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Quality-One International: A3 Problem Solving Course Outline

The document outlines a course on A3 problem solving, which is a methodology used to systematically solve problems. It describes the Plan, Do, Check, Act improvement cycle and details each step of the process. Teams use various problem solving tools in the Do step like Ishikawa diagrams, 5 Whys, and comparative analysis to determine the root cause. In the Check/Study step, teams define the root cause and quality control issues. The Act step involves implementing and validating solutions, preventing recurrences, and monitoring results.

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Nedra Debbech
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85 views1 page

Quality-One International: A3 Problem Solving Course Outline

The document outlines a course on A3 problem solving, which is a methodology used to systematically solve problems. It describes the Plan, Do, Check, Act improvement cycle and details each step of the process. Teams use various problem solving tools in the Do step like Ishikawa diagrams, 5 Whys, and comparative analysis to determine the root cause. In the Check/Study step, teams define the root cause and quality control issues. The Act step involves implementing and validating solutions, preventing recurrences, and monitoring results.

Uploaded by

Nedra Debbech
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Quality-One International

A3 Problem Solving Course Outline

 Introduction to A3
 What is A3 Problem Solving?
 Origin of A3
 The Deming and Shewhart Improvement Cycles
o Plan, Do, Check (Study), Act
 Plan
o Qualification of the Symptom Experienced by the Customer
o 5 Questions everyone should ask prior to A3 Problem Solving
o Cross Functional Team Requirements
 Leader, Champion, Subject Matter Experts
 Team Organization and Rules
o Quantified Symptom
 Do
o Use of Problem Solving Tools to Achieve a Problem Description
o Repeated Why technique to clarify Problem Statement
o Deductive Methods
 Ishikawa
 Affinity Diagram
o Inductive Methods
 5 Why
 Comparative Analysis (Is / Is Not, BOB WOW)
 Check / Study
o Define the Root Cause
o Define the Quality Control Deficit
o Define the Permanent Actions to address Root Cause and Quality Deficit
 Act
o Implementation of Action
 Validation of Actions using Statistical Tools
 Statistical Significance of Actions
o Prevent Recurrence and Lessons Learned
 Updates to Documentation and Procedures
 Feedback to FMEAs and other Prevention Methods
o Establishment of Standard Work
o Monitor Results

1333 Anderson  Clawson MI 48017


Phone: 248.280.4800  Fax: 248.280.4804
www.quality-one.com

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