Troubleshooting

Contents
1. Safety Caution........................................................................................................3

2. General Troubleshooting.......................................................................................4

3. Complain Record Form...........................................................................................7

4. Information Inquiry................................................................................................9

5. Error Diagnosis and Troubleshooting Without Error Code................................12

5.1 Remote maintenance....................................................................................12

5.2 Field maintenance........................................................................................13

6. Quick Maintenance by Error Code.......................................................................18

7. Troubleshooting by Error Code............................................................................19

7.1 E0/EH 00 / F4/EC 51 (EEPROM parameter error diagnosis and solution).........19

7.2 E1/EL 01 (Indoor and outdoor unit communication error diagnosis and solution).
20

7.3 E2/EH 02 (Zero-crossing detection error diagnosis and solution)....................22

7.4 E3/EH 03 / F5/EC 07 (Fan speed is operating outside of the normal range
diagnosis and solution).................................................................................23

7.5 E4/EH 60/E5/EH 61/F1/EC 53/F2/EC 52/F3/EC 54 (Open circuit or short circuit of
temperature sensor diagnosis and solution)..................................................26

7.6 E7/EH 0b (Indoor PCB / Display board communication error diagnosis and
solution).......................................................................................................27

7.7 EC/EL 0C (Refrigerant Leakage Detection diagnosis and solution)..................28

Troubleshooting

Contents
7.8 F0/PC 08 (Overload current protection diagnosis and solution)......................29

7.9 P0/PC 00 (IPM malfunction or IGBT over-strong current protection diagnosis and
solution).......................................................................................................30

7.10 P1/PC 01 (Over voltage or too low voltage protection diagnosis and solution).31

7.11 P2/PC 02 (High temperature protection of IPM module or High pressure

protection diagnosis and solution)................................................................32

7.12 P4/PC 04 (Inverter compressor drive error diagnosis and solution).................34

7.13 P6/PC 03 (Low pressure protection diagnosis and solution)...........................35

8. Check Procedures..................................................................................................37
1. Safety Caution
WARNING
Be sure to turn off all power supplies or disconnect all wires to avoid electric shock.
While checking indoor/outdoor PCB, please equip oneself with antistatic gloves or wrist
strap to avoid damage to the board.

WARNING
Electricity remains in capacitors even when the power supply is off.
Ensure the capacitors are fully discharged before troubleshooting.

Test the voltage between P and N on back of the main PCB with multimeter. If the voltage is lower than 36V, the
capacitors are fully discharged.

Note: This picture is for reference only. Actual appearance may vary.

 Troubleshooting 3 
2. General Troubleshooting

2.1 Error Display (Indoor Unit)

When the indoor unit encounters a recognized error, the operation lamp will flash in a corresponding series, the timer
lamp may turn on or begin flashing, and an error code will be displayed. These error codes are described in the following
tables:

Operation Timer
Display Error Information Solution
Lamp Lamp

1 time OFF E0 Indoor unit EEPROM parameter error TS19

2 times OFF E1 Indoor / outdoor unit communication error TS20

3 times OFF E2 Zero-crossing signal detection error(for some models) TS22

4 times OFF E3 The indoor fan speed is operating outside of the normal range TS23
Indoor room temperature sensor T1 is in open circuit or has short
5 times OFF E4 TS26
circuited
Evaporator coil temperature sensor T2 is in open circuit or has short
6 times OFF E5 TS26
circuited
9 times OFF E7 Indoor PCB / Display board communication error(for some models) TS27

7 times OFF EC Refrigerant leak detected TS28

1 times ON F0 Current overload protection TS29

Outdoor room temperature sensor T4 is in open circuit or has short
2 times ON F1 TS26
circuited
Condenser coil temperature sensor T3 is in open circuit or has short
3 times ON F2 TS26
circuited
Compressor discharge temperature sensor TP is in open circuit or has
4 times ON F3 TS26
short circuited
5 times ON F4 Outdoor unit EEPROM parameter error TS19
The outdoor fan speed is operating outside of the normal range(for
6 times ON F5 TS23
some models)
1 times FLASH P0 IPM malfunction or IGBT over-strong current protection TS30

2 times FLASH P1 Over voltage or over low voltage protection TS31

High temperature protection of IPM module or High pressure
3 times FLASH P2 TS32
protection
5 times FLASH P4 Inverter compressor drive error TS34
7 times FLASH P6 Low pressure protection(for some models) TS35

For other errors:

The display board may show a garbled code or a code undefined by the service manual. Ensure that this code is not a
temperature reading.
Troubleshooting:
Test the unit using the remote control. If the unit does not respond to the remote, the indoor PCB requires replacement.
If the unit responds, the display board requires replacement.

 Troubleshooting 4 
For some models

Operation Timer LED

Error Information Solution
Lamp Lamp Display

1 time OFF EH 00 Indoor unit EEPROM parameter error TS19

2 times OFF EL 01 Indoor / outdoor unit communication error TS20

3 times OFF EH 02 Zero-crossing signal detection error(for some models) TS22

4 times OFF EH 03 The indoor fan speed is operating outside of the normal range TS23

5 times OFF EC 51 Outdoor unit EEPROM parameter error(for some models) TS19
Condenser coil temperature sensor T3 is in open circuit or has short
5 times OFF EC 52 TS26
circuited
Outdoor room temperature sensor T4 is in open circuit or has short
5 times OFF EC 53 TS26
circuited
Compressor discharge temperature sensor TP is in open circuit or has
5 times OFF EC 54 TS26
short circuited
Indoor room temperature sensor T1 is in open circuit or has short
6 times OFF EH 60 TS26
circuited
Evaporator coil temperature sensor T2 is in open circuit or has short
6 times OFF EH 61 TS26
circuited
The outdoor fan speed is operating outside of the normal range(for
12 times OFF EC 07 TS23
some models)
9 times OFF EH 0 Indoor PCB / Display board communication error(for some models) TS27

8 times OFF EL 0C Refrigerant leak detected TS28

7 times FLASH PC 00 IPM malfunction or IGBT over-strong current protection TS30

2 times FLASH PC 01 Over voltage or over low voltage protection TS31

High temperature protection of IPM module or High pressure
3 times FLASH PC 02 TS32
protection
5 times FLASH PC 04 Inverter compressor drive error TS34

1 time FLASH PC 08 Current overload protection(for some models) TS29

7 times FLASH PC 03 Low pressure protection(for some models) TS35

LED flash frequency:

... ...

 Troubleshooting 5 
2.2 Error Display (For 18K And Above 18K Outdoor Unit)
There are 2 LED lights (RED color and GREEN color) welded in outdoor main board. After power on, LED show different
actions when encounter different problems.

No. Problem LED(GREEN) LED(RED) Solution

1 Standby normally ON OFF -

2 Operate normally OFF ON -

3 Compressor driven chip EEPROM parameter error ON FLASH TS19

4 IPM malfunction or IGBT over-strong current protection Flash OFF TS30

5 Over voltage or too low voltage protection ON ON TS31

6 Inverter compressor drive error OFF FLASH TS34

7 Inverter compressor drive error Flash LIGHT TS34

Communication error between outdoor main chip and

8 flash FLASH TS19
compressor driven chip

 Troubleshooting 6 
3. Complain Record Form
Complain Record Form
Request No.: Date:
Installation Date: Service Date:
Customer Information
Name Telephone No.
Home Address
Email

Product Information
Indoor Unit Model Outdoor Unit Model
Serial No. of indoor unit
Serial No. of outdoor unit
Working Mode □Cooling □Heating □Fan only □Dry
□Turbo □High □Medium □Low
Setting temperature °C / °F Fan speed
□Auto
Temperature of air
Temperature of air inlet °C / °F °C / °F
outlet

Installation / Condition Information

Indoor temperature °C / °F Indoor humidity %RH
Outdoor temperature °C / °F Outdoor humidity %RH
Length of Connecting pipe Pipe diameter Gas pipe: Liquid pipe:
Length of Wiring wire diameter
System Running Pressure MPa or Bar or PSI
Room size (L*W*H)
Photo of Installation of In- Photo of Installation
door unit of Outdoor unit
(Photo #1) (Photo #2)

Failure Description
Code of Outdoor
Error Code of Indoor unit
PCB
Unit does not start
Remote control does not work
Indoor display shows nothing
No cooling or heating at all
Less cooling or heating
Unit starts but stops shortly
High noise
High vibration

 Troubleshooting 7 
 Parameter Checking information by Remote controller
Displaying code Displaying code meaning Display value Display value meaning
T1 Room temperature
T2 Indoor coil temperature
T3 Outdoor coil temperature
T4 Ambient temperature
Outlet temperature of
Tb
indoor coil
TP Discharge temperature
TH Sunction temperature
FT Targeted Frequency
Fr Actual Frequency
IF Indoor fan speed
OF Outdoor fan speed
LA EXV opening steps
Compressor continuous
CT
running time
Causes of compressor
ST
stop.
A0, A1, 0, 1, 2, 3, 4, 5,
Reserved
6, L, A, U, T

Approval from Manufacturer

□Approved

□More Proof needed

□Rejected

 Troubleshooting 8 
4. Information Inquiry
• To enter information inquiry status, complete the following procedure within ten seconds:

• Press LED(or DO NOT DISTURB) 3 times.

• Press SWING(or AIR DIRECTION) 3 times.
• Finish 1 and 2 within 10 seconds, you will hear beeps for two seconds, which means the unit goes into parameter
checking mode.
• Use the LED(or DO NOT DISTURB) and SWING(or AIR DIRECTION) buttons to cycle through information displayed.
• Pressing LED(or DO NOT DISTURB) will display the next code in the sequence. Pressing SWING(or AIR DIRECTION) will
show the previous.
• The following table shows information codes. The screen will display this code for two seconds, then the information
for 25 seconds.

 Troubleshooting 9 
 Displayed
Displayed code Explanation Meaning Additional Notes
value
T1 Room temperature 1. All displayed temperatures
use actual values.
Indoor coil
T2 temperature 2. All temperatures are
-1F,-1E,-1d,-1c,- -25,-24,-23,-22,
Outdoor coil displayed in °C regardless
1b,-1A -21,-20
T3 temperature of remote used.
-19—99 -19—99
Ambient 3. T1, T2, T3, T4, and T2B
T4 A0,A1,…A9 100,101,…109 display ranges from -25 to
temperature
70 °C. TP display ranges
Tb Outlet temperature b0,b1,…b9 110,111,…119 from -20 to 130 °C.
of indoor coil
c0,c1,…c9 120,121,…129 4. The frequency display
TP Discharge
d0,d1,…d9 130,131,…139 ranges from 0 to 159HZ.
temperature
TH E0,E1,…E9 140,141,…149 5. If the actual values exceed
Suction temperature
or fall short of the defined
F0,F1,…F9 150,151,…159 range, the values closest
FT Targeted frequency
to the maximum and
minimum values will be
Fr Actual frequency displayed.
0 OFF N/A

IF Indoor fan speed 1,2,3,4 Low speed, Medium Used for some large capacity
speed, High speed, motors.
Turbo.

14-FF Actual fan speed is Used for some small capacity

equal to the display motors.
value converted to The display value is 14-FF
OF Outdoor fan speed decimal value and (hexadecimal). The
multiplied by 10. This corresponding fan speed
is measured in RPM. ranges from 200 to 2550RPM.

Actual EXV opening

value is equal to
the display value
LA EXV opening angle 0-FF converted to decimal -
value and then
multiplied by 2.

If the actual value exceeds

Compressor or falls short of the defined
CT continuous running 0-FF 0-255 minutes range, the value closest to the
time maximum and minimum will
be displayed.

For a detailed
Causes of
ST 0-99 explanation, contact -
compressor stop
technical support.

 Troubleshooting 10 
 Displayed
Displayed code Explanation Meaning Additional Notes
value
A0
A1
0
1
2
3
4 0-FF

5 2-28
Reserved - -
6 5-20
L 5-25
A
U
T
A
5
T

 Troubleshooting 11 
5. Error Diagnosis and Troubleshooting Without Error Code

WARNING
Be sure to turn off unit before any maintenance to prevent damage or injury.

5.1 Remote maintenance

SUGGESTION: When troubles occur, please check the following points with customers before field maintenance.

No. Problem Solution

1 Unit will not start TS14 - TS15

2 The power switch is on but fans will not start TS14 - TS15

3 The temperature on the display board cannot be set TS14 - TS15

4 Unit is on but the wind is not cold(hot) TS14 - TS15

5 Unit runs, but shortly stops TS14 - TS15

6 The unit starts up and stops frequently TS14 - TS15

7 Unit runs continuously but insufficient cooling(heating) TS14 - TS15

8 Cool can not change to heat TS14 - TS15

9 Unit is noisy TS14 - TS15

 Troubleshooting 12 
5.2 Field maintenance

Problem Solution

1 Unit will not start TS16 - TS17

2 Compressor will not start but fans run TS16 - TS17

3 Compressor and condenser (outdoor) fan will not start TS16 - TS17

4 Evaporator (indoor) fan will not start TS16 - TS17

5 Condenser (Outdoor) fan will not start TS16 - TS17

6 Unit runs, but shortly stops TS16 - TS17

7 Compressor short-cycles due to overload TS16 - TS17

8 High discharge pressure TS16 - TS17

9 Low discharge pressure TS16 - TS17

10 High suction pressure TS16 - TS17

11 Low suction pressure TS16 - TS17

12 Unit runs continuously but insufficient cooling TS16 - TS17

13 Too cool TS16 - TS17

14 Compressor is noisy TS16 - TS17

15 Horizontal louver can not revolve TS16 - TS17

 Troubleshooting 13 
 Unit is noisy
Unit will not start

Unit runs, but shortly stops

Cool can not change to heat

Test method / remedy

Unit is on but the wind is not cold(hot)

