SAP Jam Collaboration at SAP

People are the center of digital transformation

Speaker’s Name, SAP
Month 00, 2019

PUBLIC
Agenda

Collaboration as part of SAP’s company strategy and transformation

SAP Jam @ SAP: examples per line of business

 Strategy, Innovation & Communications
 Services & Support
 Sales & Marketing
 HR
 IT

SAP Jam adoption and lessons learned

Getting started with your transformation journey

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

Business Leaders Pain Points: where SAP Jam can help during a program of
transformation

Connect and engage with Upskill the workforce to

a distributed workforce adapt to business changes

Roll-out initiatives and Scale employee support with

policies to drive change self-service information

Digitally transform working Effectively enable employees at

practices to drive focus scale, to impact performance

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3

SAP Jam Collaboration part of SAP’s company strategy and transformation

SAP Jam Collaboration at

Strategy, Services & Sales & HR IT

Innovation & Support Marketing
Communications

Driving and delivering value across line of businesses and geographies

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4

SAP Jam – Supporting SAP’s transformation: Impact Stats

SAP Jam Collaboration

83% •

•
125,767 employees and contractors
313,251 external collaborators
use it
monthly • 83% of employees use at least once per month
• 106,202 active groups, thereof 16,917 public groups
• 46,602 mobile users
Source: SAP Cloud Reporting & SAP Jam Adoption report, November 2018 .

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

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Example Strategy, Innovation & Communications: Corporate Strategy

Drive Employee Engagement by explaining the

overall company direction and strategy

Capabilities
 By explaining the company strategy and
interaction of senior management with employees
in the corporate strategy group the internal
employee engagement rose
 Strategy group was a great starting point to drive
overall acceptance and adoption at SAP
 Employees find customer facing corporate profiles
and access the latest presentations without the
need of searching documents

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Example Services & Support: IT Support Center for Apple Macintosh Users

IT provides information for specific areas of

interest including Mac users at SAP

Capabilities
 Help increase user productivity with access to
the latest updates about the IT products
 Reduce the number of service tickets, user
helping users
 Create a knowledge base and provide first aid
on IT issues

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

Example Sales & Marketing: Deal Room Templates To Increase Sales

Sales can use template to sell solutions and

collaborate with the customer during the sales
cycle and thereafter

Capabilities
 Access meeting information and provide a
general overview about the solution
 Clarify specific questions, support sales cycle
with checklists
 Hand-over to consulting or implementation team
possible to support the entire customer
engagement

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Example HR: Talent Management

One-stop-shop for all Talent related topics

Capabilities
 Provide support resources, inspiration and
interaction with leaders, experts and peers
 Use of SAP Jam group as one stop for updates,
enablement, support, and collaboration
 Improves efficiency and communication

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

Example IT: SAP HANA And Big Data Community

Drive big IT projects, for instance SAP HANA with

many employees involved

Capabilities
 Provide all information around an IT project and
cover all aspects from IT development, over
implementation and maintenance
 Navigate content by roles and personas, such
as administrator or security architect
 Quick access expert sessions and certifications

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

SAP Jam @ SAP: examples per line of business

 Strategy, Innovation & Communications

 Services & Support
 Sales & Marketing
 HR
 IT

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

SAP Jam Collaboration
Strategy, Innovation & Communications
Scenarios
SAP Jam Collaboration part of SAP’s company strategy and transformation
LoB: Strategy, Innovation & Communications

Strategy,
Innovation &
Communications

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SAP Jam Supporting SAP’s Strategy, Innovation & Communications

Key SAP Jam Use Cases Our Challenges The Impact

 Corporate Strategy Enablement  Driving alignment behind the  Engagement increased 16 points
 Board Communication and company priorities and focus across the company and each
Interaction to All Employees  Removing the barriers of point increase is worth €50m to
distance and travel from key the bottom line
 Innovation culture and Enabling
Innovation Projects activities like innovation, planning  Culture of innovation has grown
etc. across the company! A recent
 Growth Potential Management
 Improving company engagement 1Billion Lives Ideation initiative,
with Internal Start-ups: SAP.IO
levels and commitment levels generated >450 ideas globally
 Supporting Divisional
behind the senior leadership  The Business Women Network
Engagement and Performance
 Reduce the cost of rolling out key has increased the number of
 Drive Strategic Initiatives e.g.: Women in leadership positions
strategic initiatives, whilst
– Business Women Network continuously year on year
increasing awareness and
– Diversity and Inclusion.
improving the success  Confidence and alignment
 Enhance our Culture with special behind the corporate strategy
 Reduce employee attrition by
interest groups, i.e. Golf, Fitness and regional growth priorities is
supporting other incentive groups
 Location based Communities of at an all time high.
SAP Subsidiaries
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Corporate Strategy

Drive Employee Engagement by explaining the

overall company direction and strategy

Capabilities
 By explaining the company strategy and
interaction of senior management with employees
in the corporate strategy group the internal
employee engagement rose
 Strategy group was a great starting point to drive
overall acceptance and adoption at SAP
 Employees find customer facing corporate profiles
and access the latest presentations without the
need of searching documents

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15

Innovation Management with Internal Start-ups: SAP.iO Intrapreneurship

Set an innovation culture at SAP and support the

communication strategy around innovation and
idea management

Capabilities
 Support internal start-ups and communicate
related activities
 Explain how to pitch and idea and get an
internal start-up funded and kicked off
 A former SAP Jam Product Manager was the
first internal startup nominated out of 500 short
listed ideas

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Innovation culture and enable innovation projects: SAP Conversational AI

Bring the latest innovation around machine

learning directly to all employees and drive expert
communities

Capabilities
 SAP acquired Recast.AI, renamed to SAP
Conversational AI. SAP Jam supports mergers
and acquisitions in early phases, to connect
experts and drive innovation without delay
 SAP Jam team could easily reach out to experts
and build first SAP product adapter in general
availability and
 communicate internally to build proof of
concepts of chatbots based on the available out
of the box integration

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Board Communication to All Employees

Direct communication channel of the executive

board to employees

Capabilities
 Access important updates from the executive
board
 If you missed employee all hands-meetings,
recorded sessions and summaries are available
 Learn more about the latest news directly from
executive board members

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SAP Industries

 Main channel for communication about SAP

Industries and collection of feedback

Capabilities
 Go to market of SAP is focused on 25 industry-
specific business software solutions
 Communication toward employees and
collection of feedback is managed with SAP
Jam
 Provides related content and learning

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Special Interest Group: Golf

Special interest groups allow employees to

exchange on shared interests

Capabilities
 A broad range of special interests are provided,
including golf for players of the SAP employee
cub, Hoffenheim football team fans, first lego
league for coaches and others
 Special interest groups help further drive
adoption
 Employees get used to SAP Jam, experience it
in a use case they are personally touched and
are more open to use it for business use

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Business Women´s Network

More than 50 chapters of business women´s

network by regions and topics

Capabilities
 Business women at SAP are active in business
women´s network and help each other and
career development
 Regular meetings with executive board
members help strengthen the position of
women
 Goals are foster an inclusive atmosphere, drive
women´s leadership skills, and strengthen the
professional network

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Location based communities of SAP subsidiaries: SAP North America

Country organizations drive employee engagement

and communication based on their regional
requirements

Capabilities
 Latest news of the region
 Strengthen employee engagement and explain
what it looks like to be a top employer in the U.S.
 Share updates from Sapphire event and leaders

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Real Estate and Facility Management

Collaboration with architects and builders are

simplified and discussions captured & internal
communication and employee information

Capabilities
 Real Estate, all projects at SAP from small
renovations to major data center buildings are
managed in Jam groups
 Internal communication around real estate
 Traffic impact due to building activities are
communicated and explained
 Inspiring office layouts and workplaces are a
driver for innovation and increase employee
satisfaction

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 23

SAP Jam Collaboration
Services & Support Scenarios
SAP Jam Collaboration part of SAP’s company strategy and transformation
LoB: Services & Support

Services &
Support

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SAP Jam Supporting SAP’s Service and Support Business

