Google Gmail Accessibility Conformance Report

WCAG Edition
VPAT®1 Version 2.3 (Revised) – April 2019
Name of Product/Version: Google Gmail
Product Description: Google Gmail is a web application which allows users to send, receive, and organize emails.
Report Date: March 11, 2020
Contact Information: apps-accessibility@google.com
Notes:
Evaluation Methods Used: JAWS, NVDA, VoiceOver, ChromeVox, Color Contrast Analyzer, Chrome Browser
Applicable Standards/Guidelines:
This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report

Level A (Yes)
Web Content Accessibility Guidelines 2.0 Level AA (Yes)
Level AAA (No)
Level A (Yes)
Web Content Accessibility Guidelines 2.1 Level AA (Yes)
Level AAA (No)

1 “Voluntary Product Accessibility Template” and “VPAT” are registered

service marks of the Information Technology Industry Council (ITI)
Page 1
Terms
The terms used in the Conformance Level information are defined as follows:
● Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with
equivalent facilitation.
● Partially Supports: Some functionality of the product does not meet the criterion.
● Does Not Support: The majority of product functionality does not meet the criterion.
● Not Applicable: The criterion is not relevant to the product.
● Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report

Tables 1 and 2 also document conformance with:
● Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing
● Chapter 6 – 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-
supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Page 2
Table 1: Success Criteria, Level A

Criteria Conformance Level Remarks and Explanations

The Google Gmail web application provides text

alternatives for all non-text content with one
exception:
● The counter showing the current messages is
1.1.1 Non-text Content (Level A) Partially Supports
inappropriately labeled as “Show more
messages” and does not present the
displayed ranged or total to assistive
technologies

The Google Gmail web application does not include

1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Not Applicable prerecorded audio-only or prerecorded video-only
content.

The Google Gmail web application does not include

1.2.2 Captions (Prerecorded) (Level A) Not Applicable
prerecorded synchronized media content.

The Google Gmail web application does not include

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Not Applicable
prerecorded video content.

The Google Gmail web application conveys

presentation information programmatically with
some exceptions:
● The visible inbox unread messages number
does not match the number that is conveyed
to assistive technologies, and no context is
1.3.1 Info and Relationships (Level A) Partially Supports provided for the visible number to assistive
technology users
● Sub labels are not nested in lists, making it
difficult for users to determine hierarchy
● When the color picker menu is open, the
headings are read out of order from the
other content

Page 3
 Criteria Conformance Level Remarks and Explanations

The Google Gmail web application presents a correct

1.3.2 Meaningful Sequence (Level A) Supports
and logical reading sequence for all content.

The Google Gmail web application does not rely

1.3.3 Sensory Characteristics (Level A) Supports solely on shape, color, size, location, orientation, or
sound to convey instructions.

The Google Gmail web application does not rely

1.4.1 Use of Color (Level A) Supports solely on color to convey information or to
distinguish elements.

The Google Gmail web application does not include

1.4.2 Audio Control (Level A) Not Applicable
audio content.

The Google Gmail web application allows users to

access functionality and content using only the
keyboard with some exceptions, including:
● The Support and Google Apps menus prevent
users from interacting with other elements
2.1.1 Keyboard (Level A) Partially Supports on the page using the keyboard until the
menu is closed
● The inbox type menu and the button to open
it are not accessible using only the keyboard
● The checkbox to select an email is not
accessible using only the keyboard

The Google Gmail web application does not trap the

2.1.2 No Keyboard Trap (Level A) Supports
user’s keyboard focus.

The Google Gmail web application does include

2.1.4 Character Key Shortcuts (Level A 2.1 only) Supports keyboard shortcuts which are only active when the
relevant component has focus.

The Google Gmail web application does not include

2.2.1 Timing Adjustable (Level A) Not Applicable
content with a timeout.

Page 4
 Criteria Conformance Level Remarks and Explanations

The Google Gmail web application does not include

2.2.2 Pause, Stop, Hide (Level A) Not Applicable moving, blinking, scrolling, or auto-updating
information that lasts more than five seconds.

