iPass Remote Access
Reference Guide
Your Guide to Remote Access Connectivity
Version 2.0
Requirements SecurID New Pin Mode
If you have never used your SecurID token or your token has
been reset, use the following procedure to create a new, unique
Service Description
PIN.
iPass is designed to allow Lilly users with access to the Internet to
securely connect to our corporate network from any location.
1. Use the iPass connection process to login to Lilly. New
Connecting to Lilly with iPass is a two-step process:
PIN Mode begins after the initial connection to the Internet
Step 1- iPass makes a connection to the Internet by taking
has taken place and you are preparing to use the Cisco
advantage of the thousands of access points around the world.
VPN and your SecurID.
Step 2- Once a connection is made, the Cisco VPN client creates a
secure link or “tunnel” to the Lilly corporate network, allowing the
2. In the Cisco VPN User Authentication dialog box, type
remote user to access corporate resources like Lotus Notes and
your System ID in the USERNAME field. In the
MyElvis directly over the Internet.
PASSCODE field, type only the tokencode (no pin)
currently displayed on your SecurID token. Click OK.
iPass ESSENTIALS
(1)Hardware and Software
• Lilly business computer
• Remote access software – iPassConnect and Cisco VPN. Enter your System ID
(2)Security Requirements
• SecurID card and remote access account – If you do not
have a SecurID card, contact your local helpdesk.
• Lilly Global ID (example: 24567) and System ID (example:
eb12345)
Enter ONLY the six digits from your
(3)Access Method Components SecurID toke in the Passcode field.
Dial-up Requirements: 3. When prompted, type a 4-8 character PIN in both fields
• A working analog phone line and modem and click OK.
Home Broadband Requirements
• A broadband modem, such as DSL or Cable modem:
• An active broadband connection
Wireless Broadband Requirements:
• A properly installed Lilly supported wireless adaptor
• A wireless Ethernet card
• Significant wireless signal strength
Wired Broadband Requirements:
• An active broadband connection with the Ethernet Create your own PIN.
cable connected to your computer. Do not use “1111”
First Time Only Entry 4. Once your new pin is accepted, wait for the next SecurID
First time iPASS Only / Internet Credentials Entry: If you have tokencode to appear, then enter your Passcode
never used iPass on this PC, in the Login information dialog box, (PIN+Tokencode) to continue the iPass connection
type your Lilly Global ID in the Username and in the Password field, process.
click Save Password. Click OK.
Enter your System ID
Enter your Global ID in
both the Username and
Password fields
After the tokencode has changed,
enter your PIN followed by the six
Check this box digits from your SecurID token
Click the drop-down and
select your home country
iPass Remote Access
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Wireless (with iPass)
Example: Starbucks
1 Logoff or restart your computer
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
software opens. This may require 45 to 90 seconds. 9 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process.
4 In the PHONEBOOK partition, you could see a listing for
available wireless networks which will be labeled 10 At the WINDOWS LOGON screen, type your Windows
“Available Wireless Networks”. Select the iPass Enabled Username and Password, and click OK.
Access Point.
11 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
12 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Wireless (Non iPass)
Example: Panera Bread
1 Logoff or restart your computer
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click No.
Networks with the red iPass logo 4 At the WINDOWS LOGON screen, type your Windows
are iPass-enabled networks. Username and Password, and click OK.
These are preferred networks and
5 Click Start..Programs…iPass…iPassConnect
should be used when available.
6 In the PHONEBOOK partition, you could see a listing for
available wireless networks which will be labeled
“Available Wireless Networks”. Select the desired Access
Point.
5 Click Connect.
6 If this is your first time connecting to iPass, see section
entitled “First Time Only Entry”.
7 When the Cisco VPN window appears, click Connect.
8 When prompted, enter your System ID (if not already
entered) followed by your SecurID Passcode
(PIN+Tokencode). First time SecurID users or New Pin
Mode, see section entitled “SecurID New Pin Mode”
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NOTE:
7 Click Connect. This screen image is just one example. All sites will be different
8 You may see a “Connection Status” window verifying your
association to the location, immediately followed by the
“iPass Connect Client” window informing you that this is
not an iPass location:
After entering your information, you should receive some type of
verification (Note: All sites will be different)
9 Click OK.
10 You will now see a series of screens as iPass launches
the Non-iPass tool:
11 When the “Cisco VPN Client” window appears, click
Connect.
12 If this is first time ever connecting to iPass, see section
entitled “First Time Only Entry”.
