce Islamic card, which is a first time in Bangladesh.

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Threats/ Challenges:

 Because of the intense competition, most of the competitor banks of FSIBL Bank Ltd.
are coming up with new service line ATM.
 The competitor banks of FSIBL Bank Ltd. have more geographical coverage than
FSIBL Bank Ltd.
 State law defers with the Islamic Shariah.
 In the money market of Bangladesh there is no call money system of Islamic Shariah.
 Some other conventional banks have opened their Islamic banking branch.

2.6. Corporate Information

Chairman Mr. Mohammad Saiful Alam

Vice Chairman Mr. Alhaj Mohammad Abdul Maleque
Managing Director (Current Charge) Mr. Syed Waseque Md. Ali
Company Secretary Mr. S. M. Nazrul Islam
Legal Status Public Limited Company
Date of Incorporation August 29, 1999
Date of Commencement of Business August 29, 1999
Date of getting license from Bangladesh
September 22, 1999
Bank
Date of Opening of First Branch October 25, 1999
House- SW (I) 1/A, Road-8, Gulshan-1, Dhaka-
Corporate Head Office
1212, Bangladesh.
Registered Office 23, Dilkusha, Dhaka-1000, Bangladesh
Line of Business Banking
Authorized Capital Tk.10,000 Million
Paid up Capital Tk.4,114.38 Million
Date of consent for IPO 04 June 2008
88-02-9888446 (Hunting), 8402613-8402625
Phone
(ICT Division).
Fax 880-02-9891915

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 E-mail bcs@fsiblbd.com , info@fsiblbd.com
SWIFT Code FSEBBDDH
Shafiq Basak & Co, Chartered Accountants,
Shatabdi Centre (6th Floor), 292, Inner Circular
Auditors Road, Fakirapool, Motijheel, Dhaka. Phone: 02-
7192098, Tel/ Fax: 02- 7194870, E-
mail:shafiq_basak@yahoo.com
The Law Counsel, Barrister & Advocates, City
Heart (7th Floor), Suit No. 8/8, 67, Naya Paltan,
Legal Advisor
Dhaka-1000. Phone: 9349647-8, Fax: 9349866,
9567029, E-mail:l.counsel@bdonline.com.
K.M. Hasan FCA, K.M. Hasan & Co. Chartered
Accountants,DhakaOfficeHome Tower
Tax Consultant Apartment (8 th & 9 th Floor), 87, New Eskaton
Road , Dhaka – 1000, Phone:
9351457,9351564, Fax: 9345792-112.

2.7. Shariah board : Shariah Members

Name Position Address

Sheikh (Moulana) Mohammad Baitush Sharaf Complex, Shah Abdul

Chairman
Qutubuddin Jabbar(R) Road Dhanialapara,
Chittagong-4100.

Mufti Sayeed Ahmed Vice Chairman Markaz-e- Eshaete Islam 2/2 Darus
Salam, Mirpur, Dhaka

Moulana M. Shamaun Ali Member 491, Wireless Railgate, Bara

Secretary Moghbazar, Dhaka-1217

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 2/C Green Valley Apartment 493,
Moulana Abdus Shaheed Naseem Member
Wireless Railgate, Bara Moghbazar,
Dhaka-1217

Mr. Mohammad Azharul Islam Member Lecturer Department of law, University

of Dhaka, Dhaka-1000

Observers Members
Name Position Address

Alhaj Md. Abdul Vice Chairman, Board of Directors, 8/A, OR Nizam Road Panchlaish
Maleque FSIBL& Observer Member, Shari’ah R/A Chittagong.
Council

57, East Hajipara (5 th Floor)

Prof. Md. Sharif Board of Directors, FSIBL & Observer
Rampura, Dhaka-1219
Hussain Member, Shari’ah Council

Mr. Shahidul Board of Directors FSIBL & Observer House# 7, Road# 1, Nasirabad
Islam Member, Shari’ah Council Housing Society, and Post:
Medical Dist.: Chittagong.