The Google Gmail web application does not include

2.3.1 Three Flashes or Below Threshold (Level A) Supports
content which flashes more than 3 times per second.

The Google Gmail web application provides bypass

2.4.1 Bypass Blocks (Level A) Supports
blocks that allow users to skip repeated content.

The Google Gmail web application provides titles for

2.4.2 Page Titled (Level A) Supports
pages which describe topic or purpose.

The Google Gmail web application provides a logical

focus order for content with some exceptions,
including:
● CC and BCC buttons come after the send
button and edit controls in focus order
2.4.3 Focus Order (Level A) Partially Supports ● The user must leave the edit field and
navigate backwards through the page using
the arrows keys to access the edit toolbar
● The “clear search” button comes before the
advanced search options visually, but comes
after in the focus order

The Google Gmail web application provides text to

clearly describe the purpose of links with one
exception:
2.4.4 Link Purpose (In Context) (Level A) Partially Supports
● The confidential mode edit button does not
provide and context for what the button
does

The Google Gmail web application does not include

2.5.1 Pointer Gestures (Level A 2.1 only) Not Applicable
multipoint or path-based gestures for operation.

Page 5
 Criteria Conformance Level Remarks and Explanations

The Google Gmail web application allows users to

2.5.2 Pointer Cancellation (Level A 2.1 only) Supports
cancel pointer interactions.

The Google Gmail web application presents labels

2.5.3 Label in Name (Level A 2.1 only) Supports
both visually and programmatically.

The Google Gmail web application does not use

2.5.4 Motion Actuation (Level A 2.1 only) Not Applicable
motion actuation for user interaction.

The Google Gmail web application specifies the

3.1.1 Language of Page (Level A) Supports
document’s language in the HTML code.

The Google Gmail web application does not change

context when a component receives focus with one
exception:
3.2.1 On Focus (Level A) Partially Supports
● When leaving the advanced search menu,
occasionally focus is set back to the “inbox”
label in the left-hand navigation menu

The Google Gmail web application does not change

context on user interaction with some exceptions:
● When selecting a label, focus is moved into
the list of emails filed under that label
● When the popup menus in the edit toolbar
for changing font size and text size are
opened, the focus is set back into the text
3.2.2 On Input (Level A) Partially Supports
area for the email body
● When attempting to activate the “attach
files” button using the spacebar, focus is set
back into the text area without warning
● When selecting a time length in confidential
mode, the focus is set to the messages list in
the inbox area

Page 6
 Criteria Conformance Level Remarks and Explanations

If an input error is detected in the Google Gmail web

3.3.1 Error Identification (Level A) Supports
application, the error is described to the user in text.

The Google Gmail web application provides labels or

3.3.2 Labels or Instructions (Level A) Supports
instructions for user inputs.

The Google Gmail web application elements have

complete start and end tags, are nested
4.1.1 Parsing (Level A) Supports
appropriately, do not contain duplicate attributes,
and have unique IDs.

The Google Gmail web application provides

appropriate names, roles, and values for interactive
elements, with some exceptions, including:
● The label options menu does not have the
appropriate role of “button”
● The tab control for the settings pages do not
4.1.2 Name, Role, Value (Level A) Partially Supports
identify which tab is currently selected
● The text for the currently selected font does
not announce the text for the font selection
● The advanced search dropdown does not
announce that it provides an expandable
menu

Page 7
Table 2: Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations

The Google Gmail web application does not include

1.2.4 Captions (Live) (Level AA) Not Applicable
any live synchronized media.

The Google Gmail web application does not include

1.2.5 Audio Description (Prerecorded) (Level AA) Not Applicable
prerecorded video content.

The Google Gmail web application does not restrict

1.3.4 Orientation (Level AA 2.1 only) Supports
its view to a single orientation.

The Google Gmail web application appropriately

1.3.5 Identify Input Purpose (Level AA 2.1 only) Supports identifies the purposes of components, icons, and
regions.

The Google Gmail web application provides sufficient

color contrast between text and its background with
1.4.3 Contrast (Minimum) (Level AA) Partially Supports one exception:
● For search input fields, placeholder text has
insufficient contrast.

The Google Gmail web application allows users to

1.4.4 Resize text (Level AA) Supports zoom in up to 200% without loss of content or
functionality.

The Google Gmail web application does not include

1.4.5 Images of Text (Level AA) Not Applicable
images of text.

The Google Gmail web application allows the use of

screens as small as 320 CSS pixels by 256 CSS pixels
1.4.10 Reflow (Level AA 2.1 only) Supports
without the loss of information or functionality, and
without requiring two-dimensional scrolling.

