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Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
BAGUIO SMART CITY PROJECT
1 Project Background
The objective of this project is to consolidate all city operations in one site in order to make
quick and sound decisions and responses, as well as provide a better quality of service to
residents and tourists. Having safety and security solutions in place would enable Baguio City to
monitor activity and movement in high traffic areas. Baguio City plans to procure a Smart City
Platform that shall provide automated and secure data sharing across City infrastructures,
solutions, and applications. The Platform is intended to be the single pane for all Smart City
services, such as traffic management, safety and security, lighting, waste management, and
other services. The project shall include command center integration, CCTV, Video Analytics,
and other integrations, such as Environment, GIS, Crime Analytics, and other databases.
Baguio City intends to implement a gamut of smart solutions in line with the local requirements specific
to the City. The list of components is tabulated as follows
Component Project Requirement
CCTV Surveillance System CCTV surveillance system for proactive monitoring of
including Automatic Traffic strategic areas and infrastructure.
Counter and Classifier (ATCC) Automatic Traffic Counters and Classifiers (ATCC) for
and Automatic Number Plate monitoring flow and type of traffic at all entry/exit points.
Recognition (ANPR) Automatic Number Plate Recognition (ANPR) cameras to
monitor the number plates of vehicles.
Variable Message Displays (VMD) to display important city
information to citizens via digital screens.
Environmental Sensors Implementation of environmental sensors at strategic locations in
Baguio City for monitoring of various parameters such as
temperature, humidity, wind speed, rainfall, and pollutants.
GIS Integration of existing QGIS map layers with Smart City platform.
Unified Communication Communication Platform should streamline communications and
enhances productivity with integrated presence, Chat, voice and video,
desktop sharing, UHF/ VHF Communication, and conferencing
capabilities.
The System is capable of integrating different communication channels
with smart city platform like UHF/ VHF, VoIP and PSTN or mobile
network.
The system should have capabilities of achieving collaboration
between any users of control room.
The system should have capabilities enabling HD Video meetings
between Smart City Team and other departments like Fire, Ambulance,
Police, Traffic, etc.
City’s Integrated Operations City infrastructure and systems deployed as part of Baguio City –
Centre (CIOC) Phase-1 (CCTV, Video analytics, Environment, Unified Communications
& GIS) will be integrated at CIOC for central
monitoring, control, and integrated operations.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
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Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
2 Scope of Work
The key objectives of the Baguio Smart City project will be met through the implementation of the
various systems and sub-systems that will be part of the project. The project is envisaged to provide the
following benefits.
• Safe and secure city environment
• Ease of monitoring and administration of city utilities
• Single pane of view for all city sub-systems
• Decision support system backed by analytics for incident and emergency response
• Efficient use of city resources by monitoring usage of resources
• Future initiatives for development of city based on information generated from the smart city
systems
At the heart of the entire Smart City system will be the CIOC wherein inputs from all field-level
subsystems and sensors will be received and made available on a single platform for access to various
city departments and officials.
The CIOC will thus provide a single source of information for all city related information comprising of
surveillance feeds, city environment conditions, and other modules. An overview of the business
contexts for the Baguio Smart City project is depicted below. The central data center will be responsible
for providing hosting services for the CIOC application and supporting systems.
3 Smart City Platform
As cities strive to become more responsive to citizen needs, they turn to the flexibility of IP networks to
deliver converged voice, video, and data services. Cities are seeing a shift in market demands from a
reactive management approach to a proactive monitoring and management solution. Smart City
Platform typically gather data and video feeds from across the globe and these multiple data sources
traditionally result in a number of monitoring areas and display screens.
As such, there is a growing requirement to provide a customized and integrated, single pane-of-glass
view for these multiple data sources. The Smart City Platform enables the monitoring and control of
dynamic activities involving high resolution image processing, real-time video feeds, data integration,
and various data and alert signals. To build the infrastructure, city intends to have a Common Operation
Center or Smart City Platform or Command & Control Center that shall provide an integrated view of the
city. The primary focus for this operation center would be to serve as a decision support engine for city
administrator in day-to-day operational situations.
This Smart City Platform will leverage information provided by various departments, integrate them with
operation center, gathered the data & intelligence from other elements of operation center and then
will provide a comprehensive response mechanism to the day-to-day challenges across the city. This
Smart City Platform shall be fully integrated, web-based solution that provides seamless incident –
response management, collaboration, and geo-spatial display.
Smart City Platform is the ‘nerve center’ of the city that assists in enhancing efficiencies of city
operations and management. It provides a holistic view of all city operations allowing monitoring,
control, and automation of various functionalities at an individual system level along with enabling
cross-system analytics.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
ss
Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
Some of the key benefits of Smart City Platform includes:
• It enables cross-system and cross-agency coordination to monitor, operate and manage the city
in an integrated manner.
