m i s s i o n

d
A king in patient
&

C h e c
 H e l l o
Eve r y o n e !
We are from group 2
 Meet The Team
1. Anggun Dhevira H. S (2010014)
2. Dafqi Zukhrufiyah (2010026)
3. Faizah Agustin (2010044)
4. M. Mahar Bagus S (2010060)
5. Muhammad Irsyad M (2010064)
6. Naval mudratama (2010068)
 Admission
Admission of a client means allowing a client to stay in
the hospital for observation, investigation and treatment
of the disease he/she is suffering from

Admission is the entry of a patient into a hospital/Ward

for therapeutic/diagnostic purposes
Types of Admission
1. Emergency Admission
- Clients are admitted in Acute conditions requiring
immediate treatment
- E.g : patient with heart attack, poisoning, breathi h
difficulty , RTA (Road Traffic Accident) etc
- Patient should be admitted in casualty or emergency
department to save the life of the patient
2. Elective Admission

Clients are admitted for investigation and planned

treatment and surgeries
E.g : patient with diabetes, hypertension, appendicitis,
jaundice , etc
Purpose of Admission
- To receive the patient in ward for admission
- To welcome the patient
- To provide comfort and safety to the patient
- To provide immediate care
- To be ready for any emergency
- To assist the patient in adjusting to the
hospital environment
- To obtain information about patient such as
address, guardian, any information that served
as a basis of care e.g Allergy , diabetes
 Preparing The Unit For Admission
The admitting office notifies the unit prior to the pattient’s arrival , so that the
room/bed can be prepared.
Some of the activities carried out by the nurse before the patient is to be admitted are :

1. 2.

Position the bed :

Keeping the bed ready : For ambulatory client , the bed should
open the bed , fold back the be in normal position . If client has to
bedspread , top blanket , and top arrive on stretcher , the bed should be
sheet. Cover the bed with full length in lowest position . Make sure
mackintosh and two bath towels in furniture in the room is arranged to
order to protect form soiling. ensure easy access to the bed.
Preparing The Unit For Admission

3. 4.

Assemble the necessary equipment and Assemble special equipment and

supplies : supplies :
Hospital addmision pack , which contains The client may require px yg en
items such as drinking glass , papers , lotion theraphy , cardiac monitoring or suction
etc should be ready at bedside. A hospital equipment. The nurse should make sure
gown should be available , although the that the equipment is functioning
client may choose to wear own clothes. properly and is ready for patient use.
Patient Checking
Purpose of patient checking :

To learn the basic steps which must be taken

by front office staff upon the arrival of a
patient at any of our UNT Health clinics, in
order to check that patient in for their
scheduled appointment.
 Objectives
✓ Check-In Process
o Patient Signs In
o Patient Verifies Insurance Coverage
o Patient Verifies Face Sheet
o Patient Changes (if any) are Entered in Gold
o Check-In Patient in Gold
o Patient Submits Co-Pay
o Patient Waits to be Called Back to See Doctor
Importance of Patient Check-In:

Patient check-in is very important, because this

will be the patient’s first face-to-face contact
with a UNT Health clinic employee for their visit.
It is vital to make a great first impression on the
patient upon their arrival at the clinic. Quality
health care is of the utmost importance to every
patient, and that includes not only their treatment
by the doctor, but their initial and subsequent
interactions with clinic staff.
Importance of Patient Check-In:

Patients might not return if they feel as if staff

members were unhelpful, or even rude, during
their visit to the clinic – even if they liked the
doctor. Every appointment is a complete
experience for a patient, from start to finish.
Being friendly and helpful to each patient when
they arrive for their appointment sets a positive
tone for the remainder of their visit.
Importance of Patient Check-In:

In addition to maintaining a pleasant demeanor

with the patient, it is equally important to make
sure all of their demographic and insurance
information is current when they arrive for
their appointment. Even if the patient visits the
clinic frequently, or has recently been there, it is
still imperative to have them verify that their
personal data is accurate and their insurance
coverage is active.
Importance of Patient Check-In:

It is also very important to collect the patient’s

co-pay upfront, upon arrival. Although there may
be additional charges required at check-out,
depending upon procedures the patient has
during their appointment, collection of the
standard office visit co-pay still must be
collected before the appointment – NOT
after. Check-In Process.
 e n t S i g n s I n
Pati p o n a r r i v i ng
t G r e e t i n g c t e d t o d o u
1. Patie n u l d b e dir e c h
a t i e n t s h o i c a l l y , e a
i r s t t h i n g ap o i n t m e n t . Typ
The f i n f o r t h e i r app
t a c h e d ( s ee
i n i c i s s ign - i n s h e e ta t
at the c l w i t h a si g n a b e l s ,
c l i pbo a r d a n y sm a l l l
l h a v e a sis t s o f m
clinic wil s h e e tu s u a l l y c o n
T h e s i g n - i n i t e m s * :
bel o w ) . e f o l low i n g
r e ach o f t h
a c e s f o
with sp
i e n t ’ s n a m e
• the pa t h e c l i n i c
a r r i v e da t t
h e y
• the time t t i m e
i n t m e n t
• their appo e
c t o r ’ s n a m
• their do e i r s i g n -in
i t e m s on t h
s a m ee x a c t
h a ve t h e s e
l c l i n i c s
*not al
sheet
 e n t S i g n s I n
Pati n c e C o v e r a g e
I n s u ra
t i e n t V e r i f i e s r d , s o t h e i r
2. P a i n s u r a n c e c a
s t o g i v e th e i r . If
Th e p a t i e n t h a a n b e v e r i f i e d
nc e c o v e r a g e c
m e d i c a l i n s u r a p r o v i d er
cu r r e n t v e r a g e a n d / o r
n g e s to t h e c o e
a r e a n y c h a ,m a k e s u r e t h
there o u s a p p o i n t m e n t
a t i e n t ’ s p r e v i e t . T he
s i n c e t h e p t h eir f a c e s h e
s e c h a n g e s o n
n t d e n o t e s t h o p l a c e d i n t h e
patie s t o b e c o p i e d a nd
r d o n l y n e e d
insurance ca a r e a n y ch a n g e s , o r i f t he
c h a r t i f t h e r e o n l y
pati e n t ’ s e d ic a i d i s t h e
b y M e d i c a i d . M
i e n t i s c o v e r e d d c o p i e d a n d
pat l d h a v e t h e c ar
p l a n w h i c h s hou e c l i n i c.
ins u r a n c e i e n t v is i t t o t h
w i t h e a c h p a t
h e c h a r t
placed in t
 e n t S i g n s I n
Pati Ins u r a n c e C o v e r age
i e n t V e r i f i e s
3. Pat eet
e r i f i e s F a c e S h d y b e e n
Pat i e n t V h i c h ha s a l r e a
e n ext p a g e ) , w
s h e e t ( s e v e r i f ied
The face e n t ’ s a r r i v al, m u s t b e
i o r t o t h ep a t i l
print e d p r n t r e v i e w s a l
e s u r e t h e p a tie
t h e p a t i e n t . Mak a c e s h e e t , a n d
by n l i s t e d o n t h ef
p h i c i n f o r m a tio h e b o t t o m .
dem o g r a a n d s i gns a t t
s a r y ch a n g e s ,
n y n e c e s
denotes a s t o v e r i f y a r e:
t h e p a t i e n t n eed
The items
• Name
• Address
h o n e N u m b e r
•P
• Date of Birth
• Sex
 e n t S i g n s I n
Pati y ) a r eE n t e r e d i n G old
h a n g e s ( i f a n t e a n y of
4. Pat i e n t C h e et t o u p d a
es t h e f a c e s
a t i e n t c h a n g u a r a n t o r or
If th e p i o n , o r an y g
h i c inf o r m a t
e m o g r a p h o u l d be
their d n , t h o s e cha n g e s s
e i n f orm a t i o
in s u r a n c
e r e d i n G o l d .
m e d i a t e l y ent
i m