Page 8
 Criteria Conformance Level Remarks and Explanations

The Google Gmail web application provides sufficient

1.4.11 Non-text Contrast (Level AA 2.1 only) Supports color contrast between important components or
graphics and their backgrounds.

The Google Gmail web application allows users to

1.4.12 Text Spacing (Level AA 2.1 only) Supports adjust text spacing without loss of content or
functionality.

The Google Gmail web application ensures that

1.4.13 Content on Hover or Focus (Level AA 2.1 only) Supports content which appears on hover or focus is
dismissible, hoverable, and persistent.

The Google Gmail web application provides users

2.4.5 Multiple Ways (Level AA) Supports
with multiple ways to navigate to pages and content.

The Google Gmail web application provides users

2.4.6 Headings and Labels (Level AA) Supports with headings or labels to describe topic or purpose
of content.

The Google Gmail web application provides visible

2.4.7 Focus Visible (Level AA) Supports
focus indicators for all interactive elements.

The Google Gmail web application does not include

3.1.2 Language of Parts (Level AA) Not Applicable passages or phrases in a language other than the
main language of the page.

The Google Gmail web application provides clear and

consistent navigation across pages with one
exception:
3.2.3 Consistent Navigation (Level AA) Partially Supports
● The “Support” and “Google Apps” menus
both lock focus into the menu, which is not
necessary and inconsistent with other menus

The Google Gmail web application consistently

3.2.4 Consistent Identification (Level AA) Supports
identifies components with the same functionality.

Page 9
 Criteria Conformance Level Remarks and Explanations

Where input errors are detected, the Google Gmail

3.3.3 Error Suggestion (Level AA) Supports web application provides suggestions for resolving
them.

Use of the Google Gmail web application does not

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Not applicable inherently cause legal commitments or financial
transactions to occur.

The Google Gmail web application provides status

4.1.3 Status Messages (Level AA 2.1 only) Supports messages which are presented to assistive
technologies.

Page 10
Table 3: Success Criteria, Level AAA

Criteria Conformance Level Remarks and Explanations

1.2.6 Sign Language (Prerecorded) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.2.7 Extended Audio Description (Prerecorded) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.2.8 Media Alternative (Prerecorded) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.2.9 Audio-only (Live) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.4.6 Contrast Enhanced (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.4.7 Low or No Background Audio (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.4.8 Visual Presentation (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

1.4.9 Images of Text (No Exception) Control (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

Page 11
 Criteria Conformance Level Remarks and Explanations

2.1.3 Keyboard (No Exception) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.2.3 No Timing (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.2.4 Interruptions (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.2.5 Re-authenticating (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.3.2 Three Flashes (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.4.8 Location (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.4.9 Link Purpose (Link Only) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

2.4.10 Section Headings (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

3.1.3 Unusual Words (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

Page 12
 Criteria Conformance Level Remarks and Explanations

3.1.4 Abbreviations (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

3.1.5 Reading Level (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

3.1.6 Pronunciation (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

3.2.5 Change on Request (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

3.3.5 Help (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

3.3.6 Error Prevention (All) (Level AAA)

Also applies to: Not Evaluated
Revised Section 508 – Does not apply

Page 13
Revised Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria Conformance Level Remarks and Explanations

The Gmail web application provides the correct name, role, state,
302.1 Without Vision Partially Supports and other important accessibility information for most interface
elements, with few exceptions detailed in Table 2.

The Gmail web application provides the correct name, role, state,
302.2 With Limited Vision Partially Supports and other important accessibility information for most interface
elements, with few exceptions detailed in Table 2.

302.3 Without Perception of Color Supports

302.4 Without Hearing Supports

302.5 With Limited Hearing Supports

302.6 Without Speech Supports

302.7 With Limited Manipulation Supports

302.8 With Limited Reach and Strength Supports

302.9 With Limited Language, Cognitive, and Learning Supports

Abilities

Page 14
Chapter 4: Hardware
Notes: Gmail is not a hardware product.