• It enables different agencies and departments of a city to monitor and utilize information of
other departments for delivering services in an integrated and more efficient manner.
• It normalizes the data coming from different devices of various OEMs and supports integration
with multiple vendors.
• All systems being provided in the city are integrated at the Smart City Platform thus enabling a
single pane visibility of all city systems that were otherwise in silos
• The Smart City Platform enables various visualization and analytics of city operations to improve
decision making. These analytics are achieved via cross-system integration of various systems
and as per the standard operating procedure implemented. Analytics include both prescriptive
and predictive analytics.
• Smart City Platform provides reporting capabilities for city administrators to keep record of city
operations.
• The Smart City Platform deployed at Command-and-Control Center is the integration point at
which data from across the city converges for processing. This allows all information to be
managed within the same network, eliminating many communication problems that are faced
by working in siloes.
The key objective of most cities is to facilitate a safe, strong, healthy, and progressive environment both
socially and economically. The Smart City platform keeps city officials informed, prevents issues, and
helps manage a spectrum of events, including the following events that occur in the city:
• Minor events, such as a broken water line that affects an area of the city
• Critical events, such as a major winter storm forecast for a foot of snow for the city
The Smart City Platform helps ensure that the best possible response to events is executed by analyzing
all the information that is pertinent to an event and determining the impact to the city. Some events,
depending on size or impact, can affect multiple domains. The Smart City Platform aids in significantly
reducing the impact of events on the city and city domains.
The following figure (indicative diagram) gives a very high-level view of the scale of impact a Smart City
Platform creates. The figure illustrates how the Smart City Platform cuts across city departments,
various domains, and the impact it creates across all aspects of the city with citizen at the center.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
ss
Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
Smart City Platform Across All Segments
The Smart City Platform provides the following vital functions:
Multi-Domain Collaboration
Many cities lack operational collaboration between domains. A Smart City platform facilitates
operational collaboration by enabling more effective use of services. For example, the water
department plans to work on a city street in June, while in July, the utilities team plans to replace a gas
line in the same location. The two groups can coordinate this effort to save time and money.
The Smart City Platform can collect and cross-correlate activities by location and identify potential
opportunities for collaboration. When a conflict or opportunity for collaboration is identified, the
situation can be flagged in the Smart City Platform so that the city operator can track it to resolution.
Incident and Crisis Management
Incidents in a city can require multiple domains to respond to an event, make decisions, take actions,
and deploy resources. City officials and incident managers require the right information and analysis to
make these decisions.
Incident and crisis management monitors and directs the use of city resources and assets in response to
events by their priority. The ability to analyze and make decisions quickly is critical to incident and crisis
management teams, making them proactive in prevention, protection, response, and recovery efforts.
Also, storing and sharing this event information provides the historical data necessary to develop
insights, identify incident patterns, and understand how best to deal with them in the future.
By using the analytic capabilities on pertinent data, the Smart City Platform can help support incident
management. An important objective of incident management is to reduce the impact of an event on
the city. This objective is accomplished by marshalling the most effective response possible through
provisioning of the appropriate resources. To be effective, incident management requires a city-wide
view of the incident, related information, and event details. Timely dispatching of resources and a
proactive coordination across city domains by all the responder organizations are vital to preventing an
escalation of the incident into a crisis.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
ss
Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
The Smart City Platform acts as the focal point of the city response effort. The Smart City Platform can
invoke standard operating procedures by calling upon city officials and other resources to respond.
More specifically, it becomes a clearinghouse for information needed by city officials and citizens.
City Policies and Rule Sets
City policies are a set of guiding principles or regulations that can be formulated and enforced by using
procedures or protocols. City policies enhance and improve the overall well-being of the citizens.
Rules form the basis for decision logic within applications and systems. Rule sets help in the
management and automation of procedures or protocols, providing a consistent approach to city
operations:
• Rules can be adapted to fit city requirements in real time.
• Rules are used in the analysis and decision-making phases.
• Rules automate the collective best practices and expertise of a city.
Creating cross-system rule sets requires deep analysis and participation from the various stakeholders.
All solutions must communicate and execute the rules and associated workflows, considering the
physical infrastructure, language, and other local issues.
Optimization of Services and Responses
An additional layer of optimization can be added to the incident management and
collaboration functions. By embedding advanced analytics into the system, city
domains can optimize their response to issues or events and identify maintenance
issues before a failure occurs. Optimization can be applied to coordination of daily
events, driving more effective and efficient actions.
Advanced Decision Making and Learning from Events
City data from various sources can produce meaningful and actionable information
for city officials. Advanced simulation, predictive analytic tools, and visual techniques
applied to data can give insight into current and future city conditions. Through
simulation, city operations can run test scenarios to better understand the results of
possible decisions before actions are taken. Equally, the Smart City Platform enables
the playback of events and decisions to help understand how to deal with similar
situations in the future. This higher level of insight can be incorporated into city
policies for continuous performance improvement, providing the city the mechanism
to learn from decisions and experience.