The unit starts up and stops frequently

Possible causes of trouble

The power switch is on but fans will not start

1.Remote Maintenance

The temperature on the display board cannot be set

Unit runs continuously but insufficient cooling(heating)

Test voltage Power failure
Close the power switch The main power tripped
Inspect connections - tighten Loose connections

☆ ☆ ☆ ☆
Change the transformer Faulty transformer

☆
☆
☆ ☆ ☆
Test voltage The voltage is too high or too low
Replace the battery of the remote control The remote control is powered off
Electrical Circuit

☆ ☆
Replace the remote control Broken remote control

 Troubleshooting 14 
Clean or replace Dirty air filter

☆ ☆
Clean Dirty condenser fins

☆
☆
☆
Adjust the setting temperature The setting temperature is higher/lower than the room's(cooling/heating)

☆
☆
☆
☆
Turn the AC later The ambient temperature is too high/low when the mode is cooling/heating
☆

Adjust to cool mode Fan mode

☆
Turn off SILENCE function. SILENCE function is activated(optional function)
Refrigerant Circuit

Turn the AC later Frosting and defrosting frequently

 1.Remote Maintenance Others

Interference from cell phone towers and remote boosters

The air inlet or outlet of either unit is blocked
Possible causes of trouble
Loosen hold down bolts and / or screws

Shipping plates remain attached

Heavy load condition

Bad airproof

Unit will not start

The power switch is on but fans will not start ☆
The temperature on the display board cannot be set
Unit is on but the wind is not cold(hot)
Unit runs, but shortly stops
The unit starts up and stops frequently ☆
Unit runs continuously but insufficient cooling(heating) ☆ ☆ ☆
Cool can not change to heat
Unit is noisy ☆ ☆
Reconnect the power or press ON/OFF button on remote control to restart operation

Test method / remedy

Close all the windows and doors
Tighten bolts or screws

Remove the obstacles

Check heat load

Remove them

 Troubleshooting 15 
 Too cool
Unit will not start

Compressor is noisy
Low suction pressure
High suction pressure
Low discharge pressure
High discharge pressure
Unit runs, but shortly stops

Horizontal louver can not revolve

Evaporator (indoor) fan will not start
Compressor will not start but fans run

Condenser (Outdoor) fan will not start

Compressor short-cycles due to overload

2.Field Maintenance

Test method / remedy

Unit runs continuously but insufficient cooling
Possible causes of trouble

Compressor and condenser (outdoor) fan will not start

Test voltage Power failure
Inspect fuse type & size Blown fuse or varistor
Inspect connections - tighten Loose connections

☆ ☆
☆
☆
☆
☆
Test circuits with tester Shorted or broken wires

☆ ☆ ☆ ☆ ☆
Test continuity of safety device Safety device opens

☆
☆
☆
Test continuity of thermostat / sensor & wiring Faulty thermostat / room temperature sensor
Place the temperature sensor at the central of the air inlet

☆ ☆
Wrong setting place of temperature sensor
grille
☆

Check control circuit with tester Faulty transformer

☆
Check capacitor with tester ☆ Shorted or open capacitor

☆
☆
☆
☆ ☆

Test continuity of coil & contacts Faulty magnetic contactor for compressor

 Troubleshooting 16 
Electrical Circuit

☆
☆

Test continuity of coil & contacts Faulty magnetic contactor for fan

☆
☆
Test voltage Low voltage

☆
Replace the stepping motor Faulty stepping motor
☆

Check resistance with multimeter Shorted or grounded compressor

☆
☆

Check resistance with multimeter Shorted or grounded fan motor

 start

Too cool
Unit will not start

Compressor is noisy
Low suction pressure
High suction pressure
Low discharge pressure
High discharge pressure
Unit runs, but shortly stops

Horizontal louver can not revolve

Evaporator (indoor) fan will not start
Compressor will not start but fans run

Condenser (Outdoor) fan will not start

Compressor short-cycles due to overload

2.Field Maintenance

Test method / remedy

Unit runs continuously but insufficient cooling
Possible causes of trouble

Compressor and condenser (outdoor) fan will not

☆
Replace the compressor Compressor stuck

☆
☆
Leak test Shortage of refrigerant

☆ ☆
Replace restricted part Restricted liquid line
Clean or replace Dirty air filter
Clean coil Dirty evaporator coil

☆ ☆ ☆ ☆ ☆
☆ ☆ ☆ ☆ ☆
Check fan Insufficient air through evaporator coil

☆
☆
Change charged refrigerant volume Overcharge of refrigerant

☆ ☆
☆ ☆
Clean condenser or remove obstacle Dirty or partially blocked condenser
Purge, evacuate and recharge Air or incompressible gas in refrigerant cycle

