X ID 8300 Retransfer Printer

Instruction Manual

LST1007-001B
Contents

Before Use
About this Manual ................................................................ 3
Precautions .......................................................................... 3
Disclaimer ............................................................................ 7
Name and Functions of Parts .............................................. 7
Specifications ..................................................................... 10
Accessories/Products Sold Separately .............................. 10
Options .............................................................................. 11

Operating the Printer

Printing a Card ................................................................... 12
Operation Panel ................................................................. 13
Setting Mode ...................................................................... 15
Sequence of Setting Modes ........................................... 17
Factory Settings ............................................................. 19
Security Lock ..................................................................... 20
Setting Using the Operation Panel .................................... 20

Replacement
Cards ................................................................................. 29
Ink Ribbon .......................................................................... 30
Retransfer Film .................................................................. 31

Maintenance
Servicing of Parts ............................................................... 33
Servicing Based on Print Output ........................................ 41

Troubleshooting
When an Error Message is Displayed ............................... 42
Cards ................................................................................. 44
Ink Ribbon .......................................................................... 52
Retransfer Film .................................................................. 54
Unable to Produce Desired Printing Results ..................... 55
Printer not Operating as Desired ....................................... 56

Setup
Installation and Connection ............................................... 57
Printing Media .................................................................... 58
Printer and Computer Connection ..................................... 62

2
 Before Use

About this Manual Precautions

Contents of this Manual Safety Precautions

v The copyright of this manual belongs to our company. Reprint and v Please read through all the following items before using the
duplicate of this manual in part or full without the prior consent of our printer.
company is strictly prohibited.
v Product names of other companies described in the manual are the Graphical Symbols
trademarks or registered trademarks of the respective companies.
Symbols such as ™, W and Q are omitted in this manual. v A number of graphical symbols are used in this manual as well as on
the printer. They are intended to ensure the safe use of this product,
Designs, specifications, or other details described in this manual
protect users against safety hazards, as well as prevent damage of
v

may be modified for improvement without prior notice.

property. Make sure that you read through this manual after gaining
v Microsoft and Windows are either registered trademarks or a proper understanding of the symbols’ meaning.
trademarks of Microsoft Corporation in the United States and/or
other countries. MicrosoftW WindowsW 7 operating system,
MicrosoftW Windows Vista™ operating system, MicrosoftW
WindowsW XP operating system and MicrosoftW WindowsW 2000
operating system are represented as Windows 7, Windows Vista,
Windows XP and Windows 2000 respectively in this manual.
v Microsoft product screen shot(s) reprinted with permission from
Microsoft Corporation.
v This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com).
This product includes software written by Tim Hudson

.
(tjh@cryptsoft.com).

3
Before Use

Warnings

.
.
.
4
 Before Use

Caution
.
.
5
Before Use

Precautions During Use Precautions on Retransfer Film/Ink Ribbon

v Please read through all the following items before using the printer. v Put on the supplied gloves when handling the retransfer film/ink
ribbon. Direct contact of your hand with the printing surface may
result in printing errors.
Printer Installation
When retransfer film/ink ribbon is dismantled
When the printer is not in use, it is recommended that you turn off
m
v

the power, and use a cover that is large enough to cover up the
v Winding misalignment may occur. If an improperly wound
entire printer unit. retransfer film/ink ribbon is loaded, printing failure or error may
occur.
v Do not place the printer unit in the following locations. Doing so may
have adverse effects on the printer. m When loading the retransfer film/ink ribbon
v Carpeted room.
v Use your hands to adjust the media at the supply and take-up
sides so that they are parallel to each other.
Places with a busy flow of people.
When doing so, make sure you do not touch the printing surface.
v

v Places where paper (corrugated boards, etc.) is handled or stored.

v Refer to the label adhered to the cassette for alignment of the
v Places near photocopiers.
image position. Printing errors may occur if the position is not
v Places exposed to direct sunlight or near a heating equipment properly aligned.
(such as a stove).
v Inclined or unstable surfaces.

v Places exposed directly to cold air, such as near an air-conditioner

outlet, or places subject to high temperatures.

v When installing the printer, ensure there is sufficient space around

the printer. (Install the printer by allowing a clearance of at least 20

cm between its sides and surrounding walls. Allow a clearance of at
least 10 cm between the rear of the printer and the wall.)
v When installing or moving the printer, hold the bottom (handle) of the printer

.
with one hand on each side to avoid jamming your hands or fingers.
m Canceling the transport mode Precautions on Cards
v While in the transport mode during installation, the retransfer film v Put on the supplied gloves when handling the cards. Direct contact
cannot be loaded. If the printer is turned on without loading the of your hand with the printing surface of the card may result in
retransfer film, a [Film Search] message appears and the transport printing errors.
mode is canceled. m Handling and storage of cards after printing
m During transport or moving of the printer Avoid storing cards at places that are exposed to direct sunlight or
v Make sure to set to the transport mode. subject to high temperature and humidity.
"Transport Mode Setting" (A page 27) Discoloration or fading may occur if a card comes into contact with
the following chemicals or stationery.
v Organic solvents, including alcohol, film cleaner, and diazo copies.
Precautions on Retransfer Film/Ink Ribbon/Card v Files, document cases, pass holders, or erasers made of flexible

m Handling instructions polyvinyl chloride.

Pay careful attention of the following when handling a printing media v Hair wax or cosmetic products.
(retransfer film or ink ribbon) or card.
v Using a deformed or scratched card may cause card feed errors.
m Card types
Thin cards and certain card materials may not be suitable for printing
v Touching the printing surface of the printing media or card directly
using this printer. For details on the card material to use and other
with your hand may cause the print to turn out uneven. specifications, please consult our authorized dealers in advance.
v Foreign particles attached to the printed areas may result in printing

voids. Install the printing media or card in a clean environment. Cautions:

v Use of electrically-charged printing media or cards may cause
v If the card thickness is not properly adjusted, printing error or
printer malfunction may occur.
printing errors. Do not allow static to occur, such as due to cards
rubbing against each other. "Adjusting card thickness" (A page 61)
v When replacing or replenishing a printing media or card that is stored m When a card is jammed inside the printer
under a low temperature, use after leaving the media or card in the Cards may not be discharged correctly such as when the retransfer
operating ambient temperature of the printer for at least one hour. setting for the card is inappropriate.
Otherwise, condensation may occur, causing printing errors or Stop using and remove the jammed cards immediately. Otherwise,
malfunction of the printer. you may have problems removing the cards, and fire or electric
m Storage instructions shock may also occur as a result.
v When a card is jammed, remove it according to the procedure
v The storage conditions of the printing media (retransfer film or ink
ribbon) and card have a significant effect on the printing quality. described in the Instruction Manual.
v If the card cannot be removed, do not try to do so forcibly. Consult
Store the printing media or card in one of the following locations.
our authorized dealers or the servicing personnel.
m Storage environment
v Temperature: 5 °C to 25 °C
v Relative humidity: 40 % to 60 %
m Storage location
Do not store the printing media or card in the following locations.
Doing so may cause the media or card to deteriorate.
v Places exposed to direct sunlight.

v Places with a high temperature and humidity.

v Places near organic solvents or diazo copiers.

m Storage period
v Use the printing media (retransfer film or ink ribbon) within half a
year after purchase. For details on the cards, please consult our
authorized dealers.

6
 Before Use

Disclaimer Name and Functions of Parts

Internal Mechanism Diagram

.
A Card feeder unit
v This is the roller for feeding cards.

B Bend remedy unit (optional)

v Corrects bending of the card after retransfer.

C Retransfer heating roller

v Transfers images printed on the retransfer film to the card.

D Non-contact IC encoder (optional)

v Writes data to a non-contact IC card.

E Contact section of contact IC encoder (optional)

v Writes data to a contact IC card.

F Magnetic encoder (optional)

v Writes data to a magnetic stripe card.

G Card turn over unit (double-sided printer only)

v Inverts the card.

H Cleaning roller
v Removes dust or dirt attached to the card.

I Card hopper
v For loading cards.

J Retransfer film (take-up side)

v For attaching the take-up side of the retransfer film.

K Retransfer film (supply side)

v For attaching the unused side of the retransfer film.

L Ink ribbon (take-up side)

v For attaching the take-up side of the ink ribbon.

M Thermal head
.
v Prints images on the retransfer film.

N Ink ribbon (supply side)

v For attaching the unused side of the ink ribbon.

O NG card outlet
v Discharges NG cards, such as during card jams.

P Card load roller

v Roller for loading cards.

7
Before Use

Front Right

.
A NG card outlet
v If a card is left inside the printer when the power is turned on or
.
A Operation buttons reset, the card will be automatically discharged.
v For selecting and confirming information on the operation panel. v Cards in the printer are discharged when an error occurs in the

B Operation panel magnetic stripe card or IC card.

v Displays the settings, operating status, and error messages. B Air suction fan opening
v Air inlet of the internal cooling fan.
C Sliding knob
v Opens/closes the printer door. C Handle
v Slide it upward, and pull toward you to open the printer door. v Hold this area when moving the printer.

D Card hopper D Filter cover

v For loading cards. v Cover of the fan filter.

E Printer door E Security slot

F Power switch v An anti-theft device that supports Kensington locks can be

v Turns the power On/Off. installed.

Rear Left
.
A Card outlet
v Outlet for discharging the cards.
.
A USB cable connection terminal B Card stacker (supplied) attachment slot
v For connecting a USB 2.0 interface cable. v For installing the supplied card stacker.

B LAN cable connection terminal C Infrared window

v For connecting a LAN cable. v Sends or receives data via infrared communication by connecting

with an external unit.

C Cable clamp
v For securing the supplied USB cable.
D Handle
v Hold this area when moving the printer.
"Connection" (A page 62)
D AC inlet
v For connecting the power cord.

8
 Before Use

When Printer Door is Open Retransfer Film Cassette

.
A Card feed roller shaft
v When a card jam occurs, attach a jog dial to turn the card feed

roller.

.
B Card turn over unit shaft A Bobbin holder (black)
v When a card jam occurs, attach a jog dial to turn the card turn v For securing the take-up side of the retransfer film.

over unit. B Guide shaft

C Cleaning unit v Provides guide to the position for installing the cassette.

v Removes dust or dirt attached to the card.

C Shafts
D Cleaning roller shaft v For installing the retransfer film.

v When a card jam occurs, attach a jog dial to turn the cleaning
D Bobbin holder (green)
roller. v For securing the unused side of the retransfer film.
E Ink ribbon cassette
v For installing the ink ribbon.

F Jog dials
v For removing jammed cards by turning it after it is detached from

the printer unit and attached to the shaft.

G Retransfer film cassette
v For installing the retransfer film.

