----------------------------------------------------------------------------------------------Curriculum Vitae
Rana Muhammad Khalid
Email: ilhan1273@gmail.com
Cell #: +92-343-6333111
Skype: ilhan1273
Seasoned Business Sales, Operations & Management Professional
Professional expertise in Business, Sales, Operational & Admin Processes
Operational experience in Telecom, Banking, FMCG, Food Manufacturing, & Education, industry verticals
A corporate practitioner with proven combination of strategic innovation with entrepreneurial execution and
drive. Demonstrated strength in enhancing value through focus on core competencies and business
deliverables, customer focus and commitment to excellence. Exceptional proficiency in handling the Business,
Sales, Marketing and Operations function efficiently towards delivering top and bottom line results for the
organization.
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Professional Synopsis Leadership Skills
Highly accomplished, result oriented professional with creditable Effective and Accountable in high profile Executive roles:
experience with leading organizations Overcome complex employee challenges and make high stakes
More than 12 year diversified and enrich experience of Sales, decisions using experience backed judgment strong work ethic
Marketing, Business Operations and Management and irreproachable integrity
Associated as Manager Sales Operations/Business Corporate Strategy and Development Specialist:
Developments with Reach Communications Inc. USA. Characterized as a strategist and tactician. Adept in
A devoted Management Professional with extensive hands on conceptualizing and implementing strategies for business
experience in Customer Life Cycle Management, Business process development and nurturing talent towards delivering the
Analysis, Backend Support Channel Development, Churn budgeted goals
Management, Campaign Management, Efficiency Consistent record of grooming Quality Talent:
Enhancement, Identifying Gaps and Filling Them Through Talent hiring, managing, rewarding and developing an
Training, Excellent Knowledge and Work Experience to environment of success in the organization
Understand Customer Behavior and Develop Customer Consistently deliver Mission – Critical results:
Centric Strategies to Optimize Revenue, Management of Driven by a visceral “Hard Wired” need to strategies and to
Retail, Sales, Corporate Sales and Government Departmental innovate. Gifted with vision, determination and skills needed
Coordination, General Administration etc. for building business strategies and tactics to build a winning
Proficient in organization Evaluation-Design and Structuring, organization and teams
Policies, Process Re-Engineering. Respect and leverage Human Capital:
Adept in Tracking business cases, project costs, revenue/margins Motivate, mentor and lead talented professionals. Live the
and supporting high level decision making culture and lead by example. Expertise in building and
motivating large teams that well exceed corporate expectations
Versatile and multi-skilled with ability to manage multiple
responsibilities simultaneously.
Achieve defined goals and objectives, an effective communicator Managerial Skills
with string Analytical.
Critical Problem Solving and Organizational Skills Analytical and Logical Skills
Experience in managing and driving well diversified and multi Solution Oriented Thinking
culture work environments. Time Driven Delivery Ability
Conflict Resolution and Management Skills
Coaching and Mentoring
Excellent Communication and Interpersonal Skills
Core Competencies
Business Planning & Analysis Customer Life Cycle Management
Sales Planning & Analysis Corporate Sales Management
Sales Information System Campaign Management
Customer Behavior Analysis & Management ATL & BTL Activities
Capacity Building and Change Management Backend Support Channel Development
Learning, Training and Development Business & Sales Efficiency Enhancement
Process, Cost and Resources Optimization Litigations and Government Departments Coordination
Gaps Identification And Fulfillment Strategies Sourcing & General Administration+
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----------------------------------------------------------------------------------------------Curriculum Vitae
Business Skills
Organizational Development - Evaluate practices and implement corresponding actions. Propose solution
to senior Management and Managers about critical issues and immediate attention
Mentor team members routinely, lead employee development activities and actively participated in
management level decision making
Managed projects delivery and implementation at different locations within and outside the organization
Organization Design and Structuring - Design, review and restructure organization, division and
departments
Setup sales department for organization through sales strategy development, implementing policies and
procedures, templates, checklists, employee communication systems and management practices
Review, Design and implement sales information management system
Reengineering business operations with focus on standardization and optimization
Develop and use Sales Analytics, metrics and dashboard for understanding the cause and effect between
product and commercial factors
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Professional Experience
Reach Communication Inc, USA. August, 2014 – Till Date
Manager Sales Operations & Business Development
Key Accountabilities:
Identifying and developing potential vendors for locally & globally for the right sourcing
Planning and budgeting of purchase functions, involving cost estimation, contract negotiations.