13 When prompted, enter your System ID (if not already
entered) followed by your SecurID passcode. First time
SecurID users or New Pin Mode see section entitled
“SecurID New Pin Mode”
Some locations require you to register or accept their terms and
conditions to use their Internet services. You may have to enter a
credit card number for required Internet service charges.
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11 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process.
12 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
13 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
14 After successfully connecting to the Internet service 14 Once you are finished using iPass, see section
provided by the non-iPass site, you will log in as you “Disconnecting” to disconnect.
normally do to the Lilly network
15 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process. Wireless (Lilly WLAN)
Example: Lilly Cafeteria
16 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
1 Logoff or restart your computer
17 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click 2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
the iPass icon in the system tray and follow steps 2-10
above to reconnect. 3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
18 Once you are finished using iPass, see section software opens. This may require 45 to 90 seconds. In
“Disconnecting” to disconnect. addition, you may see an indication from the tool bar that
there has been a wireless network detected.
Wireless (at your Home)
4 Enter you location in the Country, State (if applicable), and
Example: Home network, Linksys router, etc. City fields and click Find.
NOTE: Home networks are not supported by Lilly. Your 5 In the PHONEBOOK partition, you should see a listing
HelpDesk cannot assist with home network issues. However, labeled “Wireless Broadband”. You may need to click the
if you choose to add a personal network to your home, follow red triangle located next to some access points in order to
these steps as a guideline: expand the list.
1 Logoff or restart your computer 6 Select “Lilly Wireless”.
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click No.
4 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
5 Click Start..Programs…iPass…iPassConnect
6 In the PHONEBOOK partition, you could see a listing for
available wireless networks which will be labeled
“Available Wireless Networks”. Select the SSID of your
home network. NOTE: Your home network SSID will
ONLY be displayed if you are broadcasting that SSID
from your router.
7 Click Connect.
8 If this is first time ever connecting to iPass, see previous
section entitled “First Time Only Entry”.
9 When the Cisco VPN window appears, click Connect.
10 When prompted, enter your System ID (if not already
entered) followed by your SecurID passcode. First time
SecurID users see previous section entitled “SecurID
New Pin Mode”
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9 In the WINDOWS SECURITY dialog box, click OK to
continue with the normal logon process.
7 Click Connect.
10 At the WINDOWS LOGON screen, type your Windows
8 If this is first time ever connecting to iPass, see section
Username and Password, and click OK.
entitled “First Time Only Entry”.
11 You will now be logged on to the Lilly Network. TIP: If
9 When the Cisco VPN window appears, click Connect.
you are disconnected from the Lilly network, double-click
10 When prompted, enter your System ID (if not already the iPass icon in the system tray and follow steps 2-10
entered) followed by your SecurID Passcode (Pin above to reconnect.
+Tokencode). First time SecurID users or New Pin
Mode see section entitled “SecurID New Pin Mode” 12 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Wired Broadband (with iPass)
Example: Hilton Garden Inn
1 Logoff or restart your computer
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
11 In the WINDOWS SECURITY Dialog box, click OK to
continue with the normal logon process. 3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
12 At the WINDOWS LOGON screen, type your Windows software opens. This may require 45 to 90 seconds.
Username and Password, and click OK.
4 Enter your location in the Country, State (if applicable),
13 You will now be logged on to the Lilly Network. TIP: If and City fields and click Find.
you are disconnected from the Lilly network, double-click
5 In the PHONEBOOK section, click the name of the
the iPass icon in the system tray and follow steps 2-10 location where you are using WIRED BROADBAND
above to reconnect. services. Click the red triangle next to your location to
expand the list. Unlike dial-up, you must select a specific
14 Once you are finished using iPass, see section location, not just a city.
“Disconnecting” to disconnect.
Home Broadband
1 Logoff or restart your computer
2 At the WELCOME TO WINDOWS screen, press
Ctrl+Alt+Delete
3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
software opens. This may require 45 to 90 seconds.
4 In the PHONEBOOK section of the iPass window, click “I
am connected to the internet “. You do not need to
select Country, State, or City information for this access
method.
5 Click Connect.
6 If this is first time ever connecting to iPass, see section
entitled “First Time Only Entry”.
7 When the Cisco VPN window appears click Connect.
8 When prompted, enter your System ID (if not already
entered) followed by your SecurID passcode. First time
SecurID users or New Pin Mode, see section entitled
“SecurID New Pin Mode”
6 Click Connect.
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7 If this is first time ever connecting to iPass, see section (Note: Just one example shown below. All sites will be different)
entitled “First Time Only Entry”.
8 When the Cisco VPN window appears click Connect.
9 When prompted, enter your System ID (if not already
entered) followed by your SecurID passcode. First time
SecurID users or New Pin Mode see section entitled
“SecurID New Pin Mode”
10 In the WINDOWS SECURITY dialog box, click OK to
continue with the normal logon process.