H Cassette buttons
v Press these buttons in order to pull out the ink ribbon cassette or

retransfer film cassette.

Ink Ribbon Cassette

.
A Guide shaft
v Provides guide to the position for installing the cassette.

B Shafts
v For installing the ink ribbon.

C Bobbin holder (black)

v For securing the take-up side of the ink ribbon.

D Bobbin holder (yellow)

v For securing the unused side of the ink ribbon.

9
Before Use

Specifications Accessories/Products Sold Separately

Main Specifications Accessories

Item Description Please check to ensure that the printer accessories are in place
when unpacking the product package.
Recording Dye sublimation retransfer v CD-ROM x 1
system v Getting started guide x 1

Paper feed mode Automatic v “READ ME FIRST”(LST1013) x 1

v Power Cord (2 m) x 2
Recording 300 dpi
v Cleaning Card x 1
density
v Card Stacker x 1
Reproduction 256 levels each for Y, M and C v USB 2.0 Cable (2 m) x 1
gradation 2 levels for Resin K
v Gloves x 1

Interface USB2.0(Hi-speed/Full Speed) v Tweezers x 1

Ethernet(100BASE-TX/10BASE-T)

Operating Temperature: 15 °C to 30 °C Products Sold Separately

environment (When peel-off ink, UV ink is used: 17 °C to 28 °C) To purchase these items, please consult our authorized dealers.
conditions Humidity: 35 % to 70 % No condensation Use the retransfer film or ink ribbon within half a year after purchase.
(When peel-off ink, UV ink is used: 35 % to 60 %)
v Ink Ribbon (YMCK), 1,000 frames/roll (Model: DIC10216)

Storage <Printer unit> v Ink Ribbon (YMCKK), 750 frames/roll (Model: DIC10217)

environment Temperature: -15 °C to 55 °C v Ink Ribbon (YMCK-PO), 750 frames/roll (Model: DIC10218)
conditions Humidity: 20 % to 80 % v Ink Ribbon (YMCK-UV), 750 frames/roll (Model: DIC10313)
<Printing media (retransfer film or ink ribbon) /
v ART Retransfer Film, 1,000 frames/roll (Model: DIC10319)
card>
Temperature: 5 °C to 25 °C v Cleaning Kit (Model: DIK10044)

Humidity: 40 % to 60 % Set incl. 10 print head cleaning swabs, 10 cleaning tissues for
rollers and 10 special cleaning cards
Power supply AC 100 V - 120 V, 50 Hz/60 Hz v Magnetic Stripe Encoder Head Cleaning Cards (Model: DIC10311)
AC 220 V - 240 V, 50 Hz/60 Hz
Box of 10 cards
Current 3.5 A (100 V system)
consumption 1.6 A (200 V system)

Power 310 W (maximum power when all options are

consumption installed)

Mass approx. 14.4 kg (single-sided printer, excluding

optional built-in items)

Dimensions 343 mm x 411 mm x 322 mm (W x H x D)

Outline Dimensional Drawing

.
*The specifications and appearance of this product may be modified
for improvement without prior notice.

10
 Before Use

Options

Options
v Bend remedy unit
Device for correcting card bend after printing.
v Magnetic encoder
Device for writing data to a magnetic stripe card.
It can only be installed on a double-sided printer.
v Contact IC encoder
Device for writing data to a contact IC card.
v Non-contact IC encoder
Device for writing data to a non-contact IC card.

11
Operating the Printer

4 After ensuring that a [Ready] message appears on the LCD panel of

Printing a Card the printer, start printing

Cautions:
v If you see an [Initializing..] or [Preheating..] message on the LCD
panel of the printer, this means the printer is not ready yet. Printing
cannot be performed until a [Ready] massage appears.
v Printing the card on the side with the magnetic stripe may cause
printing errors or damage to the card’s functions. If you want to do
so, please consult our authorized dealers in advance.
v For printing using application software prepared by the user, refer to
the instruction manual of the corresponding application.

1 Turn on the power

.
.
2 Check to ensure that cards are inserted into the card hopper
.
3 Open the application’s print settings screen, and select this printer in
[Name]
v If there are multiple printers, select the name of the printer that you
want to perform printing on.
.
12
 Operating the Printer

Operation Panel Icon Displays on the Operation Panel

m USB connection
Name and Functions of Parts v IP address established
Printer information can be viewed through the network. However,
A printing is performed through USB connection.

Ready
To t a l
B Reset *M e*nu*

.
v IP address not established
.
A Operation panel
v Displays the settings, operating status, and error messages.

B Status icon/operation button display

v Displays the status icon and function of the operation button.

.
C Operation buttons m Network connection
v For selecting a button function displayed on the operation panel.
v IP address established

Operation Buttons
m Resets the printer.

Reset

.
IP address not established
.
v
v Press KNB in sequence.
m Enters the setting mode.

Menu
.
.
m Exits setting. m Security lock status
Pressing it each time brings you to the setting item on Locked
the next higher level.
v

Exit
.
m Displays the setting item on the next lower level.
.
Unlocked
Enter v
.
m Confirms or executes the setting.
.
.
m Pressing it each time displays the next setting item.

N ex t
.
m Pressing it each time displays the next setting.
.
m Enters the settings change mode.

Change
.
v If F is not displayed for an item, you can adjust the settings on
the status monitor of a computer.
m Enters the scroll mode for the displayed characters.

Scroll
.
m Scrolls to the next displayed character on the left.
.
m Scrolls to the next displayed character on the right.
.
13
Operating the Printer

m Downloading
Operation Panel Operation Display
Downloading..
Background color
Changes according to the printer’s operating status.
v During startup

.
Bright green m Magnetic encoding in progress
v Under normal circumstances

Sky blue MG Encoding..

v During initialization using K, during test printing using the
operation panel, cleaning and downloading
Light purple

.
v During error
m IC encoding
Red
IC Encoding..
m Starting up

Boot Up..

.
m Adjusting heating roller to the preset temperature
.
Heating..
m Initializing

Initializing..

.
m Retransferring
.
R e t ra n s fe r. .
m Preheating

Preheating..
.
m Cleaning
.
Cleaning..
m Ready

Ready
.
m Power Saving mode
.
Sleeping..
m Feeding card or discharging NG card

Moving..
.
.
m Printing

Printing..
.
m Test print in progress

Te s t i n g . .
.
m Loading card

Loading..
.
14
 Operating the Printer

Setting Mode Print

v Settings can be viewed on the printer’s operation panel.
v Displays the printing settings.
v Settings can be changed on the status monitor of the computer. Settings
"Setting Using the Operation Panel" (A page 20) v YMC Level: -3, -2, -1, 0, 1, 2, 3
"Sequence of Setting Modes" (A page 17)
For setting the YMC (color) density level.
"Factory Settings" (A page 19)
Selecting a larger value increases the density level.
v Black Level: -3, -2, -1, 0, 1, 2, 3
Cleaning For setting the K (black) density level.
v For setting during cleaning of the card feed roller, heating roller or Selecting a larger value increases the density level.
magnetic head. v Black Mode: Standard, Fine

"Card Feed Roller/Heating Roller" (A page 35) For setting the printing mode for the K (black) component.
"Magnetic Head" (A page 37) If the characters still appear faded after raising the [Black Level], set to
[Fine]. However, printing time required will be longer than the [Standard]
Settings setting.
v Rollers
v UV Level: -3, -2, -1, 0, 1, 2, 3

Select this value when cleaning the card feed roller or heating roller. For setting the UV ink density level.
v MG
Selecting a larger value increases the density level.
Select this value when cleaning the magnetic head. During UV printing, card bend may increase if the card has a low heat
resistance or in an environment with high temperature.
v PO Level: -3, -2, -1, 0, 1, 2, 3
Counter Reset
For setting the density level of the peel-off ink.
v This is used to reset the free counter and error counter. Selecting a larger value increases the density level.
"Counter Reset" (A page 25)

Retransfer
Test Print
v Displays the retransfer mode settings.
v Prints the printer’s built-in test pattern, or the different settings.
"Test Print" (A page 22) Settings
v Temp Level: -2, -1, 0, 1, 2
Settings
For setting the retransfer heating roller temperature.
v Test Print: Test Pattern, Printer Setting, Network Setting, Lami
Selecting a larger value increases the temperature.
Setting Retransfer may fail depending on the card used. If retransfer fails, raise the setting to
the next higher value.
A higher retransfer heating roller temperature helps to enhance the card retransfer
Download performance, but the stronger heat may cause the card to deform more.
v Updates the firmware. If the printer is not reset after changing the temperature setting, temperature is
"Firmware Update" (A page 22) adjusted after the printing operation starts.
v Speed (Front): -3, -2, -1, 0, 1, 2

Transport Mode For setting the front side retransfer speed.

Selecting a larger value increases the speed.
v For setting the transport mode. Retransfer may not be successful on some parts of the card depending
"Transport Mode Setting" (A page 27) on the card used. Lowering the setting value helps to enhance the
retransfer performance, but the stronger heat may cause the card to
deform more.
Media
v Speed (F-UV): -3, -2, -1, 0, 1, 2
Displays the settings of the printing media.
For setting the retransfer speed of the second panel on the front side during UV ink
v

Settings printing of retransfer films in two panels. Selecting a larger value increases the speed.
v Speed (Back): -3, -2, -1, 0, 1, 2
v Ink Type: YMCK, YMCKPO, YMCKK, YMCKUV

Displays the ink ribbon type. For setting the back side retransfer speed.
v Film Type: 1000, 750
Selecting a larger value increases the speed.
Some types of cards may bend during double-sided printing. If card bend occurs,
Set according to the type of retransfer film. raise the back side retransfer speed to one level higher than the front side retransfer
v Card Thickness: Standard, Thin speed setting.
Set according to the thickness of the card. v Speed (B-UV): -3, -2, -1, 0, 1, 2

Standard: Supports card thickness of 0.76 mm For setting the retransfer speed of the second panel on the back side during UV ink
Thin: Supports card thickness of 0.25 mm printing of retransfer films in two panels. Selecting a larger value increases the speed.
v MG Peel Mode: Standard, MG Stripe

For setting the method for peeling the retransfer film.

Retransfer at areas close to the magnetic stripe may not be performed correctly for
some card types. When a magnetic stripe card is used, this problem may be remedied
by setting to [MG Stripe].
v Standby Mode: Front wait, Back wait

During double-sided printing by connecting to a laminator, retransfer remains in the

standby state until the laminator is in the [Ready] mode. Select whether to standby
using the front or back side.
v Backside Cool: On, Off

For setting the time interval for cooling the card before performing retransfer on the
back side during double-sided printing. Setting this to [On] may help to reduce card
bend.

