IV.
LIST OF SERVICES
Page Number
I. MEDICAL CENTER CHIEF OFFICE
QUALITY MANAGEMENT SYSTEM 11
Internal Services
Processing of Request for Document Creation, Revision, 12
or Deletion
Reproduction of QMS-Controlled Documents 14
Registration and Issuance of Request for Action (RFA) 15
IT/IHOMP 16
Internal Services
IT Services 17
Hospital Website Content Update 18
PUBLIC ASSISTANCE AND COMPLAINT UNIT 20
Internal Service
Endorsement of complaints filed through Electronic mail (E-mail) 21
Endorsement of complaint replies/resolution to the complainant 23
Receiving of Incoming Telephone Calls 24
Request for Public Assistance 25
Filing of Complaints for Walk-in Clients 26
PROFESSIONAL EDUCATION AND TRAINING 28
RESEARCH OFFICE (PETRO)
Internal Service
Application for Residency Training 29
Application for Virtual Internship (Radiology Department) 31
Facilitation of In-House Seminar, Training
Workshop for DOH Programs 32
Request for Learning and Development Interventions (LDIs) 33
Request to Conduct a Research Study 34
PLANNING OFFICE 37
Internal Service
Strategy and Performance Management Service 38
II. CHIEF OF MEDICAL PROFESSIONAL 40
STAFF (COMPS II) OFFICE
Internal Service
Receiving of Documents 41
III. HOSPITAL OPERATION AND PATIENT SUPPORT SERVICE
HOSPITAL OPERATION AND PATIENT SUPPORT SERVICE – 42
PROPER
Internal Services
Approval of Document Request 43
Approval of Routine Documents 44
Page Number
MATERIALS MANAGEMENT SECTION 45
Internal Services
Requisition and Issuance of Inventory
Items and Equipment 47
Receipt, Inspection, Acceptance and
Recording Deliveries of Inventory
Items/Equipment 48
ADMINISTRATIVE RECORDS 51
Internal Service
Record and File Hospital Official Documents 52
SECURITY UNIT 54
Internal Services
Conduct Security Check 55
Conduct Investigation on Reported Incidents/ Complaints 56
TIMEKEEPING UNIT 57
Internal Service
Daily Time Record Management 58
ENGINEERING AND FACILITIES MANAGEMENT SECTION 61
Internal Services
Maintenance Work Request 62
Waste Management 64
Provision of Ambulance and Service Vehicles
65
HUMAN RESOURCE AND MANAGEMENT SECTION 67
Internal Services
Employee’s Payroll Account (ATM), Application
and Endorsement; and Employees Loan
Application/Endorsement 68
Employee’s Claims and Benefits (Longevity Pay,
Maternity Leave Commutation) 69
GSIS Member’s Record Updating 70
COVID-19 Financial Assistance 71
Leave Administration (Leave Application) 73
Leave Administration (Modification) 77
Online Confirmation of Loan 78
Processing of Retirement/Resignation/Transfer 79
Preparation of Hospital Personnel Order (HPO)
and Other Office Correspondence 80
IV.FINANCE SERVICE
BILLING AND CLAIMS 81
Internal Service
Billing and Claims 82
Page Number
CASH OPERATIONS AND MANAGEMENT SECTION 83
Internal Services
Payment Collection of Hospital Services 84
Disbursement by Checks 86
BUDGET SECTION 88
Internal Services
Process Purchase order (PO), Job Orders (JO)
and Disbursement Vouchers (DV) for Funding 90
V. MEDICAL SERVICE
DEPARTMENT OF ANESTHESIOLOGY AND PAIN MEDICINE 91
External Services
Referral Unit for Perioperative Anesthesia Care
Pain Management, Airway Management
and Advance Cardiac Life Support 92
DENTAL SECTION 95
External Services
Tooth Extraction and Consultation 96
DERMATOLOGY DEPARTMENT 99
External Services
Regular Non-Hansen Consultation 100
Suspected Hansen’s disease Patient 102
Follow-Up Hansen’s disease Patient Consultation 104
Dermatological Procedures 106
ENT-HNS DEPARTMENT 108
External Services
Conduct consultation on Ears, Nose, Throat – Head
and Neck Emergency Department services 109
Conduct consultation on Ears, Nose, Throat – Head
and Neck Services 112
FAMILY MEDICINE DEPARTMENT 115
External Services
Conduct consultation on Family and Community
Medicine services 116
OBSTETRIC AND GYNECOLOGY DEPARTMENT 119
External Services
Emergency Room Department – Obstetrics
and Gynecology 120
Out-Patient Department – Obstetrics and
Gynecology Clinic 123
Page Number
PSYCHIATRY SECTION 126
External Services
Mental Health and Psychosocial Support Program 127
Psychological Assessment 129
PSYCHOLOGY UNIT 131
External Services
Psychiatric Consultation 132
Psychological Assessment 133
Counseling and Psychotherapy 135
PHYSICAL THERAPY, OCCUPATIONAL THERAPY 136