Criteria Conformance Level Remarks and Explanations

402 Closed Functionality Heading cell – no response required Heading cell – no response required

402.1 General Heading cell – no response required Heading cell – no response required

402.2 Speech-Output Enabled Heading cell – no response required Heading cell – no response required

402.2.1 Information Displayed On-Screen Not Applicable

402.2.2 Transactional Outputs Not Applicable

402.2.3 Speech Delivery Type and Coordination Not Applicable

402.2.4 User Control Not Applicable

402.2.5 Braille Instructions Not Applicable

402.3 Volume Heading cell – no response required Heading cell – no response required

402.3.1 Private Listening Not Applicable

402.3.2 Non-private Listening Not Applicable

402.4 Characters on Display Screens Not Applicable

402.5 Characters on Variable Message Signs Not Applicable

403 Biometrics Heading cell – no response required Heading cell – no response required

Page 15
 Criteria Conformance Level Remarks and Explanations

403.1 General Not Applicable

404 Preservation of Information Provided for Accessibility Heading cell – no response required Heading cell – no response required

404.1 General Not Applicable

405 Privacy Heading cell – no response required Heading cell – no response required

405.1 General Not Applicable

406 Standard Connections Heading cell – no response required Heading cell – no response required

406.1 General Not Applicable

407 Operable Parts Heading cell – no response required Heading cell – no response required

407.2 Contrast Not Applicable

407.3 Input Controls Heading cell – no response required Heading cell – no response required

407.3.1 Tactilely Discernible Not Applicable

407.3.2 Alphabetic Keys Not Applicable

407.3.3 Numeric Keys Not Applicable

407.4 Key Repeat Not Applicable

407.5 Timed Response Not Applicable

407.6 Operation Not Applicable

407.7 Tickets, Fare Cards, and Keycards Not Applicable

Page 16
 Criteria Conformance Level Remarks and Explanations

407.8 Reach Height and Depth Heading cell – no response required Heading cell – no response required

407.8.1 Vertical Reference Plane Not Applicable

407.8.1.1 Vertical Plane for Side Reach Not Applicable

407.8.1.2 Vertical Plane for Forward Reach Not Applicable

407.8.2 Side Reach Not Applicable

407.8.2.1 Unobstructed Side Reach Not Applicable

407.8.2.2 Obstructed Side Reach Not Applicable

407.8.3 Forward Reach Not Applicable

407.8.3.1 Unobstructed Forward Reach Not Applicable

407.8.3.2 Obstructed Forward Reach Not Applicable

407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward

Not Applicable
Reach

407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward
Not Applicable
Reach

408 Display Screens Heading cell – no response required Heading cell – no response required

408.2 Visibility Not Applicable

408.3 Flashing Not Applicable

409 Status Indicators Heading cell – no response required Heading cell – no response required

Page 17
 Criteria Conformance Level Remarks and Explanations

409.1 General Not Applicable

410 Color Coding Heading cell – no response required Heading cell – no response required

410.1 General Not Applicable

411 Audible Signals Heading cell – no response required Heading cell – no response required

411.1 General Not Applicable

412 ICT with Two-Way Voice Communication Heading cell – no response required Heading cell – no response required

412.2 Volume Gain Heading cell – no response required Heading cell – no response required

412.2.1 Volume Gain for Wireline Telephones Not Applicable

412.2.2 Volume Gain for Non-Wireline ICT Not Applicable

412.3 Interference Reduction and Magnetic Coupling Heading cell – no response required Heading cell – no response required

412.3.1 Wireless Handsets Not Applicable

412.3.2 Wireline Handsets Not Applicable

412.4 Digital Encoding of Speech Not Applicable

412.5 Real-Time Text Functionality Reserved for future Reserved for future

412.6 Caller ID Not Applicable

412.7 Video Communication Not Applicable

412.8 Legacy TTY Support Heading cell – no response required Heading cell – no response required

Page 18
 Criteria Conformance Level Remarks and Explanations

412.8.1 TTY Connectability Not Applicable

412.8.2 Voice and Hearing Carry Over Not Applicable

412.8.3 Signal Compatibility Not Applicable

412.8.4 Voice Mail and Other Messaging Systems Not Applicable

413 Closed Caption Processing Technologies Heading cell – no response required Heading cell – no response required

413.1.1 Decoding and Display of Closed Captions Not Applicable

413.1.2 Pass-Through of Closed Caption Data Not Applicable

414 Audio Description Processing Technologies Heading cell – no response required Heading cell – no response required

414.1.1 Digital Television Tuners Not Applicable

414.1.2 Other ICT Not Applicable

415 User Controls for Captions and Audio Descriptions Heading cell – no response required Heading cell – no response required

