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Influences On User Experience: Holistic

The field of user experience represents an expansion of usability to include how a person feels about using a system holistically. User experience is measured through methods like questionnaires and usability tests to understand pleasure, value, and performance. Higher user experience is linked to greater effectiveness of digital health interventions. User experience is influenced by a user's state, system properties, and usage context. Both momentary emotions and overall experience impact a user's perception.

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35 views1 page

Influences On User Experience: Holistic

The field of user experience represents an expansion of usability to include how a person feels about using a system holistically. User experience is measured through methods like questionnaires and usability tests to understand pleasure, value, and performance. Higher user experience is linked to greater effectiveness of digital health interventions. User experience is influenced by a user's state, system properties, and usage context. Both momentary emotions and overall experience impact a user's perception.

Uploaded by

Gabi Ionita
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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The field of user experience represents an expansion and extension of the field of usability, to

include the holistic perspective of how a person feels about using a system. The focus is on
pleasure and value as well as on performance. The exact definition, framework, and elements of
user experience are still evolving.
User experience of an interactive product or a website is usually measured by a number of
methods, including questionnaires, focus groups, observed usability tests and other methods. A
freely available questionnaire (available in several languages) is the User Experience
Questionnaire (UEQ).[14] The development and validation of this questionnaire is described in a
computer science essay published in 2008. [15]
Higher levels of user experience have been linked to increased effectiveness of digital health
interventions targeting improvements in physical activity,[16] nutrition, mental health and smoking.
[17]

Google Ngram Viewer shows wide use of the term starting in the 1930s., [18] "He suggested that
more follow-up in the field would be welcomed by the user, and would be a means of
incorporating the results of user's experience into the design of new machines." Use of the term
in relation to computer software also pre-dates Norman.[19]

Influences on user experience[edit]


Many factors can influence a user's experience with a system. To address the variety, factors
influencing user experience have been classified into three main categories: user's state and
previous experience, system properties, and the usage context (situation). [20] Understanding
representative users, working environments, interactions and emotional reactions help in
designing the system during User experience design.

Momentary emotion or overall user experience[edit]


Single experiences influence the overall user experience: [21] the experience of a key click affects
the experience of typing a text message, the experience of typing a message affects the
experience of text messaging, and the experience of text messaging affects the overall user
experience with the phone. The overall user experience is not simply a sum of smaller interaction
experiences, because some experiences are more salient than others. Overall user experience is
also influenced by factors outside the actual interaction episode: brand, pricing, friends' opinions,
reports in media, etc.
One branch in user experience research focuses on emotions. This includes momentary
experiences during interaction: designing affective interaction and evaluating emotions. Another
branch is interested in understanding the long-term relation between user experience and
product appreciation. The industry sees good overall user experience with a company's products
as critical for securing brand loyalty and enhancing the growth of the customer base. All temporal
levels of user experience (momentary, episodic, and long-term) are important, but the methods
to design and evaluate these levels can be very different.

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