Introducing yourself to the team

Listening 1 Mw- Look at this notice board. Then listen to three conversations. Who
is speaking in each conversation? Write the number of the conversation (1-3)
next to the job titles (a-e).

Ward C
Let's welcome the following new members to the team:

a) charge nurse __ , __
b) ward sister __
c) staff nurse __
d) healthcare assistant __
e) student nurse __

Language

Present simple of be 11 ii
I am ('m) I am not ('m not) Am I?
you/we/they are ('re) you/we/they are not (aren't) Are you/we/they?
he/she/it is ('s) he/she/it is not (isn't) Is he/she/it?

We can use be to say a person's name, job and country. What's your name? I'm Staff Nurse Sophie Taylor.
Are you Sister Butler? Yes,I am.
Is she a student nurse? No, she isn't.
He's a student nurse.
They're healthcare assistants.
I'm not from Turkey.I'm from Syria.
I1 ,.

4 Meeting colleagues
 2
I Complete these conversations
1 Mike:
with the correct
Hello, I (1)
form of be.
Staff Nurse Mike Davies.
(2) you the charge nurse?
Sonya: Hi. Yes, 1(3) . I'm Sonya Chaudhry.

I Mike:
Sonya:
Nice to meet you, Sonya. Where are you from?
I'm from India.
I 2 Student nurse: Excuse me, (4) you Ward Sister Kennedy?
Sister: No, I (5) not.
Student nurse: Oh! Sorry about that. (6) she in Ward C?
Sister: No, she (7) . She (8) in Ward B.
Student nurse: Oh, OK. Thanks very much.

3 Student nurse: Excuse me, I need a health care assistant.

Healthcare assistant: I (9) a healthcare assistant. Can I help you?
Student nurse: Hi, sorry. I (10) a student nurse. I need a
little help.
Healthcare assistant: No problem. What do you need?
Speaking 3 Work in pairs. Introduce yourselves. Use this model to help you.
A: Hi. My name's [your name]. I'm a[n] [your job title].
B: Hello, [partner's name]. I'm [your name], a[n] [your job title].
A: Hi, really nice to meet you. Are you from [partner's country]?
B: Yes,I am! And you? Where are you from?
A: I'm from [your country].
B: Nice to meet you, too!
Language

-'~rDpIe
I/you/we/they live I/you/we/they do not (don't) live Do I/you/we/they live?
he/she/it lives he/she/it does not (doesn't) live Does he/she/it live?
11 11
We use the present simple to talk about something that They work in this hospital.
is always or usually true.
We also use it to talk about things that happen regularly. He walks to the hospital every day.
IL j~

4 Complete this text with the correct present simple form of the verbs
in brackets.

Dale is an agency nurse from the Nurse Pro Agency.

He is a Canadian but he (1) (not live) in Canada.
He (2) (live) in the UK now and he (3) (work)
here too. Dale (4) (have) two friends at this hospital:
Peter and Marcus; but he (5) (not work) the same shifts as
them. 'I (6) (have) classes during the day: he says, 'and so I
usually (7) (work) during the night shift:
 Reading a nursing schedule
Language
T
Telling the time
I~"
I
Nurses use the twelve-hour clock when they talk to 12.00: twelve o'clock
patients, visitors and colleagues. 3p.m.
We often use the 24-hour clock for schedules, 14.00: two o'clock/fourteen hundred hours
documents and charts.

Prepositions of time
8.20: eight twenty/twenty past eight

1i~ 11
,
We use at with clock times. I start/finish work/my shift at 7 a.m.
We use in with parts of the day and longer periods of in the morning/afternoon/evening
time. but: at night
m
i 11 Jt I

Vocabulary 1 Label illustrations A-H with the times in the box.

20.00 12.00 14.45 23.30 8.15a.m. 9.20a.m.

2 Match these ways of telling the time (1-8) to the times in the box in 1.
1 nine twenty in the morning _
2 eight o'clock in the evening _
3 midday _
4 quarter to three in the afternoon _
5 half past eleven at night _
6 three in the afternoon _
7 quarter past eight in the morning _
8 midnight _

Speaking 3 Work in pairs. Ask and answer these questions with your partner.
1 What time is it now?
2 What time do you get up in the morning?
3 What time do you start work/your shift every day?
4 What time do you/does your shift finish?
A: What time is it now?
B: It's half past seven.

6 1 :'IIt'etlllg colleagues
Listening 4 Listen to Tyler, an agency nurse, checking his schedule with Karen,
who works at the Nurse Pro Agency. Complete Tyler's time sheet.

Nurse Pro Agency

Employee time sheet
Name: Ttjle..r 13ake..r WeekW~~
Day Clock in Clock out
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Speaking 5 Student A, look at the information on this page. Student 8, look at the
information on page 68. Follow the instructions.
Student A
Look at this hospital facilities schedule. Take the role of patient or visitor and
ask Student B questions to complete the information.

Midland Town Hospital

Hospital facilities
2.00 p.m. - 4.00 p.m. daily
Visiting hours
6.30 p.m. - 8.00 p.m. daily
Car park Monday to Friday:
Bank Weekdays:
Monday to Friday:
Restaurant
Saturday and Sunday: 10.00 a.m. - 5.00 p.m
Monday to Friday:
Coffee shop
Saturday and Sunday: 12.00 noon - 6.30 p.m.
Monday, Wednesday, Thursday: 10.00 a.m. - 8.00 p.m.
Gift shop Tuesday and Friday:
Saturday and Sunday: 10.00 a.m. - 5.00 p.m.
Monday to Friday: 10.00 a.m. - 8.00 p.m.
Newsstand
Saturday and Sunday:
Breakfast:
Dinner: 12.30 p.m.
Patient mealtimes
Tea:
Beverages: 10.00 a.m. and 7.15 p.m.

What are the visiting hours?

What are the opening hours of the bank?
What time does the car park open/close?
When is breakfast?

\leetll1g colleagues 1 7

------------------------------------------------.------- ---- ---

 Meeting patients and their visitors
Listening 1 Listen to four nurses meeting their patients for the first time and
tick ./ the correct patient name for each nurse.

Patient list (Rooms 11-14)

--
Staff nurse Susie Arnold Mrs Coxen Kendra MrWilliams
Anja
Katya
Max
Denny

2 Listen again and complete these expressions.

1 D I come - ? 5 D Please me Susie.
2 D Yes, of _ 6 D to disturb you.
3 D It's Mrs Coxen, it? 7 D I'm looking you.
4 D I'm taking of you. 8 D How you today?
3 Listen again to Denny and tick ./ the expressions in 2 that he uses.

Vocabulary 4 Complete this family tree with the underlined words in the box. Then complete
sentences a-e with the rest of the words in the box.

mm1 brQ1bm
grandmother

uncle

KEY
I
D = male

a) My son is my father's _
o = female

b) Iammyhusband's _
c) My daughter is my mother's _
d) My husband's mother is my _
e) My father is my husband's _

Speaking 5 Draw a picture of a family and label the people with words from 4. Then work
in pairs. Look at the information on page 68. Follow the instructions.

1 Meeting colleagues
Reading 6 Work in small groups. Look at this illustration of a hospital ward. Put a tick ./ if
you think the visitors are doing the right thing and a cross )( if you think they
are doing the wrong thing.

7 Read this hospital guide and check your answers in 6.

Visitor's code
Please do not
• touch wounds, drips, catheters or medical equipment.
GH
• visit more than two at a time.
• use the patients' toilets.
• bring flowers onto the wards.
• visit the hospital if you are suffering from a bad cold, flu, diarrhoea
and/or vomiting.
• drop litter.
• bring children under 12 to visit (unless agreed in advance).

Please do
• visit between 2.30 p.m. and 8.30 p.m.
• turn off your mobile phone on the wards.
• wash your hands when you enter and leave the ward.
• extinguish all cigarettes before you arrive at the hospital.
• use the chairs provided.
• speak to the ward sister if there is a problem.

Speaking 8 Work in small groups. Answer these questions.

In your country or place of work ...
1 What are the visiting hours?
2 How many people can visit a patient at one time?
3 Can a parent or guardian stay overnight with their child?
4 Can brothers and sisters visit each other?
9 Work in pairs. Practise politely asking the visitors in 6 not to do something.
Excuse me, please don't sit on the patients bed.
I'm sorry, you can't sit on the patient's bed.

9
 Escorting a patient for tests
Vocabulary 1 Work in pairs. Look at these photos of medical equipment and complete the
labels with the letters in the box.

CT ECG MRI X

__ -ray machine __ scanner __ scanner __ machine

Pronunciation 2 &1e1M Listen to the names of the medical equipment in 1 and repeat.

Language

Ordinal numbers
1st first 6th sixth 11th eleventh 22nd twenty-second
2nd second 7th seventh 12th twelfth 23rd twenty-third
3rd third 8th eighth 13th thirteenth 31st thirty-first
4th fourth 9th ninth 20th twentieth
5th fifth 10th tenth 21st twenty-first

We use ordinal numbers for dates. 6th July 1975

23rd October 2001
We say dates like this: 4th August 1914: the fourth of August, nineteen fourteen
31st March 2011: the thirty-first of March, two thousand and eleven
But we often write dates like this on forms: 06.07.1975
day.month. year
.11 11

Listening 3 &1.t4 Listen to a nurse taking patients to the Radiology Department and
write the correct test for each patient in a-c on this appointments sheet.

Radiology Dept.
Appointments Date: 20.11.20._
13:30 (1) Amira 14.30 (3) Dorothy ___ 15.30 (5) Emilia
DOB: (2) DOB: (4) DOB: (6)
Test: a) Test: b) Test: c)_

4 Listen again and complete each patient's name and date of birth (DOB) in 1-6
on the appointments sheet in 3.

5 Work in pairs. Look at the audio script for track 07 on pages 72-73 and practise
reading aloud the dates of birth. Then dictate three dates of birth for your
partner to write down.

10 11 Meeting colleagues
Vocabulary 6 Label the illustration with the words in the box.

blanket trolley walking stick wheelchair

3 _

7 Put the words in 1-5 in the correct order to make sentences and questions.
1 now / it's / for your X-ray / time
2 ready / are / you / ?
3 your identity bracelet / can I just see / first / , please / ?
4 full name / your / what's / ?
5 on your bracelet / can I swipe / , please / the code / ?
Listening 8 .,.1:' Listen to the first part of a conversation between Kelly, a staff nurse,
and Jake, a patient she is escorting to the Radiology Department, and check
your answers in 7.

9 &"U' Listen to the second part of the conversation between Kelly and Jake
and choose the correct words in italics.
1 Jake uses a walking stick / wheelchair / trolley to go to Radiology.
2 He feels cold / tired / weak. (2 answers)
3 The nurse gives him a book / bracelet / blanket.
4 The Radiology nurse is called Claire / Katie / Sally.
5 Jake's appointment is at 10.00/ 10.30/ 11.30.
10 Kelly uses certain expressions to check that her patient is feeling comfortable.
Complete these expressions with the words in the box. Then listen again and
check your answers.

1 Let me you. 3 me give you a blanket.

2 Are you enough? 4 Isthat ?

Speaking 11 Work in small groups. Look at the audio script for tracks 08 and 09 on page 73
and practise the conversations. Then swap roles and repeat the activity.

12 Work in pairs. Practise escorting a patient to the Radiology Department. Follow

these steps.
• Introduce yourself to the patient.
• Tell the patient it is time for their test.
• Check the patient's identity bracelet.
• Ask the patient how they want to go to the Radiology Department.
• Make sure your patient is comfortable.
• Introduce the patient to the radiology nurse.
Then ask another pair to listen and check that you have followed all the steps.
Swap roles and repeat the activity.
11
 Describing symptoms
Vocabulary 1 Match illustrations A-N to symptoms 1-14.

1 cough 8 runny nose

2 dizzy 9 skin rash
3 earache 10 sore throat
4 fever 11 stomachache
5 headache 12 sweaty
6 itchy 13 swollen glands
7 nauseous 14 tired
Pronunciation 2 &·1'. Listen and check your answers in 1. Then listen again and repeat.

Speaking 3 Work in small groups. What do

you think are the top five reasons
for visiting a GP in the UK? Put the
Top 5 reasons for visiting the GP
symptoms in the correct order
(1-5), beginning with the most in the UK
common. Then check the answers at o earache 0 cough
the bottom of the page. o stomachache 0 backache
o sore throat
4 What do you think are the top five
reasons for visiting a GP in your auoeuoeuiois S
euoarea V e~:Je~:Jeq £: ~6no:J G leOJ~1eJOS ~
country? Discuss.

14 11 Nursing assessment
 Language

Talking about symptoms

Describing symptoms Asking about symptoms
be + adjective I'm tired. Is he nauseous ?

feel + adjective She feels dizzy. Does it feel itchy?

have + (adjective +) noun He has a sore throat. Does he have a sore throat?

5 Work in pairs. Look at the symptoms in 1 and write adjective (A), noun (N), or
adjective + noun (A+N) next to each one.

6 Match 1-5 to a-e to make questions.

1 Do you a) feel today?
2 How do you b) have a runny nose?
3 Do you have any c) your symptoms?
4 What are d) other symptoms?
5 Do you have a e) temperature?
7 An anxious father calls the doctor's surgery and speaks to the practice nurse.
Read the answers he gave about his son. Write the nurse's questions.
1 A: ? B: My son's name is Saul Chambers.
2 A: ? B: He's three.
3 A: ? B: He has a bad stomachache.
4 A: ? B: Yes, it's 37S.
5 A: ? B: No other symptoms, no.
Speaking 8 Work in pairs. Student A, look at the information on this page. Student B, look at
the information on page 69. Follow the instructions.
Student A
1 You are ill and these are your symptoms.
You
• have a skin rash.
• have a headache.
• are sweaty.
• have a slight fever (38°C/100°F).
Answer Student B's questions, explaining your symptoms. Student B will
give you a possible diagnosis.
2 Swap roles. Ask Student B about his/her symptoms and tick ./ the symptoms
he/she has.

•• fever
sore throot
•• cough
nouseous
•• tired
earache

•• stomachache
headache
••
dizzy
skin rash
••
sweaty
runny nose

Possible diagnosis: Bronchitis, but see a doctor.

Hello, how do you feel today? Do you have a temperature? Do you have a
sore throat?

Nursing assessment 11 15
 Assessing common childhood diseases
Vocabulary 1 Work in small groups. Match photos A-C to the childhood diseases 1-3.

rubella 2 measles 3 mumps

2 Work in pairs. Match the symptoms in the box to the childhood diseases
in 1. Write 1 for rubella, 2 for measles or 3 for mumps above each word. Some
symptoms can appear in more than one disease.

cough fever headache nausea rash runny nose sore throat swollen glands

Reading 3 Read this patient education leaflet and check your answers in 2.

MMR information leaflet

What is MMR?
The MMR vaccine protects your child against these highly infectious childhood diseases:
measles, mumps and rubella.

What are the symptoms?

• measles: cough, fever, rash, runny nose and sore throat
• mumps: fever, headache, nausea and swollen glands
• rubella: fever, headache, rash (red-pink colour), runny nose, sore throat and swollen glands

When to give the vaccine

• When your baby is 13 months old, make an appointment with your family doctor or
public health nurse for the first MMR vaccine.
• At 4-5 years your child will receive the second vaccine (or booster) at school.
...•The vaccines are free of charge.

What happens after the vaccination?

Does your child have a fever? Is the injection area sore, swollen or red? If yes, give your
child paracetamol or ibuprofen.
'1 d

4 Work in pairs. Read the leaflet in 3 again and answer these questions.
1 Who is this leaflet for?
2 What do the letters MMR stand for?
3 How old are children when they receive the MMR vaccine? (2 answers)
4 Some children have symptoms after the vaccine. What are they?
5 How much does the MMR vaccine cost?
6 What is the treatment for these symptoms?

16 11 Nursing assessment
 Listening 5 Listen to three conversations and tick .t each patient's symptoms.
Runny Sore Swollen
Cough Fever Headache Nausea Rash
nose throat glands
Chelsea
Milly
Isabelle

6 Work in pairs. Make a diagnosis of Chelsea, Milly and Isabelle.

Language

AcIvarb8 of ~u.ncy
We use aCM I~ of frequency with the present simple to say how often we do things.

:",1 so pet/mea often usually always

100%
Adverbs of frequency go before the main verb. Patients with mumps don't usually have a rash.
Adverbs of frequency go after the verb be. I'm often very tired after work.
11 11

7 Rewrite these sentences with the adverb of frequency in the correct position.
Children receive their second MMR vaccine at school. (usually)
Children usually receive their second MMR vaccine at school.
1 My son is feverish after a vaccine. (often)
2 Most people catch childhood diseases more than once. (never)
3 Babies have symptoms after the MMR vaccine. (sometimes)
4 Patients with measles are not infectious after the rash appears. (usually)
Writing 8 Complete this extract from a leaflet about chickenpox with the words in the box.

childhood disease hot infectious itchy rash rest stop symptom

Chickenpox, or varicella (medical term), is another common (I) _

The first (2) is usuallya(n) (3) all over the body,which is
red and (4) .It appears during the first 24 hours. Children often feel very
(5) and havea temperature of about 38°C.The best treatment for
chickenpox is (6) .You can use calamine lotion to (7) the itching.
Children with chickenpox are (8) for a few daysbefore the rash appears.

9 Complete this extract from a leaflet about scarlet fever with the expressions in
the box. Choose the correct words in italics.

a common childhood / children disease has / have a fever, a sore throat

is / are infectious for three school for five day / days
treatment for / to scarlet fever under their / your arm

Scarlet fever,or scarletina (medical term), is still (I) in the developing

world. Children who catch this disease(2) and a pink tongue.
They also get a rash which is usually (3) or in the groin. Children
(4) to eight daysbefore symptoms appear.The only (5) _
is antibiotics. Children should not go to (6) after they begin treatment.

Nursuu; assessment
11