AND FOOT WEAR SERVICES
External Services
Provision of Physical and Rehabilitation
Medicine Management (OPD) 137
Provision of Physical and Rehabilitation
Medicine Management (In/Ward Patients) 141
PULMONARY UNIT 143
External Services
Arterial Blood Gas Determination (ABG) 144
Nebulization 146
Peak Expiratory Flow Rate Determination (PEFR) 148
Pulmonary Function Test (PFT)/Spirometry 150
TALA RECOVERY HOME 152
External Services
Recovery Services for Substance Use and Abuse 153
HIV COUNSELING, TESTING AND TREATMENT 156
External Services
HIV Counseling, Testing and Treatment 157
HEALTH INFORMATION MANAGEMENT DEPARTMENT 161
External Services
Provision for Medical Abstract 162
Provision of Birth Certificate 165
Provision of Death Certificate 167
Provision of Certificate of Confinement 169
Provision of Medico Legal Certificate 171
Admission of Covid and Non-Covid patients 173
Cancellation of Admission 175
Issuance of Swab Results (Admitted Patients only) 176
MEDICAL SOCIAL SERVICE UNIT 177
External Services
Provision of Medical Assistance (ER and Out-Patient) 178
Provision of Medical Assistance (In-Patient) 179
Page Number
NUTRITION AND DIETETICS SERVICE 182
External Services
Medical Nutrition Therapy 183
NUTRITION AND DIETETICS SERVICE
Internal and External Services
Nutrition Counseling 185
NUTRITION AND DIETETICS SERVICE
Internal Services
Provision of meals for employees and guest 188
PHARMACY SECTION 189
External Services
Dispensing Drugs and Medicines for Out-Patients 190
DEPARTMENT OF PATHOLOGY AND
LABORATORY MEDICINE 201
External Services
Blood Donation 202
Drinking Water Test Coliform Bacteria and Heterotrophic Plate Count 203
Drug Testing Procedure 204
Histopathological Examinations 205
General Laboratory Procedures – for COVID Patients 206
(Serology, Blood Bank, Clinical Chemistry, Hematology,
Clinical Microscopy)
Microbiology Procedures – In Patient 207
Covid-19 RT-PCR Testing (In-Patient) 212
Covid-19 RT-PCR Testing (Out-Patient) 213
Covid-19 RT-PCR Appointment 215
RADIOLOGY DEPARTMENT
Internal Services
Radiological Services for Admitted Patient (COVID 19) 218
Radiological Services for Employee 220
Radiological Services for Infirmary and Admitted Patient 222
Radiological Services for Infirmary Patient (COVID-19) 224
Radiological Services for not Admitted (Out-Patient) 226
Radiological Services for not Admitted/Admitted patient 228
EMERGENCY MEDICINE DEPARTMENT
External Services
Emergency Medicine Department 235
OUT PATIENT DEPARTMENT
External Services
Out Patient Consultation 242
OCCUPATIONAL HEALTH AND SAFETY
Internal Services
Conduct occupational health and safety to all
employees of the DJNRMHS 246
FAMILY PLANNING
External Services
Out Patient Family Planning Services 250
PEDIATRICS DEPARTMENT
External Services
Pediatrics Non COVID Ward
INTERNAL MEDICINE DEPARTMENT 255
External Services
Cardiovascular Procedure for Out Patient 256
Department of Internal Medicine,
Section of Oncology Out-Patient Consultation 258
Department of Internal Medicine,
Section of Oncology Out-Patient Treatment Procedure 262
Out - Patient Dialysis
Section of Gastroenterology Out-Patient Consultation 266
Section of Gastroenterology, Endoscopic Procedures 268
Out-Patient Consultation 270
Department of Internal Medicine,
Section of Oncology Out-Patient Consultation 272
Section of Oncology Out-Patient Treatment Procedure 274
Section of Oncology, Out-Patient Consultation 277
DIALYSIS UNIT 279
External Services
Hemoperfusion 280
Hemodialysis (In Patient) 282
Hemodialysis (OPD) 286
VI. NURSING SERVICE
HOSPITAL EPIDEMIOLOGY AND SURVEILLANCE UNIT (HESU) 288
External Services
Risk Assessment and Contact Tracing 289
Referral of Confirmed COVID-19 Patients 293
Notifiable Disease, Case Surveillance and Confirmation 297
COVID RECEIVING TENT 300
External Services
COVID Receiving Tent 301
CENTRAL SUPPLY AND STERILIZATION UNIT 312
Internal Services
Release/Dispensing of Medical Supplies 313
NURSING 314
External Services
Procedure of Admission of OB-Gyne Patients 315
Discharging Process for OB-Gyne COVID patients 318
Patient Care 320
Procedure of Admission at OB-Gyne Emergency Room 322
Patient Care 325
Patient Care 327
Patient Care 329
Patient Care 331
VII. FEEDBACKS AND COMPLAINTS 333
VIII. LIST OF OFFICES 335
