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Case Study

This case study examines employee job satisfaction at Bank X. Simon, a manager at the bank, often takes credit for others' work and penalizes employees. His negative attitudes have led to 20 resignations and widespread job dissatisfaction. Resistance to change is natural for employees but must be addressed by managers to help with adoption of new strategies. The organization should welcome failure, add feedback, promote learning, focus on processes, ensure accountability, and reduce reliance on power to turn performance around through effective change management.

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mariam bhatti
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921 views2 pages

Case Study

This case study examines employee job satisfaction at Bank X. Simon, a manager at the bank, often takes credit for others' work and penalizes employees. His negative attitudes have led to 20 resignations and widespread job dissatisfaction. Resistance to change is natural for employees but must be addressed by managers to help with adoption of new strategies. The organization should welcome failure, add feedback, promote learning, focus on processes, ensure accountability, and reduce reliance on power to turn performance around through effective change management.

Uploaded by

mariam bhatti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Case Study

Q.1 What causes the employee feel dissatisfied at the workplace?


A lack of interest in the work is another reason why employees are unhappy. It could be that the
work is monotonous, which causes boredom and little incentive to concern themselves
with workplace productivity. Or, workers may feel unfulfilled in their jobs.

1- Having Poor Management


2- Not Being Heard

Q.2 Managers should do everything to enhance the job satisfaction of employees. Would
you agree or disagree? Support your answer.

I agree with it. Managers should do everything they can to enhance job satisfaction because job
satisfaction is said to improve employee productivity, creativity, and commitment to the
organization, and reduce absenteeism.

Q.3 Positive attitudes can create employee job satisfaction. State your opinion and example
to substantiate this assertion.

 The employees that have a positive attitude towards their job usually live a satisfactory
and dignified life.

 A positive attitude is essential for productivity and helps the organization meet its goals
and objectives. It helps the company meet the employee turnover.

 The employees feel confident in their work and find positivity in their workplace. Certain
factors that lead to positive attitude are compensation or pay, job security, opportunities
to use skills and abilities.

Q.4 Do you think Simon can stay longer in Bank X? Why?

 Simon has the habit of claiming others work as his personal achievement. He often fails
to acknowledge the staff that did the job, and claims the rewards offered by the top
management for himself
 Simon also penalized Alex by taking away his promotion, increment and bonus; leaving
the employee to work under pressure.

Q.5 How Simon’s negative attitudes affect to the employee’s job dissatisfaction?

1
Ans: Simon’s negative attitudes affect the whole company employee’s job dissatisfaction.
Twenty employees resigned because of his attitude and character caused job
dissatisfaction among employees. One of the serious cases of Simon that he had a bad habit of
claiming other works as his personal achievement. Employee pay attention to work hard, treat
company as family always do over time. They are supposed to share their achievement
together. Simon on this bad habit causes employees not willing to work for company, losing
motivation.
Q.6 Why is resistance so important in organizations? Discuss briefly and relate to the case study.

Ans: One of the most important facets of change management is resistance to change. It is simply
human nature to counteract any changes and maintain the status. Managers must understand these
problems and help the employees adopt these changes smoothly.
Q.7 What kind of change strategies should this organization adapt to turn around its performance
and move to a greater height?

Ans: There are 6 Secrets of Organizations that they Successfully Adapt To Change in my view.

1. They welcome failure


2. They add feedback loops
3. They ingrain learning
4. They’re process focused
5. They promote accountability
6. They downplay power

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