Preventing Minor Issues from Becoming More Serious Events
The Smart City Platform continuously monitors city data and events, alerting city
officials when issues or events might pose a problem. The ability to identify and
monitor issues and relate them to past situations can alert city officials when
attention or preventive actions are required.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
Connecting with City and City Domain Applications and Infrastructure
Integration of the Smart City Platform so that it can communicate with city
applications and systems produces a more holistic view of the city and city domains.
Common Operational View of Current City Conditions
This function provides real-time and historical views into city events and daily city
operations. KPIs can be viewed in real-time and associated with historical data. With
visualization tools, including geospatial technology, city officials can create a
comprehensive operational view of the city. They can also examine high-level data,
KPIs, and events in greater detail.
Facilitating Real-Time Collaboration
Managing Critical Situation is a complex activity, with numerous departments in
charge of a wide range of essential functions, as illustrated by the wide range of Core
and Supporting Agencies responsible in the city stakeholder plan. Collaboration across
those groups is critical for addressing crisis, successfully completing projects, and
enhancing the efficiency of daily operations.
Smart City Platform offers a centralized, real-time collaborative environment for
planning, organizing, monitoring, and sharing information across departments and
agencies. It processes data feeds and event information from individual departments
and presents that information to provide a common operating picture to be shared
throughout the city. In the event of a large-scale emergency, a first responder using a
deployed terminal at the site, can assess the situation and send a report to the
operations room via a web-based portal while simultaneously learning that more
rescue personnel are on the way. Meanwhile, agency representatives can view report
details together, begin communicating instantly and start developing a recovery plan
from the selection of pre-prepared SOPs available to Commanders. The Smart City
Platform collaboration capabilities accelerate resolution of problems, reduce the
impact of crises, and minimize the resources needed to deliver effectively and
efficiently.
On an ongoing basis, the Smart City Platform can help enhance the efficiency of
process management, allowing managers to link event planning to predefined
business processes. Commanders and Operations Executives can choose to have
processes set in motion automatically or manually when a planned or unplanned
event occurs. Integration with the collaboration environment helps ensure that team
members can work together efficiently for response and recovery.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
Measuring Performances
Smart City Platform for Smart Cities offers near-real-time KPIs to help managers
monitor and optimize the performance of services, personnel, programs, and other
resources. The solution helps transform data collected from sensors located across
city enterprise, historical databases, existing applications, and other sources to gain
actionable insights.
Commanders and Operations Executive can measure metrics against the historical
benchmarks to gain insight into comparative performance, and if needed publish
metrics, demonstrating to citizens the progress being made.
Managing Assets
To maintain the infrastructure, facilitate resource planning and ensure resources are
ready for emergencies, operational users need ways to monitor a wide range of
assets both those assigned to city from supporting agencies, and city organic assets
directly under the command.
The Smart City Platform integrates resource and asset management capabilities to
help operations staffs in the city make sure that assets are available, well maintained,
and ready for use. Smart City Platform portals enable managers to quickly assess the
status of assets and their impact on particular services. A mapping function provides a
means of locating key assets rapidly and with effective asset management, the
SMART CITY operations staff will know the resources available in critical situations.
The following figure illustrates the illustrative functional architecture of a Smart City
Platform or Command and Control Centre for a Smart City.
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
Republic of the Philippines
CITY MAYOR’S OFFICE
City Hall, Baguio City
ACRONYMS
Acronym Full Form
AMC Annual Maintenance Contract
ANPR Automatic Number Plate Recognition
ATCS Adaptive Traffic Control System
BOM Bill of Material
CCTV Closed Circuit Television
COTS Commercial Off-The-Shelf
CSP Cloud Service Provider
DC Data Center
DMS Document Management System
DRC Disaster Recovery Center
ECB Emergency Call Box
GIS Geographical Information System
GPS Global Positioning System
GSM Global System for Mobile Communication
ICCC Integrated Command and Control Center
ICT Information and Communication Technology
IP Internet Protocol
IPF Information Processing Facility
ISO International Organization for Standardization
ISWM Integrated Solid Waste Management
IT Information Technology
ITMS Intelligent Traffic Management System
MIS Management Information System
MSI Master System Integrator
OEM Original Equipment Manufacture
OFC Optical Fiber Cable
PA Public Address
PTZ Pan Tilt Zoom
RFP Request for Proposal
RACI Responsible, Accountable, Confirm, Inform
RLVD Red Light Violation Detection
SLA Service Level Agreement
SOP Standard Operating Procedures
SVD Speed Violation Detection
UAT User Acceptance Testing
UPS Uninterrupted Power Supply
VM Virtual Machine
VMS Video Management System
VaMS Variable Message Sign
Telephone No: 442-3939 I website: http://www.baguio.gov.ph