15
Operating the Printer

Bend Remedy Option

v Displays the bend remedy mode settings. v Displays the optional settings.

Settings Settings
v Temp Level: -5, -4, -3, -2, -1, 0, Off v MG: None, ISO

For setting the bend remedy heating roller temperature. Displays the availability of a magnetic encoder or the type of
Selecting a larger value increases the temperature. magnetic encoder used.
If the printer is not reset after changing the temperature setting, v IC Antenna: None, Installed
temperature is adjusted after the printing operation starts. Displays the availability of a non-contact IC encoder.
v Speed: -2, -1, 0, 1, 2
v IC Contact: None, ISO Type
For setting the bend remedy speed. Displays the availability of a contact IC encoder (contact section) or
Selecting a larger value increases the speed. the type of IC encoder used.
v Contact IC R/W: None, Installed

Heat Roller Displays the availability of a contact IC R/W.

v Bend Remedy HR: None, Installed
v Displays the settings of the Power Saving mode or HR Control
mode. Displays the availability of a bend remedy unit.
v Turn Over: None, Installed
Settings
Displays the availability of a card turn over unit.
v Power Saving: 5, 10, 15, 20, 25, 30, 45, 60, Off (unit: minutes)

For setting the time for the Power Saving mode.

While in the [Ready] mode, if the printer is not operated for a specific MG
time interval, the retransfer heating roller, bend remedy heating
Displays the magnetic encoder settings.
roller, and backlight of the operation panel will turn off automatically
v

to save power. Settings

While in the Power Saving mode, [Sleeping..] is displayed. v ISO Type: Loco, Hico
To cancel the setting temporarily using the operation panel, press
KNB to reset the printer. For setting the coercivity when writing data to an ISO magnetic stripe
card.
v HR Control: Off, On
v Retry Count: 0, 1, 2, 3
For setting whether to standby the printer by lowering the retransfer
heating roller temperature if cards are not printed for 30 minutes or For setting the maximum number of retries when writing to or
longer. reading of the magnetic stripe fails.
The printer will automatically be restored to the original mode during
the next card printing, but it may take a longer time before the first Network
card is printed.
v Displays the network settings.

Setting Settings
v Printer Name: ASCII character strings (10 characters)
v Displays the printer settings.
v Setting can also be performed using the printer’s operation panel. For setting the printer name.
v Host IF: LAN, USB

Settings For setting the interface.

v Display: If the printer is connected via USB interface, the setting switches
Mode: Counter, Laminator State automatically to USB when initialization starts even if the LAN setting
This is used for setting the information to be displayed on the is selected.
operation panel. v IPv4:

"Display Mode Setting" (A page 23) DHCP: On, Off

Counter: Total Cnt, Head Cnt, Free Cnt, Cleaning Cnt, Error Cnt Setting: IP Address, Subnet Mask, Gateway
This is used for setting the type of counter displayed on the Efective IP:IP Address
operation panel. For setting IPv4.
"Counter Setting" (A page 24) v IPv6:
Contrast: -3, -2, -1, 0, 1, 2, 3
Adrs Config: Auto, Manual
For setting the contrast of the operation panel display.
Setting: IP Address, Prefix Len, Gateway
"Contrast Setting" (A page 25)
Efective IP: IP Address1, IP Address2, IP Address3
v Buzzer: On, Off
For setting IPv6.
For setting whether to sound the buzzer when an error occurs or v Session Time Out: Off, 10 min, 20 min, 30 min, 60 min
when settings are changed.
"Buzzer Setting" (A page 26) For setting the session timeout interval.
v MAC Address: Hexadecimal character strings
v Unit No.:No.1 - No.10

For setting the printer’s unit number according to the USB Displays the MAC address.
v IPSec Mode: Off, On
environment.
"Unit Number Setting" (A page 27) For setting the availability of IPSec.
v IPSec Type: not Setting, Preshard, Certificate

Displays the method of IPSec authentication.

16
 Operating the Printer

Sequence of Setting Modes

v Settings can be viewed on the printer’s operation panel.
v Settings can be changed on the status monitor of the computer.
"Setting mode" (A page 15)
1 Press I

.
v Enters the setting mode.

.
.
2 Press J

.
v Pressing it each time displays the next setting item.
v Pressing G displays the setting item on the next lower level.

.
v Pressing F enters the settings change mode.
v Pressing B confirms or executes the setting.
v Pressing H displays the setting item on the next higher level.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
17
Operating the Printer

.
.
.
.
.
.
.
18
 Operating the Printer

m Network
Factory Settings Item Factory
Settings
m Media
Item Factory Settings Printer Name PRINTER01

Ink Type - Host IF LAN

Film Type 1000 IPv4 DHCP On

Card Thickness Standard Setting IP Address 192.168.0.141

Subnet Mask 255.255.255.0

m Print
Gateway 192.168.0.1
Item Factory Settings
Effective IP IP Address -
YMC Level 0
IPv6 Adrs Config Auto
Black Level 0
Setting IP Address None
Black Mode Standard
Prefix Len 64
UV Level 3
Gateway None
PO Level 0
Effective IP IP Address 1 -
m Retransfer
IP Address 2 -
Item Factory Settings
IP Address 3 -
Temp Level 1
Session Time Out Off
Speed (Front) 2
Mac Address -
Speed (F-UV) 2
IPSec Mode Off
Speed (Back) 2
IPSec Type not Setting
Speed (B-UV) 2

MG Peel Mode Standard

Standby Mode Front Wait

Backside Cool Off

m Bend Remedy
Item Factory Settings

Temp Level Off

Speed 2

m Heat Roller
Item Factory Settings

Power Saving Off

HR Control Off

m Setting
Item Factory Settings

Display Mode Laminator State

Counter Total Cnt

Contrast 0

Buzzer On

Unit No. No.1

m MG
Item Factory Settings

ISO Type Hico

Retry Count 1

19
Operating the Printer

Security Lock Setting Using the Operation Panel

v The security lock function can be applied to the printer door and card
hopper to prevent opening of the printer door as well as removal of Initialization
cards.
Whenever the power is turned on, cue (initialization) is performed
The lock can be turned on/off using the status monitor on the
v

automatically on the ink ribbon and retransfer film.

v

computer.
v You can also perform initialization manually using the operation
button on the operation panel.
1 Press K
v An [Initialize OK?] message appears.

.
2 Press B
v An [Initializing..] message appears, and initialization of the printer
starts.

.
20
 Operating the Printer

m Initializing printer after feeding by two images

Initializing Printer When Installing the Cassette A Press J to set to [2'nd Panel, OK?]
Memo:
v When detaching the ink ribbon cassette or retransfer film cassette
from the printer body, dust may adhere to the ink ribbon or retransfer
film. Errors such as discoloring may occur depending on the size of
the dust particles. To avoid these problems, it is recommended that
you forward by one or two images after installing the cassette.

1 Press K

.
B Press B
v An [Initialize OK?] message appears.
v An [Initializing..] message appears, and the printer is initialized

after feeding the ink ribbon and retransfer film by two images.
.
m Initializing printer without feeding the image
A Press B

.
v An [Initializing..] message appears, and initialization of the printer

starts.

.
m Initializing printer after feeding by one image
A Press J to set to [Next Panel, OK?]
.
B Press B
v An [Initializing..] message appears, and the printer is initialized

after feeding the ink ribbon and retransfer film by one image.
.
21
Operating the Printer

Test Print Firmware Update

v Prints the printer’s built-in test pattern, or the different settings. 1 Press I
v The printer unit can be made to run alone when a system error v A [Cleaning] message appears.
occurs by separating the computer from the printer.

Test Pattern Types

v Test Pattern:

Prints standard color pattern on a single side of a card.

v Printer Setting:

Prints the printer settings.

v Network Setting:

.
Prints the network settings. 2 Press J to set to [Download]
v Lami Setting:
v Pressing it each time displays the next setting item.
Prints the laminator settings.

1 Press I
v A [Cleaning] message appears.

.
3 Press G
v A [Download Ready] message appears, indicating that the printer is
ready to download data from the computer.
.
2 Press J to set to [Test Print]
v Pressing it each time displays the next setting item.

.
.
3 Press F
v A test pattern selection screen appears.
4 Press A and select a test pattern type
.
4 Start data download from the computer
v A [Downloading..] message appears.
.
5 Press B
v Test print starts.
.
Cautions:
v Do not turn off the power during data download from the computer.
Doing so may damage the printer firmware and cause malfunction.
v A [Download Ready] message appears when data download from
the computer is complete.
.
5 When [Download Ready] appears, press H
6 When the [Please Power Off] message appears, turn off the power
v The firmware is updated after the power is turned on again.

22
 Operating the Printer

m If download fails and printer cannot be started up

v If download of the printer firmware fails, the printer may not be Display Mode Setting
able to start up when it is rebooted. When this occurs, download v This is used for setting the information to be displayed on the
the firmware again according the following procedure. operation panel.
A Turn on the power while holding down the operation button
(center) Settings
v A [SBP2 Running] message appears, indicating that the printer v Counter:

is ready to download data from the computer. Displays the counter preset in "Counter setting".
v Laminator State:

Displays the operating status of the connected laminator. If a

laminator is not connected, the counter is displayed.

1 Press I
v A [Cleaning] message appears.

.
2 Press J to set to [Setting]
v Pressing it each time displays the next setting item.
.
B Start data download from the computer
v A [Downloading..] message appears.
.
v A [SBP2 Running] message appears when data download from 3 Press G
the computer is complete. v A [Display] message appears.
C When the [SBP2 Running] message appears, turn off the power
v The firmware is updated after the power is turned on again.

.
4 Press G
v A [Mode] message appears.

.
5 Press F
v Enters the settings change mode.

.
6 Press A and select a setting
7 Press B to confirm the setting
v Pressing B confirms the setting and returns you to the previous
screen.
8 Press H to exit the setting mode
v Pressing it each time displays the setting item on the next higher level.

23
Operating the Printer

6 Press F
Counter Setting v Enters the settings change mode.
v This is used for setting the type of counter displayed on the
operation panel.

Counter Types
v Total Cnt: total counter

Displays the total number of cards that are correctly printed.

v Head Cnt: head counter

.
Displays the total number of printed sides for the same head.
v Free Cnt: free counter 7 Press A and select a setting
Displays the number of cards that are correctly printed. This number 8 Press B to confirm the setting
can be reset. v Pressing B confirms the setting and returns you to the previous
v Cleaning Cnt: cleaning counter
screen.
Displays the number of cards that are correctly printed after the last
cleaning. 9 Press H to exit the setting mode
v Error Cnt: error counter v Pressing it each time displays the setting item on the next higher
Displays the number of cards that are not correctly printed. This level.
number can be reset.

