Qualification Pack

QP Code:SGJ/Q2101

Refinery Process Operator

NSQF Level: 4
QP Code: HYC/Q 3802

NSQF Level: 4

Hydrocarbon Sector Skill Council

Second Floor - OIDB Bhawan, Tower C,
Plot No. 2, Vikas Marg, Sector – 73,
Noida, Uttar Pradesh - 201301

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Contents
HYC/Q3803 Refinery Process Operator ..................................................................................................... 3
Brief Job Description ........................................................................................................................................ 3
Personal Attributes .......................................................................................................................................... 3
Applicable National Occupational Standards (NOS) ................................................................................... 3
Compulsory NOS: ............................................................................................................................................. 3
Qualification Pack (QP) Parameters ................................................................................................................. 3
HYC/N3803 carry our refinery operation................................................................................................... 4
HYC/N9301 Working effectively in a team ................................................................................................ 8
HYC/N9302: Maintain health, safety and security procedures ................................................................. 11
Assessment Guidelines and Assessment Weightage ................................................................................ 16
Assessment Guidelines .................................................................................................................................. 16
Assessment Weightage .................................................................................................................................. 17
Acronyms .............................................................................................................................................. 18
Glossary................................................................................................................................................. 19

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HYC/Q3803 Refinery Process Operator

Brief Job Description

Individual at this job is responsible to operate equipment, monitor pressure and flow, read gauges and
adjust valves at refinery. The person at this job is responsible for identifying and correcting problems
in the refinery process.

Personal Attributes

The individual should have good sense of responsibility, a good organizer and time keeper. The person should
have the ability to work individually / team in different shift.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. HYC/N3803 Carry our refinery operation

2. HYC/N9301 Working effectively in a team
3. HYC/N9302 Maintain health, safety and security procedures

Qualification Pack (QP) Parameters

Sector Hydrocarbon
Sub-Sector Downstream
Occupation Refinery Operation
Country India
NSQF Level 4
Aligned to NCO/ISCO/ISIC Code NCO/ 2015 3134
Completed 2nd year of the 3-year Diploma (after 10th)
in relevant field
OR
Minimum Educational Qualification & Experience 10th Grade Pass plus 2-year of National Trade Certificate
(NTC) in relevant field
OR
12th Grade Pass
OR th
Minimum Level of Education for Training in School Previous
10 relevant Qualification of NSQF Level 3.0 plus 3-
Pre-Requisite License or Training NA of relevant experience
years
Minimum Job Entry Age 18 years
Last Reviewed On 3-May-2023
Next Review Date 2-May-2026
NSQC Approval Date 3-May-2023
Version 1.0

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HYC/N3803 carry our refinery operation

Description

This unit is about performing refinery operation such as monitor pressure and flow, read gauges and
adjust valves, identify and correct problems at refinery.

Scope

This unit/task covers the following:

• Check readiness of the operating units
• perform refinery operation
Elements and Performance Criteria
Check readiness of operating unit
To be competent, the user/individual on the job must be able to;
PC1. collect blueprint from supervisor/manager
PC2. lubricate and clean equipment and processing system timely
PC3. patrol units ensure security and safety
PC4. observe automatic warning signals
PC5. check for leaks and faulty equipment, valves, pumps, etc.
PC6. report malfunctioning of equipment to supervisor/manager
PC7. coordinate with refinery technician for repair of faulty equipment, valves, pumps, etc.

perform refinery operation

To be competent, the user/individual on the job must be able to;
PC8. operate Distributed control systems (DCS) heaters, furnaces, compressors, exchangers, reactors,
quenchers, stabilizers, fractionators, rechargers, absorbers, strippers, debutanizers, stills, and
towers for distillation, absorption, extraction, adsorption, thermal and catalytic cracking and
reforming, polymerization, isomerization, coking, Vis breaking, and alkylation operation
PC9. regulate pumps and compressors as per the instruction from supervisor/manager
PC10. set knobs, switches, levers, valves and index arms to control process
PC11. read temperature in pressure gauges, flowmeters, vacuum and time, record readings in the log
PC12. monitor and operate processing units to produce fuel, kerosene, gasoline, oil, etc.
PC13. collect oil sample and send to laboratory for quality check
PC14. clean processing units’ interior by circulating solvent and chemicals as per SOP
PC15. report logs, finding and fault to the supervisor/manager

