KIMOSHI LLC
Hello,
This is Ci Li
I am making this plan of action to reinstate my seller account according to the
notification of July 28, 2021.
We received another notification on August 11, 2021 stating that Amazon has
decided not to reactivate our account due to violations of “FBA Lost and Damaged
Inventory Reimbursement Policy”.
--- THE ROOT CAUSE OF SENDING LESSER UNITS THAN EXPECTED:
On July 28, 2021,I received a notification which states that “I have to send the proofs
to demonstrate the validity of our FBA reimbursement claims for the ASINs under
review”
Shipment id: FBA1629RF5HK
Product SKU: G6-FLTE-5QLJ
Product ASIN: B083MZTHV3
Product Name: Made of Hearts Sheets of 20 Forever First Class Postage Stamps
Wedding Celebration Love Valentines (2 Sheets of 20)
Expected units: 200 units
Received units: 153 units
Unit Shortage: 47 units
Shortage reason: Not shipped due to damaged condion
Reconcile status: Reconcile is done as 47 units were not shipped and shipment
status is closed
When this shipment was ready to ship, We found that our 47 quantities were not in
good condition in other words these units were partially damaged, So we did not
shipped these 47 units out of 200 and we shipped only 153 units which were
received in Amazon Warehouse
We removed these units from the shipment physically from the box but We forgot to
update the unit quantity in the shipment in seller account and As the result Amazon
received 47 less units out of 200.
It was a big mistake which was done from our side,We Apologize for all this
inconvenience to Amazon FBA team.
When Amazon FBA received only 153 units out of 200 units, That’s why they
consider this a violation of FBA Lost and Damaged Inventory Reimbursement Policy
and our Amazon seller account was deactivated.
--- THE ACTIONS YOU HAVE TAKEN TO RESOLVE THE ISSUE:
1. Updated the actual shipped quantity in the Shipment:
First of all as we got this issue, We have updated the actual shipped quantity in the
shipment in the Shipment content section in my seller account.Actually these 46
short units were not in good condition at the time of shipping in other words we can
say that these were partially damaged from outer packaging and seems like old, So
we did not shipped these units in the shipment.
We have updated the required information which was asked:
- Known discrepancies.
- Description of shipping boxes.
- UPC/EAN of units, if different from listed.
- Any missed prep activity.
After reviewing all policies we came know that After we approve our shipment, it’s
important to know that:
-- We can’t delete shipments.
-- Our ability to update product quantities is limited.
-- Any listings currently listed as Fulfilled by Merchant will be changed to Fulfilled by
Amazon.
-- Shipments that we approve will be expected at the assigned Amazon fulfillment
centers. If we don’t ship to the fulfillment center assigned for that shipment,
receiving your inventory will be delayed.
2. Hired an professional Amazon SPN for FBA shipments to resolve this
issue:
We have hired an Amazon third party service who is handling all types of inventory
planning and shipment creation activities in our seller account. He is managing all
policy compliance issues in performance matrix so that any compliance issues will
not be raised in the account. From now our all inventory will be checked carefully by
this SPN before creating any shipping plan for FBA. We are also working hard to
resolve this issue as soon as possible.
Our Amazon SPN is managing the following actions and responsibilities to resolve
this issue related to FBA shipment:
-- Creation of the shipping plan
-- Choosing the products for shipment
-- Setting up the quantities to ship to FBA
-- Preparation of the products for shipments
-- Printing of Labels
-- Labeling of products
-- Packaging of all products in boxes
-- After the packaging review of shipping content in shipment.
-- Then Finalize the Shipment for Shipping
3. Reviewed All Rules and policies for Amazon FBA shipment:
To know the actual mistake of mine I have reviewed many “Help pages” which are
recommended from Amazon seller support”
FBA shipment policy
https://sellercentral.amazon.com/gp/help/help.html?itemID=LMEBQLNBY97ANYY
FBA inventory reimbursement policy
https://sellercentral.amazon.com/gp/help/200213130
Send/replenish inventory: Review shipments to Amazon
https://sellercentral.amazon.com/gp/help/G201021870
Summary of shipment process
https://sellercentral.amazon.com/performance/notifications
Reconcile your shipment
https://sellercentral.amazon.com/gp/help/G201214140
Send/replenish inventory: Set quantity for shipment to Amazon
https://sellercentral.amazon.com/gp/help/G201021840
FBA Prep Service
https://sellercentral.amazon.com/gp/help/201023020
## THE STEPS YOU HAVE TAKEN TO PREVENT THE ISSUE GOING
FORWARD:
A. We have started to make new SOPs to handle FBA shipments in the future:
We have made some Standard operating processors regarding the FBA shipments
and inventory planning. We are working very hard to resolve this issue earliest so
that we can start the standard operating processors in our daily work routines to
prevent this issue in the future.