Key SAP Jam Use Cases Our Challenges The Impact

 Delivering a One Stop Shop for  Improving levels of customer  Many customer implementations
our customers support engagement across all areas of now supported by SAP Jam are
 Providing support communities our business more successful.
such as: IT Support Center -  As our customer base grows  Many customer communities
Apple Macintosh User beyond 320k and our product now deliver faster, more
Community diversity expands, effectively experienced support, improving
 Supporting Customized Work scaling the support of customers customer success.
Patterns, e.g. HR Professional  Removing the burden on IT and  Many of the 89,000 groups today
Services Project Room Template specialised teams delivering support our 216,000+ external
 Providing internal support: SAP personalised customer collaborators and customers, yet
Jam Support Center engagement environments are created by non Jam experts
 Improved Customer  Scale knowledge into customer  SAP has built up a rich set of
Implementation Projects: Track implementations, improving the customised work pattern
Issue Lists, etc. customer for life journey templates that are leveraged
across the business to drive
 Global Product Support
unique use cases and activities
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One stop shop for your customers support

Provide all information around your customers

support in one place

Capabilities
 Value Maps give customers direct access to
service and support related content
 Adoption services help customers fully leverage
the value of SAP Jam, including consulting
information for the different project phases
 Customers can interact in communities and
organize personal meetings and events

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 27

IT Support Center: Apple Macintosh User Community

IT provides information for specific areas of

interest including Mac users at SAP

Capabilities
 Help increase user productivity with access to
the latest updates about the IT products
 Reduce the number of service tickets, user
helping users
 Create a knowledge base and provide first aid
on IT issues

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Customized Work Patterns: Professional Services Project Room Template

Every consulting and implementation project can

use templates for project collaboration and
execution

Capabilities
 Project collaboration, either internally or with
customers and partners
 Project execution to follow-up on issue lists
 Option to extend with out-of-the box integration
in SAP S/4HANA Professional Services and
Microsoft Office 365 and SharePoint

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SAP Jam Support Center

SAP Jam used by IT for internal support group

Capabilities
 Collect user feedback about SAP Jam
 Ask questions and FAQ section
 Find apps, such as Microsoft Outlook
integration and offline access to Jam
documents

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Customer Implementation Project: Track Issue List

Customers and SAP share implementation

project content and issue list in a private external
SAP Jam group

Capabilities
 Joint issue list to follow-up on all relevant topics
during the implementation project
 Provide single place to provide project related
documents and project documentation
 Collect customer feedback and reply back on
potential roadmap changes after internal
alignment

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Global Product Support

Global support group to bring all relevant

information together at one place

Capabilities
 Share all hands meeting for global product
support
 Provide knowledge base and single point of
information
 Share goals, business plan and key resources

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Direct connections with customers improves product direction

Helping to support ideation, new release

prioritization and increased customer satisfaction
Capabilities
 Provides direct access to SAP Jam expertise on
a regular basis via a centralized community for
selected customers
 Faster access to feedback from customers on
development proposals and ideas.
 Better preparation of enablement content and
marketing messages based on the strength of
customer insight gathered
 Enables customers to support each other
through the communities, connecting them to
the experts and experiences in customer base

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SAP Jam Collaboration
Sales & Marketing Scenarios
SAP Jam Collaboration part of SAP’s company strategy and transformation
LoB: Sales & Marketing

Sales &
Marketing

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SAP Jam Supporting SAP’s Sales and Marketing Business

Key SAP Jam Use Cases Our Challenges The Impact

 Automated templates to drive  Driving alignment behind the  SAP Jam is now a key tool
improved customer engagement: company marketing priorities and throughout all aspects of our
Customer Journey Collaboration global message focus sales planning, execution and
Room: Leonardo  Improve the time a rep takes to customer engagement resulting
 Improved events planning and productive selling in:
execution: SAPPHIRE NOW in  Improve the ability to find and – Decreased deal time to close
2018 collaborate with internal experts – Increased win rates
 Improved engagement and Leveraging our expertise behind – Support for our mobile
scaling for internal events: SAP our sales engine salesforce
d-kom 2019  Better planning and execution at  Enhanced enablement and
 Increased sales and reduced our events with increased ROI alignment across sales and our
time to close with Customer  Deliver engagement capabilities external partners to improve the
Journey & Engagement Room that build strong relationships operations and sales results
Templates that self populate with with prospects from before RFPs  We maintain customer
latest customer content and yet are issued right through to engagement by “swarming” high
are easily created by Sales Reps solution implementation priority sales issues before deal
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
progress is compromised 36
Customer Journey Collaboration Room: Leonardo

Sales can invite customer to a collaboration room

to share all relevant information about a topic, for
instance Leonardo, machine learning, and hand-
over to consulting

