Sponsored Ads Onboarding Guide
Sponsored Ads Onboarding Guide
onboarding guide
Designed for agencies and tool providers, this guide will help
you enable your clients to achieve their Amazon Advertising
goals with sponsored ads and more.
Get educated Start advertising Get answers
Gain advertising knowledge, build skills, learn about product offerings, and earn certifications to help grow your
clients’ business in the Amazon Advertising learning console.
• Course catalog: Enroll in self-paced courses on topics including sponsored ads, Amazon DSP, Stores, retail, and
many more to learn about the full suite of Amazon Advertising solutions.
• Certifications: Earn your Amazon Advertising certifications to prove your mastery of the skills you’ve learned.
Page 2 of 25
Get educated Start advertising Get answers
This guide walks you through what you need to know to successfully
launch self-service sponsored ads campaigns with Amazon Advertising.
1 2 3 4 5
Reviewing the Planning your Building and Measuring and Scaling with
retail basics campaigns managing optimizing advanced tools
your campaigns your campaigns
Reviewing the
1 retail basics
Advertising successfully on Amazon begins with understanding the ins and outs of Amazon retail. Complete your Ama-
zon retail certification in the learning console before you start launching campaigns to ensure your clients are set up for
success.
1. Vendors: 2. Sellers:
Within the retail model, Amazon buys the product Sellers can either use Fulfillment by Amazon (FBA) or
inventory directly from vendors, owns the inventory, and Merchant Fulfilled Network (MFN).
ships products to the customer. Vendors manage their
inventory and product detail pages in Vendor Central. • FBA helps third-party businesses by giving
Please note that a brand must qualify and be invited to them access to Amazon facilities, expertise, and
use Vendor Central. View the Vendor Central FAQ page customer service. Sellers send their inventory to
for more information. Amazon fulfillment centers, where Amazon is
responsible for picking, packing, and shipping the
products to customers. Products fulfilled by FBA
will feature a Prime badge on their product detail
Learn more about each of these business page and Amazon will handle all returns and
models and get an introduction to customer service.
Vendor Central and Seller Central when
• MFN puts the sellers in complete control of the
you take the Amazon retail course in the
handling and shipping process for all Amazon
learning console. orders, making them responsible for all returns
and customer service. Products fulfilled by MFN
do not feature a prime badge. To qualify for MFN
Prime and feature the Prime badge on product
pages, sellers must guarantee to meet the Prime
shipping promise.
Page 3 of 25
Get educated Start advertising Get answers
83%
It’s important to ensure all promoted products have improvement in total
healthy Amazon inventory levels. If the products are Vendor Central sales
not in stock, they will not be eligible for promotion. If a
product featured in a campaign goes out of stock mid-
campaign, Amazon will automatically pause that product 833K total lifetime impressions
Page 4 of 25
Get educated Start advertising Get answers
1 2 3 4 5
Reviewing the Planning your Building and Measuring and Scaling with
retail basics campaigns managing optimizing advanced tools
your campaigns your campaigns
Page 5 of 25
Get educated Start advertising Get answers
Targeting strategies
Each sponsored ad type offers advertisers a unique way
to engage their customers and meet their defined goals.
Learn more about the unique tactics you can use to help
advertisers reach customers through each ad type in the
following chart.
Page 6 of 25
Get educated Start advertising Get answers
Placement - On top of shopping results - On top of shopping results - Off-Amazon on 3rd party
- Alongside shopping results - Alongside shopping results websites and apps
- Within shopping results - Within shopping results - On Amazon product detail
- On product detail pages pages
- On Amazon shopping
results pages
- On Amazon product-related
pages
- On other Amazon pages
Landing pages Product detail pages - Stores URLs Product detail pages
- Product list URLs
- Custom URLs (vendor only)
Using different targeting methods, match types, and placements helps you determine the scenarios in which your
clients’ ads will be eligible to serve impressions. Click here for more details on how to target campaigns.
Page 7 of 25
Get educated Start advertising Get answers
Results highlights
(May 2018–May 2019):
204%
Learn how UK media agency iProspect helped exceed increase in year-over-year
sales targets for global toy manufacturer Mattel with advertising revenue
an optimized keyword targeting strategy.
increase in year-over-year
Results highlights
(January–December 2018):
274% overall sales
115%
increase in total sales Read the full case study now
attributed to advertising
increase in return
53% on ad spend
Page 8 of 25
Get educated Start advertising Get answers
Results highlights
(January–October 2019):
More advanced advertisers with more targeting
10x
Over
experience may choose to use manual targeting, which
year-over-year 60 enables you to choose your own targeting strategy.
increase in total
sales attributed million
to advertising impressions
generated See how full-service digital marketing agency
Booyah helped honey brand Manukora scale its
reach with a manual targeting strategy.
50%
Over
Over
of total sales 40
attributed to
advertising million
campaigns impressions
generated
Page 9 of 25
Get educated Start advertising Get answers
Page 10 of 25
Get educated Start advertising Get answers
Account Management
Features for Sponsored Ads
Page 11 of 25
Get educated Start advertising Get answers
Keyword Bidding Strategies For campaigns that use product category targeting,
for Sponsored Products and Sponsored Display includes a default bid based on the
product category you chose. Categories with higher-
Sponsored Brands priced products include a higher default bid. Sponsored
Display may automatically adjust your client’s bid in
real time to help optimize the campaign. Your bid may
be automatically increased to help drive conversions or
automatically decreased if it is deemed not necessary to
bid at a higher level to win the ad placement.
Page 12 of 25
Get educated Start advertising Get answers
1 2 3 4 5
Reviewing the Planning your Building and Measuring and Scaling with
retail basics campaigns managing optimizing advanced tools
your campaigns your campaigns
For more detailed instructions on how to start building sponsored ads campaigns including Stores, click here.
Page 13 of 25
Get educated Start advertising Get answers
• Select advertised products wisely: Select Read the full case study now
products that have a 3.5+ or above star rating,
are frequently the Featured Offer, and have
quality product detail pages. Review Step 1 for a
reminder of how to assess retail readiness.
• Set flexible bids and budgets: Where applicable, Learn about how ClickThrough Marketing
set daily budgets for your client’s campaigns approached campaign structure to improve
(instead of campaign-level budgets) for increased performance for outdoor clothing company
flexibility, as campaign-level budgets cannot be Craghoppers.
decreased. Also, start bidding at 50% above the
category average for keywords to ensure they’re
winning.
Results highlights
(April–December 2018):
When it comes to building campaigns, there are various
approaches you can take based on your client’s goals.
improvement in total
Learn about a few unique approaches from these success
stories. 195% monthly sales attributed
to advertising
Page 14 of 25
Get educated Start advertising Get answers
Page 15 of 25
Get educated Start advertising Get answers
1 2 3 4 5
Reviewing the Planning your Building and Measuring and Scaling with
retail basics campaigns managing optimizing advanced tools
your campaigns your campaigns
Understanding
metrics
Page 16 of 25
Get educated Start advertising Get answers
There are a variety of reports available for download in the campaign manager.
Product Sponsored Products 60 days to date Sales and performance Use this report to identify
report metrics for products in all trends in overall performance
campaigns that received at over time for promoted
least one impression products and product
variations.
Search Sponsored Products 60 days to date Actual shopping queries Use this report to identify
term used by shoppers high-performing customer
report browsing on Amazon.com shopping queries that can be
that resulted in at least added as new keywords or
one click add underperforming search
terms as negative keywords
to help increase campaign
performance.
Placement Sponsored Products 60 days to date Campaign performance on Use this report to get insights
report top-of-search compared to into performance across
all other placements different placement types,
so you can differentiate your
bids based on where your ads
appear.
Find out how online retail strategy agency Labelium helped outdoor furniture company
Keter evaluate and optimize performance using some of these reports.