1 Press I
v A [Cleaning] message appears.
.
2 Press J to set to [Setting]
v Pressing it each time displays the next setting item.
.
3 Press G
v A [Display] message appears.
.
4 Press G
v A [Mode] message appears.
.
5 Press J to set to [Counter]
.
24
 Operating the Printer

Counter Reset Contrast Setting

v This is used to reset the free counter and error counter. v For setting the contrast of the operation panel display.
1 Press I Settings
v A [Cleaning] message appears. v -3, -2, -1, 0, 1, 2, 3

Selecting a larger value increases the contrast.

1 Press I
v A [Cleaning] message appears.
.
2 Press J to set to [Counter Reset]

.
2 Press J to set to [Setting]
v Pressing it each time displays the next setting item.
.
3 Press B
v Resets the free counter and error counter.

.
3 Press G
v A [Display] message appears.
.
m Checking reset
v Select [Free Cnt] or [Error Cnt] for "Counter setting".
.
4 Press G
v A [Mode] message appears.
.
5 Press J to set to [Contrast]
v Pressing it each time displays the next setting item.
.
25
Operating the Printer
6 Press F
v Enters the settings change mode.
Buzzer Setting
v For setting whether to sound the buzzer when an error occurs or
when settings are changed.

Settings
v On: turns on buzzer sound, Off: turns off buzzer sound

1 Press I
.
7 Press A and select a setting v A [Cleaning] message appears.
8 Press B to confirm the setting
v Pressing B confirms the setting and returns you to the previous
screen.
9 Press H to exit the setting mode
v Pressing it each time displays the setting item on the next higher
level.

.
2 Press J to set to [Setting]
v Pressing it each time displays the next setting item.

.
3 Press G
v A [Display] message appears.

.
4 Press J to set to [Buzzer]
.
5 Press F
v Enters the settings change mode.
.
6 Press A and select a setting
7 Press B to confirm the setting
v Pressing B confirms the setting and returns you to the previous
screen.
8 Press H to exit the setting mode
v Pressing it each time displays the setting item on the next higher
level.

26
 Operating the Printer

Unit Number Setting Transport Mode Setting

v For setting the printer’s unit number according to the USB v When transporting or moving the printer, ensure that the heating
environment. roller is fastened to a safe position.

Settings Cautions:
v No.1 - No.10
v Make sure that you set to the transport mode when transporting or
moving the printer. Failure to do so will cause the printer to
1 Press I malfunction.
v A [Cleaning] message appears. 1 Open the printer door
.
2 Press J to set to [Setting]
v Pressing it each time displays the next setting item.

.
2 Press and hold down the cassette button, and remove the ink ribbon
cassette (on the right) to remove the ink ribbon
.
3 Press G
v A [Display] message appears.

.
.
4 3 Press and hold down the cassette button, and remove the retransfer film
Press J to set to [Unit No.]
cassette (on the left) to remove the retransfer film
v Pressing it each time displays the next setting item.
.
5 Press F
v Enters the settings change mode.
.
4 Close the printer door
.
6 Press A and select a setting
v You can select the unit number from No. 1 to No. 10.
7 Press B to confirm the setting
v Pressing B confirms the setting and returns you to the previous screen.
8 Press H to exit the setting mode
v Pressing it each time displays the setting item on the next higher level.
9 Turn off the power
v The changes to the setting will be reflected when you turn on the
power again.

27
Operating the Printer

5 Press KNB to reset the printer

.
6 Check to ensure that [Film Search] is displayed on the operation panel of
the printer
7 Press I
v A [Cleaning] message appears.

.
8 Press J to set to [Transport Mode]
v Pressing it each time displays the next setting item.

.
9 Press B
.
.
v After setting to the transport mode, a [Please Power Off] message appears.
10 Turn off the power, and install the cassette
Cautions:
v While in the transport mode, the retransfer film cassette cannot be installed
to the printer with the retransfer film loaded.
m Canceling the transport mode
v With the printer door closed, turn on the power to cancel the transport
mode.

28
 Replacement

3 Align the orientation of the cards, and set them in the printer
Cards m Magnetic stripe cards
v Set the card with the magnetic stripe facing upward and toward
the printer, or facing downward and toward you.
Cards have Run Out
v Replenish the cards.
v The card hopper is able to store up to about 200 cards with a thickness
of 0.76 mm.

Cautions:
v Get ready cards that are designated by the authorized dealer.
v If the security lock function is turned on, the card hopper will be

.
locked. Turn off the function from the computer. After loading the
ISO contact IC cards
card, turn on the function again from the computer.
m
Set the card with the Contact IC terminal facing upward and
Do not touch the printing surface of the card. Touching it may cause
v

toward the rear of the printer, or downward and toward the rear of
v

printing errors. Put on the supplied gloves when handling the cards.
the printer.
To prevent card jams from occurring, limit the number of cards
For single-sided printers, set the cards with the IC terminal facing
v

stored in the card hopper at any time to about 100 pieces regardless
v

down and toward the rear of the printer.

of the card thickness.
v When using new cards, set them after making sure that they are not
adhered to each other due to static.
v Align the cards before setting them in the printer. Otherwise, the card
hopper cover may not close properly, and this may damage the printer.
v Printing the card on the side with the magnetic stripe may cause
printing errors or damage to the card’s functions. If you want to do
so, please consult our authorized dealers in advance.

.
v To set cards with both functions (magnetic stripe and contact IC),
follow the procedure for setting the contact IC card. 4 Install the card hopper cover, and set the card hopper knob to
[LOCK]
1 Set the card hopper knob to [OPEN]
.
2 Lift to remove the card hopper cover
.
.
29
Replacement
3 Install a new ink ribbon
Install while referring to the indication on the label of the cassette.
Ink Ribbon
v

Ink Ribbon has Run Out

v Replace with a new ink ribbon.

Cautions:

.
v If the security lock function is turned on, turn off the function from the A With the inked surface facing outward, align the yellow side of the
computer to unlock the printer. After closing the door, turn on the unused ribbon with the arrow on the cassette, and unwind it
function again from the computer. along the three shafts.
v Stand the cassette on a flat surface as illustrated in the diagram. B Insert the ink ribbon firmly into the bobbin holders with the ribbon
Avoid doing so on the floor as dust attached to it may cause printing set to the far end of the guides.
errors. v A: take-up side (black)

v B: unused side (yellow)

.
v Do not touch the inked surface (the side that faces outward when
installed) with your hand. Touching it may cause printing errors. Put
on the supplied gloves when handling the ink ribbon.
v When installing a used ink ribbon, align the yellow side of the unused

.
ribbon with the arrow indicated on the label of the cassette. If the 4 Remove any slack in the ink ribbon
position of the yellow side is not properly aligned, the print may turn A Hold the cassette.
out light. B Turn the knob in the direction indicated by the arrow.
v The cassette is heavy when the ink ribbon is loaded. To prevent the

cassette from dropping during handling, make sure to hold it with

both hands.
v Do not perform any work on the printer door. Do not place heavy

objects or apply load on the printer. Doing so may damage it.

v During replacement, clean the four bobbin holders on the printer. If

burrs produced by friction with the bobbins are attached to the

bobbin holders, they may fall onto the card, ink ribbon, or retransfer
film, causing printing errors.
.
"Cleaning the bobbin holders" (A page 38) 5 Insert the cassette all the way in along the guide rail until a “click”
sound is heard, followed by closing the printer door
1 Open the printer door
.
.
2 Press and hold down the cassette button, and pull out the ink ribbon
cassette (on the right) to remove the ink ribbon
.
.
30
 Replacement

6 Press KNB to reset the printer

Retransfer Film

Retransfer Film has Run Out

v Replace with a new retransfer film.

Cautions:
v If the security lock function is turned on, turn off the function from the
computer to unlock the printer. After closing the door, turn on the
function again from the computer.
v Stand the cassette on a flat surface as illustrated in the diagram.
Avoid doing so on the floor as dust attached to it may cause printing
errors.

.
v Do not touch the retransfer face (the side that faces outward when
.
Memo: installed) with your hand. Touching it may cause printing errors. Put
v To avoid printing errors, it is recommended that you forward by one on the supplied gloves when handling the retransfer film.
v The cassette is heavy when the retransfer film is loaded. To prevent
or two images after installing the ink ribbon cassette or retransfer film
cassette. the cassette from dropping during handling, make sure to hold it with
"Initializing printer when installing the cassette" (A page 21) both hands.
v When installing a used retransfer film, align the unused side of the

film with the arrow indicated on the label of the cassette. Improper
alignment may result in errors, or the print may turn out light.
v When installing a new film, make sure that at least three black lines

are wound onto the take-up side. Insufficient winding may cause the
printer to malfunction.
v Do not perform any work on the printer door. Do not place heavy

objects or apply load on the printer. Doing so may damage it.

v During replacement, clean the four bobbin holders on the printer. If

burrs produced by friction with the bobbins are attached to the

bobbin holders, they may fall onto the card, ink ribbon, or retransfer
film, causing printing errors.
"Cleaning the bobbin holders" (A page 38)

1 Open the printer door

.
2 Press and hold down the cassette button, and pull out the retransfer
film cassette (on the left) to remove the retransfer film
.
31
Replacement

3 Install a new retransfer film 6 Press KNB to reset the printer

v Install while referring to the indication on the label of the cassette.
A When installing the retransfer film, make sure that at least three
black lines are wound onto the take-up side.

.
B With the retransfer face facing outward, align the unused side of
the film with the arrow on the cassette, and unwind it along the
three shafts.
C Insert the retransfer film firmly into the bobbin holders with the film
set to the far end of the guides.
v A: take-up side (black)

v B: unused side (green)

.
Memo:
v To avoid printing errors, it is recommended that you forward by one
or two images after installing the ink ribbon cassette or retransfer film
cassette.
"Initializing printer when installing the cassette" (A page 21)
.
4 Remove any slack in the film
A Hold the retransfer film cassette.
B Turn the knob in the direction indicated by the arrow.
.
5 Insert the cassette all the way in along the guide rail until a “click”
sound is heard, followed by closing the printer door
.
.
32
 Maintenance

3 Wash the cleaning roller with water

Servicing of Parts v Wash the roller with water, and remove any dirt from the surface of
the cleaning roller with your finger.
m Request for routine servicing
v In order to prevent printing errors and malfunctions from occurring
in advance, please request for routine servicing by the servicing
personnel. For details on servicing, please consult our authorized
dealers.

Cleaning Roller
v The function of the cleaning roller is to remove any dirt or dust
attached to the card.
v The color of the printed card may appear faded or dirt may appear
conspicuous if the cleaning roller is dirty. Card jams may also occur
as a result.