11 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
12 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
13 Once you are finished using iPass, see
section“Disconnecting” to disconnect.
Wired Broadband (Non iPass)
Example: Marriott Hotel After entering your information, you may receive verification that you
are connected to the Internet .
1 Logoff or restart your computer.
7 Click Start… Programs… iPass… Remote Access
2 At the WELCOME TO WINDOWS screen, press Utilities… VPN Client.
Ctrl+Alt+Delete
8 If this is first time ever connecting to iPass, see section
3 At LOGON USING IPASS CONNECT prompt, click No. entitled “First Time Only Entry”.
4 At the WINDOWS LOGON screen, type your Windows 9 When the Cisco VPN window appears click Connect.
Username and Password, and click OK.
10 When prompted, enter your System ID (if not already
5 Click Start… Programs… iPass… Remote Access entered) followed by your SecurID passcode.
Utilities… Non-iPass Tool. First time SecurID users see section entitled “SecurID
New Pin Mode”
6 You may now see a series of screens…
11 In the WINDOWS SECURITY dialog box, click OK to
continue with the normal logon process.
12 At the WINDOWS LOGON screen, type your Windows
Username and Password, and click OK.
13 You will now be logged on to the Lilly Network. TIP: If
you are disconnected from the Lilly network, double-click
the iPass icon in the system tray and follow steps 2-10
above to reconnect.
14 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Dial-Up
1 Logoff or restart your computer
2 At the WELCOME TO WINDOWS screen, press
Some locations require you to register or accept their terms and Ctrl+Alt+Delete
conditions to use their Internet services. You may have to enter a
credit card number for required Internet service charges. 3 At LOGON USING IPASS CONNECT prompt, click Yes.
The iPASS SPLASH screen will appear while the iPass
software opens. This may require 60 or more seconds to
appear.
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Quick Reference Guide ver 2.0 -7-
4 Enter you location in the Country, State (if applicable), and Troubleshooting
City fields and click Find.
5 In the PHONEBOOK section, click the name of the city you Starting your Wireless Service
are calling from. You may need to click the red triangle Make sure wireless card is turned “ON”. Many models have a
located next to some access points in order to expand the separate button and/or a blue light that indicates when the wireless
list. card is active.
6 Click the Dial Properties button to configure any settings
required to access an external phone line or to use calling iPass credentials
card information. Click OK to close the Dial Properties To log into the iPass application, enter you Global ID in both the
window. “Global ID username” and “Global ID password” fields.
7 Click Connect. WiFi
8 If this is first time ever connecting to iPass, see previous If you started your wireless card after logging into your machine, stop
section entitled “First Time Only Entry”. iPass and restart it. This will speed up the time that it takes iPass to
detect the WiFi locations and display them in the phonebook.
9 When the Cisco VPN window appears, click Connect.
10 When prompted, enter your System ID (if not already Non-iPass
entered) followed by your SecurID passcode (Pin When using non-iPass WiFi or the non-iPass tool: Select the refresh
+Tokencode). First time SecurID users or New Pin
button (within Internet Explorer) a couple of times if you are having
Mode see previous section entitled “SecurID New Pin
Mode” difficulty loading the walled garden. You can also open another
instance of Internet Explorer. Both methods will improve your
11 In the WINDOWS SECURITY Dialog box, click OK to chances of getting to the walled garden.
continue with the normal logon process.
12 At the WINDOWS LOGON screen, type your Windows Manually updating the iPass phonebook.
Username and Password, and click OK. Hold down the shift key. Within iPassConnect click
Settings…Update iPassConnect…Phonebook
13 You will now be logged on to the Lilly network. TIP: If you This will ensure you have the most updated phonebook.
are disconnected from the Lilly network for any reason,
double-click the iPass icon in the system tray and
follow steps 3-12 above to reconnect.
Is there a support number to call?
NOTE: If after 2 or 3 attempts you are unable to connect This Quick Reference Guide will provide you with just about
with the LOCAL number listed, follow steps 3-12 above everything you’ll need to connect remotely. If there is a question or
using the 800 number option. issue that is not included in this guide, please contact your local Help
Desk for further assistance
14 Once you are finished using iPass, see section
“Disconnecting” to disconnect.
Disconnecting
1 Once you are finished using iPass, right click the iPass
icon and click Disconnect.
2 Upon disconnecting, you will receive a message notifying
you that the VPN tunnel has terminated. Click OK to
accept the message.
3 Click Close in the iPassConnect Client window.
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