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Dispute Case Creation Sap | PDF | Law | Computers
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Dispute Case Creation Sap

This document outlines four scenarios for dispute case creation in different situations: 1) Direct selection of a document to create a dispute case with necessary details entered. 2) Automatic dispute case creation after an incoming payment is processed, with the ability to change the status to In-Process. 3) Bulk dispute case creation based on open customer items or dunning rules. 4) Automatic write-off of dispute cases by executing a job to write them off and checking the case status afterwards.

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mayura
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491 views10 pages

Dispute Case Creation Sap

This document outlines four scenarios for dispute case creation in different situations: 1) Direct selection of a document to create a dispute case with necessary details entered. 2) Automatic dispute case creation after an incoming payment is processed, with the ability to change the status to In-Process. 3) Bulk dispute case creation based on open customer items or dunning rules. 4) Automatic write-off of dispute cases by executing a job to write them off and checking the case status afterwards.

Uploaded by

mayura
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dispute Case Creation in different scenarios

1) Dispute Case Creation through FBL5N

Note: Through this user can directly select the document and create a Dispute case, entering necessary
details.

Amount will come directly in the dispute case


Dispute case can also be seen while viewing the Document.

2) Dispute Case Creation through F-28 ( Post Incoming Payment)


Dispute Case got created.
Changing the Case to In-Process Status from New

In case the disputed amount is paid after the resolution of the Dispute Case
Dispute is Closed Automatically after the payment of the residual amount.

3) Automatic Creation of the Dispute Cases (FDM_AUTO_CREATE)

Note: Through this user can create Dispute Case in bulk based on the Open Items of customers,
Dunning Rules etc.
In our example Customer 15 has two Debit Open Items

Hence 2 Dispute Cases will be created.


Case will be created but case related info i.e. Reason, Processor has to be entered separately through
the Document or the dispute case screen by the Responsible Person.

4) Automatic Write-Off of the Dispute Case

Execute

Check the Job Status and Log


Check Case Status
After the Write-Off (That line Item is NOT coming as the Open Line Item)

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