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the basic principle of refinery operation
KU2. standard operating procedures for refinery operation
KU3. importance of maintaining clean workplace
KU4. relevant health and safety requirements applicable to the work place
KU5. potential hazards, risks and threats based on the nature of work

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KU6. the importance of personal protective equipment used during refinery operation
KU7. ways of efficiently managing material and water in the process
KU8. the difference between recyclable/reusable and waste material

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and interpret refinery operation blueprint

GS2. assess complexity and criticality of task
GS3. communicate effectively with team members
GS4. complete tasks efficiently and accurately within stipulated time
GS5. work with supervisors/team members to carry out work related tasks
GS6. perform basic mathematical calculation
GS7. plan and organize the marketing activity
Assessment Criteria
Theory Practical Project Viva
Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC1. collect blueprint from supervisor/manager 1 2

PC2. lubricate and clean equipment and 1 2
processing system timely
PC3. patrol units ensure security and safety 1 2

PC4. observe automatic warning signals 1 2

PC5. check for leaks and faulty equipment, valves, 2 2

pumps, etc.
PC6. report malfunctioning of equipment to 1 2
supervisor/manager
PC7. coordinate with refinery technician for repair 1 2
of faulty equipment, valves, pumps, etc.
PC8. operate heaters, furnaces, compressors, 2 2
exchangers, reactors, quenchers, stabilizers,
fractionators, rechargers, absorbers, strippers,
debutanizers, stills, and towers for distillation,
absorption, extraction, adsorption, thermal and
catalytic cracking and reforming, polymerization,
isomerization, coking, Vis breaking, and alkylation
PC9. regulate pumps and compressors as per the 1 2
instruction
PC10. set knobs, switches, levers, valves and index 1 2
arms to control process

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PC11. read temperature in pressure gauges, 2 2

flowmeters, vacuum and time, record readings in
the log
PC12. monitor and operate processing units to 1 2
produce fuel, kerosene, gasoline, oil, etc.
PC13. collect oil sample and send to laboratory for 2 2
quality check
PC14. clean processing units’ interior by circulating 1 2
solvent and chemicals as per SOP
PC15. report logs and finding to the 2 2
supervisor/manager
NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code HYC/N3803

NOS Name Carry our refinery operation

Sector Hydrocarbon
Sub-Sector Downstream
Occupation Refinery Operations
NSQF Level 4
Credits 9
Version 1.0
Last Reviewed Date 3-May-2023

Next Review Date 2-May-2026

NSQC Clearance Date 3-May-2023

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HYC/N9301 Working effectively in a team

Description
This unit covers basic practices that improve effectiveness of working in a team in an organizational set-up

Scope
This unit/task covers the following:
• Effective team work

Elements and Performance Criteria

Effective team work
To be competent, the user/individual on the job must be able to:
PC1. maintain clear communication with colleagues
PC2. pass on information to colleagues in line with organisational requirements
PC3. work in a team and support the team members
PC4. work in ways that show respect to colleagues
PC5. fulfil commitments made to colleagues
PC6. inform team members timely, if timelines can’t be met
PC7. take the necessary initiatives to resolve the issues while working in team

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. the organization’s policies and procedures related to team work in workplace
KU2. the importance of effective communication and establishing good working relationships with
colleagues
KU3. Knowledge of gender concepts, issues & legislation
KU4. the importance of creating an environment of trust and mutual respect
KU5. the implications of own work on the work and schedule of others
KU6. the standard practice in organisation w.r.t communication at various levels
KU7. the instructions at individual level or at group level
KU8. individual work responsibility and corrective measures required to complete task in time
KU9. the importance of personal qualities like discipline and confidence to achieve success in work
assigned

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. communicate effectively in writing
GS2. read instructions, guidelines/procedures
GS3. communicate information effectively
GS4. make decisions on a suitable course of action or response keeping in view resource utilization while
meeting commitments
GS5. how to plan the work to meet the deadline