Capabilities
 Collaborate with a customer during the sales
cycle and explore phase and hand-over to
consulting to support the build, implement and
run phases of a project
 Prepare next meeting and distribute handouts
and other relevant content thereafter
 Drive symbiotic sales and consulting
engagement during the entire customer journey

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Events: SAPPHIRE NOW in 2018

SAPPHIRE NOW is the key event of SAP and all

employees keep engaged with SAP Jam

Capabilities
 Provide all relevant information, before, during
and after the event for all employees
 Manage speaker information and event logistics
 Share event videos and presentations

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 38

Events: SAP d-kom 2019

SAP d-kom is the annual internal development

event

Capabilities
 Almost a year prior to the event all employees
are auto-invited to the upcoming development
kick-off meeting
 Employee feedback is collected, for instance
topics, speakers, structure and locations of the
event
 Fellowships are offered to prepare and manage
the event including communications, event
project management and content experts

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 39

Increase Sales via Customer Journey and Deal Room Templates

Sales can use template to sell solutions and

collaborate with the customer during the sales
cycle and thereafter

Capabilities
 Access meeting information and provide a
general overview about the solution
 Clarify specific questions, support sales cycle
with checklists
 Hand-over to consulting or implementation team
possible to support the entire customer
engagement

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 40

SAP Jam Collaboration
HR Scenarios
Changing the business requires changing how we work together

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SAP Jam drives workplace transformation across all HR processes

Employee Expert discovery HR Employee support &

engagement & recognition communications help desk

Performance Employee Succession &

Recruiting Onboarding Learning
& Goals Central Development

Pre-hire Onboarding Blended Mentoring Streamline Offboarding

& crossboarding Learning & coaching processes & knowledge
retention

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 43

SAP Jam Collaboration part of SAP’s company strategy and transformation
LoB: HR

HR

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SAP Jam Supporting The HR Transformation

Key SAP Jam Use Cases Our Challenges The Impact

 Help new employees get productive  Driving alignment behind the  Engagement increased 16 points
quickly in their new role with company priorities and focus across the company and each
company & team specific point increase is worth €50m to
 Increase awareness and visibility
onboarding groups the bottom line
of HR initiatives by proactively
 Provide a One-stop-shop for all communicating  The new continuous goals and
Talent topics performance process rollout was
 Streamline change management
 Support employees in discussing, a success
around new HR policies and
setting and delivering on their goals
processes, Examples:  Our talent development impacts
 The platform for LEAP out – Roll-out a new performance process our results and Jam provides
Leadership Excellence Acceleration – Drive annual benefits communication support resources, inspiration
Program – Share corporate values and strategy and game changing interaction
 Blend peer-to-peer Learning with  Improve employee engagement with leaders, experts and peers
formal training to improve
and receive immediate feedback  Diversity topics like SAP Autism
effectiveness
from our permanent and external at work, shows our leadership in
 Others: HR Support, Diversity, workers these areas, motivates
Mentoring, Sabbatical Support, CSR employees and impacts results.
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Talent

One-stop-shop for all Talent related topics

Capabilities
 Provide support resources, inspiration and
interaction with leaders, experts and peers
 Use of SAP Jam group as one stop for updates,
enablement, support, and collaboration
 Improves efficiency and communication

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Learning

Transform all of SAP into a global “Learning

Culture”, where everyone is a teacher and
everyone is a learner.

Capabilities
 Easier to explore corporate and board area
learning opportunities, both strategic and
tactical
 More efficient ways to share learning
experiences with colleagues and insights from
learning thought leaders
 Easier for employees worldwide to interact with
the learning organizations

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 Leadership Development of Women as Leaders

A flagship program for the development of women

as leaders at SAP that uses Jam as a collaboration
space for a global network that not only provides
structured curriculum but also evokes discussion,
breaking siloes

Capabilities
 Jam used as platform for award winning career-
development program for women (called LEAP:
Leadership Excellence Acceleration Program)
 Deliver learning content and assignments to
regionally-based cohort sub-groups that
participate in the larger global Jam community
 Use sub-groups to foster discussion,
collaboration, and peer review
 Create a community of practice that also serves
as a place for organization of local events,
materials, and discussions

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Employee Onboarding

Help new employees get productive quickly in

their new role

Capabilities
 Provide specific onboarding groups for instance
for global business operations
 Faster access to peers and experts across the
organization help them learn
 Better preparation for new hires and internal
transfers by automatically assigning them to the
right communities
 New hires get up to speed faster inviting them
to pre-hire communities, connecting them to
experts and information – before they even start

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Blend peer-to-peer learning with formal training to improve effectiveness

Ensure that the entire field sales and services

organization operates on a standard set of
processes and tools

Capabilities
 One-stop-shop for all sales teams and sales
managers to learn about sales practices
 Shift from push to pull communication. Making
information available “on demand”, in
interactive, user-friendly ways

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Mentoring

Ensure knowledge transfer in changing workforce

and prepare for new challenges.