Cautions:
v If the security lock function is turned on, turn off the function from the
computer to unlock the printer. After closing the door, turn on the
function again from the computer.
v Start work after ensuring that the power has been turned off.
If the printer is used every day, make sure to clean the cleaning

.
v

roller daily at the end of the operation.

4 Allow the cleaning roller to air dry
v Do not perform any work on the printer door. Do not place heavy
objects or apply load on the printer. Doing so may damage it.
v After washing, allow the cleaning roller to dry completely before
installing it to the printer.
v Do not wash the cleaning roller with anything other than water (e.g.,
alcohol).
v Replace the cleaning unit with a new one after using it for about one
year. For details on its replacement, please consult our authorized
dealers.
v After cleaning is complete, check to ensure that all dismantled parts
are restored to their original positions. Failure to restore the parts
may result in malfunction of the printer.
.
1 Open the printer door
5 Set the cleaning unit, and close the printer door
v With the roller facing the right, insert it all the way in.
.
2 Remove the cleaning unit
.
.
33
Maintenance

Card Load Roller Fan Filter

v Card jams may occur if the card load roller is dirty. v The color of the printed card may appear faded or dirt may appear
conspicuous if the fan filter is dirty.
Cautions:
Perform cleaning after printing about 10,000 cards.
If the security lock is on, deactivate it. After work is complete,
v
v

activate the security lock again. Cautions:

v Start work after ensuring that the power has been turned off. v Start work after ensuring that the power has been turned off.
v After cleaning is complete, check to ensure that all dismantled parts v After cleaning is complete, check to ensure that all dismantled parts
are restored to their original positions. Failure to restore the parts are restored to their original positions. Failure to restore the parts
may result in malfunction of the printer. may result in malfunction of the printer.
v For details on separately sold items, please consult our authorized v Replace the fan filter with a new one after using it for about one year.
dealers. For details on its replacement, please consult our authorized dealers.

1 Remove the card hopper 1 Remove the filter cover located on the side of the printer

.
.
2 Apply alcohol (sold separately) to a wiper (sold separately), and use 2 Remove the fan filter
it to wipe the surface of the card load roller
v Wipe while turning the card load roller in the anti-clockwise direction.

.
3 Remove any dirt that is attached to the fan filter using a vacuum cleaner
.
Hold the filter with your hand to prevent it from being sucked into the
3 Install the card hopper
v

vacuum cleaner.

.
4 Set the fan filter
.
.
5 Set the filter cover

34
 Maintenance

3 Remove the card hopper

Card Feed Roller/Heating Roller
v The color of the printed card may appear faded or dirt may appear
conspicuous if the card feed roller or heating roller is dirty.
v Perform cleaning after printing about 1,000 cards.

Cautions:
v If the security lock is on, deactivate it. After work is complete,
activate the security lock again.
v Before cleaning the card feed roller and heating roller, make sure
that you clean the cleaning roller. Otherwise, dirt on the cleaning
roller may be attached to the cleaning card, causing its cleaning

.
capability to deteriorate.
4 Turn on the power
v Stand the cassette on a flat surface as illustrated in the diagram.
Avoid doing so on the floor as dust attached to it may cause printing
errors.
.
v If card jam occurs when the cleaning card is inserted, turn off and on
the power of the printer. Doing so automatically discharges the card.
Do not perform any work on the printer door. Do not place heavy

.
v

objects or apply load on the printer. Doing so may damage it. 5 Press I to set to [Cleaning]
v Each cleaning card can only be used once. Reusing a dirty card may
dirty the roller or cause the printer to malfunction.
v After cleaning is complete, check to ensure that all dismantled parts
are restored to their original positions. Failure to restore the parts
may result in malfunction of the printer.
v For details on separately sold items, please consult our authorized
dealers.

1 Open the printer door. Press and hold down the cassette button,
.
and remove the retransfer film cassette (on the left) 6 Press G to set to [Rollers]
.
7 Press B
v A [Film Checking..] message appears, followed by a [Cleaning Start
OK?] message.
.
.
8 Peel off the backing paper from the cleaning card (sold separately)
.
2 Close the printer door
.
35
Maintenance

9 Press B 12 After the cleaning card is discharged, turn off the power, install the
A [Cleaning..] message appears. retransfer film cassette, close the printer door, and install the card
hopper
v

.
Cautions:
v If the retransfer heating roller is hot, a [HR is too hot!] message will
be displayed. Turn off the power, and perform cleaning after the
retransfer heating roller has cooled down completely.

.
.
10 Insert the cleaning card (sold separately) within 20 seconds
v The roller draws in the card, and cleaning starts automatically.
v A [Cleaning Start OK?] message appears after the card is discharged.

.
.
. v To turn on the power again, do so after an interval of at least 10 seconds.
Cautions:
v Insert the card within 20 seconds after pressing B.
v After pressing B, the buzzer sounds upon a lapse of 20 seconds,
and a [Jam(Hopper)] error message appears about 10 seconds later.
Press KNB to cancel the error.
v When a standard-sized card is inserted, the card is automatically
discharged from the NG card outlet, and a [Cleaning Start OK?]
message appears.

11 Press B, and insert the cleaning card again

v Reverse the adhesive face, and insert the card.
.
36
 Maintenance

4 Press I to set to [Cleaning]

Magnetic Head
v If the magnetic head is dirty, errors may occur during writing to or
reading of the magnetic stripe card.
v Clean the magnetic head after approximately every 1,000 cards.

Cautions:
v If the security lock is on, deactivate it. After work is complete,
activate the security lock again.

.
v Before cleaning the magnetic head, make sure that you clean the 5 Press GNJ to set to [MG]
cleaning roller. Otherwise, dirt on the cleaning roller may be attached
to the cleaning card, causing its cleaning capability to deteriorate.
v After cleaning is complete, check to ensure that all dismantled parts
are restored to their original positions. Failure to restore the parts
may result in malfunction of the printer.
v Do not perform any work on the printer door. Do not place heavy
objects or apply load on the printer. Doing so may damage it.
v For details on separately sold items, please consult our authorized
dealers.
v Replace the magnetic head cleaning card accordingly if it has
become dirty. Using a dirty card may dirty the head and cause
malfunction.

1 Turn on the power

.
6 Apply alcohol on the magnetic head cleaning card (sold separately)
v Apply about three to four drops of alcohol on the position of the
magnetic stripe.
.
2 Check to ensure that [Ready] or [Preheating..] is displayed on the
operation panel of the printer
.
7 Press B
.
8 Insert the magnetic head cleaning card within 20 seconds
.
3 Remove the card hopper
.
Cautions:
v Insert the card within 20 seconds after pressing B.
v After pressing B, the buzzer sounds upon a lapse of 20 seconds,
and a [Jam(Hopper)] error message appears about 10 seconds later.
Press KNB to cancel the error.
.
37
Maintenance

9 After the cleaning card is discharged, turn off the power, and install
the card hopper
Bobbin Holders
v If burrs produced by friction with the bobbins are attached to the
bobbin holders, they may fall onto the card, ink ribbon, or retransfer
film, causing printing errors.

Cautions:
v If the security lock function is turned on, turn off the function from the
computer to unlock the printer. After closing the door, turn on the
function again from the computer.
v Start work after ensuring that the power has been turned off.
v Stand the cassette on a flat surface as illustrated in the diagram.
Avoid doing so on the floor as dust attached to it may cause printing
.
errors.

.
v Do not perform any work on the printer door. Do not place heavy
objects or apply load on the printer. Doing so may damage it.
Perform cleaning each time you replace the ink ribbon or retransfer
.
To turn on the power again, do so after an interval of at least 10
v

film.
v

seconds.
v After cleaning is complete, check to ensure that all dismantled parts
are restored to their original positions. Failure to restore the parts
may result in malfunction of the printer.
v For details on separately sold items, please consult our authorized
dealers.

1 Open the printer door

.
2 Press and hold down the cassette button, and remove the ink ribbon
cassette (on the right)
.
3 Press and hold down the cassette button, and remove the retransfer
film cassette (on the left)
.
38
 Maintenance

4 Apply alcohol to a cotton swab (large), and use it to wipe the four
bobbin holders
Thermal Head
(Cotton swab and alcohol: sold separately)
v Lines may appear on the card after printing if the thermal head is
dirty.
v Clean the thermal head after printing about 10,000 images.

Cautions:
v If the security lock function is turned on, turn off the function from the
computer to unlock the printer. After closing the door, turn on the
function again from the computer.
v Start work after ensuring that the power has been turned off.
v Stand the cassette on a flat surface as illustrated in the diagram.
Avoid doing so on the floor as dust attached to it may cause printing
errors.
.
5 Insert the retransfer film cassette along the guide rail until a “click”

.
sound is heard v Do not perform any work on the printer door. Do not place heavy
objects or apply load on the printer. Doing so may damage it.
v Touching the thermal head with your body electrostatically charged
may cause damage to the head. Make sure that you touch the
metallic part of the printer before commencing work.
v Pay attention to prevent metallic objects from knocking against the
thermal head. Doing so may damage it.
v After cleaning is complete, check to ensure that all dismantled parts
are restored to their original positions. Failure to restore the parts
may result in malfunction of the printer.
v For details on separately sold items, please consult our authorized
dealers.

1
.
Open the printer door
.
6 Insert the ink ribbon cassette along the guide rail until a “click”
.
sound is heard, followed by closing the printer door
2 Press and hold down the cassette button, and remove the ink ribbon
cassette (on the right)
.
.
.
39
Maintenance

3 Press and hold down the cassette button, and remove the retransfer 5 Insert the retransfer film cassette along the guide rail until a “click”
film cassette (on the left) sound is heard

.
.
4 Apply alcohol to a cotton swab (large), and use it to wipe the thermal
head
(Cotton swab and alcohol: sold separately)
v Wipe the thermal head with care in the horizontal direction.

.
6 Insert the ink ribbon cassette along the guide rail until a “click”
sound is heard, followed by closing the printer door

.
.
.
40
 Maintenance

Servicing Based on Print Output

Colors Appear Faded or Dirt is Conspicuous

v "Clean the cleaning roller." (A page 33)
v "Clean the fan filter." (A page 34)
v "Clean the card feed roller/heating roller." (A page 35)
v "Clean the bobbin holders." (A page 38)

Card Jam
v "Clean the cleaning roller." (A page 33)
v "Clean the card load roller." (A page 34)

Error During Writing to or Reading of Magnetic Stripe Card

v "Clean the magnetic head." (A page 37)

Lines Appear on Card after Printing

v "Clean the thermal head." (A page 39)

41
Troubleshooting

When an Error Message is Displayed Jam(Discharge) 94

v Check the error code and error code number displayed on the
operation panel.