Managing Director

Name Position Address

Mr. Syed Waseque Md. Managing Director (Current House SW(I)1/A(4th Floor),
Ali Charge), FSIBL & Observer Road – 8, Gulshan -1, Dhaka-
Member, Shari’ah Council 1212

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2.8. Organization Hierarchy:

MANAGING DIRECTORS

DEPUTY MANAGING DIRECTER

EXECUTIVE VICE PRESIDENT

SENIOR VICE PRESIDENT

VICE PRESIDENT

FIRST VICE PRESIDENT

ASSISTANT VICE PRESIDENT

SENIOR PRINCIPAL OFFICER

PRINCIPAL OFFICER

SENIOR OFFICER

OFFICER

ASSISTANT OFFICER

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2.9. Departments of FSIBL

General Banking

Investment

Foreign Exchange

2.10. Products

Deposit
Al-Wadiah Current Deposit
Mudarabah Savings De
Mudarabah Short Term Deposit
Mudarabah Term Deposit
Consumer Finance Scheme
Monthly Savings Scheme
More than Double the deposit in 6 years
Monthly Profit Scheme

Service
Ready Cash Card services
Remittance service
First security bank Ltd. is a member of SWIFT (society for worldwide
interbank financial telecommunication)
The bank is planning to introduce Master Card very soon.
FSIBL is also planning to introduce Merchant Banking Activities.

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2.11. Online Banking

FSIBL Online Banking includes balance inquiry, limit inquiry, profit details, term deposit
details, investment repayment schedule, cheque book details, clearing, cheque status,
transaction details, customerinformation, statement request, cancelling cheque request,
address change request, cheque book requisition, password change, EMI calculator.

2.12. Mobile Banking

Features of FSIBL Mobile Banking are convenient, faster electronic fund transfer,
safe payment system, cash withdrawal, fund transfer facilities, widely available throughout
the Country, simple account opening.

2.13. SMS Banking

First Security Islami Bank welcomes to access banking needs from anywhere anytime. It
is indeed a fast, secure, convenient and quickest way of banking. The service is available
round the clock 24×7 a week. People can get real-time banking information and in touch any
time with FSIBL from their mobile. They can check balance, account information, or even
get mini account statements through FSIBL SMS banking service.

2.14. ATM Banking

First Security Islami Bank Ltd. has implemented successfully Automated Teller Machine
(ATM) card transaction from June 25, 2008. Through Automated Teller Machine (ATM)
/Debit card, customer can avail the facilities like withdrawal money, balance inquiry and
purchase goods from Point of sale (POS).

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2.15. Utility Bills
The utility bill’s received following Branches

Branch Name Bill’s Type

Topkhana Dhaka Under process (Electric bill)
Mohakhali, Dhaka Titas Gas
Gulshan Dhaka DESCO
Keranihat, Chittagong Pally Biddut Shomitty
Shafipur, Gazipur Dhaka Pally Biddut Shomitty

2.16. Accounts Opening

In accounts opening there is a relationship between the banker and the customer. Initially all
the accounts are opened with a deposit money by the customer and hence these accounts are
called deposit account. Usually a person needs to open an account on take services form it.
Without an opening an account, one can get only a few services from the bank. So the
banking begins actually by opening an account with a bank.

2.17. Cheque Book House

On the submission of the requisition slip attached with the cheque book given during the
account opening, the assigned person or the person authorized by the account holder will be
given a cheque book.

2.18. Account Closing

It is a general right for each account holder to close his or her account at any time if he /she is
inconvenient to continue. But it requires also some formalities. The person needs to apply an
application to the manager of the specified branch mentioning the reason for account closing
also the date when he/she would like to close the account by paying closing charge.

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2.19. Cash Section

The main tasks of the cash department are Receiving Cash from Clients and Paying against
instrument. Instead it also maintains the locker service the amount of opening balance is
entered in the daily register. After the whole day’s transaction the surplus amount of money
receipts in the cash counter is put back in the vault and it is known as closing balance

2.20. Remittance

The word “Remittance” originates from the word “remit” which means to transmit money/
fund. In banking terminology the word “remittance” means transfer of fund one place to
another place.

Local Remittence

Foreign Remittence

Local remittance

Remittance of fund is to be collected in two ways. Any person can remit funds to another
through Inland remittance by using the following means of remitting funds with charges.

Pay Order

Demand Draft

Telegraphic Transfer

Mail Transfer Advice

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  Pay Order (PO):

A pay order is a written under, issued by a branch of the Bank, to pay a certain sum of money
to a specific person or a bank. It may be said as to be a banker's cheque as it is issued by a
bank and payable by itself.

 Demand Draft (DD):

This is an instrument through which customers money is remitted to another person /Firm/
organization in outstation (outside the clearing house area) form a branch of one Bank to an
outstation branch of the same Bank or to a branch of another Bank (with prior arrangement
between that bank with the issuing branch).

 Telegraphic Transfer (TT):

A Telegraphic Transfer is a method of remittance, which is effected by the banker through a

coded telegram attested by secret cheek signal, on receipt of which, the paying office pay the
amount to the payee by crediting his account.

 Mail Transfer Advice (MT):

When the remitter desires the banker does it through a mail transfer advice. The payee must
have an account the paying office as the amount remitted in such a manner is meant for credit
to the payee’s account and not cash payment.

Foreign Remittance: Foreign remittance is the transfer of foreign currency from one country
to another country. In another word, foreign remittance means, remittance in foreign currency
that are received in and made out abroad. Actually, foreign remittance is purchase and sale of
freely convertible foreign currencies as permissible under exchange control regulations of the
country. Foreign remittance is very important for the country as valuable foreign exchange is
involved in the transfer mechanism. Foreign remittance takes place in two ways-

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 Inward

Outward

 Inward Remittance

Remittance comes from foreign countries to our country is called inward remittance. To the
bankers or ADs inward remittance means purchase of foreign currency by authorized dealers.
Generally, inward remittances are received by draft, mail transfer, TT, purchase of foreign
bills & travelers Cheque, export bills. Basically, these are the formal channels of receiving
inward remittance. A local bank also receives indenting commission of local firm also comes
under purview of inward remittance.
Draft

Mail Transfer

Inward Telegraphic
Remittance Transfer

Purchase of Foreign
Bills & Traveler Check

Figure – Modes of Inward Remittance Export Proceed

 Outward foreign Remittance

Remittance from our country to foreign countries is called outward foreign remittance. On the
other word, sales of foreign currency by the authorized dealer or formal channels may be
addressed as outward remittance. The authorized dealers must utmost caution to
ensure that foreign currencies remitted or released by them are used only for the purposes for

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which they are released. Out ward remittance may be made by appropriate method to the
country to which remittance is authorized. Most outward remittance is approved by the
authorized dealer on behalf of Bangladesh Bank. Outward remittance may be made for following
purposes –

 Travel

 Medical treatment

 Educational purpose

 Attending seminar etc.

 Balance amount of F.C account.

 Profit of foreign companies.

 Technical assistance

 New exporters up to USD 6,000/- for business promotion

 F.C. remittance can be made for fare, exhibition from export retention quota.

Outward remittance in favor of beneficiaries outside Bangladesh may be made in any of the
following manners:

Demand Draft

Mail Transfer

Outward
Remittance Telegraphic

L/C Payment

Figure: Modes of Outward Remittance

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Instruments of Foreign remittance:

Cash for : Dollar, pound, France Fr. Riyal or any other currency.

T.C : Travelers cheque.

F.D.D : Foreign demand draft.

T.T : Telegraphic Transfer, cable transfer or swift transfer.

M.T : Mail Transfer.

I.MO : International Money order.

Cheque : By any person & institution.

P.O : Payment order.

2.21. Clearing

Receiving all kinds of inward & outward checks for collection/ payment, issue pay order/ pay
slip is the main task of this department.

2.22. Crossing

Crossing cheque is written across the face of the cheque within two parallel lines. This
practice becomes common even outside of clearing house, as an element of safety.

2.23. Dispatch

Dispatch includes all correspondence, letter, statements, returns, and telegrams. This
dispatch is also known as Mail. Dispatch is primarily divided into two types:
 Inward: It means what are receives from the outside.
 Outward: It means what sent to the outside

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2.24. Branches

First Security Islami Bank Limited (FSIBL) has about 137 branches throughout all over
Bangladesh to deliver the best service to their clients.

