Policy On Grievance

Redressal Machinery

Tata Steel BSL Limited

Narendrapur,Meramandali, Dist. Dhenkanal

Prepared By Reviewed By Approved By

Sri Anjan Kumar Das Sri Sanjay Ku. Satapathy Sri S. S. Hota

Date of Release: 10/08/2019 Version – 1.0

 Table of Contents
Sl. No. Policy Contents Page No.
1 Objective 2
2 Scope and Commencement 2
3 Definitions 2
4 Constitutions of Committee 3
5 Qualification of the Member 3
Procedure for the functioning of the
6 4
Committee
7 Appellate Authority & procedure 4

8 Conclusion (Amendment/ Modification) 5

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 Grievance Redressal Machinery
1. Objective:

1.1 For the resolution of differences arising out of individual grievances

through the formation of Grievance Redressal Committee.

1.2 To create harmonious relation between employees and various stake

holders of Tata Steel Bsl Limited.

2. Scope and Commencement:

2.1 This is applicable to all the employees employed in Tata Steel BSL
Limited (Dhenkanal Factory). This Policy shall come in to force from the
date of its release and approval.

3. Definitions:

3.1 Appeal – Appeal means a written appeal to the employer against the
decision of Grievance Redressal Committee.

3.2 Appellate Authority – Appellate authority means the authority as

described in the para 7.1 of this policy document.

3.3 Committee – Committee means Grievance Redressal Committee formed

as per the Policy on Grievance Redressal Machinery.

3.4 Company – Company means M/s Tata Steel BSL Limited, Narendrapur,
Mermandali, Dhenkanal , Odisha.

3.5 Employer – Employer means Factory Manager (Declared Under Factories

Act) or the Head of the Unit appointed from time to time.

3.6 Grievance – Grievance means any written complaint by any employee

submitted to the committee in connection with his employment or non
employment or the terms and conditions of service or with the
conditions of labour, welfare facility or related matters.

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 3.7 Workman – As described under Industrial Disputes Act 1947 or under
factories Act 1948.
4. Constitution of Committee:

4.1 The committee shall consist of 6 members representing all cadre staff
equally. Three persons above the position / grade of Manager or shall
be nominated by the Head of the Unit and the three persons to be
represented from and among operative employee/ non executive /
below the grade of Asst. Manager shall be nominated by the Time
Officers. The same should be submitted to the Management for
inclusion in the committee under their signature. One person, each
category shall be nominated as Chairperson and Secretary. The same
shall be rotated every year between the representatives of both the
category of employee.

4.2 The committee shall be quorum for any proceeding with the presence of
minimum 3 members and one among the Chairperson or Secretary.

4.3 The list of the current members is mentioned in the Annexure ‘I’

5. Tenure of the Committee:

5.1 The tenure of the committee shall be permanent but in every 2 years 2
members shall be replaced. The tenure of the members will be 6 years
except the first 2 years. In every 2 years (from 3 rd year onwards) the
committee shall be reconstituted with 2 new members 1 from each
category and 2 persons shall be retired out as per the individual choice
and or based on committee decision. However, there shall be 1 combine
meeting/sitting for handling over and taking over the charge from the
outgoing committee member to new committee members.

5.2 In the event of any member of the committee ceases to be employed in

the establishment due to retirement, resignation, death, transfer etc. a
new member from the same category is/are to be nominated by the
respective authority.

5.3 Any member wishes to resign from the position of membership during
his employment shall submit his written resignation to the Chairman of
the committee. His acceptance shall be done in a meeting and the
vacancy to be reported to the management to facilitate fresh
nomination.
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5.4 The tenure of said member who was nominated to fill up a vacancy shall
also come to an end as per the tenure of the original member.

6. Qualification of the Member:

6.1 To be a member of the committee the employee from any of the

category mentioned above shall have worked minimum 2 years in the
organization .

7. Procedure for the Functioning of the Committee:

7.1 If employee feels dissatisfied with any matter related to his employment
or non employment or the terms of employment or with the conditions
of his labour or facilities provided by company for performing his job
should write a written complaint and submit the same to the complaint
receiving member of the committee.

7.2 After receiving the complaint by the committee, the same should be
recorded in a Complaint Register and date for hearing /enquiry etc
should be intimated to the Complainant. Mode of intimation shall be
decided by the Secretary.

7.3 The committee shall meet once in a month to review all the complaints
received during the period. During this review the committee shall
analyze the complaint and enquire into the same and accordingly
recommendation for the redressal of the grievance to be made to the
concerned person and a redressal report may be given to the
Complainant.

7.4 During the proceedings the committee shall maintain a Minutes book
and shall record all the proceedings.

7.5 The committee shall nominate the Chairperson and define the rolls of
the various members and same shall be rotated among the members
from time to time. The major rolls like receiving the complaint,
maintaining the Minutes book, follow up for the redressal of the
complaint dispatch/distribution of the redressal report etc.

7.6 The committee shall dispose of all the complaints within 30 days of
receiving the complaint and the report shall be submitted the
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 Complainant with a copy to the Head of the Unit (Factory Manager /
Occupier) and the employee / Person concerned /HOD Concerned for
the redressal of the complaint.
8. Appellate Authority & procedure:

8.1 The appellate authority for all the grievance redressal shall be the CHRO
(HR Head). A written appeal complaint against the decision of the
Grievance Redressal Committee shall be made to the Appellate
Authority within 30 days after receiving the decision of the Grievance
Redressal Committee.

8.2 The Appellate Authority shall dispose of the matter within 15days from
the date of receipt of such appeal and shall send a copy of his decision to
the workman concerned.

9. Power to Amendment/ Modification:

9.1 The Grievance Redressal Machinery Policy shall be reviewed in every 6

months by Competent Authority. Any modification, amendment and
revisions shall be made by the management at any time depending on
the need of the organization and to meet statutory requirement if any or
to make any improvement without assigning any reason for the same.

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