☆ ☆ ☆
Remove obstruction to air flow Short cycling of condensing air

 Troubleshooting 17 
Remove obstruction in air or water flow High temperature condensing medium

☆ ☆ ☆ ☆ ☆ ☆
Remove obstruction in air or water flow Insufficient condensing medium
Refrigerant Circuit

☆
Replace compressor Broken compressor internal parts

☆
☆
☆
Test compressor efficiency Inefficient compressor
Replace valve Expansion valve obstructed
Replace valve Expansion valve or capillary tube closed completely
☆ ☆ ☆
☆ ☆

Replace valve Leaking power element on expansion valve

Fix feeler bulb Poor installation of feeler bulb
☆
☆ ☆

Check heat load Heavy load condition

Tighten bolts or screws Loosen hold down bolts and / or screws
☆ ☆

Remove them Shipping plates remain attached

☆

Choose AC of lager capacity or add the number of AC Poor choices of capacity

Others

Rectify piping so as not to contact each other or with external

☆

Contact of piping with other piping or external plate

plate
6. Quick Maintenance by Error Code
If you do not have the time to test which specific parts are faulty, you can directly change the required parts according
the error code.
You can find the parts to replace by error code in the following table.

Error Code
Part requiring
replacement E0/EH E2/EH E3/EH E4/EH E5/EH E7/EH EC/EL F0/PC
E1/EL 01
00 02 03 60 61 0b 0C 08
Indoor PCB x

Outdoor PCB x x x x x x x

Display board x x x x x x x x

Indoor fan motor x x x x x x x x

T1 sensor x x x x x x x x
T2 Sensor x x x x x x x

Reactor x x x x x x x x

Compressor x x x x x x x x

Additional refrigerant x x x x x x x x

F1/EC F2/EC F3/EC F4/ F5/EC P0/PC P1/PC P2/PC P6/PC P4/PC
Part requiring replacement
53 52 54 EC 51 07 00 01 02 03 04
Indoor PCB x x x x x x x x x x

Outdoor PCB

Indoor fan motor x x x x x x x x x x

Outdoor fan motor x x x x x x

T3 Sensor x x x x x x x x x

T4 Sensor x x x x x x x x x

TP Sensor x x x x x x x x x

Reactor x x x x x x x x x

Compressor x x x x x x x x

IPM module board x x x x x x

High pressure protector x x x x x x x x x

Low pressure protector x x x x x x x x x

Additional refrigerant x x x x x x x x x

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 18 
7. Troubleshooting by Error Code

7.1 E0/EH 00 / F4/EC 51 (EEPROM parameter error diagnosis and solution)

Description: Indoor or outdoor PCB main chip does not receive feedback from EEPROM chip.
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
Troubleshooting and repair:
Shut off the power supply and
turn it on 2 minutes later.

Is it still displaying
NO The unit is operating normally.
the error code?

YES

Replace the indoor main

PCB(E0/EH 00) /outdoor
main PCB(F4/EC 51).
Remarks:
EEPROM: A read-only memory whose contents can be erased and reprogrammed using a pulsed voltage.
The location of the EEPROM chip on the indoor and outdoor PCB is shown in the following two images:

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole. This pictures are only for reference, actual appearance may vary.
Troubleshooting and repair of compressor driven chip EEPROM parameter error and communication error
between outdoor main chip and compressor driven chip are same as F4/EC 51.

 Troubleshooting 19 
7.2 E1/EL 01 (Indoor and outdoor unit communication error diagnosis and solution)
Description: Indoor unit can not communicate with outdoor unit
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
• Reactor
Troubleshooting and repair:

Power off, then restart the unit after 2 minutes.

Does a problem remain? NO The unit is operating normally

YES

Measure Vs. (Vs is the voltage between S and N of

outdoor unit. Red pan-S, Black pan-N)

Is the voltage moving

The voltage is a
alternately between Positive and NO
certain value
negative?

NO
Check the indoor wiring
connections
The voltage moves alternately with
positive value.

Is it normal?
Check the outdoor wiring connection.

YES
Is it normal? Replace the indoor PCB.
Power on.
YES

Check the reactor.

Is the error resolved?

Replace the
NO Is it normal? NO
reactor

YES Replace the outdoor PCB.

Replace the outdoor PCB.

Power on.

Is the error
resolved?

NO
Replace the indoor PCB.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 20 
Remarks:
• Use a multimeter to test the DC voltage between 2 port(or S or L2 port) and 3 port(or N or S port) of outdoor unit.
The red pin of multimeter connects with 2 port(or S or L2 port) while the black pin is for 3 port(or N or S port) .
• When AC is normal running, the voltage is moving alternately as positive values and negative values
• If the outdoor unit has malfunction, the voltage has always been the positive value.
• While if the indoor unit has malfunction, the voltage has always been a certain value.