2.25. CSR (Corporate & Social Responsibility)

Events-

 Inauguration Of First Security Islami Bank National School Hockey Tournament

2015
 FSIBL Handed Over 50,000 Blankets to Prime Minister Relief Fund for Cold Heated
People
 Closing Ceremony Of First Security Islami Bank Golf Tournament 2014 Held
 Inauguration Of First Security Islami Bank Golf Tournament 2014
 Inauguration of Health Care Clinic “SHEBA” of Bangladesh Air Force Women’s
Welfare Association (BAFWWA) at Jessore
 FSIBL Donated 1 Crore Taka to Prime Minister Relief Fund for Flood Affected
People
 Opening of FSIBL Children Science Congress 2014
 Closing Ceremony of FSIBL Children Science Congress 2014
 Inauguration of FSIBL School Banking at Khajura M. N. Mittro High School, Jessore
 First Security Islami Bank Ltd. Donated 10,00,000/- (Ten Lac Taka) Only To Raj
Textile Secondary School

Scholarship-

 FSIBL Scholarship Class ONE-FIVE

 FSIBL Scholarship SIX-TEN
 FSIBL Scholarship HSC- HONS
 FSIBL Scholarship MASTERS
 Instruction for Scholarship

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 Chapter-3

My duties and responsibilities as an intern

As an intern I have joined First Security Islami Bank Limited Mohakhali branch on January
18th 2015 and successfully completed my three months internship. In this short period of time
I got chance to work in accounts department, general banking department, clearing
department, foreign exchange department and human resource department. The knowledge I
have learned from different departments is given below.

In accounts department I have learnt about the supplementary details. Every transaction done
by the branch has to kept record with original documents like, cheque, deposit slip, pay order,
debit voucher and credit voucher. In every transaction there are two parts. They are client part
and general ledger (GL) part. Accounts department has to do it very carefully because all the
transaction record here with the original documents. I have done this work under the
supervision of Mrs. Rezena Begum (Principal Officer) and Shahbuddin Arif Khan (Officer).

Account opening, closing, providing cheque books, client service and etc are being done by
general banking department. In this department I have learnt how to fill an account opening
from and documents needed for opening an account and collecting check books. I have
worked in this department under the supervision of Mr. Md. Mamun (Officer).

Clearing department is one of the most important departments of the bank where I learnt how
to receive a cheque and how to authorize it. I also recorded the cheque into the cheque book
register. If the amount of cheque is more than 500000 tk than it is consider as a high value
cheque. In clearing department I have learnt from Mrs. Nafiza Sultana (Junior Officer).

In foreign exchange division I have learnt how to open a letter of credit and how to fill the
letter of credit (L/C) form. In this department I also came to know about the dollar
endorsement and foreign remittance by the help of Ishtiak Al Anis (Asstt.Officer)

From human resource department I have learnt the recruitment and selection procedure. This
procedure includes the CV collection, CV screening, making interview call and etc. Though it
was a very short period of time but it was a great opportunity for me to learn the job by
actually doing the job.

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 Chapter-4

Staffing Strategy:

At first they measure the space of their outlets then they calculate how much people they will
need. The History of Human Resource Management is the strategic and coherent approach to
the management of an organization's most valued assets-the people working there who
individually and collectively contribute to the achievement of the objectives of the business.
The terms "human resource management" and "human resources" (HR) have largely replaced
the term "personnel management" as a description of the processes involved in managing
people in organizations. Human resource management is evolving rapidly. Human resource
management is both an academic theory and a business practice that addresses the theoretical
and practical techniques of managing a workforce. Human resource management has its roots
in the late and early 1900's. When there are less labor then there are more working with
machinery. The scientific management movement began. This movement was started by
Frederick Taylor when he wrote about it a book titled “The Principles of Scientific
Management”. The book stated, "The principal object of management should be to secure the
maximum prosperity for the employer, coupled with the maximum prosperity for each
employee”. Taylor believed that the management should use the techniques used by scientist
to research and test work skills to improve the efficiency of the workforce. The human
relations movement is the major influence of the modern human resource management.