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GS6. the importance of consistent and reliable services for customer satisfaction
GS7. apply problem solving approaches in different situations
GS8. apply balanced judgments to different situations

Assessment Criteria
Theory Practical Project Viva
Assessment Criteria for Outcomes
Marks Marks Marks Marks

Effective teamwork 20 30

PC1. maintain clear communication with

2 4 - -
colleagues
PC2. pass on information to colleagues in line
3 5 - -
with organisational requirements
PC3. work in a team and support the team
3 4 - -
members
PC4. work in ways that show respect to
3 4 - -
colleagues

PC5. fulfil commitments made to colleagues 3 5 - -

PC6. inform team members timely, if timelines

3 4 - -
can’t be met
PC7. take the necessary initiatives to resolve
3 4 - -
the issues while working in team

NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code HYC/N9301

NOS Name Working effectively in a team

Sector Hydrocarbon

Sub-Sector Generic

Occupation Generic

NSQF Level 4

Credits 2.5

Version 3.0

Last Reviewed Date 3-May-2023

Next Review Date 2-May-2026

NSQC Clearance Date 3-May-2023

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HYC/N9302: Maintain health, safety and security procedures

Description
This unit covers maintaining health, safety and security procedures at the workplace. This includes procedures
and practices that candidates need to follow to help maintain a healthy, safe and secure work environment

Scope
This unit/task covers the following:
• Practice health and safety measures
• Follow fire safety procedures
• Follow emergencies, rescue and first-aid procedures

Elements and Performance Criteria

Practice health and safety measures
To be competent, the user/individual on the job must be able to:
PC1. use protective clothing/equipment for specific tasks and work conditions
PC2. identify documents, location and people responsible for health and safety in the workplace
PC3. identify possible causes of risk or accident in the workplace
PC4. carry out safe working practices while dealing with hazards to ensure the safety of self and others
PC5. lift heavy objects safely using correct procedures
PC6. identify common safety signs, displayed in various areas

Follow fire safety procedures

To be competent, the user/individual on the job must be able to:
PC7. use the various appropriate fire extinguishers on different types of fires correctly
PC8. follow rescue techniques applied during fire hazard
PC9. follow good housekeeping practice in order to prevent fire hazards
PC10. list issues concerning the safety in work place
PC11. inform fire safety department about any near-miss incidents in the work place
PC12. follow the applicable laws, regulations and codes as per safety standard
PC13. prepare written accident/incident report and share with the concerned officer/department

Follow emergencies, rescue and first-aid procedures

To be competent, the user/individual on the job must be able to:
PC14. provide appropriate first aid to victims in emergency situation
PC15. demonstrate basic techniques of bandaging
PC16. respond promptly and appropriately to an accident
PC17. perform rescue activity during an accident in real or simulated environments
PC18. demonstrate correct method to rescue injured people and others during an emergency

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Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. company’s policies on personnel management and duty reporting procedure
KU2. reporting structure within organization
KU3. how to escalate problem
KU4. concept of “hazards” and “risks”
KU5. health and safety hazards commonly affecting the work environment and related precautions
KU6. preventative and remedial actions to be taken in the case of exposure to toxic materials
KU7. importance of using protective clothing/equipment while working
KU8. various causes of fire
KU9. techniques of using different types of fire extinguishers
KU10. different materials used for extinguishing fire
KU11. various types of safety signs and their significance

Generic Skills (GS)

User/individual on the job needs to know how to:
GS1. communicate by writing
GS2. read instructions, guidelines/procedures and reports
GS3. communicate effectively and share the information efficiently
GS4. identify and report potential sources of danger
GS5. how to plan the work to meet the deadline
GS6. the importance of on time services
GS7. apply problem solving approaches in different situations
GS8. apply balanced judgments to different situations

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Assessment Criteria
Theory Practical Project Viva
Assessment Criteria for Outcomes
Marks Marks Marks Marks