S and N
or
L2 and S
or
2 and 3

• Use a multimeter to test the resistance of the reactor which does not connect with capacitor.
• The normal value should be around zero ohm. Otherwise, the reactor must have malfunction.

Note: The picture and the value are only for reference, actual condition and specific value may vary.

 Troubleshooting 21 
7.3 E2/EH 02 (Zero crossing detection error diagnosis and solution)
Description: When PCB does not receive zero crossing signal feedback for 4 minutes or the zero crossing signal time
interval is abnormal.
Recommended parts to prepare:
• Connection wires
• PCB
Troubleshooting and repair:

Check the connections and

power supply.

Correct the connections. Turn on the

Is it normal? NO
unit when the power supply is good.

YES

Indoor main PCB is defective. Replace

indoor main PCB.

Note: E2/EH 02 zero crossing detection error is only valid for the unit with AC fan motor, for other models, this
error is invalid.

 Troubleshooting 22 
7.4 E3/EH 03 / F5/EC 07 (Fan speed is operating outside of normal range diagnosis and
solution)
Description: When indoor / outdoor fan speed keeps too low or too high for a certain time, the LED displays the failure
code and the AC turns off.
Recommended parts to prepare:
• Connection wires
• Fan assembly
• Fan motor
• PCB
Troubleshooting and repair:

Power off, then restart the unit after 2 minutes.

Does a problem remain? NO The unit is operating normally

YES

Shut off the power supply, Rotate

the fan by hand.

Does it turn easily? NO Find the cause of the problem and resolve it

YES

Check the wiring of fan motor.

Is it improperly wired? Ensure proper connections

YES

Measure the voltage for

the fan motor from the PCB.

Is it within normal parameters? NO Replace the manr PCB

YES

Replace the fan motor

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 23 
Index:
1. Indoor or Outdoor DC Fan Motor(control chip is in fan motor)
Power on and when the unit is in standby, measure the voltage of pin1-pin3, pin4-pin3 in fan motor connector. If the
value of the voltage is not in the range showing in below table, the PCB must has problems and need to be replaced.
• DC motor voltage input and output (voltage: 220-240V~):

No. Color Signal Voltage

1 Red Vs/Vm 280V~380V
2 --- --- ---
3 Black GND 0V
4 White Vcc 14-17.5V
5 Yellow Vsp 0~5.6V
6 Blue FG 14-17.5V
• DC motor voltage input and output (voltage: 115V~):

No. Color Signal Voltage

1 Red Vs/Vm 140V~190V
2 --- --- ---
3 Black GND 0V
4 White Vcc 14-17.5V
5 Yellow Vsp 0~5.6V
6 Blue FG 14-17.5V

2. Outdoor DC Fan Motor (control chip is in outdoor PCB)

Release the UVW connector. Measure the resistance of U-V, U-W, V-W. If the resistance is not equal to each other, the
fan motor must has problems and need to be replaced. otherwise the PCB must has problems and need to be replaced.

 Troubleshooting 24 
3. Indoor AC Fan Motor
Power on and set the unit running in fan mode at high fan speed. After running for 15 seconds, measure the voltage of
pin1 and pin2. If the value of the voltage is less than 100V(208~240V power supply) or 50V (115V power supply), the
PCB must has problems and need to be replaced.

 Troubleshooting 25 
7.5 E4/EH 60/E5/EH 61/F1/EC 53/F2/EC 52/F3/EC 54 (Open circuit or short circuit of
temperature sensor diagnosis and solution)
Description: If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED displays the failure code.
Recommended parts to prepare:
• Connection wires
• Sensors
• PCB
Troubleshooting and repair:

Check the connection between

temperature sensor and PCB.

Is it properly wired? NO Ensure proper connections.

YES
Measure the resistance value
of the sensor.

Is it within acceptable
NO Replace the sensor.
parameters?

YES

Replace indoor PCB((E4/EH 60/E5/EH

61) or outdoor PCB(F1/EC 53/F2/EC
52/F3/EC 54)

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric control
box should be replaced as a whole. This picture and the value are only for reference, actual appearance and
value may vary. For certain models, outdoor unit uses combination sensor, T3,T4 and TP are the same of sensor.

 Troubleshooting 26 
7.6 E7/EH 0b (Indoor PCB / Display board communication error diagnosis and solution)
Description: Indoor PCB does not receive feedback from the display board.
Recommended parts to prepare:
• Communication wire
• Indoor PCB
• Display board
Troubleshooting and repair:

Power off, then restart the unit 2 minutes

later

Is it still displaying the error code? NO The unit functions normally

YES

Check the wirings and connections

Are all the connections

NO Ensure a proper connection
good?

YES

Replace the indoor main PCB

Does the error still exist?