Implementing systems for enhancing operational efficiency.
Inviting and allotting tenders.
Planning, organizing and controlling all requisite activities to perform such as sourcing techno –
commercial evaluation, negotiation, recommendation, ordering, inspection, expediting & tracking,
reporting, logistic and delivery, engineering design & development, payment processing, etc.
Liaison with the production department to maintain optimum inventory.
Liaison with finance department for timely payment of bills.
Effective management of vendor database.
Identifying and developing potential vendors/Suppliers for achieving cost effective purchase of raw
material.
Developing the suppliers and evaluating the performance assessment, auditing selection and rating.
Achieving reduction in prices and timely delivery.
ABC classification of vendors on the basis of criteria like cost, quality, timely delivery etc.
Development of new vendors.
Evaluating vendors & negotiating the price, delivery schedule and terms and conditions with them.
Timely clearance of payments & handling vendor inquiries.
Developing reports on various programmers run for vendor development for top management.
Finalizing requirement and getting specification in consulting with project owner and end users,
engineering, marketing, sales department/collaborators, external suppliers.
To manage & organize all activities of Admin staff.
To supervise maintain logbook of all events of the divisions.
To supervise maintain proper attendance Register with exact time in and out record.
To maintain personal file of all employees of company.
Prepare & manage the Annual Budget/forecasting of Administration Department.
Registration and renewal of company with different companies and Government department as and when
required.
Supervising the functions of troubleshooting & predictive/ preventive maintenance for identifying areas of
obstructions and reducing machinery downtime to the minimum possible
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Latif Education System, Multan. October, 2012 –August, 2014
Pakistan Manager Administration
Key Accountabilities:
Responsible for routine office work and office Management.
Responsible to purchase suitable sites for promotional activities and maintain their Taxes.
Prepare & manage the Annual Budget/forecasting of administration department.
Registration and renewal of company with different Government department as and when required.
To manage & organize all activities of HR.
Recruitment & Selection
Trainings & Development Management
Employee Benefits & Compensation Management
Employee & Management Relation
Communication with all Departments regarding HR Management.
Performance Management.
HR Planning.
Policy Management.
Organizational Development.
Talent Acquisition & Retention.
Recruitment & Selection
Effective management of vendor database.
Identifying and developing potential vendors for locally & globally for the right
Sourcing of all kind of material required for the school.
Planning and budgeting of purchase functions, involving cost estimation, contract
Negotiations and external communications.
Implementing systems for enhancing operational efficiency.
Arslan Food Industries, Karachi. October, 2009 – October, 2012
Pakistan Manager Sales Operations
Key Accountabilities:
Responsible for the facilitating new sales targets and planning
Responsible for the timely and effective sales target achievements and enhancement in the sales
Design and develop strategy for sales enhancement in YTD and MTD growths
Responsible for Sales forecasting and budgeting
Responsible for creating and implementing the lead generation strategy and tactics
Responsible for creating and implementing the prospect contact information strategy and tactics
Maintain a broad knowledge of product applications and critical business issues within the marketplace
Coordinate the details and scheduling of the sales meetings with management
Create and implement the annual marketing plan
Manage the business development operating budget
Responsible for timely communication of sales schemes to the dealers and distributors
Sales Force Administrator – manage and maintain all aspects of SalesForce.com, including data, strategies,
and assisting/training sales department
Attend sales meetings and client meetings
Manage Press Releases, Email campaigns, and various other marketing and sales communications
Coordinate and liaison between sales all other departments
Any other task or duty as assigned or required
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Habib Bank Limited (HBL). Pakistan January, 2008 – August, 2009
Assistant Manager
Key Accountabilities:
Working as an in charge of all kinds of cash transactions including Receipt, Payment and LFT etc.
Account opening.
Matters and correspondence related to deceased accounts.
Checking the daily working of tellers.
Assurance of Quality and uninterrupted Services to customer.
Managing CMD (Cash Management Division) Accounts of the branch.
Strengthen relationships with the existing customers and creating new relationships.
Followed closely the Prudential Regulations issued by State Bank of Pakistan regarding Account Opening
and KYC.
Muslim Commercial Bank (MCB). December, 2006 – August, 2008
Pakistan Team Leader Customer Services
Key Accountabilities:
Provides daily support to Supervisors for scheduling and workflow.
Acts as an information resource for the Customer Service function; provides guidance to CSR's in
resolving unusual situations
Counsels clients as to procedural matters and options available while pursuing a claim; records loss reports
and assists with questions and complaints that arise as claims progress; may work with insurance
companies to ensure that customers receive optimal customer service.
Provides input to Supervisors for completing Performance evaluations for CSR’s.
Participates in the training of CSR trainees to assist them in becoming independent and handling calls
on their own. Acts as a subject matter expert and a “go-to” person.
Performs other job-related duties as assigned.
Standard Chartered Bank (SCB). Pakistan January, 2006 – September, 2006
Senior Team Leader Customer Services
Key Accountabilities:
Improve client response time and satisfaction
First point of escalation of all customer service issues and inquiries
Prior experience supporting customers via email, phone and social media
Ensure CSRs understand program details by client
Develop and report on key performance indicators for managing customer service and client satisfaction
Provide guidance on customer service best practices from previous experience
Strong ability to deploy customer service management tools (Desk, Zen Desk, etc.) and experience
instituting them within an organization
Anticipate predictable performance to eliminate down time or customer service availability for users
Predict and prepare for peak volume periods in order to eliminate perceived unavailable/downtime periods
Manage program/client workloads across CSRs
Create opportunities for ease of work across clients and programs
Share learnings and best practices across clients and programs
People / Team Management
Manage customer service rep assignments and make decisions on staffing and performance
Spearhead team environment and the importance of supporting other CSRs during peak times
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Paktel, Pakistan July, 2000 – January, 2006
Manager Sales & CS
Key Accountabilities:
Handling CMS both TDMA & GSM.
To ensure quality customer service provided through daily basis.
All action done through web (Sims replacement, Billing forward Emails of FBE.
Any issues identified to be escalated to nominated service provide and follow-up early rectification.
Obtain feedback in records to network performance, support team response & adopted necessary measure
form resolution.
Franchise web reconciliations.
Stock maintains dealing wise at franchise software.
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Trainings, Certifications, Achievements & Recognitions
1st Position In All Operations Managers Worldwide @ Reach Communications Inc. USA
Winner of 1st Paktel GSM Sales Competition 2004 @ Paktel
Best Team Leader in Pakistan @ Muslim Commercial Bank (MCB)
Training on OCAT (One Customer At A Time) @ Paktel
Training on 7 Habits @ Paktel
Training on Hi-5 @ Paktel
Training on KYC (Know Your Customer) @ Muslim Commercial Bank (MCB)
Training on KYC (Know Your Customer) @ Habib Bank Limited (HBL)
Training on Anti Money Laundering @ Habib Bank Limited (HBL)
Business Communication Skills @ British Council
Selling Skills @ British Council
Channel Management @ British Council
Training on Behavioral Interviewing Skills @ HLS Management Consultants
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Education
University/Institute Degree Year
Bahauddin Zakariya University. Multan. Pakistan. Graduation 1995
Board of Intermediate & Secondary Education, Multan. Pakistan. Intermediate 1993
Board of Intermediate & Secondary Education, Multan. Pakistan. Matriculation 1990
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Co Curricular Activities
I complete Civil Defense Basic Training Course from Civil Defense Department Multan
I took 1st Position & Certificate in Badminton In Zonal Tournament Inter School Competition
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Languages
English , Urdu, Pujabi, Saraiki
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Hobbies
Playing Badminton
Traveling
Reading Books
*Reference Will Be Furnished On Demand*
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