MahaRERA User Manual for Complainant
2017
USER MANUAL – COMPLAINANT
MahaRERA User Manual for Complainant
2017
INTRODUCTION
Government of Maharashtra established Maharashtra Real Estate Regulatory
Authority (MahaRERA), vide Notification No. 23 dated 8 March 2017, for regulation
and promotion of real estate sector in the State of Maharashtra
This document is a guide for Allotees/Promoter/Agent for filling up complaint to
Maharashtra Real Estate Regulatory Authority (MahaRERA).
Please take a note of following instructions before moving ahead:
1. The Complaint can be filed only against Real Estate Projects or Agents Registered
under MahaRERA. If your project is not registered on MahaRERA then you can
send an email on sourceinformation about the same. MahaRERA will look into the
matter. (Please note this will be treated as Source Information and not a
Complaint)
1.1. To check if your concern project or agent is registered under MahaRERA,
please visit https://maharerait.mahaonline.gov.in, click on “Search Project
Details” button at the right hand side corner below login panel.
MahaRERA User Manual for Complainant
2017
1.2. On Click, a new window will open up and you can find required information
by selection of criteria:
2. Complainant must have following details (documents) ready before filling up the
complaint:
2.1. Facts of the Case
2.2. Relief(s) sought In view of the facts mentioned in paragraph 4 above, the
complainant prays for the following relief(s)
2.3. Interim order, if prayed for: Pending final decision on the complaint the
complainant seeks issue of the following interim order
3. Complainant must have an Email ID and Mobile Number for registration on
MahaRERA, these contact details will be used by MahaRERA officials in future to
communicate with you.
MahaRERA User Manual for Complainant
2017
HOW TO FILE A COMPLAINT?
MahaRERA has developed an online portal for registration of Complaints as
mentioned above. This portal takes all the required information pertaining to the
Complaint from Complainant for its redressal.
Step1: User Registration
The Complainant must register himself/herself on the online portal by creating
his/her unique Username and Password. For this:
1. Visit https://maharerait.mahaonline.gov.in and click on “New Registration”
2. Next, following window will open then select appropriate details such as
2.1. User Type: Complainant
2.2. State/UT: Either – Maharashtra or Dadra Nagar Haveli or Daman and Diu
2.3. User Name: *This should be a unique name, which you will use later to
enter into the online portal
2.4. Password and Confirm Password: This should be a key to enter your
password which must contain:
2.4.1. Minimum 8 characters
2.4.2. One Upper case letter
2.4.3. One Numerical
2.4.4. One Special Character
2.5. Email ID: This Email id will be used to communicate for future official
communications
2.6. Mobile Number: This mobile number will be used to communicate for future
official communications
Once all the details are correctly filled, user will be created and you will move one
step ahead. A verification link will be sent to your given email id for confirmation.
MahaRERA User Manual for Complainant
2017
Step2: Login to the System
On successful user registration, you can enter the system using your User name and
Password.
1. Once logged into the system click on Accounts, then click on My Profile.
1.1 Enter Details as given:
1.1.1 Individual details: First Name, Middle Name and Last Name
1.1.2 Address for Official Communication: House Number, Building Name,
Street Name, Locality, Landmark, State/UT, Division, District, Taluka,
Village, Pin Code.
1.1.3 Contact Details: Mobile Number and Email Id
MahaRERA User Manual for Complainant
2017
Step3: Adding Complaint
1. Now for Complaint registration, click on the Complaint Details tab will expand in
two more sub tabs as Add New Complaints and List of Complaints. To add your
complaint, click on New Complaints and start filling up the details as instructed
below.
MahaRERA User Manual for Complainant
2017
2. Adding Complaint can be done in 5 easy steps, if you have all the details ready as
mentioned in the introduction section.
2.1. STEP 1: Add Complaint with following details:
2.1.1. Division: Konkan, Amravati, Aurangabad, Pune, Nagpur and Nashik
2.1.2. Registration Number: You will find this number using steps mentioned
in the introduction section.
2.1.3. Project/Agent Name and Promoter Name will appear automatically.
MahaRERA User Manual for Complainant
2017
2.2. STEP 2: Add Complainant (Individual who wants to file complaint) with
following details:
2.2.1. Complainant Name:
2.2.2. Complainant Type: Promoter/ Real Estate Agent / Allotee / Other – If
other specify the same.
2.2.3. Please state your nature of interest in this project
2.2.4. Address of existing office/residence of the complainant: House
Number, Building Name, Street Name, Locality, Landmark, State/UT,
Division, District, Taluka, Village, Pin Code
2.2.5. Contact Number: Mobile Number, Office Number and Email id
MahaRERA User Manual for Complainant
2017
2.3. STEP 3: Add Respondent (Individual against whom you want to file a
complaint) with following details:
2.3.1. Respondent Name:
2.3.2. Respondent Type: Promoter/ Real Estate Agent / Allotee / Other – If
other specify the same.
2.3.3. Address of existing office/residence of the Respondent: House
Number, Building Name, Street Name, Locality, Landmark, State/UT,
Division, District, Taluka, Village, Pin Code
MahaRERA User Manual for Complainant
2017
2.4. STEP 4: Upload Documents – Add short description of the mentioned details
and upload the documents.
2.4.1. Facts of the Case [give a concise statement of facts and grounds for
complaint] [not more than 250 words] (You can add more than one file
here). Also note it a mandatory document.
2.4.2. Relief(s) sought In view of the facts mentioned in paragraph 4 above,
the complainant prays for the following relief(s)[Specify the relief(s)
claimed explaining the grounds of relief(s) and the legal provisions (if any)
relied upon][Not more than 100 words] (You can add more than one file
here). Also note it a mandatory document.
2.4.3. Interim order, if prayed for: Pending final decision on the complaint the
complainant seeks issue of the following interim order: [Give here the
nature of the interim order prayed for with reasons] [not more than 100
words] (You can add more than one file here). Also note it a mandatory
document.
MahaRERA User Manual for Complainant
2017
2.5. STEP 5: Declaration – This declaration contains disclaimer that all the
information is is true and is not pending before any court of law or any other
Authority or any other Tribunal(s).
Step4: Payment of Fees
Once all the steps are covered and completed successfully, click on Payment tab at
the left hand side. A dashboard with all the details will appear and at the end a
Payment button. Click on the payment button and make payment using – Online or
offline mode.