Replace the display board

 Troubleshooting 27 
7.7 EC/EL 0C (Refrigerant Leakage Detection diagnosis and solution)
Description: Define the evaporator coil temperature T2 of the compressor just starts running as Tcool.
In the beginning 5 minutes after the compressor starts up, if T2 < Tcool-1°C(1.8°F) does not keep continuous 4 seconds
and compressor running frequency higher than 50Hz does not keep for 3 minutes, and this situation happens 3 times,
the LED displays the failure code and the AC turns off.
Recommended parts to prepare:
• T2 sensor
• Indoor PCB
• Additional refrigerant
Troubleshooting and repair:

Power off, then restart the unit 2 minutes later.

Does a problem remain?

YES

Put your hands in front of the

indoor air outlet.

Is there cool
air blowing out from YES Check the T2 sensor.
indoor air outlet?

NO Is it securely Replace the

YES
attached? indoor PCB
Check system for leakages.

NO

Are any leakages Repair the leakage and

YES
present? recharge the refrigerant.

NO

Check System for blockages and

clear blockages if present.

 Troubleshooting 28 
7.8 F0/PC 08 (Overload current protection diagnosis and solution)
Description: An abnormal current rise is detected by checking the specified current detection circuit.
Recommended parts to prepare:
• Outdoor PCB
• Connection wires
• Compressor
Troubleshooting and repair:

Check the power supply.

Is it in working order? NO Stop the unit.

YES

Check system for blockages.

Do any exist? Yes Clear the blockage.

No

Check the compressor resistance values.

Are they within acceptable

NO Replace the compressor.
parameters?

YES

Check the connections and wires.

Ensure proper connections or

Are they properly connected? NO
replace the wires.

YES

Check the reactor.

Is it in working order? NO Replace outdoor PCB.

YES

Replace the outdoor unit.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 29 
7.9 P0/PC 00(IPM malfunction or IGBT over-strong current protection diagnosis and
solution)
Description: When the voltage signal the IPM sends to the compressor drive chip is abnormal, the LED displays the
failure code and the AC turns off.
Recommended parts to prepare:
• Connection wires
• IPM module board
• Outdoor fan assembly
• Compressor
• Outdoor PCB
Troubleshooting and repair:

Check the wiring between

PCB and compressor.

Ensure proper connections or

Does an error exist? YES
replace the wires and connectors.

NO

Check the IPM.

Replace the IPM board or

Is it in working order? NO
replace the outdoor PCB.

YES

Check the outdoor fan and the

outdoor unit ventilation.

Please refer to the solution of the “Fan

Is it in working order? NO
Speed is Out of Control”malfunction.

YES

Check the compressor

resistance values.

Are they within

NO Replace the compressor.
acceptable parameters?

YES

Replace the outdoor PCB.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
 Troubleshooting 30 
7.10 P1/PC 01(Over voltage or too low voltage protection diagnosis and solution)
Description: Abnormal increases or decreases in voltage are detected by checking the specified voltage detection circuit.
Recommended parts to prepare:
• Power supply wires
• IPM module board
• PCB
• Reactor
Troubleshooting and repair:

Check the power supply.

Is it in working order? NO Turn off the unit.

YES

Check the connections and wires.

Ensure proper connections or

Are they in working order? NO
replace the wires.

YES

Power on and measure the

voltage between P and N.

While the unit is in standby,

is the voltage between P and N is around
NO Replace the IPM board.
DC 310V, 340V or 380V? When start up
the unit, is it in 220V~400V?

YES

Check the reactor.

Is it in working order? NO Replace outdoor PCB.

YES

Replace the reactor.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 31 
7.11 P2/PC 02(High temperature protection of IPM module or High pressure protection
diagnosis and solution)
Description: If the temperature of IPM module is higher than a certain value, the LED displays the failure code.
For some models with high pressure switch, outdoor pressure switch cut off the system because high pressure is higher
than 4.4 MPa, the LED displays the failure code.
Recommended parts to prepare:
• Connection wires
• Outdoor PCB
• IPM module board
• High pressure protector
• System blockages
Troubleshooting and repair:

Check the fastening screws on the

PCB and IPM radiator.

Are they Replace the outdoor

YES
fixed tightly? control PCB.

NO

Tighten the screws and apply

silicon grease.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 32 
 High
High pressure
pressure protection
protection

Are
Are the
the high
high pressure
pressure switch
switch Connect
Connect high
high pressure
pressure switch
switch and
and
and
and main
main control
control boar
boar wired
wired No
mian
mian control
control board
board
correctly?
correctly?

Yes

IsIs the
the high
high pressure
pressure
protector
protector broken?
broken?