In First Security Islami Bank Limited the HRP strategies initial decision is taken by the HR
Manager, when it makes any vacancy then branch manager give a requisition to the HR
department after that HR Manager verify the vacancy and analyze what type of employment
they need. Then, HR manager announced circular for the interview. After collecting the CV
HR personnel scanning all the CV and they make a short list of the candidates. Short listed
people are requested to sit for the exam, and few more people are rejected. After the exam the
rest of the process is going in a formal way. For higher level employees like CEO, VP, AVP,
it may differ. First Security Islami Bank Limited, use succession planning for recruiting the
higher level employees.

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 Chapter-5

Human resource planning of First Security Islami Bank Limited

Demand forecast:

HR requirement or demand forecasting means the estimation of the quantity of people and the
quality of people that may require in future. To forecast the future requirement HR manager
have to keep in mind some factors. There are seasonal fluctuation, interest rate, currency
exchange, industry and competition. Human Resource Forecasting technique can be two
types. They are subjective / judgmental technique and Quantitative technique.

Subjective or Judgmental techniques are

 Managerial estimates (follow by FSIBL)

 Delphi technique
 Nominal group technique

Quantitative techniques are

 Ratio analysis
 Trend analysis (follow by FSIBL)
 Scatter plot
 HR budget
 Regression analysis

First Security Islami Bank Limited uses both subjective and quantitative techniques for their
HR forecasting. Among those techniques they use the trend analysis and managerial
estimates to find out the employee requirements. Trend analysis is forecasting for employees
depends on previous years trends. Depends on previous year requirements they predicts for
current years requirements. Managerial estimates means forecasting based on managers own
judgments or previous experience. HR manager decides how many employees they need
based on his experience.

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Supply forecasting:

Supply forecasting or availability forecasting is the process of estimating availability of

human resources. It can be internal and external supply of human resource. Supply
forecasting may uses both subjective and quantitative techniques.

Judgmental techniques are

 Skill inventories
 Management inventories (follow by FSIBL)
 Manager judgment
 Replacement planning
 Succession planning (follow by FSIBL)
Quantitative techniques are

 Linear program
 Movement analysis
 Vacancy analysis
 Markov/ transition analysis

From the different techniques First Security Islami Bank Limited uses management
inventories and succession planning. Succession planning means bank develop some
employees for the key management post like CEO, AVP, SAVP, etc. So, by using succession
planning bank estimate how many employees are available. According to bank they always
reserve some employee for future requirements.

Action plan

Action plan is taken if there is a shortage or surplus of employee. If there is a shortage in any
branch they go for the contractual employee but most of the time they have employee surplus.
It will help them to fill the shortage number of employee in any time.

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 Job analysis of First Security Islami Bank Limited

Job analysis is the process of studying and collecting information relating to the operations
and responsibilities of specific job. The immediate products of this analysis are job
description and job specification. Job description contains various information of a job and
they are given below:

 Job Title/Job identification/Organization position

 Location
 Job summary
 Duties
 Machine, tools and equipment
 Materials and forms used
 Supervision given or received
 Working conditions
 Hazards

Job specification basically contains the information about the requirements that’s essential to
perform the task. For example:

 Physical specification: Height, Weight, Chest, Vision, Hearing, Health, Age,

Ability to use tools, equipment, machine.
 Mental Specification: Arithmetical calculation, Interpreting data, Ability to plan,
Reading ability, scientific ability, Judgment, General Intelligence, Memory etc.
 Emotional and social specification: Emotional stability, flexibility, Social
adaptability in human relationships, Personal appearance including dress, posture
etc.
 Behavioral Specification: Judgment, Research, Creativity, Teaching ability,
Maturity trail of conciliation, self-reliance, dominance.

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 Chapter-6

Process of Job Analysis used by First Security Islami Bank Limited

Determine the job or process: Analyzing all the jobs at a time is complex and costly affair.
So, only a representative sample of jobs is selected for the purpose of detailed analysis.
Under it, the job analyst investigates to determine which managers or employees require job
analysis. They collect the information part by part.

