Shashank Soma
Result-driven and detail oriented technology professional targeting positions in Technical Support and operations
with leading organization of repute.
linkedin.com/in/shashank-soma-450789aa +91 8169618259
shashanksoma99@gmail.com Hyderabad, India
Profile Summary
Offering over 5 years of experience in Technical Support, Cloud Computing, E-commerce,
Analytics, Program management.
Proficient in incident management, knowledgebase creation sharing, Escalation management.
Performed end-to-end implementation of ERP projects with multiple responsibilities like
installation, system refresh, migration, Version upgrades, patching and database upgrade.
Highlights
Web Technology Cloud Computing IT Operations
Analytics E-commerce ERP Implementation
Content Writing Program Management Team Management
Scrum E-commerce Vendor Management
Education
Amity University
Master of Business Administration (M.B.A.)
University of Mumbai
Bachelor of Engineering (B.E.), Computer Engineering
Amity University
Post-Graduation in Machine Learning and Artificial Intelligence
Licenses & Certifications
Fundamentals of Digital Marketing – Google
PMP® Certification Training Course - ITechGurus®
Six Sigma Green Belt - Six Sigma Academy Amsterdam
Skills
Programming: Java, JavaScript , Node JS, Python, HTML\CSS and SQL
Cloud Computing: Amazon AWS, Salesforce Commerce Cloud, SAP Cloud Platform.
Tools: Microsoft Office, Tableau, Wily Introscope, Splunk, Eclipse.
Database: Oracle 11g , SAP HANA 2.0 and Microsoft SQL server
Revenue Management: SAP Convergent Charging (Billing and Invoice solution).
Experience
Senior Success Engineer - Tier 2
Salesforce.com
Oct 2019 - Present (1 year +)
Responsibilities
Working in Support team and working alongside Customer Success Managers for
enabling smooth operations for customers.
Managing implementation, support of Salesforce Commerce cloud which is
cloud-based software-as-a-service ( SaaS ) ecommerce solution.
Conducting and leading scrums on daily basis to ensure the customer success.
Impact
Collecting, synthesizing, analyzing, and visualizing complex sources of data to
derive insights and form recommendations.
Performing review of Successful go- live of production instances.
Identifying gaps, converting business requirements into functional design
documents & technical specifications, data migration and delivery.
Preparing the test scripts, contributing to the development, troubleshooting and
debugging of the solutions.
Project
Salesforce Commerce Cloud : B2C Ecommerce Solution
Working as a Technical success agent for product support team for
Salesforce Commerce cloud solution which is cloud-based software-as-a-
service (SaaS) ecommerce solution.
Performing Load Testing & System Integration Testing on loaner realms of
customers; testing various scenarios in development environments and tracking them
till production; performing root cause analysis & resolution of defects.
Acting as a point of technical escalation and resolution during the
production down scenarios.
Performing end to end Customer realm provisioning and providing
support till the customer onboarding.
Identifying the new business requirements of the customers, raising KI to
development teams.
Working alongside Network SRE teams to resolve Cloud flare issues for
the customers.
Associate Consultant
SAP Labs India Pvt Ltd
Apr 2017 - Oct 2019 (2 years 7 months)
Responsibilities
Managing end-to-end implementation, support & upgrade of SAP Convergent charging Module.
Performing review of business process flow and mapping of business requirements (As-Is & To-
Be Analysis)
Creating Knowledge base articles on BRIM system and Creating Future request documents based
on customer requirement.
Identifying gaps, converting business requirements into functional design
documents & technical specifications, data migration and delivery.
Preparing & maintaining business blueprint, functional specification and test scripts;
contributing to the design, development, testing, troubleshooting and debugging of the
solutions.
Performing Unit Testing & System Integration Testing; testing various scenarios in
development environments and tracking them till production; performing root cause analysis
& resolution of defects.
Selecting the most relevant tools/techniques to meet specific client requirements;
understanding the benefits of using state-of-the-art methods and tools and their
application on a particular engagement.
Acting as a point of technical escalation and resolution during the project lifecycle;
identifying roadblocks and ensuring timely delivery of project.
Performing SAP HANA administration which includes issue identification and providing
solution also creation and management of schemas for different SAP systems.
Impact
Member of onsite team in various SAP Hybris implementations, roll-outs, upgrade and
enhancements for Reliance Jio, which is one of the biggest telecom companies having
over 300 Million subscribers
Worked in SAP L3 Team by providing live support for ensuring smooth running of production
systems
Worked as SAP HANA consultant by providing solutions to identified performance issues
For successful go-live of production systems, delivered SuccessFactors services to more
than 17 companies in U.S
Ensured smooth running across the product lifecycle, delivered SAP EarlyWatch, GA, GLS,
GV services.
Worked as Auditor for Go – Live reports to ensure proper system configurations.
Project
SAP Convergent Charging (Billing and Invoice solution)
Worked as an application consultant for SAP CC a modular component entirely
written in java, which is designed for rating and charging of customer services in
telecom industry, working with the Wily Introscope and Investigator tools which are
mainly designed for overviewing the application health.
Customer: Reliance JIO Ltd, WIPRO.
SAP SuccessFactors Services
Worked as service consultant by delivering Going Live Support Service, Going Live
for Solutions Verification, Going Live Analysis services to different customers in
US, UAE and INDIA.
SAP HANA – Database
Worked as SAP HANA consultant by involving in SAP HANA administration which
includes creation and management of schemas for different SAP systems.
Responsible for monitoring, troubleshooting and performance optimization of SAP
HANA Database.
Customer: TATA Power Limited, Future Group, Reliance.
Software Engineer Intern
Trigyn Technologies Pvt Ltd
July 2016 - Dec 2016 (7 months)
Responsibilities
Installed and troubleshot test environments (s/w)
Make or assist in oral or written presentations to management.
Extracurricular Activities
Assisted as President in Computer Science Student’s Council ACES 2015-16 and conducted
several workshops on coding for beginners also conducted technical festivals.
