Agent: Salt Lake City International Airport. How may I help you?
Caller: Yes, I’d like to make a flight reservation for the twenty-third of this month.
Agent: Okay sir, what is your destination?
Caller: Well. I’m flying to Helsinki, Finland.
Agent: Okay sir. Let me check what flights are available? [Okay] And when will you be
returning?
Caller: Uh, well, I’d like to catch a return flight on the twenty-ninth. Oh, and I’d like the
cheapest flight available.
Agent: Okay sir. Let me check it first and will be right back in a moment.
Caller: Yeah?
Agent: Well sir, the price for the flight is almost double the price you would pay if you leave the
day before.
Caller: Whoo. Let’s go with the cheaper flight. By the way, how much is it?
Agent: It’s only $980 sir.
Caller: Alright. Well, let’s go with that.
Agent: Okay sir. That’s flight 1070 from Salt Lake City to New York, Kennedy Airport,
transferring to flight 90 from Kennedy to Helsinki.
Caller: And what are the departure and arrival times for each of those flights?
Agent: As for that sir, it leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM,
then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day.
Caller: Alright. And, uh, I’d like to request a vegetarian meal.
Agent: Sure, no problem. And could I have you name please?
Caller: Oh! My name is Miguel Cruz its M-I-G-U-E-L C-R-U-Z did you get it?
Agent: Yes, it’s Mike-India-Golf-Uniform-Echo-Lima Charlee-Romeo-Uniform-Zulu right Mr.
Miguel? Oh! as for the payment, how would you like to process it?
Caller: Uhm, I would like to pay via remittance center, would that be fine?
Agent: Of Course Mr. Miguel! Can I have your email please?
Caller: Sure! It’s iammiguelcruz@gmail.com
Agent: Okay Mr. Miguel one moment please. . . Thank you for waiting Mr. Miguel, I have you
booked on a flight already. Your tickets will arrive in the mail in a few moments, kindly secure
your payment within 24 hours for it to validated, if not it will be automatically cancelled, and
you’ll have to book for another flight ticket.
Caller: Yeah sure, thank you!
Agent: Our pleasure, again for checking Mr. Miguel Cruz, I have booked you a flight that leaves
Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at
5:55 PM, and arriving in Helsinki at 8:30 AM the next day and it was sent to your email which is
iammiguelcruz@gmail.com
Caller: Thanks! Got it!
Agent: Okay Mr. Miguel, Is there anything would you like know or would you like make an
additional?
Caller: No thank you, it’s fine.
Agent: Again thank you for trusting Salt Lake City International Airport, this has been your
agent Kim, have a great day and enjoy your travel and be safe!
Caller: Thank You!