Determine the Method: This is the second step of job analysis under which required
information related to various aspects of jobs are collected. Information is obtained through
different methods such as interview, observation, questionnaires, journals & diaries, output
and production analysis etc. It is associated with preparation of plans and programs and
assignment of responsibilities to the concerned person. For job analysis First Security Islami
Bank Limited normally use interview, observation, questionnaire, job description and
specification.

Questionnaires: They use this technique for the department heads because it’s less time
consuming & cheap. The questions they ask are very structured and sequential. In
questionnaires they asked about specific duty they perform, how many people they need to
supervise, etc.
Interview: They also took interview for top level management employees. It is time
consuming to take an interview, however they take the interview because it is easier to extract
detailed information.

Observation: For lower level employee they used observation process. The observation
method of job analysis is suited for those jobs in which the work behaviors are observable
involving some degree of movement on the part of the incumbent, job tasks are short in
duration allowing for many observations to be made in a short period of time. They used it
because there is no chance for cheating or giving any wrong information. Moreover, it is less
costly than other technique.

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Current job description & Specification: During the time of updating the job analysis they
used current job description & specification. There might some job duties and requirements
that remain unchanged. For every post, doing job analysis is nothing else but wasting of time
and money. They also get an idea about the job from the present job description &
Specification.

o Examine the record data: After collecting the data they verify it to check whether
any types of deceitful information are provided or not. After checking data by
respective department heads, it again rechecked by HR manager.

o Fixed performance standard for the job: After verifying the data they fixed the
performance standard. They have annual business plan. They fix the performance
standard from the annual business plan. In bank it is known as the target.

o Maintain new methods & performance standard: To maintain performance

standard they have different training programs. Supervisors are also instructed to
monitor and provide positive reinforcement. They have also reward system. Every
year they provide best employee award, performance bonus based on their
performance.

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 Role of job analysis in HR activities of First Security Islami Bank

Job analysis plays a vital role in HR activity. It ensures the most important HR activities like
recruitment, selection, performance appraisal, designing compensation system etc.

Recruitment: For recruitment purpose they need job analysis. To give an

advertisement on newspaper about the vacancy they have to introduce the job and the
requirements they want. They can provide that information easily from the job description
and job specification. That also saves their time on critical moment.

Selection: For employee selection purpose they need job analysis, specifically job
specification part. They need to verify the person applied whether he meets the requirements
or not. They can compare his information with the job specification of that particular job.

Performance Appraisal: During the time of promotion interview and increments, bank use
the job analysis information. To get promoted every employee tries their best. Bank keeps
record of their performance and compares it with their standard performance.

Designing compensation system: For developing pay scale they need to conduct job
analysis. Almost every year new duties and responsibilities are adding. With new duties
salary will increase. Moreover to design the pay scale they need to count the duties. For that
they need job analysis.

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Page
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 Chapter-7

Recruitment and selection of First Security Islami Bank Limited

Recruitment: Recruitment is the process of finding and getting the best candidate for job
opening and it is from within or outside organization. The recruitment process includes
analyzing the job requirements, attracting employees, selecting employees, etc.

Overall recruitment & selection process

Requisition for specific outlet

Approve from business head

CV collection

CV screening (Based on education & experience)

Written test

Experience, certificate & reference check

Panel interview

Medical test

Salary discussion & offers appointment letter

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The overall recruitment & selection process of First Security Islami Bank Limited is basically
starts from initial requisition where HR needs employees for specific vacant positions. This
requisition is firstly approved by the business head of the certain branch. 40 days time frame
has fixed for fulfilling the vacant position and by taking this as target the HR division of the
bank starts CV collection. The highly experienced human resource experts of First Security
Islami bank limited starts to screen the CVs based on candidates experience and educational
qualifications. A formal written test takes place. After taking the written test the eligible
candidates are selected to the next level which is panel interview. Before taking the interview
HR verifies the certificate and checking the reference of the candidate. The managing director
and someone from HR take the interview to the specific candidate. An applicant who passes
the panel interview will get an offer to join the bank or few candidates are kept as a reserve
for the next vacant position. Whenever the company needs more employees for their vacant
positions, the human resource department directly calls from the reserved candidates. The
final stage of the process is medical test. As it is very costly so this is last step of this process.
The physical and mental fit persons will be selected as an employee of the bank and then the
HR offers the salary to the candidate. To reduce turnover bank fill a contract with employee
call bond sign. Thus the recruitment and selection process is accomplished by the first
Security Islami Bank Limited.