Practice health and safety measures 9 15

PC1. use protective clothing/equipment for

1 4 - -
specific tasks and work conditions
PC2. identify documents, location and people
responsible for health and safety in the 2 1 - -
workplace
PC3. identify possible causes of risk or accident
1 3 - -
in the workplace
PC4. carry out safe working practices while
dealing with hazards to ensure the safety 2 2 - -
of self and others
PC5. lift heavy objects safely using correct
1 3 - -
procedures
PC6. identify common safety signs, displayed in
2 2 - -
various areas

Follow fire safety procedures 12 16

PC7. use the various appropriate fire

extinguishers on different types of fires 2 2 - -
correctly
PC8. follow rescue techniques applied during
2 2 - -
fire hazard
PC9. follow good housekeeping practice in
2 2 - -
order to prevent fire hazards
PC10. list issues concerning the safety in work
1 3 - -
place
PC11. inform fire safety department about
2 2 - -
any near-miss incidents in the work place
PC12. follow the applicable laws, regulations
1 3 - -
and codes as per safety standard
PC13. prepare written accident/incident
report and share with the concerned 2 2 - -
officer/department
Follow emergencies, rescue and first-aid
4 19
procedures
PC14. provide appropriate first aid to victims
1 4 - -
in emergency situation

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PC15. demonstrate basic techniques of

1 4 - -
bandaging
PC16. respond promptly and appropriately to
0 3 - -
an accident
PC17. perform rescue activity during an
1 4 - -
accident in real or simulated environments
PC18. demonstrate correct method to rescue
injured people and others during an 1 4 - -
emergency

NOS Total 25 50

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National Occupational Standards (NOS) Parameters

NOS Code HYC/N9302

NOS Name Maintain health, safety and security procedures
Sector Hydrocarbon
Sub-Sector Generic
Occupation Generic
NSQF Level 4
Credits 2.5
Version 3.0
Last Reviewed Date 3-May-2023

Next Review Date 2-May-2026

NSQC Clearance Date 3-May-2023

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Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also
lay down the proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on the knowledge bank of questions created by the
SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for the theory part for each
candidate at each examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/ training center based on these criteria.
6. To pass the Qualification Pack assessment, every trainee should score a minimum of 70% of aggregate
marks to successfully clear the assessment.
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Recommended Pass % aggregate for QP: 70%

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Assessment Weightage

Compulsory NOS

Viva
National Occupational Theory Practical Project Total
Mark Weightage
Standards Marks Marks Marks Marks
s

HYC/N 3803 carry our refinery

20 30 - - 50 60
operation

HYC/N9301 Working effectively 20 30 50 20

in a team - -
HYC/N9302 Maintain health, 25 50 75 20
safety and security procedures
- -
Total 65 110 - - 175 100

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Acronyms

NOS – National Occupational Standard(s)

OS – Occupational Standard(s)
NSQF – National Skills Qualifications Framework
QP – Qualifications Pack
KU – Knowledge and Understanding
GS – Generic Skills
SOP- Standard operating procedure

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Glossary

Sector is a conglomeration of different business operations having

Sector similar business and interests. It may also be defined as a distinct subset
of the economy whose components share similar characteristics and
interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational Knowledge and Understanding (KU) they need to meet that standard
Standards(OS) consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Performance Criteria (PC) are statements that together specify the
Criteria(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards(NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications
other criteria required to perform a job role. A QP is assigned aunique
Pack(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

helpful to anyone searching on a database to verify that this is the
Description
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

individual may have to deal with in carrying out the function which have
Scope
a critical impact on quality of performance required.

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Knowledge and Understanding (KU) are statements that together

specify the technical, generic, professional and organisational
Knowledge and
specific knowledge that an individual need in order to perform to
Understanding (KU)
the required standard.

Organisational context includes the way the organisation is

Organisational
structured and how it operates, including the extent of operative
Context
knowledge managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to

Technical Knowledge
accomplish specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically
Core Skills/Generic neededin any work environment in today’s world. These skills are
Skills(GS) typically needed in any work environment. In the context of the OS,
these include communication-related skills that are applicable to most
job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with
Electives.

Options are NOS/set of NOS that are identified by the sector as

additional skills. There may be multiple options within a QP. It is not
Options
mandatory to select any of the options to complete a QP with
Options.

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