Capabilities
 Enables the best learning culture where everyone is a
teacher and everyone is a learner
 Provides role based end-to-end support for mentors
and mentees
 Supports exchange and conversation of communities
that are distributed globally

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Diversity

Diversity and inclusion

Capabilities
 Provide information about diversity and
inclusion
 Explain employees what it is and why it is
important
 Provide contacts and learning content
 Build an internal community and provide
external relevant contacts

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SAP Jam Collaboration
IT Scenarios
SAP Jam Collaboration part of SAP’s company strategy and transformation
LoB: IT

IT

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SAP Jam Supporting The IT Transformation

Key SAP Jam Use Cases Our Challenges The Impact

 Advise employees on equipment  Streamline IT solution updates  Minimize volume of common IT
choices and technology tools and change management around inquiries by providing targeted
available new corporate policies knowledge articles
 Help employees get productive  Reduce employee downtime for  Reduction in number of
quickly with new solution IT related issues or delays in complaints in the IT services to
enablement, how to guides etc. leveraging new IT solutions SAP
 Provide a One-stop-shop for all  Rollout and adoption of new  Ensure key IT information
internal solution support and solutions was not optimal accuracy and consistency
advice topics  Demand for in-person support through content approval and
 IT communications to drive closer needed to be reduced with moderation
business alignment, supporting scalable self enablement content  Provide employee self-service
employees in discussing and and tools 24/7
delivering on IT technology needs  Reduction in hardware costs due  Example: SAP IT in Australia
 Support the digital transformation to inappropriate equipment used Jam to support effectively
of SAP working models requisitions or duplicate devices moving telco providers in 3 days
with 1 person driving/supporting
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IT Support: Skype

Provide support center for a topic, for instance IP

telephony and web meetings

Capabilities
 Short learning videos
 Publish known issues and topic related news
 Provide user manuals and short product guides

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Release Call: Enterprise Collaboration Product Portfolio Program

 IT projects and product development cycles can

be driven in a lean way

Capabilities
 Provide an overview about the IT
implementation or development project
 Bring all stakeholders together in a weekly
meeting and provide and update about all
activities in an overview with wikis and events
 See all action items, and track risks and issues

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Special Interest Community: Architects Community

Special interest communities, for instance for IT

architects, scale knowledge sharing and the
development of thought leadership across the
organization and maximize investment in SAP´s
employee expertise development

Capabilities
 Establish a CTO circle makes it easier to
connect and collaborate with like minded peers
 Provide an architecture library helps equip new
practitioners with articles and thought
leadership content they can leverage to be
more successful in their new role
 Ensure effective roll-out and communication of
SAP’s architecture and technology strategy
evolution and enable regional expertise input
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Product Knowledge Base

Service as knowledge base for products that

affect multiple IT areas, for instance user
management

Capabilities
 Provide product overview with short and
detailed videos and presentations
 Access documentation and detailed technical
information
 Provide a one-stop-shop including pricing and
branding related questions

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SAP HANA

Drive big IT projects, for instance SAP HANA with

many employees involved

Capabilities
 Provide all information around an IT project and
cover all aspects from IT development, over
implementation and maintenance
 Navigate content by roles and personas, such
as administrator or security architect
 Quick access expert sessions and certifications

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Project Overview: Technical and Business Aspects

Implementation Project Technical Change Management

10 weeks SSO 100k+

Project duration For all SAP devices, e.g. Big bang roll out to all
mobile, laptops, etc. employees and
externals

Cross team Support Approvals

Cross team/organization, Business, technical Data protection &
e.g. SAP IT, and cloud support privacy, Global Risk &
SuccessFactors, KMCC, etc. model established Compliance, IT Security,
Works Council
Successfully planning, implementing, and rolling out SAP Jam

Step “Grow”: Measure success and plan

Step “Plan”: Select business goals and
to scale.
use cases for SAP Jam.
Result: Key metrics are identified and Plan
Result: Business goals, use cases,
measured, feedback and comments are
sponsors, and champions are identified
gathered, and additional use cases are
and documented.
selected.