.
v Card jam near the card outlet.
"Remove the jammed card." (A page 49)

Jam(Hopper) 90
Jam(Retran.) 95
.
.
List of Error Codes v Card jam near the retransfer heating roller.
v Click on an error code below to jump to the page with the "Remove the jammed card." (A page 50)
corresponding error descriptions.
"44" (A page 43) "90" (A page 42) "91" (A page 42) Film Search A1
"92" (A page 42) "93" (A page 42) "94" (A page 42)
"95" (A page 42)
"A1" (A page 42) "A2" (A page 42) "A8" (A page 42)
"AB" (A page 43) "AC" (A page 43)

.
"B0" (A page 42) "B1" (A page 42) "B2" (A page 43) v Retransfer film is broken.
"C1" (A page 43) "C2" (A page 43) "C3" (A page 43) "Repair the retransfer film." (A page 54)
"D1" (A page 42) "D8" (A page 43)
"F0" (A page 43) "F1" (A page 43) "F2" (A page 43)
"F3" (A page 43) "F4" (A page 43) "F5" (A page 43) MG Test Err A8
"F6" (A page 43) "F8" (A page 43)

No Card

.
v A writing error has occurred during magnetic encoder self-diagnosis.
Press KNB to reset the printer.
.
v Cards have run out. Ink Error B0
"Replenish the cards." (A page 29)
v The card hopper is not installed.
Install the card hopper.
.
Memo: v An incorrect ink ribbon is installed.
v The operation panel display appears blinking when the cards have Install a correct ink ribbon.
run out or when the card hopper is not installed.
Ink Search B1
Jam(Hopper) 90
.
v Ink ribbon is broken.
.
v Card jam near the card hopper and cleaning roller. "Repair the ink ribbon." (A page 52)
"Remove the jammed card." (A page 44)
Door Open D1
Jam(TurnOver) 91
.
v The printer door is open.
.
v Card jam near the card turn over unit. Close the printer door, and press KNB to reset the printer.
"Remove the jammed card." (A page 45) v Cleaning unit is not installed.
Install the cleaning unit, close the printer door, and press
Jam(MG) 92 KNB to reset the printer.
Memo:
v The operation panel display appears blinking when the printer door
is open or when the cleaning unit is not installed.
.
v Card jam in the magnetic encoder unit.
"Remove the jammed card." (A page 47) Film Run Out A2

Jam(Transfer) 93
.
v Retransfer film has run out.
"Replace with a new one." (A page 31)
.
v Card jam in the card feed roller.
"Remove the jammed card." (A page 48)

42
 Troubleshooting

Ink Run Out B2 TR Heater F1

.
.
v Ink ribbon has run out. v The retransfer heating roller is faulty.
"Replace with a new one." (A page 30) Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers.
Hardware 44
TR Thermister F2
.
A hardware failure has occurred on the printer.

.
v

Turn off and on the power again. If the same problem recurs, turn off v The retransfer heating roller thermistor is faulty.
the power and consult our authorized dealers. Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers.
MG Mechanical AB
RR Overheat F3
.
An error has occurred in the mechanical component of the magnetic

.
v

encoder. v The temperature of the bend remedy heating roller is too high.
Turn off and on the power again. If the same problem recurs, turn off Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers. the power and consult our authorized dealers.

MG Hardware AC RR Heater F4
.
.
v A hardware failure has occurred on the magnetic encoder. v The bend remedy unit is faulty.
Turn off and on the power again. If the same problem recurs, turn off Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers. the power and consult our authorized dealers.

Cam Error C1 RR Thermister F5

.
.
v A heating roller operation error has occurred. v The bend remedy heating roller thermistor is faulty.
Turn off and on the power again. If the same problem recurs, turn off Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers. the power and consult our authorized dealers.

HR Overheat C2 Overcool F6
.
.
v The temperature of the bend remedy heating roller or retransfer v The operating ambient temperature of the printer is too low.
heating roller is too high. Check the temperature. If the same problem recurs within the range
Turn off and on the power again. If the same problem recurs, turn off of operating ambient temperature, turn off the power and consult our
the power and consult our authorized dealers. authorized dealers.

Hardware D8 Head Overheat F8

.
.
v A hardware error has occurred during initialization. v The temperature of the thermal head is too high.
Turn off and on the power again. If the same problem recurs, turn off Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers. the power and consult our authorized dealers.

TR Overheat F0 Power Intrpt C3

.
.
v The temperature of the retransfer heating roller is too high. v An instantaneous interruption is detected.
Turn off and on the power again. If the same problem recurs, turn off Turn off and on the power again. If the same problem recurs, turn off
the power and consult our authorized dealers. the power and consult our authorized dealers.

43
Troubleshooting

If the card cannot be removed by hand

Cards
m
A Press KNB to reset the printer

Cards have Run Out

v "Replenish the cards." (A page 29)

Card Jam
v Error codes are displayed on the operation panel according to the
location of the card jam.
v Check the error code, and remove the card according to the
corresponding procedure.
Cautions:
v If the card cannot be removed, do not try to do so forcibly. Consult
our authorized dealers or the servicing personnel.
v If the security lock is on, deactivate it. After work is complete,
activate the security lock again.
Do not apply excessive force on the card hopper. Doing so may

.
v

damage it. v The card is discharged from the NG card outlet.

v Do not touch the printing surface of the card. Touching it may cause
printing errors. Put on the supplied gloves when handling the cards.

Error Code Jam(Hopper) 90

v Card jam near the card hopper and cleaning roller.
.
1 Detach the card hopper cover, and remove the unused cards
.
"Go to step 3" (A page 44)
"If the card cannot be discharged" (A page 45)
.
2 Remove the jammed card with a hand
.
"If the card cannot be removed by hand" (A page 44)
3 Return the unused cards to their original position
4 Install the card hopper cover

44
 Troubleshooting

m If the card cannot be discharged

A Turn off the power Error Code Jam(TurnOver) 91
B Open the printer door, and check the position of the jammed v Card jam near the card turn over unit.
card

.
1 Turn off the power
2 Remove the card hopper
.
C Attach the jog dial to the cleaning roller shaft

.
3 Detach the card load slot cover
.
.
4 Open the printer door, and remove the cleaning unit
.
D Turn the cleaning roller shaft in the clockwise direction, while
checking the position of the card
.
.
E Remove the card after it is discharged from the card load slot
Cautions:
v If the card cannot be removed, do not try to do so forcibly.
Consult our authorized dealers or the servicing personnel.
F Restore the jog dial to its original position, and close the printer
door
G Turn on the power
"Go to step 3" (A page 44)

45
Troubleshooting

5 Remove the jammed card in the card turn over unit from the card
If the card cannot be removed
load slot
m
A Install the cleaning unit
B Attach the jog dial to the cleaning roller shaft and card turn over
.
unit shaft

"If the card cannot be removed" (A page 46)

6 Install the cleaning unit

.
7 Attach the jog dial to the card turn over unit shaft, and set the card
turn over unit to “Home Pos.”
v “Home Pos.” is the position where the slit on the jog dial points to the
right and the card turn over unit is horizontal.

.
.
C Set the card turn over unit to “Home Pos.”
v “Home Pos.” is the position where the slit on the jog dial points

to the right and the card turn over unit is horizontal.

.
8 Restore the jog dial to its original position
9 Install the card load slot cover and card hopper, and close the
printer door
.
v If the card protrudes from the card turn over unit, turn the
10 Turn on the power cleaning roller shaft to move the card into the unit.

Cautions:
v When a Jam(TurnOver) error occurs, the [Jam(TurnOver)] message
will not disappear after removing the jammed card until the card turn
over unit is set to “Home Pos.”.
v If the printer door is opened when a Jam(TurnOver) error occurs, a
[Please Adjust Turn Unit Pos!] message will be displayed. Remove
the jammed card, and set the card turn over unit to “Home Pos.”.

46
 Troubleshooting

v Turning the card turn over unit moves the card inside the unit
outward. Turn the card turn over unit while turning the cleaning Error Code Jam(MG) 92
roller shaft so that the card is retained inside the card turn over
Card jam in the magnetic encoder unit.
unit, and set to “Home Pos.”.
v

.
1 Press KNB to reset the printer
.
Cautions:
v When the card turn over unit cannot be turned, do not turn it
forcibly with the jog dial.
Doing so may cause the card turn over unit to malfunction.
D Turn the cleaning roller shaft in the clockwise direction

.
v The card is discharged from the NG card outlet.
.
E Remove the card after it is discharged from the card load slot
.
Cautions:
v If the card cannot be removed, do not try to do so forcibly.
Consult our authorized dealers or the servicing personnel.
"Go to step 8" (A page 46)

47
Troubleshooting

m If the card cannot be discharged

Error Code Jam(Transfer) 93 A Turn off the power, and detach the card hopper
v Card jam in the card feed roller.

.
1 Press KNB to reset the printer

.
B Open the printer door, and check the position of the jammed card
C Attach the jog dial to the card feed roller shaft and cleaning roller shaft
.
The card is discharged from the NG card outlet.
.
v
.
.
D Turn the card feed roller shaft and cleaning roller shaft in the
clockwise direction, while checking the position of the card
.
v Remove the card after it is discharged from the card load slot.
(For single-sided printers, the card is discharged from the NG card
outlet.)
Cautions:
v If the card cannot be removed, do not try to do so forcibly.
Consult our authorized dealers or the servicing personnel.
E Restore the jog dial to its original position
F Install the card hopper, and close the printer door
G Turn on the power

48
 Troubleshooting

m If the card cannot be discharged

Error Code Jam(Discharge) 94 A Turn off the power, and open the printer door
v Card jam near the card outlet. B Pull out the retransfer film cassette, and check the position of
the card

.
1 Press KNB to reset the printer

.
C Attach the jog dial to the card feed roller shaft
.
v The card is discharged from the card outlet.

.
.
.
D Turn the card feed roller shaft in the anti-clockwise direction,
while checking the position of the card
.
v The card is discharged from the card outlet.
Cautions:
v If the card cannot be removed, do not try to do so forcibly.
Consult our authorized dealers or the servicing personnel.
E Restore the jog dial to its original position, and install the
retransfer film cassette
F Close the printer door, and turn on the power

49
Troubleshooting

m If the card is adhered to the retransfer film

Error Code Jam(Retran.) 95 v Remove the jammed card with a hand.

v Card jam near the retransfer heating roller.