Results highlights
(January 2018–May 2019):
Over
223% 6
increase in
total sales
attributed to
million Read the full case study now
impressions
advertising generated
Page 17 of 25
Get educated Start advertising Get answers
Improving click-through
Manage ROAS by optimizing rates of your Amazon
Sponsored Products Advertising campaigns
Page 18 of 25
Get educated Start advertising Get answers
217%
How a housewares brand increase in total average
monthly sales
partnered with an agency to grow
on Amazon during the holidays
115%
increase in sales attributed to
advertising
Page 19 of 25
Get educated Start advertising Get answers
1 2 3 4 5
Reviewing the Planning your Building and Measuring and Scaling with
retail basics campaigns managing optimizing advanced tools
your campaigns your campaigns
Results highlights
(January–August 2019):
Over
45% 19
increase in year-
over-year sales
attributed to
million
advertising
impressions Read the full case study now
generated
Page 20 of 25
Get educated Start advertising Get answers
Page 21 of 25
Get educated Start advertising Get answers
If your advertiser is a seller using Seller Central, your client must provide you access to the account by clicking “User
Permissions” under “Settings”.
What is the best way to set up an advertising account for a large advertiser with multiple
brands?
Large advertisers often have multiple brands they want to promote through Amazon Advertising. The optimal setup
will depend on several factors, including how various brands map to marketing budgets and how closely the brands
correlate in terms of potential keywords. The most common setup is to map each brand to an Amazon Advertising
account. Each account will support one Store, and generate one invoice.
Page 22 of 25
Get educated Start advertising Get answers
You’ll be required to accept the Amazon Advertising Agreement before proceeding with registration. These terms may be
viewed online at advertising.amazon.com/terms. You have the option of adding additional brands before submitting all
requests. (Please see the “Billing” section for relevant details.) Account approval may take up to 72 hours.
If there are brands you no longer want attached to your Amazon Advertising account, simply use the “Remove Brand”
function. This will remove the selected brand(s) from your account. You will not be able to remove yourself if you are the
only user on the account.
If your advertiser is a seller, your client must provide you access to the account by clicking “User Permissions” under
“Settings.” The client must assign the appropriate permissions in order to give you the ability to remove accounts on its
behalf.
If your clients are existing vendors using the advertising console in Europe or North America, you can set up new
sponsored ads accounts across their respective region by either expanding from an already-approved account
automatically or creating a new multi-marketplace account request. Click “Register a new account” on the “Manage
accounts” page of the advertising console and choose between the two account options. To launch campaigns in a new
region, you or your client will have to create a new regional account.
If your clients are sellers who launch campaigns from seller central, they can launch campaigns in their respective
region from the one account. To do this, you or your seller will have to create a new regional account.
• Two (2) types of users: The Editor role has writing access and can create, edit, and pause/terminate campaigns.
The Admin role has all of the privileges of the Editor and can also add/remove users and change payment
methods. Admins also receive all campaign related emails, including campaign approval and rejection notices. (If
your clients grant you access to their existing Amazon Advertising account, please ensure that Admin is granted to
you, as their agency contact.)
• Add/delete users: Click the “Invite a new user” option, fill out all required fields, and assign appropriate user access
level. Click the “Delete” link associated with the user whose access is being revoked in the “Manage users” page.
• Modify user privileges: Select the “Access” dropdown associated with the user whose privileges are being
modified. Click save.
Page 23 of 25
Get educated Start advertising Get answers
• They accumulate additional clicks that meet or exceed their credit limit. Their credit limit begins at $50 and
increases each time they reach your credit limit and they make a successful payment. From $50, it increases to
$150, $200, $350, and finally $500.
• They have a balance due for the previous month, regardless of their credit limit. They incur this charge on the
third day of each month.
They can also choose to deduct advertising fees from the retail proceeds in the account associated with their selected
vendor code instead of paying with a credit card. Don’t use this payment method if you are a third-party who manages
billing for your client’s advertising account.
Note: If your payment method fails after multiple attempts, the advertising account will be placed into payment failure
status and your campaigns will be paused.
© 2020 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon Advertising, Amazon.com, and the Amazon logo are
registered trademarks of Amazon.com, Inc. or its affiliates.
Page 24 of 25