BOT: 👋 Hello!
BOT: I'm Gigi, the GCash Virtual Assistant 🙂
BOT: By using this service, I consent to provide my personal data in accordance to
the GCash Privacy Policy and applicable Philippine privacy laws.
BOT: Do you agree?
USER: Selected: I agree, let's go!
BOT: Great! Let's get started. 😃
BOT: May I ask for your GCash-registered full name?
USER: Go to menu
BOT: Unfortunately, you are not allowed to skip this part.
USER: Let's start again.
BOT: Great! Let's get started. 😃
BOT: May I ask for your GCash-registered full name?
USER: Ariane M Sacopon
BOT: I will also need your GCash-registered mobile number. 📱
Ensure to follow this format 👉 "09XXXXXXXXX"
USER: 09066667005
BOT: One last thing, what is your GCash-registered email? 📧
Ensure to follow this format 👉 "abc@xxxxx.com"
USER: arianesacopon@gmail.com
BOT: Feel free to ask me a question!
BOT: Or you can choose one of the options below to start 👇
USER: How can I log in?
BOT: How can I help you with login?
USER: Biometrics
BOT: Follow these steps to enable your Biometrics Login 👇
BOT: 1️⃣ Check your device settings and ensure that your biometrics are enabled.
BOT: 2️⃣ Log in to your GCash account, then tap the "Profile" button.
BOT: 3️⃣ Tap "Settings" from the sidebar menu.
BOT: 4️⃣ Tap "Biometrics Login"
USER: Continue
BOT: 5️⃣ Toggle "Enable Biometrics".
BOT: 6️⃣ Enter the 6-digit Authentication Code sent to your GCash-registered mobile
number, then tap "Submit".
BOT: 7️⃣ Biometrics Login enabled!
✅ Log out and back in using your biometrics.
BOT: https://help.gcash.com/hc/en-us/articles/900005866343-How-can-I-enable-my-
Biometrics-Login-
USER: Main Menu
BOT: You can ask me another question! Or here are some more things I can help with:
USER: Help me verify my account
BOT: How can I help you with verification?
USER: Selected: How to get verified?
BOT: madali lang maging GCash Verified!
BOT: Just Follow these simple steps:
BOT: 1. On your GCash App, go to Profile, tap Verify Now, then tap Get Verified.
BOT: 2. Mag-prepare ng valid government-issued ID. Make sure valid at hindi ito
photocopy.
BOT: 3. Be selfie-ready. Dapat malinaw at walang harang ang mukha.
BOT: 4. Fill out the form. Dapat match ito sa information sa ID.
BOT: 5. Click submit & you're done!
BOT: To know more about how to get fully verified, please click here:
https://help.gcash.com/hc/en-us/articles/360017722393-How-do-I-get-Fully-Verified-
BOT: Do you have more concerns?
USER: Go to menu
BOT: Copy!
USER: Main Menu
BOT: You can ask me another question! Or here are some more things I can help with:
BOT: 👋 Hello!
BOT: I'm Gigi, the GCash Virtual Assistant 🙂
BOT: By using this service, I consent to provide my personal data in accordance to
the GCash Privacy Policy and applicable Philippine privacy laws.
BOT: Do you agree?
USER: Selected: I agree, let's go!
BOT: Great! Let's get started. 😃
BOT: May I ask for your GCash-registered full name?
USER: Ariane M Sacopon
BOT: I will also need your GCash-registered mobile number. 📱
Ensure to follow this format 👉 "09XXXXXXXXX"
USER: 09066667005
BOT: One last thing, what is your GCash-registered email? 📧
Ensure to follow this format 👉 "abc@xxxxx.com"
USER: arianesacopon@gmail.com
BOT: Feel free to ask me a question!
BOT: Or you can choose one of the options below to start 👇
USER: Go to menu
BOT: Got it!
USER: Main Menu
BOT: You can ask me another question! Or here are some more things I can help with:
USER: I want to check my ticket status
BOT: I can help you with that. Can I have your ticket number, please?
USER: Go to menu
BOT: Okay!
USER: Main Menu
BOT: You can ask me another question! Or here are some more things I can help with:
