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Process Mapping in Four Steps

A process is a series of steps taken to accomplish a task or activity. Everything we do involves multiple processes. There are four main steps to business process engineering: 1) Identifying the key processes, 2) Gathering information about the process from documents and stakeholders, 3) Interviewing people involved and creating a process map, and 4) Analyzing the process to find ways to make it more effective and efficient. Tools like flowcharts, templates, and process definition agreements are used to document and improve the processes.

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Troy Green
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386 views11 pages

Process Mapping in Four Steps

A process is a series of steps taken to accomplish a task or activity. Everything we do involves multiple processes. There are four main steps to business process engineering: 1) Identifying the key processes, 2) Gathering information about the process from documents and stakeholders, 3) Interviewing people involved and creating a process map, and 4) Analyzing the process to find ways to make it more effective and efficient. Tools like flowcharts, templates, and process definition agreements are used to document and improve the processes.

Uploaded by

Troy Green
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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What is a Process?

 A process is no more than the steps and


decisions involved in the way work is
accomplished.
 Everything we do in our lives involves processes
and lots of them. The transportation industry is
no different.
 Here are some relevant examples:
− Creating a Toll Transaction
− Creating a Photo Toll Transaction
− Creating a Tag Toll Transaction
− Etc..
Business Process Engineering in 4 Steps

1. Process Identification
2. Information Gathering
3. Interviewing and Mapping
4. Analysis
Process Identification

 Attaining a full understanding of all the roles,


inputs, outputs, and steps of a process.
ROLES

INPUTS Process OUTPUTS


Shape
Process Identification cont.

 SIPOC is a diagramming tool that uses logic to help a


team create a process map of a how they (the team)
accomplish a process
Information gathering

 Identify artifacts that will set the scope of the process


discovery exercise.

•SOW
•RFP
•Regulatory Laws
•As-Is Business Process
•Etc…
Gathering “Business Rules”

 Elicitation Techniques
o JAD
 Mockups
 Requirements Elicitation
o Survey
o Brainstorming
 SIPOC

 The only right approach is the one defined and approved


by the audience and situation.

 If one is not required by the COE, PMO, or Project team


then create an agreed upon gathering standard and stay
consistent.
Modeling the “Business Rules”

 The only right approach is the one defined and approved


by the audience and situation.

 If one is not required by the COE, PMO, or Project team


then create an agreed upon modeling standard and stay
consistent.

 Modeling Techniques
o IDEF0
o BPML
o Graham Process Modeling
o BPM
Mapping the WSDOT Tolling Process

Terminator Terminator: Start or stopping point for respective process

Unit Process
Unit Process: Identifies a task that is covered in a step-by-step manner in the Process

Process Decision: Identifies a decision / branching point, signifying a choice to be made by


Decision? the end user. Lines represent different choices emerging from different parts of the
diamond.

Sub- Sub-Process Reference: This shape is used to display a lower (More detail) level process diagram
Process

Flow line (solid): Line indicates the normal sequence of steps and direction of flow in the Process. Line can also
lead to documents involved in the process flow.

Incoming

Off-page reference: Information coming in from or going out to another flowchart.


Outgoing
Tools of the trade

 Whiteboard
 Stakeholders
 Process Definition Agreement
 Diagram tool (Visio or Omnigraffle)
 Business Process Template
− Visio Template
− Word Template
− Comment log (As needed)
Analysis

 Utilizing tools and approaches to make the


process run more effectively and efficiently.
− Software development – Used to help developers and QA
teams gain a deeper understanding of the business
impact of the functions and features they are building or
testing
− Business Management – Using methods like PDSA
managers can improve performance by setting up a
standard process, evaluating it, and making course
corrections as needed
What's Next

 Create Workspace
− Templates
− Business Process Repository
 Q&A

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