A REPORT

ON
INTERNSHIP AT Travel smith Nepal PVT.LTD
(Marketing and Correspondance Department)

Submitted by:
Ronash Bajracharya
Semester: 7th
Exam Roll No.: 2499/17
T.U. Reg. No.:
Nepal Academy of Tourism and Hotel Management

Submitted to:
Office of the Dean
Faculty of Management
Tribhuvan University
Kathmandu

In partial fulfillment of the academic requirement for the degree of Bachelor of Travel &
Tourism Management (BTTM)

2021
 CHAPTER 1
1.1 Introduction of the Report
An internship is a position in which a student or trainee works in an organization to gain
work experience or to fulfill qualification requirements. This internship is being
completed as part of the Bachelor of Travel and Tourism Management (BTTM) program
under the supervision of experienced practitioners. It is a paid work experience that has
academic value in one's academic program. This report discusses working experience in
the travel industry and the role of travel agencies in the tourism industry.

Internships allowed us to determine what type of work we are best suited for and
comfortable with. Internships can help people gain confidence and real-world work
experience. This is why an internship is such an important part of a student's life. Doing
an internship in a real-world workplace allowed me to learn about and discover myself
from new perspectives. It also assisted me in developing my attitude and behavior when
dealing with various customers. Thus, the internship period provided me with the
opportunity to broaden my knowledge, identify my strengths and weaknesses, and shape
my future career.

1.2 Objectives of Internship Program

 For the partial fulfilment of academic requirement of BTTM degree
 To develop skills, growth and exposure.
 To gain knowledge about travel industry especially marketing department.
 To learn the applicability and difference between theoretical study and practical
work.

1.3 Methodology
1.3.1 Organization Selection
According to my course content, I had to do internship at any organization that is related
with our course. There are no fixed criteria for the selection of the organization. The
information regarding the vacancy for internship in Travel Smith Nepal was disseminated
from the college management. As per the recommendation from college I was called by
Travel Smith Nepal at Gyaneswor along with my other classmates.
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1.3.2 Placement
During the internship period, I was sent to Travel Smith Nepal at Gyaneswor . I was
placed in the Marketing department. With the placement in PHU, I got an opportunity to
learn about areas of marketing, managing and monitoring social media, producing
marketing and promotional materials, conducting customer and market research

1.3.3 Duration
They offered me internship for 6 months. I started my intern in Travel Smith Nepal at
Gyaneswor from December 2022 to May 20222. Duty was assigned on shift basis:
morning shift, day shift and night shift. General working hour was 6 hours.

1.3.4 Activities
During the 6 months of internship, I used to work in the Marketing department. The
major functions of customer Marketing department. Passenger Handling Unit are listed
below:
 Defining and managing the brand of the company, this defines the experience you want
your customers and partners to have when they interact with you.
 Producing marketing and promotional materials, marketing department creates the
materials that describe and promote your core packages and destinations, and adapting
from the change over time
 Monitoring and managing social media, creating marketing materials and posting in
social media pages such as Instagram and Facebook, as well as monitoring customer
interaction to those materials
 Conducting customer and market research, which helps to define target markets and
opportunities and helps to understand how tourism products and services are
perceived.
 CHAPTER 2
2.1 Brief Introduction of the Industry
The travel and tourism industry is one of the world's largest and fastest growing. Tourism
is an activity that civilization has engaged in in some form or another for a very long
time. However, tourism has only recently been recognized as a significant social and
economic phenomenon. Its effects are increasingly being felt, both at the individual and
societal levels.

It includes travel agencies, airlines, hotels, car rentals, cruise lines, tour operators, local
attractions, motor coach companies, railroads, and many other specialized endeavors.
Tourism is defined as travel for recreation, leisure, or business. Tourists are people who
"travel to and stay in places outside their usual environment for leisure, business, or other
purposes for no more than one consecutive year," according to the World Tourism
Organization. Tourism has evolved from a privileged few pursuits to a mass movement of
people with the "urge to discover the unknown, to explore new and strange places, to
seek change in environment, and to undergo new experiences." Tourism is associated
with travel, and tourism has a naturally human character. Tourism as a business
perspective has been developed by Thomas Cook in 1980‟s.