.
1 Open the printer door
v A [Please Remove Jam Card!] or [Please Close Door] message
appears.
2 Pull out the retransfer film cassette

.
Cautions:
v The card may be very hot. Be careful not to burn your fingers
when removing the card.
"Go to step 4" (A page 50)
.
Cautions:
v The card may be adhered to the retransfer film. Pull out the
retransfer film while taking care not to jam it.
v If a [Please Close Door] message is displayed, the retransfer film is
stuck and the retransfer film cassette cannot be removed.
In this case, close the printer door before pulling out the retransfer
film cassette.

3 Remove the jammed card

"If the card is adhered to the retransfer film" (A page 50)
"If the card is inside the printer unit" (A page 51)
"If the card is caught in the card feed roller to the right of the retransfer
heating roller" (A page 51)
"If the card is caught in the card feed roller to the left of the retransfer
heating roller" (A page 52)
4 Install the retransfer film cassette, and close the printer door
5 Press K
v A [Jam Card Removed?] message appears.
.
6 Press O
Cautions:
v Initializing the printer without first removing the card will cause the
printer to malfunction. Be sure to remove the card then press O.
v An [Initializing..] message appears, and initialization of the printer
starts.
.
50
 Troubleshooting

m If the card is inside the printer unit m If the card is caught in the card feed roller to the right of the
v If the card is not drawn into the card feed roller and is left inside retransfer heating roller
the printer, use the tweezers (supplied) to remove the card. A Turn off the power, and detach the card hopper
A Turn off the power
B Check the position of the card that is left inside the printer

.
B Check the position of the card
C Attach the jog dial to the card feed roller shaft and cleaning
roller shaft
.
C Pick up the card using the tip of the tweezers (supplied)
v Be careful not to drop the card inside the printer.

D Pull out the card slowly

.
.
Cautions:
The card may be very hot. Be careful not to burn your fingers
.
v

when removing the card. D Turn the card feed roller shaft and cleaning roller shaft in the
clockwise direction, while checking the position of the card
v If the card cannot be removed, do not try to do so forcibly.
Consult our authorized dealers or the servicing personnel.
Memo:
Example of how to pick up the card
.
v Pick up the card by following the diagram above.
E Install the retransfer film cassette, and close the printer door
.
v Remove the card after it is discharged from the card load slot.
(For single-sided printers, the card is discharged from the NG
card outlet.)
Cautions:
.
F Turn on the power
If the card cannot be removed, do not try to do so forcibly.
"Go to step 5" (A page 50)
v

Consult our authorized dealers or the servicing personnel.

E Restore the jog dial to its original position, and install the card hopper
F Install the retransfer film cassette, and close the printer door
G Turn on the power
"Go to step 5" (A page 50)

51
Troubleshooting

If the card is caught in the card feed roller to the left of the
Ink Ribbon
m
retransfer heating roller
A Turn off the power
B Check the position of the card
C Attach the jog dial to the card feed roller shaft Ink Ribbon has Run Out
v "Replace with a new ink ribbon." (A page 30)

Ink Ribbon is Broken

v Repair the ink ribbon.

Cautions:
v If the security lock function is turned on, turn off the function from the
computer to unlock the printer. After closing the door, turn on the function
again from the computer.
v Stand the cassette on a flat surface as illustrated in the diagram. Avoid
doing so on the floor as dust attached to it may cause printing errors.
.
.
v Do not touch the inked surface (the side that faces outward when installed)
with your hand. Touching it may cause printing errors. Put on the supplied
gloves when handling the ink ribbon.
v The cassette is heavy when the ink ribbon is loaded. To prevent the cassette

from dropping during handling, make sure to hold it with both hands.
v When installing a used ink ribbon, align the yellow side of the unused ribbon

with the arrow indicated on the label of the cassette. If the position of the
yellow side is not properly aligned, the print may turn out light.
v Do not perform any work on the printer door. Do not place heavy objects or
.
D Turn the card feed roller shaft in the anti-clockwise direction, apply load on the printer. Doing so may damage it.
while checking the position of the card v During replacement, clean the four bobbin holders on the printer. If burrs

produced by friction with the bobbins are attached to the bobbin holders,
they may fall onto the card, ink ribbon, or retransfer film, causing printing
errors.
"Cleaning the bobbin holders" (A page 38)

1 Open the printer door

.
.
v The card is discharged from the card outlet.
2 Press and hold down the cassette button, and remove the ink ribbon
Cautions: cassette (on the right)
v If the card cannot be removed, do not try to do so forcibly.
Consult our authorized dealers or the servicing personnel.
E Restore the jog dial to its original position
F Install the retransfer film cassette, and close the printer door
G Turn on the power
"Go to step 5" (A page 50)
.
3 Cut away the broken portion, and attach the unused portion at the
supply side to the other end at the take-up side using an adhesive
tape, while making sure that the joint surface is even
Cautions:
v Do not discard the used ribbon at the take-up side.

52
 Troubleshooting

4 Turn the take-up side using your hand until the broken portion can 7 Press KNB to reset the printer
no longer be seen

.
v Align the yellow side of the unused portion with the arrow indicated
on the label of the cassette.
.
5 Remove any slack in the ink ribbon

.
Memo:
v To avoid printing errors, it is recommended that you forward by one
or two images after installing the ink ribbon cassette or retransfer film
cassette.
"Initializing printer when installing the cassette" (A page 21)
.
6 Insert the cassette all the way in along the guide rail until a “click”
sound is heard, followed by closing the printer door
.
.
53
Troubleshooting

4 Turn the take-up side using your hand until the broken portion can
Retransfer Film no longer be seen

Retransfer Film has Run Out

v "Replace with a new retransfer film." (A page 31)

Retransfer Film is Broken

Repair the retransfer film.

.
v
v Align the film side of the unused portion with the arrow indicated on
Cautions: the label of the cassette.
If the security lock function is turned on, turn off the function from the
5 Remove any slack in the film
v

computer to unlock the printer. After closing the door, turn on the
function again from the computer.
v Stand the cassette on a flat surface as illustrated in the diagram. Avoid
doing so on the floor as dust attached to it may cause printing errors.

.
. 6 Insert the cassette all the way in along the guide rail until a “click”
v Do not touch the retransfer face (the side that faces outward when sound is heard, followed by closing the printer door
installed) with your hand. Touching it may cause printing errors. Put on
the supplied gloves when handling the retransfer film.
v The cassette is heavy when the retransfer film is loaded. To prevent the

cassette from dropping during handling, make sure to hold it with both
hands.
v When installing a used retransfer film, align the unused side of the film

with the arrow indicated on the label of the cassette. Improper alignment
may result in errors, or the print may turn out light.
v Do not perform any work on the printer door. Do not place heavy objects

or apply load on the printer. Doing so may damage it.

v During replacement, clean the four bobbin holders on the printer. If burrs

produced by friction with the bobbins are attached to the bobbin holders,
.
they may fall onto the card, ink ribbon, or retransfer film, causing printing
errors.
"Cleaning the bobbin holders" (A page 38)

1 Open the printer door

.
.
2 Press and hold down the cassette button, and remove the retransfer
film cassette (on the left)
.
3 Cut away the broken portion, and attach the unused portion at the
supply side to the other end at the take-up side using an adhesive
tape, while making sure that the joint surface is even
Cautions:
v Do not discard the used retransfer film at the take-up side.

54
 Troubleshooting

7 Press KNB to reset the printer

Unable to Produce Desired Printing
Results

Lines Appear on Card after Printing

v "Clean the thermal head." (A page 39)

Colors on Card Appear Faded after Printing

v "Clean the cleaning roller." (A page 33)
v "Clean the fan filter." (A page 34)
v "Clean the card feed roller/heating roller." (A page 35)
v "Clean the bobbin holders." (A page 38)

Peeling Occurs on Card after Printing

v Check the retransfer mode settings.

Overall Printing Quality is Poor

v "Clean the cleaning roller." (A page 33)
.
Memo:
v "Clean the fan filter." (A page 34)
v To avoid printing errors, it is recommended that you forward by one or two
v "Clean the card feed roller/heating roller." (A page 35)
images after installing the ink ribbon cassette or retransfer film cassette. v "Clean the bobbin holders." (A page 38)
"Initializing printer when installing the cassette" (A page 21) v Is the printing face of the card dirty?
Use a clean card.
Unable to Fit Retransfer Film Cassette into Printer
v With the printer door closed, turn on the power to cancel the Card is Printed in a Single Color
transport mode. v Is the print setting set to single-color printing?
v While in the transport mode, the retransfer film cassette cannot be v Is the software application setting set to single-color printing?
installed to the printer with the retransfer film loaded.
Check the print settings.
"Transport Mode Setting" (A page 27)

Strange Characters or Images are Printed

v Is the driver for this printer selected on the computer?
Select the driver for this printer.
v Is the USB cable connection loose?
Plug in the USB cable properly.

Retransfer cannot be Performed Successfully

v Is the printing face of the card dirty?
Use a clean card.
v Is the surrounding temperature or card surface temperature too
low?
Use the printer when the surrounding temperature is sufficiently high.
v Is the retransfer speed setting value too high?
Set to a value that is smaller than the standard value, +2 (i.e.,
between +1 and -3).
v Is the temperature of the retransfer heating roller too low?
Set to a value that is larger than the standard value, +1 (i.e., +2).

55
Troubleshooting

Printer not Operating as Desired

Card is not Fed into the Printer

v Is the card load roller dirty?
"Clean the card load roller." (A page 34)
v Is the cleaning roller dirty?
"Clean the cleaning roller." (A page 33)
v Is the card thickness correctly adjusted?
"Check the adjusted card thickness." (A page 61)
v Are the cards adhered to one another?
When using new cards, set them after making sure that they are not
adhered to each other due to static.

Power does not Turn On

v Is the power switch turned off? (¡ position)
Turn on the power. (I position)
v Is the power cord disconnected?
Plug in the power cord properly.
v Is there electricity supply from the outlet?
Try connecting another electrical device to the outlet. If the device
works normally, then it could be due to malfunctioning of the printer.
Please consult our authorized dealers.

Printing does not Start or Stops Halfway

v Is the printer door open?
"Close the printer door properly, and reset the printer." (A page 20)
v Is the printer connected to a computer?
Connect the printer to a computer correctly using a USB/LAN cable.
v Is the length of the USB cable too long?
A USB cable with a length of not more than 2 m is recommended.
v Are cards set into the printer?
"Set the cards correctly." (A page 29)
v Is the ink ribbon installed?
"Install the ink ribbon correctly." (A page 30)
v Is the retransfer film installed?
"Install the retransfer film correctly." (A page 31)
v Is the driver for this printer selected?
Select the driver for this printer.