Method:
Method: Disconnect
Disconnect the the plug.
plug.
Measure
Measure the
the resistance
resistance of of the
the
high
high pressure
pressure protector,
protector, ifif the
the No Replace
Replace high
high pressure
pressure protector
protector
protector
protector isis normal
normal the
the value
value isis
o,
o, Does
Does aa problem
problem still
still exist?
exist?

Yes

IsIs the
the outdoor
outdoor ambient
ambient
temperature
temperature isis higher
higher than
than Yes Stop
Stop the
the unit
unit
50℃?
50℃?

No

Check
Check ifif the
the outdoor
outdoor unit
unit Ensure
Ensure that
that the the outdoor
outdoor unit
unit
NO
ventilation
ventilation isis good
good ventilation
ventilation isis functioning
functioning properly
properly

Yes

Please
Please refer
refer toto the
the solution
solution of
of the
the “Fan
“Fan
IsIs the
the outdoor
outdoor fan
fan running
running No Speed
Speed isis operating
operating outside
outside of
of normal
normal
properly?
properly? range”malfunction.
range”malfunction.
Yes

IsIs the
the heat
heat exchanger
exchanger dirty?
dirty? Yes Clean
Clean the
the heat
heat exchanger
exchanger

No

Replace
Replace outdoor
outdoor main
main board.
board. IsIs
the
the problem
problem resolved?
resolved?

No

Check
Check whether
whether the the refrigerant
refrigerant
system
system isis functioning
functioning properly
properly

 Troubleshooting 33 
7.12 P4/PC 04(Inverter compressor drive error diagnosis and solution)
Description: An abnormal inverter compressor drive is detected by a special detection circuit, including communication
signal detection, voltage detection, compressor rotation speed signal detection and so on.
Recommended parts to prepare:
• Connection wires
• IPM module board
• Outdoor fan assembly
• Compressor
• Outdoor PCB
Troubleshooting and repair:

Check the wiring between the

PCB and compressor.

Ensure proper connections or replace

Is it improperly wired? YES
the wires and connectors.

NO

Check the IPM.

Is it functioning Replace the IPM board or

NO
properly? replace the outdoor PCB.

YES

Check the outdoor fan and

the outdoor unit ventilation.

Is it functioning Please refer to “Fan

NO
properly? Speed Malfunction”

YES

Check the compressor

resistance values.

Are they within

NO Replace the compressor.
acceptable parameters?

YES

Replace the outdoor PCB.

Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.

 Troubleshooting 34 
7.13 PC 03(Low pressure protection diagnosis and solution)
Description: Outdoor pressure switch cut off the system because low pressure is lower than 0.13 MPa, the LED displays
the failure code.
Recommended parts to prepare:
• Connection wires
• Outdoor PCB
• Low pressure protector
• Refrigerant
Troubleshooting and repair:

 Troubleshooting 35 
 Low
Low pressure
pressure protection
protection

Are
Are the
the low
low pressure
pressure protector
protector
and
and main
main control
control board
board wired
wired Reconnect
Reconnect the
the low
low pressure
pressure protector
protector and
and main
main
properly?
properly? No
control
control board
board

Yes

IsIs the
the low
low pressure
pressure
protector
protector broken?
broken?

Method:
Method: Disconnect
Disconnect the
the plug.
plug.
Measure
Measure the resistance of
the resistance of the
the
low
low pressure
pressure protector.
protector. IfIf the
the No Replace
Replace low
low pressure
pressure protector
protector
protector
protector isis normal
normal the
the value
value isis
o.
o. Does
Does aa problem
problem still
still exist?
exist?

Yes

IsIs the
the outdoor
outdoor ambient
ambient Yes Stop
Stop the
the unit
unit
temperature
temperature too
too low?
low?

No

IsIs the
the valve
valve core
core of
of the
the high
high Open
Open the
the valve
valve core
core of
of the
the high
high
No
pressure
pressure valve
valve fully
fully opened?
opened? pressure
pressure valve
valve

Yes

Please
Please refer
refer toto the
the solution
solution of
of the
the “Fan
“Fan
IsIs the
the indoor
indoor fan
fan running
running Speed
No Speed isis operating
operating outside
outside of
of normal
normal
properly
properly in in cooling
cooling mode?
mode? range”malfunction.
range”malfunction.

Yes

Replace
Replace outdoor
outdoor main
main board.
board. Does
Does aa
problem
problem still
still exist?
exist?

No

When
When the
the lvel
lvel of
of refrigerant
refrigerant isis not
not
sufficient,
sufficient, doe
doe the
the system
system function
function
properly
properly after
after more
more refrigerant
refrigerant isis added?
added?

No

Check
Check whether
whether the the refrigerant
refrigerant
system
system isis functioning
functioning properly.
properly.

 Troubleshooting 36 