415.1.1 Caption Controls Not Applicable

415.1.2 Audio Description Controls Not Applicable

Page 19
Chapter 5: Software

Criteria Conformance Level Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.0 section See information in WCAG 2.0 section

502 Interoperability with Assistive Technology Heading cell – no response required Heading cell – no response required

502.2.1 User Control of Accessibility Features Not Applicable

502.2.2 No Disruption of Accessibility Features Not Applicable

502.3 Accessibility Services Heading cell – no response required Heading cell – no response required

502.3.1 Object Information Not Applicable

502.3.2 Modification of Object Information Not Applicable

502.3.3 Row, Column, and Headers Not Applicable

502.3.4 Values Not Applicable

502.3.5 Modification of Values Not Applicable

502.3.6 Label Relationships Not Applicable

502.3.7 Hierarchical Relationships Not Applicable

502.3.8 Text Not Applicable

502.3.9 Modification of Text Not Applicable

502.3.10 List of Actions Not Applicable

Page 20
 Criteria Conformance Level Remarks and Explanations

502.3.11 Actions on Objects Not Applicable

502.3.12 Focus Cursor Not Applicable

502.3.13 Modification of Focus Cursor Not Applicable

502.3.14 Event Notification Not Applicable

502.4 Platform Accessibility Features Not Applicable

503 Applications Heading cell – no response required Heading cell – no response required

503.2 User Preferences Not Applicable

503.3 Alternative User Interfaces Not Applicable

503.4 User Controls for Captions and Audio Description Heading cell – no response required Heading cell – no response required

503.4.1 Caption Controls Not Applicable

503.4.2 Audio Description Controls Not Applicable

504 Authoring Tools Heading cell – no response required Heading cell – no response required

504.2 Content Creation or Editing (if not authoring tool, enter “not
See WCAG 2.0 section See information in WCAG 2.0 section
applicable”)

504.2.1 Preservation of Information Provided for Accessibility in

Not Applicable
Format Conversion

504.2.2 PDF Export Not Applicable

504.3 Prompts Not Applicable

Page 21
 Criteria Conformance Level Remarks and Explanations

504.4 Templates Not Applicable

Page 22
Chapter 6: Support Documentation and Services

Criteria Conformance Level Remarks and Explanations

601.1 Scope Heading cell – no response required Heading cell – no response required

602 Support Documentation Heading cell – no response required Heading cell – no response required

The documentation for Gmail lists and

explains how to use the accessibility
602.2 Accessibility and Compatibility Features Supports
and compatibility features of the
product. See g.co/GSuiteAccessibility

The documentation mostly complies

with WCAG 2.0 A/AA, but some content
602.3 Electronic Support Documentation Partially Supports does not provide the correct state
information, such as
expanded/collapsed disclosure widgets.

All necessary documentation for Gmail

602.4 Alternate Formats for Non-Electronic Support Documentation Not Applicable
is provided electronically.

603 Support Services Heading cell – no response required Heading cell – no response required

The Google Disability Support team can

answer questions about the
603.2 Information on Accessibility and Compatibility Features Not Applicable
accessibility of Gmail through various
support channels.

The Google Disability Support team can

answer questions about the
603.3 Accommodation of Communication Needs Supports
accessibility of Gmail through various
support channels.

Page 23
Page 24
Legal Disclaimer Gmail
© 2020 Google LLC. As of the date of its publication indicated in the information table at the beginning of this Conformance Report, this Conformance Report
represents the current view of Google regarding information about the subject Google product as outlined in the ITI’s “VPAT® 2.3 Revised WCAG Edition Version
1.0.” Google cannot guarantee that any information in this Conformance Report will remain accurate after such date of publication, but Google works
continuously to monitor the accessibility of its products and provide updates from time to time. Any modification or customization to the subject product may
render some or all of this Conformance Report to become inapplicable. This Conformance Report is provided “as is” and for informational purposes only.

Page 25