MANGALMAY INSTITUTE OF MANAGEMENT& TECHNOLOGY
GREATER NOIDA
Learning objective & Lesson Plan
Course: BCA Semester: I
Subject: Business Communication Paper Code: BCA-105
Name of Faculty: Ms. Poonam Singh
Learning Objective:
➢ To develop good communication skills in students.
➢ To demonstrate the ways of effective communication skills
➢ To endeavors students in the corporate world
Outcomes: After the completion of the course, the students will be able to understand about Business
Communication.
Contents
Unit – I
Means of Communication:
Meaning and Definition - Process - Functions - Objectives - Importance - Essentials of good
communication - Communication barriers, 7C’s of Communication
Unit – II
Types of Communication: Oral Communication:
Meaning, nature and scope - Principle of effective oral communication - Techniques of effective speech -
Media of oral communication (Face-to-face conversation - Teleconferences - Press Conference -
Demonstration - Radio Recording - Dictaphone - Meetings - Rumour - Demonstration and Dramatisation
- Public address system - Grapevine - Group Discussion - Oral report - Closed circuit TV). The art of
listening - Principles of good listening.
Unit– III
Written Communication:
Purpose of writing, Clarity in Writing, Principle of Effective writing, Writing Techniques, Electronic
Writing Process
Unit– IV
Business Letters & Reports:
Need and functions of business letters - Planning & layout of business letter - Kinds of business letters -
Essentials of effective correspondence, Purpose, Kind and Objective of Reports, Writing Reports.
Unit – V
Drafting of business letters:
Enquiries and replies - Placing and fulfilling orders - Complaints and follow-up Sales letters - Circular
letters Application for employment and resume
Unit – VI
Information Technology for Communication: Topics Prescribed for workshop/skill lab
Word Processor- Telex - Facsimile(Fax) - E-mail- Voice mail – Internet - Multimedia - Teleconferencing
- Mobile Phone Conversation - Video Conferencing -SMS - Telephone Answering Machine - Advantages
and limitations of these types. Group Discussion, Mock Interview, Decision Making in a Group
Text Books:
Books Recommended for Reading and Reference:
1. "Business Communication"- K.K. Sinha- Galgotia Publication Company-New Delhi
2. "Business Correspondence and Report Writing"-R.C. Sharma, Krishna Mohan- Tata McGraw-
Hill Publishing
3. "Media and Communication Management"-C.S. Rayudu- Hikalaya Publishing House, Bombay.
Mangalmay Institute of Management and Technology, Gr. Noida
Department of BCA
Lesson Plan
Academic Year (2020-21)
Sem.: I Subject Code: BCA- 105 Subject Name: Business Communication
S. Topic Lecture References
No No
1 Discussion about the Subject Syllabus and Learning outcomes 1
Unit –I
2 Means of Communication: "Business
Meaning and Definition - Process - Functions 2 Communication"-
K.K. Sinha- Galgotia
Objectives , Importance - Essentials of good communication 3
Publication Company-
New Delhi
Communication barriers, 7C’s of Communication 4
3 Discussion of University previous year question paper. 5-6
Discussion of Assignment # 1 7
Class Test - 1 8
Unit – II
4 Types of Communication: Oral Communication: "Business
Meaning, nature and scope 9 Communication"-
Principle of effective oral communication - Techniques of 10 K.K. Sinha- Galgotia
effective speech Publication Company-
Media of oral communication (Face-to-face conversation 11 New Delhi
Teleconferences - Press Conference -Demonstration - Radio 12
Recording - Dictaphone
Meetings 13
Rumour - Demonstration and Dramatisation - Public address 14
system - Grapevine
Group Discussion 15
Oral report - Closed circuit TV 16
The art of listening - Principles of good listening. 17
5 Discussion of University previous year question paper. 18-19
Discussion of Assignment # 2 20
Class Test - 2 21
Unit –III
6 Written Communication: Business
Meaning. Definition & Objectives 22 Communication"-
Purpose of writing, Clarity in Writing, 23 K.K. Sinha- Galgotia
Publication Company-
Principle of Effective writing, Writing Techniques, 24
New Delhi
Electronic Writing Process 25
7 Discussion of University previous year question paper. 27
Discussion of Assignment # 3 28
Class Test - 3 29
Unit – IV
8 Business Letters & Reports: 30 "Business
Need and functions of business letters Correspondence and
Planning & layout of business letter - 31 Report Writing"-R.C.
Sharma, Krishna
Kinds of business letters 32 Mohan- Tata
Essentials of effective correspondence, Purpose, 33 McGraw-Hill
Publishing
Kind and Objective of Reports, Writing Reports. 34
9 Discussion of University previous year question paper 35-36
Discussion of Assignment # 4 37
Class Test - 4 38
Unit – V
10 Drafting of business letters: "Business
Enquiries and replies - - - 39 Correspondence and
Placing and fulfilling orders 40 Report Writing"-R.C.
Complaints and follow-up Sales letters 41 Sharma, Krishna
Mohan- Tata
Circular letters 42 McGraw-Hill
Application for employment and resume 43 Publishing
11 Discussion of University previous year question paper. 44
Discussion of Assignment # 5 45
Class Test - 5 46
Unit- VI
12 Information Technology for Communication: Topics 47 "Media and
Prescribed for workshop/skill lab Communication
Word Processor- Telex - Facsimile(Fax) - Management"-C.S.
E-mail- Voice mail – Internet - Multimedia 48 Rayudu- Himalaya
Teleconferencing - Mobile Phone Conversation - Video 49 Publishing House,
Conferencing Bombay.
SMS - Telephone Answering Machine Advantages and 50
limitations of these types.,
Group Discussion, Mock Interview 51
Decision Making in a Group 52
13 Discussion of University previous year question paper. 53
Discussion of Assignment # 6 54
Class Test - 6 55
Annexure-1
University Questions based on Unit - (I)
Sub. Code: - BCA-105 Sub. Name- Business Communication
DEC-2017
1. What are the barriers to communication? Discuss language as a barrier to communication. 7½
2. "Communication is the life blood of business." Explain it and discuss why communication is so
important to an organization. 15
DEC-2018
1. Discuss in detail the 7C's of communication. 7½
2. "Communication is an essential part of a business." Explain this statement. 15
NOV-2019
1. How does noise disturb the communication process? 3
2. “In an effective communication, conciseness and completeness are as important courtesy and
clarity” Discuss. 7.5
3. How self-development contribute to effective communication? 3
DEC-2020
1. What is meant by mechanical barrier in communication? 3
2. What are the principles of effective communication? 7.5
3. “Communication is as essential as anything because nothing can be achieved without it.”
Elucidate the statement unlinking the importance of communication with special reference to
business. 15
4. Elaborate the seven Cs of communication required to make it effective. 15
University Questions based on Unit - (II)
Sub. Code: - BCA-105 Sub. Name- Business Communication
DEC-2017
1. State the media of oral communication. 3
2. What is listening? Explain in detail, barriers to listening. 7½
3. Draft notice of meeting calling for Annual General Meeting to the Mumbai Manager of Association.
. 7½
4. What do you mean by effective listening? Describe in brief the main principles of effective litening.
15
5. Write short notes on any of two: 15
(a) Communication Models and Approaches
( b) Language skills and choice of words
(c) Verbal and Non-verbal communication
DEC-2018
1. How can the 'grapevine' help in raising the morale of the workers? 3
2. How can oral communication be made effective? 7½
3. What precautions would be taken while preparing an Oral report? 7½
4. What do you understand by oral presentation? Discuss the factors affecting the oral presentation. 15
NOV-2019
1. “Kinesics plays an important role in communication.” Discuss this statement. 7.5
2. What is meant by Oral Communication? What principles should be followed to make oral
communication effective?
DEC-2020
1. What is empathetic listening? How it is different from critical listening? 3
2. State the difference between grapevine and rumour. 3
3. Write short note on: Lateral and Diagonal communication. 7.5
University Questions based on Unit - (III)
Sub. Code: - BCA-105 Sub. Name- Business Communication
DEC-2017
1. What are the causing for liking written communication? 3
DEC-2018
No question has been asked from Unit III in 2018.
NOV-2019
No question has been asked from Unit III in 2019.
DEC-2020
No question has been asked from Unit III in 2020.
University Questions based on Unit - (IV)
Sub. Code: - BCA-105 Sub. Name- Business Communication
DEC-2017
1. State the important part of a business letter. 3
DEC-2018
1. What do you mean by good news letters? 3
2. Define the term "enclosure"? 3
3. Suggest the five steps which are used to write a good report.
4. Give the differences between official letters and business letters. 7½
5. What do you understand by "good news letter"? Give a specimen of good news letter. 15
NOV-2019
1. Differentiate between good and bad business letters? 3
2. Discuss qualities of good report writing. 3
DEC-2020
1. What are the precautions the company Secretary should take while writing letter to the
company. 3
2. Write a short note on: Guidelines for writing a press report. 7.5
3. Distinguish between formal and informal reports. What do you think are the salient features of
a good formal report? 15
4.
University Questions based on Unit - (V)
Sub. Code: - BCA-105 Sub. Name- Business Communication
DEC-2017
1. What is a circular? Explain the need for it. 3
DEC-2018
1. Write short note on the following: 15
(a) Office orders (b) Office circulars (c) Office memorandums
NOV-2019
1. Prepare a specimen of Chairman’s speech of a company. 7.5
DEC-2020
1. Draft a letter cancelling your order placed some days earlier. Give reasons for the cancellation.
7.5
2. Draft a suitable reply to a customer who has complained about the poor quality of the goods sent
by you. 7.5
University Questions based on Unit - (VI)
Sub. Code: - BCA-105 Sub. Name- Business Communication
DEC-2017
1. What is Teleconferencing? State the advantages of teleconferencing. 3
2. Discuss in detail any two types of interviews. 7½
6. What do you mean by an interview? What are the objectives of interview? Explain various
steps involved in conducting an Interview. 15
DEC-2018
1. What is teleprinter? 3
2. Discuss in detail any two types of interviews. 7½
NOV-2019
1. What is E-commerce? Explain C to B (Consumer to Business). 3
DEC-2020
1. List out any five advantages of Video Conferencing. 3
2. Write a short note on : Pros & Cons of Facsimile system (FAX) 7.5
3. Discuss the cost effectiveness of various communication devices. 7.5
4. What do you mean by websites? Also state its usefulness in business. 7.5