56
 Setup

Installation and Connection Power Cord Connection

1 Insert the power cord (supplied) to the AC inlet at the rear of the
Printer Installation printer

Cautions:
v Using the printer in an environment beyond the operating ambient
temperature range may result in retransfer or printing errors. Check
the “Precautions on installation location” and “Operating environment
conditions” specifications.
"Precautions on installation location" (A page 6)
"Operating environment conditions" (A page 10)
Ventilation holes for the cooling fan are located at the rear and side of
the printer.
v Install the printer by allowing a clearance of at least 20 cm between

its sides and surrounding walls.

.
2 Plug the power cord (supplied) into an outlet
Memo:
v Make use of an AVR (automatic voltage regulator) to prevent any
fluctuation in voltage. Alternatively, an uninterruptible power supply
is recommended in case momentary power failure occurs.
Cautions:
v Make sure that the power outlet is grounded and used as a
dedicated power source for the printer.
.
Allow a clearance of at least 10 cm between the rear of the printer
Plug the power cord of the printer directly to the outlet. Do not share
v

and the wall.

v

the same outlet with other devices.

Card Stacker (Supplied)

1 Hook the tab on the card stacker to the card stacker attachment slot
.
Do not place any object on the printer.
.
v

A Card outlet
B Card stacker attachment slot
C Tab
D Card stacker
Memo:
v The card stacker is able to store up to about 100 cards with a
thickness of 0.76 mm.
.
57
Setup

4 Remove any slack in the ink ribbon

Printing Media A Hold the cassette.
B Turn the knob in the direction indicated by the arrow.

Installing the Ink Ribbon

Cautions:
v Stand the cassette on a flat surface as illustrated in the diagram. Avoid
doing so on the floor as dust attached to it may cause printing errors.

.
5 Insert the cassette all the way in along the guide rail until a “click”
. sound is heard, followed by closing the printer door
v Do not touch the inked surface (the side that faces outward when installed)
with your hand. Touching it may cause printing errors. Put on the supplied
gloves when handling the ink ribbon.
v The cassette is heavy when the ink ribbon is loaded. To prevent the cassette
from dropping during handling, make sure to hold it with both hands.
v Do not perform any work on the printer door. Do not place heavy objects or
apply load on the printer. Doing so may damage it.

1 Open the printer door

.
.
2 Press and hold down the cassette button, and remove the ink ribbon
cassette (on the right)
.
6 Press KNB to reset the printer
.
3 Install a new ink ribbon
v Install while referring to the indication on the label of the cassette.
.
A With the inked surface facing outward, align the yellow side of the
unused ribbon with the arrow on the cassette, and unwind it
along the three shafts.
B Insert the ink ribbon firmly into the bobbin holders with the ribbon
set to the far end of the guides.
.
v A: take-up side (black) Memo:
v B: unused side (yellow) v To avoid printing errors, it is recommended that you forward by one or
two images after installing the ink ribbon cassette or retransfer film
cassette.
"Initializing printer when installing the cassette" (A page 21)
.
58
 Setup

B With the retransfer face facing outward, align the unused side of
the film with the arrow on the cassette, and unwind it along the
Installing the Retransfer Film
three shafts.
Cautions: C Insert the retransfer film firmly into the bobbin holders with the film
v Stand the cassette on a flat surface as illustrated in the diagram. set to the far end of the guides.
Avoid doing so on the floor as dust attached to it may cause printing v A: take-up side (black)

errors. .
v B: unused side (green)

v Do not touch the retransfer face (the side that faces outward when
installed) with your hand. Touching it may cause printing errors. Put
on the supplied gloves when handling the retransfer film.

.
v The cassette is heavy when the retransfer film is loaded. To prevent 4 Remove any slack in the film
the cassette from dropping during handling, make sure to hold it with
A Hold the retransfer film cassette.
both hands.
B Turn the knob in the direction indicated by the arrow.
v When installing a new film, make sure that at least three black lines
are wound onto the take-up side. Insufficient winding may cause the
printer to malfunction.
v Do not perform any work on the printer door. Do not place heavy
objects or apply load on the printer. Doing so may damage it.

1 Open the printer door

.
5 Insert the cassette all the way in along the guide rail until a “click”
sound is heard, followed by closing the printer door
.
2 Press and hold down the cassette button, and remove the retransfer
film cassette (on the left)
.
.
3 Install a new retransfer film
v Install while referring to the indication on the label of the cassette.
A When installing the retransfer film, make sure that at least three
.
black lines are wound onto the take-up side. Cautions:
v While in the transport mode, the retransfer film cassette cannot be
installed to the printer with the retransfer film loaded. With the printer
door closed, turn on the power to cancel the transport mode.
"Transport Mode Setting" (A page 27)
.
59
Setup

6 Press KNB to reset the printer

Setting Cards
v The card hopper is able to store up to about 200 cards with a thickness
of 0.76 mm.
Cautions:
v Get ready cards that are designated by the authorized dealer.
v If the security lock function is turned on, the card hopper will be
locked. Turn off the function from the computer. After loading the
card, turn on the function again from the computer.
v Do not touch the printing surface of the card. Touching it may cause
printing errors. Put on the supplied gloves when handling the cards.
v To prevent card jams from occurring, limit the number of cards
stored in the card hopper at any time to about 100 pieces regardless
of the card thickness.
v When using new cards, set them after making sure that they are not
adhered to each other due to static.
v Align the cards before setting them in the printer. Otherwise, the card
hopper cover may not close properly, and this may damage the
printer.
v Printing the card on the side with the magnetic stripe may cause
printing errors or damage to the card’s functions. If you want to do
.
Memo: so, please consult our authorized dealers in advance.
v To avoid printing errors, it is recommended that you forward by one v To set cards with both functions (magnetic stripe and contact IC),
or two images after installing the ink ribbon cassette or retransfer film follow the procedure for setting the contact IC card.
cassette.
"Initializing printer when installing the cassette" (A page 21) 1 Set the card hopper knob to [OPEN]
.
2 Lift to remove the card hopper cover
.
60
 Setup

3 Align the orientation of the cards, and set them in the printer m Adjusting card thickness
m Magnetic stripe cards v The thickness of a card that is adjustable is between 0.25 mm and
v Set the card with the magnetic stripe facing upward and toward 1.00 mm.
the printer, or facing downward and toward you. This is adjusted to a thickness of 0.76 mm by default.
A Set the card hopper knob to [LOCK]
.
m ISO contact IC cards
v Set the card with the Contact IC terminal facing upward and
toward the rear of the printer, or downward and toward the rear of
the printer.

.
B Remove the card hopper
v For single-sided printers, set the cards with the IC terminal facing
down and toward the rear of the printer.
.
4 Install the card hopper cover, and set the card hopper knob to
[LOCK]

.
C Insert a ballpoint pen into the card separator hole, and turn
slowly
v Adjust according to the range of the card thickness used.
.
Memo:
v If the card cannot be discharged during printing, adjust the card
.
thickness by turning the card separator in the clockwise
direction by one scale at a time.
v If two cards are discharged at a time during printing, adjust the
card thickness by turning the card separator in the anti-
clockwise direction by one scale at a time.
D Install the card hopper
.
61
Setup

Printer and Computer Connection Connecting with a LAN Cable

Cautions:
Connecting with a USB Cable v Plug the LAN cable in correctly and firmly.
Make use of a shielded LAN cable to avoid any malfunction.
Cautions:
v

While printing is in progress, do not turn off the power of the

v If a USB cable is also connected at the same time when the power is
turned on, priority will be given to USB.
v

computer, or switch it to the sleep or standby mode. Doing so may

stop the movement of the cards inside the printer.
1 Turn off the power of the printer and computer
v Plug the USB cable in correctly and firmly.
v Do not connect the cable to the USB connectors on the monitor or 2 Plug the LAN cable into the LAN cable connection terminal at the
keyboard of the computer. The printer may not be correctly rear of the printer
recognized.
v When using a USB hub, make use of one that is directly connected
to the computer.

1 Turn off the power of the printer and computer

2 Plug the USB cable into the USB cable connection terminal at the
rear of the printer, and "Cable clamp" (A page 8) pass the USB
cable through the cable clamp

.
3 Plug the LAN cable into the connection terminal of the hub that is
installed on the network that the computer is connected to

Connecting Multiple Printers

.
Cautions: v To connect multiple printer units to one computer via USB, assign a
v As illustrated in the diagram, do not pull the USB cable excessively different unit number from 1 to 10 to each of the printers.
toward the cable clamp. Doing so may subject the USB connector of "Unit Number Setting" (A page 27)
the printer to stress, thus resulting in connection problems. v To connect multiple printers to the same network, set a different IP

address for each printer.

.
3 Plug the other end of the USB cable into the USB cable connection
terminal of the computer

62
63
Digital Identification Solutions AG
Teckstrasse 52
73734 Esslingen
Germany
Phone: + 49 711 341 689 - 0
Fax: + 49 711 341 689 - 550
Email: support@digital-identification.com

Digital Identification Solutions Pte. Ltd. Digital Identification Solutions (Beijing) Co. Ltd. Digital Identification Solutions LLC
#03-01 Hiangkie Industrial Building IV Lonsdale Center C207, No. 5 Wanhong Road 111 Kiowa Lane
27 Woodlands Industrial Park E1 Chaoyang District, Beijing, 1 00015 Piedmont, SC 29673
Singapore 757718 P.R. China United States of America
Phone: + 65 6352 8364 Phone: + 86 10 6437 4376 Phone: + 1 864 272 1199
Fax: + 65 6352 8365 Fax: + 86 10 6433 1278 Fax: + 1 770 234 5798
Email: support@sg.digital-identification.com Email: support@cn.digital-identification.com Email: support@us.digital-identification.com

Digital Identification Solutions (Branch) Digital Identification Solutions S. de R.L. de C.V. vps ID Systems GmbH
Unit E-20, Dubai Airport Free Zone Parque Industrial Benito Juárez Carl-Zeiss-Strasse 2
P.O. Box 5 46 68 Acceso II, No. 5, Bodega No. 1 76275 Ettlingen
Dubai, United Arab Emirates Querétaro, Qro, C.P. 76130 Germany
Phone: + 971 4 299 4146 México Phone: + 49 7243 5488 - 0
Fax: + 971 4 299 4147 Phone: + 52 442 2171 768 - 0 Fax: + 49 7243 5488 - 11
Email: support@uae.digital-identification.com Fax: + 52 442 2171 768 - 10 Email: info@vps.de
Email: support@mx.digital-identification.com

www.digital-identification.com
Copyright 2011 Digital Identification Solutions Group. All rights reserved. Information in this document is subject to change without prior notice.
IDExpert® and EDIsecure® are registered trademarks of Digital Identification Solutions AG. All other trademarks, tradenames, service names are trademarks or registered trademarks of
their respective owners.