Grow Design

Step “Rollout”: Plan your rollout in Step “Design”: Create design groups and
respect to training, support, and processes for SAP Jam based on user
Rollout
communication. needs.
Result: Plans for rollout, training, support, Result: Groups and templates are
and communication are developed. designed according to stakeholder
analysis. Process changes are
documented.

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SAP Jam connects people to your company purpose

SAP Jam connects our people to SAP’s

company purpose and priorities!

people information experts data processes get

work done

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SAP Jam connects people and business processes to performance
Many of SAP’s results are in line with those identified in this independent study!

10%
Faster sales cycle time
15%
Lower content creation
14% Faster time to resolve
costs internal support issues

16%Less time to access

19%
Lower onboarding and
73% Reduced TCO to
experts and information training costs manage internal intranet

Ask for a complimentary copy of the

The Total Economic Impact of SAP Jam, a
July 2018 commissioned study conducted by
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Forrester Consulting on behalf of SAP 64
Work better, together with SAP Jam.

Collaboration connects people with your business

purpose.
Purpose drives people and people drive your
business results.

Work better, together with SAP Jam.

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Getting started with your transformation journey
Value Map - One stop shop for SAP Jam design, implementation and roll out topics - Start today!

SAP Jam Collaboration

– Cloud Value Map –
SAP Enterprise Support

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 SAP Jam Collaboration at

Driving and delivering value across line of businesses and geographies

Appendix – Additional Use Cases

SAP Jam Product Feedback

SAP employees provide direct product feedback

Capabilities
 Raise ideas and provide product feedback
 Comment and vote on ideas of others
 See how the idea evolves from new ideas to
ideas accepted and finally delivered
 Communicate back to contributers about ideas
accepted and completed

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 69

Product Knowledge Base for Line of Business HR: SAP SuccessFactors

Enable employees in line of business HR about

SuccessFactors solution

Capabilities
 Enablement of all kind and levels for
SuccessFactors
 Provide one single source of truth, reduced
effort to communicate and search content
 Selling, products, events, tweets, video,
everything can be accessed easily
 Employees are better informed about the
quarterly product updates

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 70

SAP and Customer Group Template for S/4HANA Cloud

Field organization can work with customers in a

collaboration group based on at template

Capabilities
 Customers can access the latest content and
directly engage with their colleagues and SAP
in a private external group
 The group can be used through the different
phases from product evaluation to sales and
thereafter implementation and run phase
 Easy access to key resources, both links to
official resources as well as content uploaded
and discussed only between the participants of
that group

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 71

Industry Solution Utilities: Knowledge Base

Knowledge base for industry utilities to enable

employees and provide all relevant information in
one single source of truth

Capabilities
 Vast amount of content and key resources
makes the group for utilities a knowledge base
 All kind of questions and content can be
searched in that group
 Content is nicely structured and easy to find
 Various team members and the entire internal
community can contribute to ensure high quality
and latest updates

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 72

Global Onboarding Community

Onboarding for employees community for HR

business partners to learn about onboarding

Capabilities
 Help HR business partners what onboarding is
all about and how they can drive employee
onboarding in an effective way
 Learning platform for HR around onboarding
 Provide information employees need during the
first days to get started that can be used by HR
business partners
 Provide additional information about events,
pre-hire activities, local HR services and
focused onboarding activities for different roles

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 73

Blend peer-to-peer learning with formal training to improve effectiveness

Design thinking learning room

Capabilities
 Provide information about design thinking and
get in contact with interested colleagues
 Share learned information with others and
improve own learning content and teaching
skills
 Motivate other to share their knowledge in their
areas as topic matter expert
 Help learning content creators to get inspired
and improve official learning content by using
successful approaches and content and by that
reduce cost of training content creation

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 74

Leadership Experience

Program for the development of leadership skills

for employees that supports blended learning

Capabilities
 Deliver learning content and assignments around
leadership
 Leaders share leadership experience

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 75