From now We will do final review of the available units of all SKUs in inventory and
match with the shipment content and shipment page, only then we will approve our
shipment.
To prevent this type shortage issue in the future we will check the following
information in the shipment carefully:
Shipment Information:
-- Shipment name: A name is assigned to your shipment based on the date, time,
and number of shipments included in the plan after it is divided.
-- Shipment ID: A shipment ID is created automatically.
-- MSKUs: The number of MSKUs (unique product identifiers) included in the
shipment
-- Units: The quantity of each MSKU in the shipment.
-- Ship to: The code and location of the destination fulfillment center
Label placement:
We apply barcodes to our products, make sure that:
-- We put the correct barcode on each item
-- We cover all other visible barcodes except for any serial number barcodes.
-- We place the barcode on the outside of any prep materials
-- We do not place the barcode on a curve or corner of the package
-- We will check if there is a product in case pack then we ensure each item in a case
pack has an Amazon barcode, and any barcodes on the case have been removed.
B. We are educating our employees for Shipment creation to prevent this
issue further:
We have started training of our employees for the current FBA shipment creation and
all steps which are related to FBA.
We are giving training to our employees on the following topics to prevent this type of
issues in the future:
-- Crosscheck of units
-- Packaging requirements
-- Product Conditions
-- Expiration dates
-- Safety
-- Marketing materials
-- Product Bar code labels
-- Packaging Materials
-- Minimum qualifications Criteria
We are educating our staff for all required Amazon policies and further we
will prepare all the fba shipments by following the accurate checklist and nothing will
be skipped to prevent the current issues
Send/replenish inventory workflow steps:
-- Choose Products for shipments from inventory.
-- Set quantity for shipments to Amazon
-- Prepare your products for FBA shipping
-- Label your products
-- Review/view shipments to Amazon
-- Confirm shipment to Amazon
C. We are working to improve our operational capabilities to maintain most of
the units ready to move conditions to prevent this issue in the future:
My employees have checked many things regarding this issue recently. We are
making some working systems to check the inventory units quantity and conditions
regularly.
We are going to use a software to plan the inventory. This issue happened because
we had no regular check system of products in our warehousing units.
D. Why our account must be reactivated?
We apologize for the recent activity done from our side that we had prepared the
shipment of 200 units but we shipped only 154 units. We have already explained the
reason why this has been done.
We thought that “Not to ship these 46 units is better to give poor product experience
to customers due to partially damaged products” and surely if we would have shipped
those units, customers were going to ask for return and refund on orders.
If customers return any product due to the damaged condition of the product, it also
hamper our account as bad quality of product. To prevent this issue we have not
shipped these units in the shipment. But who knows Amazon blocked our account in
the reason of lesser quantity in shipment.
Our last appeal was denied stating that we have violated the FBA inventory
reimbursement policy. Possibly We have violated the policy but we have not applied
for any reimbursement of any unit and we had no wrong intention to manipulate
Amazon FBA team. We have done a mistake only and we accept this.
So kindly review our plan of action, We have explained the root cause, the actions
we have taken to resolve this issue and how we will prevent this issue in the future.
## Supplier & Purchaser Details:
-- Supplier name: Postal Products Unlimited
-- Phone number: +1 1800-229-4500
-- Fax number: +1 1800-570-0007
-- Address: 500 W Oklahoma Ave. Milwaukee, WI 53207 USA
-- Website: www.postalproducts.com
-- Contact Email: info@postalproducts.com
-- Item quantity: 200
-- Invoice number: 00026154801
-- Item descriptions: USPS Made of Hearts Stamp (Sheet of 20)
PURCHASER:
-- Supplier name: Kimoshi LLC
-- Phone number: +1 (571) 454 6765
-- Address: 30 n gould st ste r, shenzhen, baoan, GD 518000, China
-- Contact Email: kimoshillc@outlook.com
Kindly Go through the attached documents and reactivate the account if possible because I am
losing my business on this crucial time.
Regards,
Ci Li