t i e n t i n G o l d f ace
C h e c k - I n P a i f i e d t h e i r
5.
g n e d i n a n d ver
a t i e n t h as s i i n g G o l d to
Once a p d i n b y up d a t
l d be c h e c k e
h e y s h o u e n t a s
sheet, t f o r t h e ir ap p o i n t m
t h e y arr i v e d
in d i c a t e
scheduled.
 e n t S i g n s I n
Pati y
u b m i t s C o - P a u p f r o n t ,
6. Patient S i e n t ’ s co-p a y
l l e c t th e p a t ay
o r t a n t t o c o e p a t i e n t m
It is imp E v e n t h o u g h th
i r a p p o i n t m ent. c o u l d r e s u l t
before the h e i r v i s i t w hich
e d u r e s d u r i ng t t , t h ey
g o p r o c h e c k - o u
under en t b e i n g d u e at c
d i t i o n a l p a y m c o - p a y at
in an a d d o f f i ce v i s i t
h e ir st a n d a r p a y in
s u b m i t t i e n t ’ s c o -
need to for e n t e r i n g a pat
T h e p r o c e s s
check-in. p t e r 8.
t a i l e d i n C h a e w i l l b e
Gold i s d e , s o that p i e c
a ry b y c l i n i c
i b l e s w i l l v
Deduct d u r i n g O J T .
t y o u r c lini c or
detail e d a t o S e e D o c t
b e C a l l e d B ack
a t i e n t W a i t s to
P
 e n t S i g n s I n
Pati duled S c h e
i n g T i m e f o r
t W a i t
7. Patien
e n t s
Appointm RN or M A w ill be
li n ic lobb y , and the
ec e a s e a t in th a t ie n t k n o w if
p a tient to t a k it y t o let th e p
A d v is e t h e o p p o r t u n
c k s h o r t ly . U se this m e , e t c . E a c h clinic
m ba nt volu
out to call the s , d u e t o h ig h ap p o in t m e
in g p a tie n t s.
t b e any de la y d in g late-ar r iv
e r e m ig h c y r e g a r
th
e d s t a f f o f t h eir poli e n t, t h e y m a y be
wly-hir p ointm
will advise ne e t h e p a t ie n t is f or t h e ir a p
m o re th a n an
u p o n how la t . If a p atient is
Dep e n d in g date a n d t im e
e d u le f o r a n o t h e r
n o -s h o w , a t which
sch ied as a
required to re t m ent, it c a n b e c la s s if
fo ll owed.
e ir a p p o in ho u ld b e
hour late for t
h
n c ed in C h a p ter 3 s
s h o w p r o c e s s refere
point the no-
Greetings
DIALOG
Nurse : “Hello, good morning Ms?”
Patient : ”Good morning”
Nurse : “I am Nurse Mike and I am shifted for registration.
what is your name?”
Patient : “My name is Mrs Rita, nurse”

Offering Help
Nurse : “Okay. Mrs Rita what can I do for you?”
Patient : “I have a problem with my stomach”
Nurse : “oh I see, sit down please.”
Patient : “yeah thank you nurse”
Nurse : “What is a problem with your stomach? What is your complaint Mrs? ”
Patient : “Yeah, I have a stomach pain and nausea”
Nurse : “Oh I see, and then Do you want to check your stomach?”
Patient : “Yes, I do nurse”

Telling the patient to registration

Nurse : “Okay Mrs. But before you check your stomach you must doing registration in here.”
Patient : “Okay”
Nurse : “Mrs Rita must fulfill this data to registration, please.”
Patient : “Okay”
“Nurse, I think this data is finished”
 DIALOG
Clarifying / Checking the Data
Nurse : “Thank you Mrs, I will check your data”
“Your full name is Rita Andini. Mrs Rita is live in Jalan Gondang Timur 1 no 11 Tembalang?. Mrs Rita is born at Semarang, Oct 30th
1986 and have marriage.”
Patient : “Yes, sure Nurse.”
Nurse : “Mrs Rita, I am so sorry this data about General Practicioner is unclear for me. What the name of your General Practicioner?
Patient : “My General Practicioner is dr Burhan Siswoyo”
Nurse : “Okay. And then your Kin is Mr Radit which is your husband, right?”
Patient : “yes, that is true. Nurse, I want to meet dr Furqon for consult about a problem of my stomach”
Nurse : “Okay, the last Mrs Rita choose dr Furqon as consultant”
Patient : “Yes nurse”

Tell the next Procedure

Nurse : “Okay this data is complete Mrs. Now this is your number of registration. And then Mrs Rita can wait in waiting room”
Patient : “sorry nurse, may I know the waiting room and dr Furqon’s room?”
Nurse : “oh sure. The waiting room from here, you can go straight, and then turn left on first street and go straight, and then you find
the waiting room in the left side of medical ward. And the room of dr Furqon is in front of the waiting room. If your registration
number is called, you can return sign, and so you can enter dr Furqon’s room.

Thanking
Patient : “oh I see, Thank you for your service nurse”
Nurse : “Yes Mrs Rita. Nice to meet you and I hope you will get well soon”
Patient : “Oh yes nice to meet you too. Okay thank you nurse ”
Nurse : “You’re welcome”
 H A N K
t
Y O U