Internal recruitment

Internal recruitment means attracting the candidates from within the organization. There are
many different mechanisms for internal recruitment. Some are formal and sore are informal.
It is good for an organization like bank because they more familiar with the organization.

Planning phase issues: Two issues in planning phases both organization and administrative
issues are followed by first Security Islami Bank Limited. Internal labor market can be
divided into segments of workers either informally of formally.

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Organizational issues:

Formal: If an employee wants to change the post of the job or move from one department to
another department which is termed as mobility paths in HR. Except submitting the CV &
medical test an employee must give the written test & panel interview as well for this specific
post. Exception can be considered depending on the position and qualification of candidates.

Traditional: For the traditional mobility paths they follows an only upward movement that
means they only offer promotion and try to avoid demotion for specific performances but
sometimes they hold promotion based on below average performance. Sometimes they
transfer employees from one branch to another branch.

Administrative issues:

Requisition: When a branch manager finds there is a need to hire an employee, whether to
replace a terminating employee or because of an increase or change in workload, the first step
is to complete a position requisition form and forward it to the HR head for taking approval.
The purpose of this form is to establish a valid need for the new position, indicate that
funding and space are available, and provides a source document for posting the position.
Basically for the mid or top level positions HR’s first preference is to internally recruit a job
description, detailing all essential position functions, required education and experience
should be attached.

Coordination: Efforts need to be coordinated in accordance to the organization’s staffing

philosophy. If we discuss about the recruitment philosophy of bank they always follow the
lead strategy. Lead strategy means the aggressive recruitments.For an example bank need 100
employees and recruit 100 employees. First Security Islami Bank Limited sometimes
coordinates with other agency for their head hunter programs.

Recruitment Budget: FSIBL never exposes their recruitment budget amount outside the
organization.

Recruitment Guide: A formal document that details the process to be followed to attract
applicants to a job. It shows time, money and staffing activities required to fill the job, as well
as the steps taken to fill the vacancy. FSIBL has a specified guideline for their recruitment
and selection process. The HR executives follow the guide for making sure that their
progression is in right tract or not.

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Sources of candidates:

Job posting: Spells out the duties and requirements of the job and shows how to apply.
Internal job notices are only posted by email to all employees or the official notice bulletin
board. In some of the cases the leading position vacancy like the posting of CEO is published
in newspaper.

Skill Inventories: FSIBL has a classified database for controlling their valuable information
of employees. So this information is secured and kept confidential. It must give adequate but
relevant employee information. Information is always updated.

Temporary and contractual employees: Sometimes FSIBL recruits temporary and

contractual employees for maintaining the pressure of branch and for instant vacant filling
situation. Often they are considered as permanent workforce depending on their performance.
This decision is taken within one year.

Succession planning: FSIBL follows the succession planning for filling the key or leading
position of the organization. The HR observes the potential candidate more than two years.

Medium used for communication message:

FSIBL follows the job posting as a medium of communication message where they clearly
define the job duties and eligibility requirements and most of the time they send it via email.
For internal recruitment bank usually use this.

External Recruitment Process:

First Security Islami Bank Limited attempts to maintain an image and atmosphere that is
consistent with its promise for quality service and customer satisfaction. This process helps to
encourage a huge pool of candidates. First Security Islami Bank Limited mostly uses these
methods because they can choose best talent for them. External recruitment process deals
with at first organizational and administrative issues that is planning phase.

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Organizational Issues:

FSIBL coordinate an HR activity that is highly centralized. They do not recruit any employee
by their individual branch of the bank. At first they need to take permission from the head
office. Moreover, they provide advertisement of their vacancies from their head office where
all the vacancies are informed. FSIBL has followed all the rules and regulations very strictly.
The advantage of centralized recruitment is that there is no nepotism andfair recruitment. All
the decisions are taken by the head of the bank. Head office does all the official procedure of
recruitment.

Administrative Issues: Based on their preference FSIBL use some of the administrative
issues.

Requisitions

A formal document sends to approve from the branch head then HR does all the procedure
for fulfilling vacancy. If it is approved than HR try to fill with existing employees. If it is not
possible to fill the vacancy with existing employee, than they go for external recruitments.

Timing:

The bank is very apprehension about the timing of the recruitment. At least three to four
months before, they start the recruitment process.

Process flow and Record keeping:

FSIBL maintains data record of every single step of recruitment and selection. They record
all the information of the applicants and what the sources of the recruitment they use.

Selecting Recruiters:

The bank head usually select the professional recruiters. They go for the recruiters based on
their strong communication skill and experience on it. Also give importance on the
knowledge about the job.

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Strategy Development:

FSIBL uses the open recruitment strategy. Open recruitment strategy is very efficient for First
Security Islami Bank. They need huge employees as they have large number of branches.
From the open recruitment strategy they can get diverse background employees. For these
reason they use open recruitment strategy. Moreover FSIBL gets more options to choose the
best talent for their bank.

Recruitment sources and medium used for communicating massage:

First Security Islami Bank Limited advertises through newspapers and online and it is very
selective approach. As they get high volume of candidates to apply. They have their own web
site “www.fsiblbd.com”. Employment brand is important factor for an open recruitment
strategy and they have their own recruitment team.

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 Chapter-8

Recommendation

The highly centralized nature of the banks recruitment decisions often leads to delays and
complications due to branch managers being unable to act without the central offices
permission. By giving more decision making power to branch management, a considerable
amount of time can be saved, allowing the employees involved to return to work faster.

 Employee should not transfer frequently because customers are always like to see the
familiar face. It may impact on customer because some employees are act as an
opinion leader for customer.
 First Security Islami Bank Limited should have more focus on team based
performance. It will help to increase the co-relation among bank personnel’s.
 FSIBL conduct its promotion interview in every two or three years. Promotion
interview should be in every year and it may motivate employees more than before.
 First Security Islami Bank Limited may introduce the individual performance bonus
for each success. It is highly encouraging for the achievement oriented bank
employees.

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 Chapter-9

Conclusion

First Security Islami Bank Limited one of the growing banks which successfully implement
the effective HR practices for recruitment, selection, and performance appraisal. FSIBL
believes that their profitability increasing day by day because of their highly committed
employees. To continue this profitability they always motivate their employees. First Security
Islami bank Limited gives promotion, increments and performance bonus for their
employees. With a bulk of qualified and experienced human resource, First Security Islami
Bank Limited can exploit any opportunity in the banking sector. It is the pioneer in
introducing many new products and services in the banking sector of the country. Moreover,
in the overall‐banking sector, FSIBL provides its wide spread branch networking all over the
country. From my little experience, bank may achieve the loyalty of the customers, by
providing them effective and dependable services, credit facilities and updating with user
friendly modern technologies.

As an emerging bank First Security Islami Bank limited is doing a great and I feel proud to
get chance and worked with this bank and its personnel’s. I hope that FSIBL will be one of
the leading private banks within few years.

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 References

 First Security Islami Bank Limited. (2009). First Security Islami Bank Limited.
Annual Report.
 First Security Islami Bank Limited. (2010). First Security Islami Bank Limited.
Annual Report.
 First Security Islami Bank Limited. (2011). First Security Islami Bank Limited.
Annual Report.
 First Security Islami Bank Limited. (2013). Summary.(2012). Annual
Report.http://www.fsiblbd.com/anual%20report%202013
 http://www.fsibl.bd.com
 Heneman III, Herbert.; Judge, Timothy A (2005). Staffing Organizations. USA:
McGraw-Hill
 Mathis, L., Jackson, H., (2006). Human Resource Management 12th ed. Managing
Equal Employment and Diversity. pg. 105. Retrieved, February 11, 2010
 Milkovich, George T, Copyright 2008, Compensation Management, Tata McGraw
Hill Education

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