Travel is becoming more efficient and convenient as a result of advancements in various

tourism components such as airlines, hotels, trains, ships, cruises, and many more. The
use of skies, in particular, has grown in popularity recently. That means that the trend of
air travel is growing by the day. The advancement of aircrafts and airline services such as
onboard service, check-in service, and ticketing services with fast, dependable, safe, and
secure travel are major draws for travelers. As a result, it has become the most important
aspect of tourism and efficient travel around the world. The use of air travel has made
travel easier and smoother in terms of speed, safety, security, and trustworthiness.
A travel agency is a confidential seller/public service that presents tourism-related
services to the public on behalf of dealers such as hotels, package tours, railways, car
rentals, airlines, sea ways, and airlines. In addition to dealing with regular tourists, the
majority of agencies have a separate department dedicated to making travel arrangements
for commercial travelers, and a number of travel agencies specialize in commercial travel
only. There are also travel agencies that act as general sales agents for foreign businesses,
allowing them to open branches in regions and countries other than where their
headquarters are located.
 CHAPTER 3
3.1 Brief Introduction of the Organization
3.1.1 Location
Travel Smith Nepal’s head office is located in the Pashupati Sadak, Gyaneshwor-33,
Kathmandu, Nepal and its main base is Tribhuvan International Airport which is just
located around 2 km from Pashupatinath Temple and 200m east of city center, which is
barely 5 min walk.

3.1.2 Ownership/Legal Status

Travel Smith Nepal is Private-owned Company, which licensed travel agency in Nepal,
license no: 2608/071 issued by the Ministry of Culture Tourism & Civil Aviation. Also
members of Nepal Association of Tour and Travel Agents (NATTA) and Trekking
Agencies’ Association of Nepal (TAAN).

3.1.3 History
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3.1.4 Departments
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3.1.5 Functions
Travel smith Nepal performs different functions in order to run the company in a smooth
manner. Some of the functions of Travel Smith Nepal as mentioned are;

 Travelsmith Nepal specialize in luxury tours and trekking packages in Nepal,

Bhutan and Tibet.
 Travelsmith Nepal, guest, quality, and service go as an inseparable unit
 By providing quality service by selecting only local providers that are amicable,
trustworthy and have inside and out neighborhood information.
 Making tour packages which are custom-made or built totally to suit customer’s
requirements
 providing travellers with timetables and travel literature, compute fare costs and
make reservations, and overall help in during their travel
 Keeping product and brand knowledge up to date whilst having in-depth
knowledge of the company's brochures and destinations.
 Developing freshly graduated tourism students and help them clearly identify
their career and achieve it.
 Offering excellent customer service, dealing with complaints in a calm and
diplomatic manner.

 CHAPTER 4
4.1 Observation, Experience and Learning Outcome
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4.2 Analysis of Activities Done/Problem Solved

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 CHAPTER 5
5.1 Conclusion
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5.2 Recommendations
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5.3 Suggestions
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References
Appendices
Recommendation Letter
Sample 1
Sample 2
Sample 3
Sample 4
Sample 5
 Tribhuvan University
Faculty of Management
Office of the Dean
T.U., Kirtipur
Format of the Internship by Organizations

Name of the Student: AASTHA STHAPIT

Exam Roll No.:2144/16
College: Nepal Academy of Tourism and Hotel Management (NATHM)
Duration of Internship: From October 2019 to April 2020

Criteria for Evaluation

Please, complete this review, using the following scale:

10= Excellent 5= Average 3= Poor

S.N. Activities 10 9 8 7 6 5 4 3
1 Demonstrates required job skills and
knowledge
2 Shows full enthusiasm on work and helping
others
3 Effective use of resources including
electronic resources
4 Use of resources efficiently and effectively
5 Responds effectively to assigned
responsibilities
6 Exhibits positive attitude and behavior
7 Cooperates with colleagues and other
departments
8 Grooming
9 Regularity
10 Punctuality

Name of the Organization: ABC Travel & Tour Pvt. Ltd.

Name of the Evaluator: ………………………….………………………………….
Signature of the Evaluator: …………………………..……………………………..

Official seal: ………………………………………………………………………...